,,ii #aaith ,,congress #b;d ,session ,s4 #dcbb ,,in ,,the ,,senate ,,of ,,the ,,united ,,states ,april #af 7legislative day1 ,april #ad71 #bjbf,mr4 ,markey 7for himself and ,mr4 ,lujn7 introduced the following bill2 which was read twice and referred to the ,committee on ,commerce1 ,science1 and ,transportation ,a ,,bill ,to update the #bast ,century ,communications and ,video ,accessibility ,act of #bjaj4 #a4 ,short title2 table of contents 7a7 ,short title ,this ,act may be cited as the ,communications1 ,video1 and ,technology ,accessibility ,act of #bjbf4 7b7 ,table of contents ,the table of contents for this ,act is as follows3 ,sec4 #a4 ,short title2 table of contents4,,title ,i--,closed captioning and audio description,sec4 #aja4 ,definitions4,sec4 #ajb4 ,closed captioning4,sec4 #ajc4 ,audio description4,sec4 #ajd4 ,technical and conforming amendments relating to economic burden4,sec4 #aje4 ,sign language in video programming4,sec4 #ajf4 ,closed ,captioning1 ,audio ,description1 and ,sign ,language ,advisory ,committee4,sec4 #ajg4 ,inquiries and reports to ,congress4,,title ,,ii--,video playback apparatuses,sec4 #bja4 ,video playback apparatuses4,,title ,,iii--,communications services,sec4 #cja4 ,video conferencing4,sec4 #cjb4 ,relay services4,sec4 #cjc4 ,national ,deaf,blind equipment distribution program4,,title ,,iv--,customer service,sec4 #dja4 ,usability of advanced communication and video programming services4,,title ,v--,emerging technology,sec4 #eja4 ,emerging technology4,,title ,,vi--,enforcement and reporting,sec4 #fja4 ,accessibility enforcement4,sec4 #fjb4 ,accessibility complaint reporting4 ,i ,closed captioning and audio description #aja4 ,definitions 7a7 ,video programming accessibility definitions ,section #gac of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #fac7 is amended-- 7#a7 by redesignating subsection 7h7 as subsection 7a72 7#b7 by moving subsection 7a71 as so redesignated1 so that it appears immediately before subsection 7b72 and 7#c7 in subsection 7a71 as so redesignated-- 7,a7 in paragraph 7#a7-- 7i7 by striking television program's key visual elements and inserting the key visual elements of a video program or consumer generated media2 and 7ii7 by striking the program's dialogue and inserting the dialogue of the program or media2 7,b7 by striking paragraph 7#b72 and 7,c7 by inserting after paragraph 7#a7 the following3 7#b7 ,live programming ,the term live programming has the meaning given the term in section #gi4a of title #dg1 ,code of ,federal ,regulations1 or any successor regulation4 7#c7 ,near-live programming ,the term near-live programming has the meaning given the term in section #gi4a of title #dg1 ,code of ,federal ,regulations1 or any successor regulation4 7#d7 ,online video programming ,the term online video programming means video programming delivered using internet protocol or any successor protocol4 7#e7 ,prerecorded programming ,the term prerecorded programming has the meaning given the term in section #gi4a of title #dg1 ,code of ,federal ,regulations1 or any successor regulation4 7#f7 ,video programming ,the term video programming-- 7,a7 means programming by1 or generally considered comparable to programming provided by1 a television broadcast station or nonbroadcast network1 including programming delivered using internet protocol or any successor protocol2 7,b7 includes-- 7i7 programming provided on demand at the request of a viewer2 and 7ii7 programming streamed live or at a prescribed time or times to all or a subset of viewers2 and 7,c7 does not include consumer generated media4 4 7b7 ,disability ,in this ,act1 the term disability has the meaning given the term in section #c of the ,americans with ,disabilities ,act of #aiij 7#db ,u4,s4,c4 #abajb74 #ajb4 ,closed captioning ,section #gac of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #fac7 is amended-- 7#a7 by redesignating subsections 7d7 through 7g7 as subsections 7e7 through 7h71 respectively2 7#b7 in subsection 7c7-- 7,a7 in the heading1 by striking ,deadlines and inserting ,requirements2 7,b7 in paragraph 7#a71 in the heading1 by striking ,in general and inserting ,deadlines for television programming captions2 and 7,c7 by striking paragraphs 7#b7 and 7#c7 and inserting the following3 7#b7 ,closed captioning regulations for online video programming and consumer generated media 7,a7 ,closed captioning regulations for new online video programming ,not later than #ab months after the date of submission of the recommendations to the ,commission under section #ajf7;d77#a7 of the ,communications1 ,video1 and ,technology ,accessibility ,act of #bjbf1 the ,commission shall revise its regulations1 taking into account those recommendations1 to require all online video programming that is first made available on or after the effective date of the revised regulations to be fully accessible through the provision1 receipt1 and display of closed captioning1 except as provided in subsection 7e74 7,b7 ,schedule ,the regulations revised under subparagraph 7,a7 shall include an appropriate schedule of deadlines1 the earliest of which shall be not less than #b years after the effective date of the revised regulations and the latest of which shall be not more than #f years after that effective date1 for the provision1 receipt1 and display of closed captioning on online video programming that is first made available on or after the effective date of the revised regulations4 7,c7 ,requirements for regulations ,the regulations revised under subparagraph 7,a7-- 7i7 shall ensure that ,english-language and ,spanish-language online video programming that is first made available on or after the effective date of the revised regulations is fully accessible through the provision1 receipt1 and display of closed captions in the original language of the audio track of the programming2 7ii7 shall define the categories of entities involved in the delivery of online video programming and apportion the responsibilities for the provision1 quality1 pass-through1 and rendering of closed captions among such entities to ensure that closed caption data-- 7,i7 remains with the video programming to which the data is added2 and 7,,ii7 is distributed in common formats so that closed captions can be exhibited intact by all other entities that subsequently make the programming available to viewers2 7iii7 may not distinguish between full-length programming and video clips2 and 7iv7 for the purposes of determining closed captioning obligations under this section and assessing compliance with regulations of the ,commission governing the quality of closed captioning1 including under section #gi4a of title #dg1 ,code of ,federal ,regulations1 shall treat any video programming that was live programming or near-live programming at the time that it was initially made available to viewers as prerecorded programming if it is again made available to viewers more than #dh hours after its initial availability4 7,d7 ,closed captioning regulations for older online video programming and on consumer generated media 7i7 ,in general ,not later than #ab months after the date of submission of the recommendations to the ,commission under section #ajf7;d77#a7 of the ,communications1 ,video1 and ,technology ,accessibility ,act of #bjbf1 the ,commission shall prescribe regulations1 taking into account those recommendations1 to maximize1 through the provision1 receipt1 and performance of closed captioning1 the accessibility of-- 7,i7 online video programming that was first made available before the effective date of the revised regulations under subparagraph 7,a7 of this paragraph2 and 7,,ii7 consumer generated media4 7ii7 ,requirement for consumer generated media ,in prescribing regulations for consumer generated media under clause 7i77,,ii71 the ,commission shall require that an entity engaged in making available consumer generated media1 whether or not the entity is also engaged in making available video that is not consumer generated media1 provides-- 7,i7 authoring tools that permit users who post videos on the entity's platform to add closed captions2 7,,ii7 timely and effective notice1 at or before the time of upload1 to users who post videos on the entity's platform that such authoring tools are available for videos2 and 7,,iii7 guidance on how to use such authoring tools4 7,e7 ,relation to previous requirements ,the regulations revised or prescribed under subparagraphs 7,a7 and 7,d7 may not impair or preclude the applicability of1 compliance with1 or the enforcement of the requirements under this section or the regulations prescribed thereunder that were in effect on the day before the date of enactment of the ,communications1 ,video1 and ,technology ,accessibility ,act of #bjbf1 including the requirement to provide closed captioning on video programming that is published or exhibited on television and subsequently delivered using internet protocol or any successor protocol4 2 7#c7 by inserting after subsection 7c7 the following3 7d7 ,caption quality updates 7#a7 ,in general ,not later than #b years after the date of submission of the recommendations to the ,commission under section #ajf7;d77#a7 of the ,communications1 ,video1 and ,technology ,accessibility ,act of #bjbf1 the ,commission shall prescribe regulations1 taking into account those recommendations1 that extend the requirements for the quality of closed captions under section #gi4a of title #dg1 ,code of ,federal ,regulations1 or any successor regulations1 to all online video programming and consumer generated media for which closed captioning is required to be provided under subsection 7c7 or the regulations prescribed thereunder4 7#b7 ,regular updates ,not later than #d years after the date of enactment of the ,communications1 ,video1 and ,technology ,accessibility ,act of #bjbf1 and every #d years thereafter1 the ,commission shall-- 7,a7 review its regulations and associated deadlines pertaining to the quality of closed captions2 and 7,b7 as necessary1 update the regulations and associated deadlines described in subparagraph 7,a7 to reflect technological and methodological advances4 2 and 7#d7 in subsection 7e71 as so redesignated-- 7,a7 in the matter preceding paragraph 7#a71 by striking subsection 7b7 and inserting subsections 7b7 and 7c72 and 7,b7 in paragraph 7#a71 by striking provider or owner of such programming and inserting entity responsible for publishing1 exhibiting1 or making available such programming44 #ajc4 ,audio description 7a7 ,in general ,subsection 7g7 of section #gac of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #fac71 as redesignated by section #ajb1 is amended-- 7#a7 in the heading1 by striking ,video and inserting ,audio2 and 7#b7 by striking paragraphs 7#b71 7#c71 and 7#d7 and inserting the following3 7#b7 ,audio description regulations for programming published or exhibited on television 7,a7 ,in general ,not later than #ab months after the date of submission of the recommendations to the ,commission under section #ajf7;d77#a7 of the ,communications1 ,video1 and ,technology ,accessibility ,act of #bjbf1 the ,commission shall revise its regulations1 taking into account those recommendations1 to require all video programming first published or exhibited on television on or after the effective date of the revised regulations to be fully accessible through the provisions1 receipt1 and performance of audio description4 7,b7 ,requirements ,the regulations revised under subparagraph 7,a7-- 7i7 shall ensure that all ,english-language and ,spanish-language video programming first published or exhibited on television on or after the effective date of the revised regulations1 is fully accessible through the provision1 receipt1 and performance of audio description in the original language of the audio track of the programming in all designated market areas1 except as provided in paragraph 7#e72 7ii7 shall include an appropriate schedule of deadlines1 the earliest of which shall be not less than #b years after the effective date of the revised regulations and the latest of which shall be not more than #f years after that effective date1 for the provision1 receipt1 and performance of audio described programming first published or exhibited on television on or after that effective date2 7iii7 shall provide that audio described programming first published or exhibited on television on or after the effective date of the revised regulations shall be labeled and searchable or otherwise easily discoverable through navigation devices1 apparatuses1 applications1 and other methods by which the programming is published or exhibited2 7iv7 shall provide that to the extent there is an audio channel or audio track dedicated solely to making audio description available1 video programming first published or exhibited on television on or after the effective date of the revised regulations with audio description shall be made available to the public on such channel or track1 so long as it is achievable 7as defined in section #gaf7;g772 and 7v7 shall require any entity involved in the publishing or exhibiting of audio described programming on television that is first published or exhibited on or after the effective date of the revised regulations to provide contact information1 consistent with section #gi4a7;i7 of title #dg1 ,code of ,federal ,regulations1 or any successor regulation1 for consumers to report problems related to audio description4 7#c7 ,audio description regulations for online video programming and consumer generated media 7,a7 ,audio description regulations for new online video programming ,not later than #ah months after the date of submission of the recommendations to the ,commission under section #ajf7;d77#a7 of the ,communications1 ,video1 and ,technology ,accessibility ,act of #bjbf1 the ,commission shall revise its regulations1 taking into account those recommendations1 to require all online video programming that is first made available on or after the effective date of the revised regulations to be fully accessible through the provision1 receipt1 and performance of audio description4 7,b7 ,schedule ,the regulations revised under subparagraph 7,a7 shall include an appropriate schedule of deadlines1 the earliest of which shall be not less than #b years after the effective date of the revised regulations and the latest of which shall be not more than #f years after that effective date1 for the provision1 receipt1 and performance of audio description on online video programming that is first made available on or after that effective date4 7,c7 ,requirements for regulations ,the regulations revised under subparagraph 7,a7 shall-- 7i7 ensure that all ,english-language and ,spanish-language online video programming that is first made available on or after the effective date of the revised regulations is fully accessible through the provision1 receipt1 and performance of audio description in the original language of the audio track of the programming2 7ii7 define the categories of entities engaged in making available online video programming and apportion the responsibilities for the provision1 quality1 pass-through1 and rendering of audio description among such entities to ensure that audio description data-- 7,i7 remains with the video programming to which the data is added2 and 7,,ii7 is distributed in common formats so that audio description can be exhibited intact by all other entities that subsequently make the programming available to viewers2 7iii7 require1 to the extent that an entity makes available to the public guides or listings of its online video programming1 that the entity include information about the availability of audio description in those guides or listings to enable that programming to be searchable or easily discoverable through navigation devices1 apparatuses1 applications1 and other methods on which the programming is made available2 7iv7 shall provide that to the extent there is an audio channel or audio track dedicated solely to making audio description available1 online video programming shall be provided on such channel or track1 unless that is not achievable 7as defined in section #gaf7;g772 and 7v7 require entities engaged in making available audio described online video programming to provide contact information1 consistent with section #gi4d7;c77#b77;iii7 of title #dg1 ,code of ,federal ,regulations1 or any successor regulation1 for end users to report problems related to audio description4 7,d7 ,audio description regulations for older online video programming and on consumer generated media 7i7 ,in general ,not later than #ah months after the date of submission of the recommendations to the ,commission under section #ajf7;d77#a7 of the ,communications1 ,video1 and ,technology ,accessibility ,act of #bjbf1 the ,commission shall prescribe regulations1 taking into account those recommendations1 to maximize1 through the provision1 receipt1 and performance of audio description1 the accessibility of-- 7,i7 online video programming that is first made available before the effective date of the revised regulations under subparagraph 7,a7 of this paragraph2 and 7,,ii7 consumer generated media4 7ii7 ,requirement for consumer generated media ,in prescribing regulations for consumer generated media under clause 7i77,,ii71 the ,commission shall require that an entity engaged in making available consumer generated media1 whether or not the entity is also engaged in making available video that is not consumer generated media1 provides-- 7,i7 authoring tools that permit users who post videos on the entity's platform to add closed captions2 7,,ii7 timely and effective notice1 at or before the time of upload1 to users who post videos on the entity's platform that such authoring tools are available for videos2 and 7,,iii7 guidance on how to use such authoring tools4 7#d7 ,audio description quality 7,a7 ,in general ,not later than #d years after the date of enactment of the ,communications1 ,video1 and ,technology ,accessibility ,act of #bjbf1 the ,commission shall prescribe regulations to ensure the technical quality of audio description on video programming1 including online video programming1 and consumer generated media as necessary to afford access to video programming and consumer generated media that is functionally equivalent to the access provided by the visual components of the programming or media4 7,b7 ,requirements ,the regulations prescribed under subparagraph 7,a7 shall require that audio description-- 7i7 effectively convey key visual elements of the program or media2 7ii7 when utilizing text-to-speech synthetic voices1 effectively convey the visual content and vocal nuance of the program or media in a manner that is functionally equivalent to the ability of human voicing to convey the visual content and vocal nuance2 7iii7 be edited1 encoded1 and delivered to the public in a manner that ensures consistency with the editing1 encoding1 and delivery of the non-description audio track of the programming or media2 and 7iv7 to the extent practicable1 be provided for open subtitles in the same language as the audio or in other languages if the subtitles convey information relevant to the program or media that is not conveyed in the audio of the program or media4 7,c7 ,compliance and enforcement ,for the purposes of achieving compliance with and enforcement of the requirements of this paragraph and the regulations prescribed thereunder1 the ,commission shall prescribe regulations that include the compliance and enforcement procedures under section #gi4a7;g77#i7 of title #dg1 ,code of ,federal ,regulations1 or any successor regulation4 7#e7 ,audio description exemptions ,notwithstanding paragraphs 7#b7 and 7#c7-- 7,a7 the ,commission may exempt by regulation from the requirements under paragraphs 7#b7 and 7#c7 programs or media1 classes of programs or media1 or services for which the ,commission has determined that the provision of audio description would be economically burdensome to an entity responsible for publishing1 exhibiting1 or making available such programming or media2 and 7,b7 an entity responsible for publishing1 exhibiting1 or making available video programming or consumer generated media may petition the ,commission for an exemption from the requirements under paragraphs 7#b7 and 7#c71 and the ,commission may grant the exemption upon a showing that the requirement to include audio description would be economically burdensome4 4 7b7 ,technical and conforming amendments ,the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #aea et seq47 is amended-- 7#a7 in title ,,iii 7#dg ,u4,s4,c4 #cja et seq47-- 7,a7 in section #cjc7u7 7#dg ,u4,s4,c4 #cjc7u77-- 7i7 in paragraph 7#a77;,b7-- 7,i7 by striking video description and inserting audio description2 and 7,,ii7 by striking section #gac7;f7 and inserting section #gac7;g72 and 7ii7 by moving the left margin of that subsection and each paragraph1 subparagraph1 and clause therein #b ems to the left2 and 7,b7 in section #ccj7;b7 7#dg ,u4,s4,c4 #ccj7;b771 by striking video description each place the term appears and inserting audio description2 and 7#b7 in section #gac 7#dg ,u4,s4,c4 #fac71 in subsection 7a77#a71 as redesignated by section #aja-- 7,a7 in the paragraph heading1 by striking ,video description and inserting ,audio description2 and 7,b7 by striking video description and inserting audio description4 #ajd4 ,technical and conforming amendments relating to economic burden ,subsection 7f7 of section #gac of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #fac71 as redesignated by section #ajb1 is amended to read as follows3 7f7 ,economically burdensome ,for purposes of this section1 the term economically burdensome means resulting in significant difficulty or expense4 ,in determining whether the closed captions or audio description necessary to comply with the requirements of this section would be economically burdensome1 the factors to be considered include-- 7#a7 the nature and cost of the closed captions or audio description for the programming2 7#b7 the impact on the operation of the provider or program owner2 7#c7 the financial resources of the provider or program owner2 and 7#d7 the type of operations of the provider or program owner4 4 #aje4 ,sign language in video programming ,section #gac of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #fac7 is amended by inserting before subsection 7j7 the following3 7i7 ,sign language interpretation of video programming 7#a7 ,in general ,not later than #a year after the date of submission of the recommendations to the ,commission under section #ajf7;d77#b7 of the ,communications1 ,video1 and ,technology ,accessibility ,act of #bjbf1 the ,commission shall prescribe regulations1 taking into account those recommendations1 to require1 in the case of video programming first published or exhibited on television or first delivered using internet protocol or any successor protocol on or after the effective date of the regulations that includes the provision of sign language1 that the entity providing the programming ensure that the sign language presentation is visible on the viewer's screen throughout the programming pursuant to standards established by the ,commission4 7#b7 ,compliance and enforcement ,for the purposes of achieving compliance with and enforcement of the requirements of this subsection and the regulations prescribed thereunder1 the ,commission shall prescribe regulations that include the compliance and enforcement procedures under section #gi4a7;g77#i7 of title #dg1 ,code of ,federal ,regulations1 or any successor regulation4 4 #ajf4 ,closed ,captioning1 ,audio ,description1 and ,sign ,language ,advisory ,committee 7a7 ,definitions 7#a7 ,in general ,in this section3 7,a7 ,advisory ,committee ,the term ,advisory ,committee means the ,closed ,captioning1 ,audio ,description1 and ,sign ,language ,advisory ,committee established under subsection 7b74 7,b7 ,chair ,the term ,chair means the ,chairman of the ,commission4 7,c7 ,commission ,the term ,commission means the ,federal ,communications ,commission4 7,d7 ,consumer generated media ,the term consumer generated media has the meaning given the term in section #c of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #aec74 7#b7 ,terms defined in section #gac of the ,communications ,act of #aicd ,in this section1 the terms audio description1 live programming1 near-live programming1 online video programming1 prerecorded programming1 and video programming have the meanings given those terms in section #gac of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #fac71 as amended by this title4 7b7 ,establishment ,not later than #fj days after the date of enactment of this ,act1 the ,chair shall establish an advisory committee to be known as the ,closed ,captioning1 ,audio ,description1 and ,sign ,language ,advisory ,committee4 7c7 ,membership ,the ,chair shall appoint individuals who have the technical knowledge and engineering expertise to serve on the ,advisory ,committee in the fulfillment of its duties1 including the following3 7#a7 ,individual representatives1 or representatives of national organizations1 including broadcasters and multichannel video programming distributors 7as defined in section #fjb of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #ebb771 engaged in making available video programming1 including online video programming4 7#b7 ,individual representatives1 or representatives of national organizations1 of vendors1 developers1 and manufacturers of systems1 facilities1 information technology equipment1 and consumer electronics for the provision of video programming1 including online video programming4 7#c7 ,individuals with expertise generating consumer generated media4 7#d7 ,representatives of national organizations representing individuals with disabilities and older ,americans4 7#e7 ,representatives of service agencies engaged in the provision of captioning and audio description for video programming1 including online video programming4 7#f7 ,academic experts or representatives of research institutes with expertise on closed captioning and audio description4 7#g7 ,individuals with expertise that can contribute to standards for the display of sign language interpretation on video programming4 7#h7 ,other individuals with technical and engineering expertise1 as the ,chair determines appropriate4 7d7 ,development of recommendations 7#a7 ,closed captioning and audio description recommendations ,not later than #ahj days after the date of establishment of the ,advisory ,committee under subsection 7b71 the ,advisory ,committee shall develop and submit to the ,commission recommendations that include the following3 7,a7 ,a recommended schedule of deadlines for the provision of closed captioning and audio description on online video programming4 7,b7 ,identification of1 and recommendations for1 the protocols and technical capabilities1 standards1 and procedures needed to enable responsible entities to reliably provide1 receive1 and display closed captions and audio description of online video programming4 7,c7 ,a recommendation for any regulations that may be necessary to ensure compatibility between online video programming and apparatuses and navigation devices capable of receiving and displaying such programming in order to facilitate access to closed captions and audio description4 7,d7 ,identification of the categories of entities involved in the delivery of online video programming1 along with a recommendation on how to apportion the responsibilities for the provision1 quality1 pass-through1 and display of closed captions and the provision1 quality1 pass-through1 and performance of audio description among those entities to ensure full access by viewers4 7,e7 ,a recommendation for defining metrics and thresholds to be used for measuring-- 7i7 the accuracy1 synchronicity1 completeness1 and placement of closed captions for live programming as necessary to afford access to video programming that is functionally equivalent to the access provided by the audio track1 with minimum thresholds that are neutral to different modalities for creating closed captions2 and 7ii7 the quality of audio description as necessary to afford access to video programming that is functionally equivalent to the access provided visually with minimum thresholds that are neutral to different modalities for creating audio description4 7,f7 ,a recommendation for the achievability of making audio description available on a dedicated audio channel4 7,g7 ,a recommendation for standards1 protocols1 and procedures to ensure that audio described video programming is labeled and searchable or otherwise easily discoverable through navigation devices1 apparatuses1 applications1 and other methods on which such programming is published1 exhibited1 or made available4 7,h7 ,a recommendation for best practices for ensuring that closed captions and audio description on programming that was live programming or near-live programming at the time that it was initially made available to viewers are subsequently made available at the level of quality required for prerecorded programming4 7,i7 ,identification of attributes of easy-to-use authoring tools that permit users who post videos on a platform to add closed captions and audio description to online video programming4 7,j7 ,recommendations for applying the closed captioning and audio description obligations under section #gac of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #fac71 as amended by this title1 to consumer generated media1 including-- 7i7 thresholds and measures used to determine the extent to which the obligations1 including obligations for providing closed captioning and audio description on video clips1 should apply to consumer generated media1 for which the ,advisory ,committee may consider-- 7,i7 the volume of postings2 7,,ii7 the size of viewership2 7,,iii7 whether the obligation is economically burdensome 7as defined in section #gac7;f7 of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #fac7;f771 as amended by this title72 and 7,,iv7 other measures as necessary to ensure expanded access for individuals with disabilities2 7ii7 deadlines for bringing consumer generated media into compliance with the obligations2 and 7iii7 reasonable timeframes for providers of consumer generated media to respond to consumer complaints and concerns relating to closed captioning and audio description on consumer generated media4 7,k7 ,recommendations for applying the closed captioning and audio description obligations under section #gac of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #fac71 as amended by this title1 to online video programming that was first made available before the effective date of the applicable regulations revised under that section1 pursuant to this title1 including-- 7i7 deadlines for bringing such programming into compliance with the closed captioning and audio description obligations1 for which the ,advisory ,committee may consider-- 7,i7 the volume of programming2 7,,ii7 the size of viewership2 7,,iii7 whether the obligation is economically burdensome 7as defined in section #gac7;f7 of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #fac7;f771 as amended by this title72 and 7,,iv7 other measures as necessary to ensure expanded access for individuals with disabilities2 7ii7 the intervals at which determinations under clause 7i7 should be reviewed and updated2 and 7iii7 reasonable timeframes for providers of such programming to respond to consumer complaints and concerns relating to closed captioning and audio description on such programing4 7#b7 ,sign language video programming report ,not later than #f months after the date of establishment of the ,advisory ,committee1 the ,advisory ,committee shall develop and submit to the ,commission recommendations for standards to ensure that where sign language is provided on video programming1 it is visible on the viewer's screen throughout the programming4 7e7 ,meetings 7#a7 ,initial meeting ,the initial meeting of the ,advisory ,committee shall take place not later than #de days after the date on which the ,chair has appointed all the members of the ,advisory ,committee under subsection 7c74 7#b7 ,other meetings ,after the initial meeting1 the ,advisory ,committee shall meet at the call of the ,chair4 7#c7 ,notice2 open meetings ,any meeting held by the ,advisory ,committee shall be noticed not later than #ad days before the meeting and shall be open to the public4 7f7 ,procedural rules 7#a7 ,quorum ,the presence of one-third of the members of the ,advisory ,committee shall constitute a quorum for conducting the business of the ,advisory ,committee4 7#b7 ,subcommittees ,to assist the ,advisory ,committee in carrying out its functions1 the ,chair may establish appropriate subcommittees composed of members of the ,advisory ,committee and other subject matter experts4 7#c7 ,additional procedural rules ,the ,advisory ,committee may adopt other procedural rules as needed4 7g7 ,inapplicability of ,federal ,advisory ,committee ,act ,chapter #aj of title #e1 ,united ,states ,code1 shall not apply to the ,advisory ,committee4 #ajg4 ,inquiries and reports to ,congress ,section #gac of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #fac7 is amended by adding at the end the following3 7k7 ,inquiries and reports to ,congress 7#a7 ,inquiries and reports on further video programming accessibility requirements 7,a7 ,closed captioning ,not later than #d years after the effective date of the regulations prescribed under subsection 7c77#b77;,d7 of this section to implement1 as appropriate1 the recommendations described in subparagraphs 7,j7 and 7,k7 of section #ajf7;d77#a7 of the ,communications1 ,video1 and ,technology ,accessibility ,act of #bjbf1 the ,commission shall commence inquiries on1 and not later than #a year thereafter1 the ,commission shall submit to ,congress a report on1 each of the matters described in paragraph 7#b7 of this subsection4 7,b7 ,audio description ,not later than #d years after the effective date of the regulations prescribed under subsection 7g77#c77;,d7 of this section to implement1 as appropriate1 the recommendations described in subparagraphs 7,j7 and 7,k7 of section #ajf7;d77#a7 of the ,communications1 ,video1 and ,technology ,accessibility ,act of #bjbf1 the ,commission shall commence inquiries on1 and not later than #a year thereafter1 the ,commission shall submit to ,congress a report on1 each of the matters described in paragraph 7#b7 of this subsection4 7#b7 ,content of inquiries and reports ,the matters described in this paragraph are the following3 7,a7 ,the availability1 use1 and benefits of providing closed captioning or audio description 7as applicable7 on consumer generated media4 7,b7 ,the availability1 use1 and benefits of providing closed captioning or audio description 7as applicable7 on online video programming that was first made available before the effective date of the revised regulations under subsection 7c77#b77;,a7 or 7g77#c77;,a71 respectively4 7,c7 ,the technical and operational issues and costs of providing closed captioning or audio description 7as applicable7 on-- 7i7 consumer generated media2 and 7ii7 video programming described in subparagraph 7,b74 7,d7 ,the extent to which the measures1 thresholds1 scope1 intervals1 and associated deadlines used by the ,commission to determine the closed captioning or audio description 7as applicable7 obligations for consumer generated media and video programming described in subparagraph 7,b7 have been effective in providing video programming access to individuals with disabilities4 7#c7 ,continuing ,commission authority ,the ,commission may1 as necessary1 update its regulations and associated deadlines for the provision of closed captioning or audio description on consumer generated media and video programming described in paragraph 7#b77;,b7 if the ,commission determines1 based on the findings in the applicable report under paragraph 7#a71 that updated regulations are necessary to-- 7,a7 effectively meet the accessibility needs of individuals with disabilities2 and 7,b7 reflect technological and methodological advances4 4 ,,ii ,video playback apparatuses #bja4 ,video playback apparatuses 7a7 ,in general ,section #cjc of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #cjc7 is amended-- 7#a7 in subsection 7u7-- 7,a7 by adjusting the margins #b ems to the left2 and 7,b7 in paragraph 7#a77;,c71 by striking visually impaired and inserting low vision2 7#b7 in subsection 7z7-- 7,a7 by adjusting the margins #b ems to the left2 and 7,b7 by striking video description each place it appears and inserting audio description2 and 7#c7 in subsection 7aa7-- 7,a7 by adjusting the margins #b ems to the left2 7,b7 in paragraph 7#a71 by inserting or any successor protocol after protocol2 7,c7 in paragraph 7#c7-- 7i7 by striking video description and inserting audio description2 and 7ii7 by striking and at the end2 7,d7 by redesignating paragraph 7#d7 as paragraph 7#h72 7,e7 by inserting after paragraph 7#c7 the following3 7#d7 that the mechanism used for activating the closed captioning1 audio description1 and other accessibility features described in paragraph 7#c7 be readily accessible as defined by the factors enumerated in section #gi4ajc7;e77#a7 of title #dg1 ,code of ,federal ,regulations1 or any successor regulation2 7#e7 that1 if achievable and technically feasible1 apparatus equipped with the functions described in paragraph 7#a7 be equipped with an audio channel or audio track dedicated solely to making audio description available2 7#f7 that apparatus equipped with the functions described in paragraph 7#a7 provide a user with a prompt to modify closed captioning and audio description activation and performance settings upon initial power-on after user purchase of the apparatus or upon a reset to factory settings of the apparatus2 7#g7 that apparatus equipped with the functions described in paragraph 7#a71 if technically feasible1 provide the necessary hardware and software to achieve compatibility with1 and to the extent achievable 7as defined in section #gaf7;g771 the integration of1 assistive technologies and services1 peripheral devices1 or specialized customer premises equipment commonly used by individuals with disabilities to achieve access to the apparatus1 including refreshable braille displays1 switch activation such as sip and puff devices1 hearing aids1 hands-free technologies1 and1 if such apparatus is equipped with voice input that is used to access its functions1 voice recognition functionality so that such menus or indicators are accessible to and usable by individuals with speech disabilities in real-time2 and 2 and 7,f7 in paragraph 7#h71 as so redesignated1 by striking does not include and inserting with includes4 7b7 ,implementing regulations 7#a7 ,definition ,in this subsection1 the term navigation device has the meaning given the term in section #gf4abjj of title #dg1 ,code of ,federal ,regulations1 or any successor regulation4 7#b7 ,requirement ,not later than #ah months after the date of enactment of this ,act1 the ,federal ,communications ,commission shall prescribe such regulations that apportion the responsibilities for compliance with subsections 7u71 7z71 and 7aa7 of section #cjc of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #cjc71 as amended by subsection 7a71 among the categories of entities engaged in manufacturing1 importing into the ,united ,states1 maintaining1 operating1 or providing applications1 plugins1 or other software for apparatus and navigation devices to ensure full access by viewers via all entities responsible for digital apparatus and navigation devices4 ,,iii ,communications services #cja4 ,video conferencing ,the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #aea et seq47 is amended-- 7#a7 in section #c 7#dg ,u4,s4,c4 #aec7-- 7,a7 by redesignating paragraph 7#ei7 as paragraph 7#fj72 and 7,b7 by inserting after paragraph 7#eh7 the following3 7#ei7 ,visual interpretation services ,the term visual interpretation services means functionality that is achieved using human assistance or automation to generate real-time descriptions of visual information1 including images and text1 for the purpose of conveying those descriptions to individuals who are blind or low vision4 2 and 7#b7 in section #gaf7;e7 7#dg ,u4,s4,c4 #fag7;e771 by adding at the end the following3 7#c7 ,revision of regulations2 video conferencing services 7,a7 ,regulations ,not later than #c years after the date of enactment of this paragraph1 the ,commission shall prescribe regulations to require1 unless not achievable1 that all providers of interoperable video conferencing services and all manufacturers of equipment capable of providing or enabling interoperable video conferencing services make available-- 7i7 voice recognition functionality that is capable of generating understandable speech when used by individuals with speech disabilities2 7ii7 a simplified user interface that is accessible to individuals with cognitive disabilities1 including a simplified1 secure modality for initiating and authenticating interoperable video conferencing services2 7iii7 instructional materials for activating interoperable video conferencing services with plain and simple language and iconography that is accessible to individuals with cognitive disabilities2 7iv7 visual interpretation services2 7v7 screen-reader capability for all user interface elements and visual information1 including presentations1 videos1 and interactive documents shared during interoperable video conferencing calls2 7vi7 refreshable braille displays and other devices used for the tactile conveyance of interface elements and visual information1 including presentations1 videos1 and interactive documents shared during interoperable video conferencing calls2 and 7vii7 hands-free technologies4 7,b7 ,industry flexibility ,an entity may satisfy the requirements under the regulations prescribed under subparagraph 7,a7 with respect to the video conferencing services1 equipment1 or systems the entity provides or manufactures1 as applicable1 by ensuring that the services1 equipment1 or systems are accessible and usable by individuals with disabilities-- 7i7 without the use of third party applications1 peripheral devices1 software1 hardware1 or customer premises equipment2 or 7ii7 with the use of third party applications1 peripheral devices1 software1 hardware1 or customer premises equipment1 so long as consumers are not assessed charges associated with achieving accessibility through such third party mechanisms4 7,c7 ,compatibility for video conferencing services ,if compliance with a regulation prescribed under subparagraph 7,a7 is not achievable through the means set forth in subparagraph 7,b71 a manufacturer or provider that enables interoperable video conferencing services shall1 unless not achievable1 ensure that its interoperable video conferencing service or equipment is compatible with existing peripheral devices or specialized customer premises equipment commonly used by individuals with disabilities to provide the accessibility features described in subparagraph 7,a74 4 #cjb4 ,relay services ,section #bbe of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #bbe7 is amended-- 7#a7 in subsection 7a7-- 7,a7 by redesignating paragraphs 7#b7 and 7#c7 as paragraphs 7#e7 and 7#f71 respectively2 7,b7 by inserting after paragraph 7#a7 the following3 7#b7 ,communication facilitator ,the term communication facilitator means a skilled user of sign language who is able to facilitate the ability of a ,deaf,blind person to engage in transmission and other services described in this section by conveying the information provided during the use of those services to the ,deaf,blind person through close vision or tactile sign language4 7#c7 ,deaf interpreter ,the term ,deaf interpreter means an individual who-- 7,a7 is deaf or hard of hearing2 7,b7 possesses native or near-native fluency in sign language2 and 7,c7 has specialized training or experience to assist in providing functionally equivalent sign language interpretation for an individual using sign language in a situation that-- 7i7 requires linguistic or cultural mediation2 7ii7 may be highly complex in nature2 or 7iii7 may involve individuals who face linguistic challenges1 such as through atypical language use1 language deprivation1 or idiosyncratic signing styles4 7#d7 ,direct video calling service ,the term direct video calling service means telephone customer support using one-to-one video communication that-- 7,a7 is facilitated by a contact center representative2 and 7,b7 enables a real-time conversation to occur directly between not fewer than #b parties using sign language-- 7i7 not less than #a of the parties to which is a governmental agency1 business1 non-profit organization1 emergency authority1 or other enterprise2 and 7ii7 not less than #a of the parties to which-- 7,i7 7aa7 is deaf1 hard of hearing1 or ,deaf,blind2 or 7bb7 has a speech disability or auditory processing disorder2 and 7,,ii7 relies on sign language for communication4 2 and 7,c7 by striking paragraph 7#f71 as so redesignated1 and inserting the following3 7#f7 ,telecommunications relay services ,the term telecommunications relay services means-- 7,a7 transmission services that provide the ability for an individual who is deaf1 hard of hearing1 or ,deaf,blind1 or who has a speech disability or an auditory processing disorder1 to engage in communication by wire or radio with #a or more individuals1 in a manner that is functionally equivalent to1 or1 if technically feasible1 provides access that is equal to1 the ability of a hearing individual who does not have a speech disability to communicate using voice communication services or advanced communications services by wire or radio2 and 7,b7 other services facilitating functionally equivalent communication by wire or radio for an individual who is deaf1 hard of hearing1 or ,deaf,blind1 or who has a speech disability or an auditory processing disorder1 including the provision of communication facilitators for an individual who is ,deaf,blind and the provision of direct video calling services for communication in real-time by sign language users with customer service centers and other call centers operated by local1 ,state1 or ,federal ,government agencies1 crisis centers1 and emergency authorities4 2 and 7#b7 in subsection 7d71 by adding at the end the following3 7#d7 ,sign language access to emergency services2 communication facilitators2 direct video calling services 7,a7 ,definition ,in this paragraph1 the term video relay service has the meaning given the term in section #fd4fja7;a77#eg7 of title #dg1 ,code of ,federal ,regulations1 or any successor regulation4 7,b7 ,regulations ,not later than #b years after the date of enactment of this paragraph1 the ,commission shall prescribe such regulations as are necessary to-- 7i7 define as eligible for relay service support from the fund described in section #fd4fjd7;c77#e77;iii7 of title #dg1 ,code of ,federal ,regulations1 as in effect on that date of enactment-- 7,i7 direct video calling services between sign language users and call center representatives in local1 ,state1 or ,federal government agencies1 crisis centers1 and emergency authorities2 7,,ii7 services provided by communication facilitators on telecommunications relay services calls with individuals who are ,deaf,blind2 and 7,,iii7 the provision of a ,deaf interpreter to accompany a hearing communications assistant1 as defined in section #fd4fja7;a77#ac7 of title #dg1 ,code of ,federal ,regulations1 or any successor regulation1 when necessary to assist in providing functionally equivalent sign language interpretation on calls using video relay service2 7ii7 achieve full1 equal1 and direct access to public safety answering points1 as that term is defined in section #bbb7;h71 and other local emergency authorities1 including emergency authorities responding to wireless calls placed by dialing #i-a-a1 by individuals who-- 7,i7 are deaf1 hard of hearing1 or ,deaf,blind1 or who have a speech disability or a cognitive disability2 and 7,,ii7 use sign language2 and 7iii7 unless not achievable 7as defined in section #gaf7;g771 ensure that a person can have a single telephone number for the purpose of receiving calls and messages from other entities calling by means of video relay services or voice or electronic text messaging services4 7,c7 ,contents ,the regulations described in subparagraph 7,a77ii7 shall1 unless not achievable 7as defined in section #gaf7;g771 at a minimum1 require that users communicating by means of a video relay service or a direct video calling service shall be capable of using native dialing or #a-step access on a mobile phone so that such communication-- 7i7 includes the location information of the user1 to be transmitted and delivered immediately and directly to the applicable emergency authority2 and 7ii7 is received by the applicable emergency authority with the same speed and efficiency as a voice call made by dialing #i-a-a4 7#e7 ,reassessment of available services and minimum standards ,not later than #d years after the date of enactment of this paragraph1 and once every #d years thereafter1 the ,commission shall1 as necessary to respond to evolving communication technologies1 reassess and update the regulations prescribed under this subsection to ensure that those regulations effectively satisfy the communication needs of individuals with disabilities who are covered by this ,act1 including by-- 7,a7 assessing the need for new modes of telecommunications relay services2 and 7,b7 increasing and improving the mandatory minimum standards to ensure the quality and privacy of telecommunications relay services4 4 #cjc4 ,national ,deaf,blind equipment distribution program 7a7 ,in general ,section #gai of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #fbj7 is amended-- 7#a7 in subsection 7a7-- 7,a7 by striking low-income2 and 7,b7 by striking deaf-blind and inserting ,deaf,blind2 7#b7 by amending subsection 7b7 to read as follows3 7b7 ,definition ,in this section1 the term individual who is ,deaf,blind-- 7#a7 has the meaning given the term individual who is deaf-blind in section #bjf of the ,helen ,keller ,national ,center ,act 7#bi ,u4,s4,c4 #aije72 and 7#b7 includes an individual who-- 7,a7 for the purposes of satisfying subparagraph 7,a77i7 of such section #bjf7b71 has been diagnosed with a cortical or cerebral visual impairment2 7,b7 for the purposes of satisfying subparagraph 7,a77ii7 of such section #bjf7b71 has been diagnosed with an auditory processing disorder2 or 7,c7 for the purposes of satisfying subparagraphs 7,a77i7 and 7,a77ii7 of such section #bjf7b71 has been diagnosed with both a cortical or cerebral visual impairment and an auditory processing disorder4 2 and 7#c7 in subsection 7c71 by striking #aj1jjj1jjj and inserting #bj1jjj1jjj1 which the ,commission shall adjust annually for inflation using an inflation factor determined by the ,commission4 7b7 ,update to regulations ,not later than #ah months after the date of enactment of this ,act1 the ,federal ,communications ,commission shall update section #fd4faj of title #dg1 ,code of ,federal ,regulations1 or any successor regulation1 to ensure consistency with the amendments made by subsection 7a74 ,,iv ,customer service #dja4 ,usability of advanced communication and video programming services ,section #gaf of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #fag7 is amended-- 7#a7 by redesignating subsection 7j7 as subsection 7k72 and 7#b7 by inserting after subsection 7i7 the following3 7j7 ,usability 7#a7 ,definition ,in this subsection1 the term direct video calling services has the meaning given the term in section #bbe7;a74 7#b7 ,manufacturers and service providers ,if a manufacturer or service provider to which subsections 7a7 and 7b7 apply offers live or machine-generated customer assistance to the general public1 each such entity shall1 unless not achievable1 make such assistance usable to individuals with disabilities who rely on sign language by making available the ability to communicate in real time in sign language with customer service agents through direct video calling services4 7#c7 ,video programming ,if a video programming provider1 multi-video programming distributor1 or video apparatus manufacturer to which this ,act applies offers live or machine-generated customer assistance to the general public1 each such entity shall1 unless not achievable1 make that assistance usable to individuals with disabilities who rely on sign language by making available the ability to communicate in real time in sign language with customer service agents through direct video calling services4 7#d7 ,regulations ,the ,commission shall-- 7,a7 not later than #a year after the date of enactment of this paragraph1 prescribe such regulations as may be necessary to implement paragraph 7#b71 which shall contain standards to ensure that direct video calling services for individuals with disabilities who rely on sign language as their primary form of communication receive customer and technical support that is not less effective in terms of availability1 scope1 and quality than customer and technical support provided to the general public2 and 7,b7 not later than #b years after the date of enactment of this paragraph1 prescribe such regulations as may be necessary to implement paragraph 7#c71 which shall contain standards to ensure that direct video calling services for individuals with disabilities who rely on sign language as their primary form of communication receive customer and technical support that is not less effective in terms of availability1 scope1 and quality than customer service provided to the general public4 4 ,v ,emerging technology #eja4 ,emerging technology ,title ,,vii of the ,communications ,act of #aicd 7#db ,u4,s4,c4 #fja et seq47 is amended by adding at the end the following3 #gbc4 ,emerging technology accessibility 7a7 ,augmentative and alternative communication defined ,in this section1 the term augmentative and alternative communication means any tool1 method1 technology1 strategy1 service1 training1 coaching1 or other support used to supplement or replace speech4 7b7 ,reports to ,congress ,not later than #e years after the date of enactment of this section1 and every #e years thereafter1 the ,commission shall1 in consultation with the ,united ,states ,access ,board1 submit to the ,committee on ,commerce1 ,science1 and ,transportation of the ,senate and the ,committee on ,energy and ,commerce of the ,house of ,representatives a report assessing-- 7#a7 the extent to which emerging communication and video programming technologies1 such as those that include the use of artificial intelligence1 augmented reality1 virtual reality1 extended reality1 dual reality1 spatial computing1 and other advanced machine learning1 wireless technologies1 including ,wi-,fi and ,bluetooth1 robotics1 the ,internet of ,things1 and other forms of advanced computing power1 result in accessibility opportunities and barriers for individuals with disabilities2 and 7#b7 solutions needed to ensure that emerging communications and video programming technologies and services such as those described in paragraph 7#a7-- 7,a7 are accessible to individuals with disabilities2 and 7,b7 provide the necessary hardware and software to achieve compatibility with peripheral devices or specialized customer premises equipment commonly used by individuals with disabilities to achieve access4 7c7 ,assessment of effect on individuals with particular barriers ,in preparing each report required under subsection 7b71 the ,commission shall assess the effect of emerging technologies on individuals with disabilities who have particular barriers to participation and communication with those technologies1 including individuals with disabilities who-- 7#a7 have limited language or communication abilities1 including individuals with speech disabilities and those that use augmentative and alternative communication1 and individuals with cognitive disabilities2 7#b7 have significant1 targeted1 or multiple disabilities1 including individuals who are blind or low vision1 deaf or hard of hearing1 ,deaf,blind1 have an auditory processing disorder1 a cortical or cerebral visual impairment1 or have both communication and mobility disabilities2 or 7#c7 in addition to their disability1 lack access to advanced communication services and technology due to age1 geographical location1 socioeconomic status or ,tribal affiliation4 7d7 ,regulations ,not later than #b years after the date on which the ,commission submits each report required under subsection 7b71 the ,commission shall prescribe new or update existing regulations for ensuring the accessibility of emerging communications and video programming technologies and services by individuals with disabilities where doing so is necessary to further the goals of the statutory provisions implemented by the regulations of the ,commission under parts #f1 #g1 #ad1 and #gi of title #dg1 ,code of ,federal ,regulations1 or any successor regulation intended to fulfill these goals4 4 ,,vi ,enforcement and reporting #fja4 ,accessibility enforcement 7a7 ,in general ,section #ejc7;b77#e7 of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #ejc7;b77#e77 is amended by inserting after uses that tower the following3 1 or in the case of violations of this ,act related to requirements of accessibility for individuals with disabilities1 including violations of section #bbe1 section #bee1 section #bgf7;b77#a77;,a71 subsections 7u7 through 7aa7 of section #cjc1 section #ccj7;b71 section #gaj1 section #gaa1 section #gac1 or sections #gae through #gai4 7b7 ,other laws ,this ,act and the amendments made by this ,act shall not be construed to modify1 impair1 supersede1 or preclude enforcement of violations of other ,state or ,federal disability rights and civil rights laws4 #fjb4 ,accessibility complaint reporting ,section #gag of the ,communications ,act of #aicd 7#dg ,u4,s4,c4 #fah7 is amended by striking subsections 7b71 7c71 7d71 and 7e7 and inserting the following3 7b7 ,accessibility complaint reporting requirement ,not later than #c years after the date of enactment of the ,communications1 ,video1 and ,technology ,accessibility ,act of #bjbf1 and every #c years thereafter1 the ,commission shall submit to the ,committee on ,commerce1 ,science1 and ,transportation of the ,senate and the ,committee on ,energy and ,commerce of the ,house of ,representatives a report that includes the following3 7#a7 ,the number and nature of complaints received pursuant to subsection 7u71 7z71 or 7aa7 of section #cjc1 section #ccj7;b71 section #gac1 and section #gaf7;a7 during the period covered by the report4 7#b7 ,a description of the actions taken to resolve the complaints described in paragraph 7#a71 including forfeiture penalties assessed4 7#c7 ,the length of time that was taken by the ,commission to resolve each such complaint4 7#d7 ,the number1 status1 nature1 and outcome of each action for mandamus filed pursuant to section #gag7;a77#f7 and the number1 status1 nature1 and outcome of each appeal filed pursuant to section #djb7;b77#aj74 4