,,ii  #aaith ,,congress  #ast ,session  
,s4 #cagj  ,,in ,,the ,,senate ,,of     
,,the ,,united ,,states  ,november #aj1 
#bjbe ,mr4 ,kennedy 7for himself and    
,mr4 ,kelly7 introduced the following   
bill2 which was read twice and referred 
to the ,committee on ,veterans' ,affairs
  ,a ,,bill  ,to direct the ,secretary  
of ,veterans ,affairs to implement an   
automated system with callback          
functionality for each customer service 
telephone line of the ,department of    
,veterans ,affairs1 and for other       
purposes4  #a4  ,short title  ,this ,act
 may be cited as the ,stuck ,on ,hold   
,act4  #b4  ,improvements regarding wait
 times for callers to certain service   
telephone lines of the ,department of   
,veterans ,affairs  7a7  ,automated     
system  ,not later than one year after  
the date of the enactment of this ,act1 
the ,secretary of ,veterans ,affairs    
shall implement1 for each covered line1 
an automated system that--  7#a7 informs
 any caller to a covered line about the 

anticipated wait time1 if any2 and  7#b7
 automatically offers a callback to any 
such caller with an anticipated wait    
time of more than #aj minutes4  7b7     
,guidance regarding caller wait times   
,the ,secretary shall issue such        
guidance as the ,secretary determines   
necessary to reduce the average wait    
time of a caller to a covered line to   
not more than #aj minutes4  7c7         
,covered line defined  ,in this section1
 the term covered line--  7#a7 means a  
customer service telephone line of the  
,department of ,veterans ,affairs2 and  
7#b7 does not include-- 7,a7 the        
toll-free hotline for veterans provided 
by the ,secretary under section         
#agbj;,f7h7 of title #ch1 ,united       
,states ,code2 or  7,b7 a phone line for
 the emergency department of a health   
care facility of the ,department4