,,ii  #aai? ,,congress  #a/ ,session    
,s4 #cagj  ,,9 ,,! ,,s5ate ,,( ,,!      
,,unit$ ,,/ates  ,novemb] #aj1 #bjbe    
,mr4 ,k5n$y 7= himself & ,mr4 ,kelly7   
introduc$ ! foll[+ bill2 :i* 0 read     
twice & ref]r$ to ! ,committee on       
,vet]ans' ,affairs  ,a ,,bill  ,to      
direct ! ,secret>y ( ,vet]ans ,affairs  
to implem5t an automat$ sy/em ) callback
 functionality = ea* cu/om] s]vice      
telephone l9e ( ! ,dep>tm5t ( ,vet]ans  
,affairs1 & = o!r purposes4  #a4  ,%ort 
title  ,?is ,act may be cit$ z ! ,/uck  
,on ,hold ,act4  #b4  ,improvem5ts      
reg>d+ wait times = call]s to c]ta9     
s]vice telephone l9es ( ! ,dep>tm5t (   
,vet]ans ,affairs  7a7  ,automat$ sy/em 
,n lat] ?an "o ye> aft] ! date ( !      
enactm5t ( ?is ,act1 ! ,secret>y (      
,vet]ans ,affairs %all implem5t1 = ea*  
cov]$ l9e1 an automat$ sy/em t--  7#a7  
in=ms any call] to a cov]$ l9e ab\t !   
anticipat$ wait "t1 if any2 &  7#b7     
automatically (f]s a callback to any su*
 call] ) an anticipat$ wait "t ( m ?an  

#aj m9utes4  7b7  ,guidance reg>d+ call]
 wait times  ,! ,secret>y %all issue su*
 guidance z ! ,secret>y det]m9es        
necess>y to r$uce ! av]age wait "t ( a  
call] to a cov]$ l9e to n m ?an #aj     
m9utes4  7c7  ,cov]$ l9e def9$  ,9 ?is  
section1 ! t]m cov]$ l9e--  7#a7 means a
 cu/om] s]vice telephone l9e ( !        
,dep>tm5t ( ,vet]ans ,affairs2 &  7#b7  
does n include-- 7,a7 ! toll-free hotl9e
 = vet]ans provid$ by ! ,secret>y "u    
section #agbj;,f7h7 ( title #ch1 ,unit$ 
,/ates ,code2 or  7,b7 a phone l9e = !  
em]g5cy dep>tm5t ( a heal? c>e facility 
( ! ,dep>tm5t4