,,ii #aai? ,,congress #a/ ,session ,s4 #bfd ,,9 ,,! ,,s5ate ,,( ,,! ,,unit$ ,,/ates ,janu>y #bh1 #bjbe,mr4 ,k+ 7= himself & ,mr4 ,cornyn7 introduc$ ! foll[+ bill2 :i* 0 read twice & ref]r$ to ! ,committee on ,vet]ans' ,affairs ,a ,,bill ,to am5d title #ch1 ,unit$ ,/ates ,code1 to e/abli% ! ,vet]ans ,exp]i5ce ,(fice1 & = o!r purposes4 #a4 ,%ort title ,?is ,act may be cit$ z ! ,improv+ ,vet]ans' ,exp]i5ce ,act ( #bjbe4 #b4 ,e/abli%m5t ( ,vet]ans ,exp]i5ce ,(fice 7a7 ,e/abli%m5t 7#a7 ,9 g5]al ,*apt] #c ( title #ch1 ,unit$ ,/ates ,code1 is am5d$ by add+ at ! end ! foll[+ new section3 #cbe4 ,vet]ans ,exp]i5ce ,(fice 7a7 ,e/abli%m5t ,!re is e/abli%$ 9 ! ,dep>tm5t )9 ! ,(fice ( ! ,secret>y an (fice to be kn[n z ! ,vet]ans ,exp]i5ce ,(fice 79 ?is section ref]r$ to z ! ,(fice74 7b7 ,head ( ,(fice 7#a7 ,! head ( ! ,(fice %all be ! ,*ief ,vet]ans ,exp]i5ce ,(fic]4 7#b7 ,! ,*ief ,vet]ans ,exp]i5ce ,(fic] %all-- 7,a7 be appo9t$ by ! ,secret>y f among individuals ! ,secret>y consid]s qualifi$ to p]=m ! duties ( ! position2 7,b7 report directly to ! ,secret>y2 & 7,c7 be responsible = c>ry+ out ! functions ( ! ,(fice set =? "u subsection 7c74 7c7 ,function ,! functions ( ! ,(fice are z foll[s3 7#a7 ,c>ry+ out ! key cu/om] exp]i5ce initiatives ( ! ,dep>tm5t relat+ to vet]ans' & o!r b5efici>ies' satisfaction ) & usage ( b5efits & s]vices furni%$ "u laws adm9i/]$ by ! ,secret>y = :i* !y are eligible1 includ+ sett+ ! /rategy1 framework1 policy1 & o!r guidance = ! ,dep>tm5t relat+ to cu/om] exp]i5ce1 includ+ ensur+ ! activities ( ! ,(fice & ^? ( o!r organizations & (fices )9 ! ,dep>tm5t are coord9at$ & n duplicative4 7#b7 ,requir+ ! heads ( o!r organizations & (fices )9 ! ,dep>tm5t to report regul>ly on cu/om] exp]i5ce metrics1 action plans1 & o!r cu/om] exp]i5ce improvem5t ef=ts to ! ,*ief ,vet]ans ,exp]i5ce ,(fic]4 7#c7 ,collect+ vet]an-d]iv$ data-- 7,a7 to det]m9e vet]an & b5efici>y satisfaction ) & usage ( ! b5efits & s]vices furni%$ "u laws adm9i/]$ by ! ,secret>y = :i* !y are eligible2 & 7,b7 to be consid]$ dur+ policymak+4 7#d7 ,provid+ /rategic guidance & /rategies to ,dep>tm5t entities = engag+ ) vet]ans & b5efici>ies reg>d+ b5efits & s]vices furni%$ "u laws adm9i/]$ by ! ,secret>y1 includ+ ^? n us+ su* b5efits & s]vices4 7#e7 ,assess+ & advis+ ! ,secret>y on ! accuracy & helpfulness ( ! websites & o!r cu/om]-fac+ in=mation ( ! ,dep>tm5t1 be x available electronically or 9 any o!r =mat4 7#f7 ,assess+ & advis+ ! ,secret>y on ! /atus & opportunities = improvem5t ( ! cu/om] s]vice ef=ts ( ! ,dep>tm5t4 7d7 ,reports 7#a7 ,ea* ye>1 ! ,*ief ,vet]ans ,exp]i5ce ,(fic] %all submit to ! ,secret>y a summ>y ( ! data receiv$ by ! ,*ief ,vet]ans ,exp]i5ce ,(fic] "u subsection 7c77#b74 7#b7 ,ea* ye>1 n lat] ?an #ahj days aft] ! date on :i* ! ,secret>y receives ! summ>y "u p>agraph 7#a71 ! ,secret>y %all submit to ,congress an annual summ>y & analysis ( ! matt]s summ>iz$ pursuant to su* p>agraph4 7#c7 ,ea* annual summ>y submitt$ pursuant to p>agraph 7#b7 %all include ! foll[+3 7,a7 ,data reg>d+ cu/om] s]vice & exp]i5ce fe$back1 disaggregat$ by b5efit or s]vice furni%$ "u laws adm9i/]$ by ! ,secret>y1 & relevant demographic data ( ! vet]ans & b5efici>ies provid+ ! fe$back4 7,b7 ,data reg>d+ vet]an & b5efici>y satisfaction ) & usage ( b5efits or s]vices1 disaggregat$ by b5efit or s]vice furni%$ "u laws adm9i/]$ by ! ,secret>y1 & relevant demographic data ( ! vet]ans & b5efici>ies provid+ ! fe$back1 includ+-- 7i7 pot5tial reasons = n us+ ! b5efits or s]vices1 su* z-- 7,i7 eligibility2 7,,ii7 lack ( k or aw>5ess ( exi/5ce ( b5efit or s]vice2 7,,iii7 b>ri]s ( te*nology1 in=mation1 or "t2 & 7,,iv7 o!r relat$ reasons2 & 7ii7 an analysis ( h[ su* reasons may be address$4 7e7 ,/aff & res\rces 7#a7 ,! ,secret>y %all ensure t-- 7,a7 ! ,(fice has su* /aff1 res\rces1 & access to cu/om] s]vice & exp]i5ce in=mation z may be necess>y to c>ry out ! functions ( ! ,(fice2 & 7,b7 any in=mation provid$ to ! ,(fice does n include p]sonally id5tifiable in=mation ( an individual vet]an1 survivor1 dep5d5t1 or o!r b5efici>y unless su* individual provides appropriate cons5t to all[ su* in=mation to be %>$ ) ! ,(fice4 7#b7 ,funds available = basic pay & o!r adm9i/rative exp5ses ( o!r ,dep>tm5t organizations & (fices may be available to reimburse ! ,(fice = all s]vices provid$ at rates :i* w recov] actual co/s = s]vices provid$ to su* organizations if ! ,secret>y det]m9es t contribut+ to su* co/s w n und]m9e ! ability ( any su* organization or (fice to provide s]vices requir$ by su* (fice4 7#c7 ,no?+ 9 ?is subsection %all be con/ru$ to au?orize an increase 9 ! numb] ( full-"t employees o!rwise au?oriz$ = ! ,dep>tm5t4 7f7 ,privacy ,no?+ 9 ?is section %all be con/ru$ to au?orize ! ,*ief ,vet]ans ,exp]i5ce ,(fic] to disclose any record 9 contrav5tion ( section #eeb;a ( title #e 7commonly ref]r$ to z ! ,privacy ,act ( #aigd74 7g7 ,sunset ,! requirem5ts & au?orities ( ?is section %all t]m9ate on ,septemb] #cj1 #bjbh4 4 7#b7 ,cl]ical am5dm5t ,! table ( sections at ! beg9n+ ( *apt] #c ( su* title is am5d$ by add+ at ! end ! foll[+ new item3 #cbe4 ,vet]ans ,exp]i5ce ,(fice4 4 7b7 ,comptroll] ,g5]al ( ! ,unit$ ,/ates review ( ,vet]ans ,exp]i5ce ,(fice & cu/om] s]vice improvem5t ef=ts ,n lat] ?an #edj days aft] ! date ( ! enactm5t ( ?is ,act1 ! ,comptroll] ,g5]al ( ! ,unit$ ,/ates %all-- 7#a7 complete an analysis ( ! me?odology1 effectiv5ess1 & implem5tation ( f9d+s & fe$back ( vet]ans & b5efici>ies us$ by ! ,dep>tm5t ( ,vet]ans ,affairs1 includ+ ! ,vet]ans ,exp]i5ce ,(fice1 to improve vet]an & b5efici>y cu/om] exp]i5ce & satisfaction1 includ+ ?r\gh ! use ( :at are kn[n z tru/-scores1 ,vet]an ,signals also kn[n z ,v,signals1 & relat$ survey & data collection activities1 processes1 & initiatives2 & 7#b7 submit to ! ,committee on ,vet]ans' ,affairs ( ! ,s5ate & ! ,committee on ,vet]ans' ,affairs ( ! ,h\se ( ,repres5tatives a report sett+ =? ! f9d+s ( ! ,comptroll] ,g5]al ) respect to ! analysis complet$ pursuant to p>agraph 7#a74