,i #aai? ,,congress #b;d ,session ,h4 ,r4 #heii ,,9 ,,! ,,h\se ,,( ,,repres5tatives ,april #cj1 #bjbf,mr4 ,bell 7= himself1 ,mrs4 ,wagn]1 ,mr4 ,cleav]1 ,mr4 ,bo/1 & ,ms4 ,budz9ski7 introduc$ ! foll[+ bill2 :i* 0 ref]r$ to ! ,committee on ,ov]sight & ,gov]nm5t ,re=m ,a ,,bill ,to direct ! ,unit$ ,/ates ,po/al ,s]vice to submit a report to ,congress on mail & package deliv]y s]vice p]=mance 9 ! ,/4 ,l\is region1 & = o!r purposes4 #a4 ,%ort title ,?is ,act may be cit$ z ! ,/4 ,l\is ,po/al ,acc\ntability & ,re=m ,act4 #b4 ,f9d+s ,congress f9ds ! foll[+3 7#a7 ,! ,unit$ ,/ates ,po/al ,s]vice s]ves z a critical piece ( social & economic infra/ructure = millions ( resid5ts & bus9esses 9 ! ,/4 ,l\is metropolitan area4 7#b7 ,9 ,augu/ & ,septemb] ( #bjbe1 ! ,unit$ ,/ates ,po/al ,s]vice ,(fice ( ,inspector ,g5]al publi%$ two audit reports 9 response to congressional inquiries f ,s5ators & ,repres5tatives f ,miss\ri & ,ill9ois3 ! ,(fice ( ,inspector ,g5]al ,audit ,report #be-jig-,r#be1 ,effici5cy ( ,op]ations at ! ,/4 ,l\is ,process+ & ,di/ribution ,c5t]1 ,/4 ,l\is1 ,,mo & ! ,(fice ( ,inspector ,g5]al ,audit ,report #be-ajj-,r#be1 ,kansas-,miss\ri ,di/rict3 ,deliv]y ,op]ations--,/4 ,l\is1 ,,mo4 7#c7 ,! ,(fice ( ,inspector ,g5]al f\nd t ! ,kansas-,miss\ri ,di/rict rank$ among ! l[e/-p]=m+ po/al di/ricts 9 ! c\ntry = mail deliv]y f ,may ?r\gh ,july #bjbe1 av]ag+ #d? out ( #ej di/ricts nationwide1 & bel[ av]age = package deliv]y dur+ ! same p]iod4 7#d7 ,! ,(fice ( ,inspector ,g5]al id5tifi$ ov] #hi1jjj pieces ( delay$ mail across sev5 audit$ deliv]y units on a s+le morn+ 9 ,june #bjbe1 ! majority ( :i* w5t unreport$ 9 ! ,unit$ ,/ates ,po/al ,s]vice's int]nal track+ sy/em1 limit+ managem5t's ability to id5tify & address s]vice failures4 7#e7 ,! ,(fice ( ,inspector ,g5]al f\nd t ! ,/4 ,l\is ,process+ & ,di/ribution ,c5t] miss$ its lett] process+ cle>ance "t t>get m ?an half ( ! days review$ betwe5 ,febru>y & ,april #bjbe1 & id5tifi$ millions ( delay$ mailpieces dur+ a site visit 9 ,june #bjbe4 7#f7 ,! ,(fice ( ,inspector ,g5]al f\nd t /aff+ %ortfalls1 includ+ high turnov]1 elevat$ vacancy rates1 & work=ce availability bel[ ! ,unit$ ,/ates ,po/al ,s]vice's own goals1 contribut$ to op]ational *all5ges at bo? ! ,/4 ,l\is ,process+ & ,di/ribution ,c5t] & ,kansas-,miss\ri ,di/rict deliv]y units4 7#g7 ,! op]ational *all5ges id5tifi$ 9 ! #bjbe audits are consi/5t ) defici5cies docum5t$ 9 a prior ,(fice ( ,inspector ,g5]al audit ( ! ,/4 ,l\is ,process+ & ,di/ribution ,c5t] 9 ,july #bjbb1 & ,congress has an obligation to ensure t corrective actions are implem5t$ & t ,/4 ,l\is-area resid5ts & bus9esses receive ! reliable po/al s]vice !y are entitl$ to4 #c4 ,report on mail & package deliv]y s]vice p]=mance 9 ! ,/4 ,l\is region ,n lat] ?an #fj days aft] ! date ( ! enactm5t ( ?is ,act1 ! ,po/ma/] ,g5]al %all submit1 to ! ,committee on ,ov]sight & ,gov]nm5t ,re=m ( ! ,h\se ( ,repres5tatives & ! ,committee on ,homel& ,security & ,gov]nm5tal ,affairs ( ! ,s5ate1 a report evaluat+ ,fir/-,class ,mail s]vice p]=mance 9 ! ,/4 ,l\is region = fiscal ye>s #bjbc1 #bjbd1 & #bjbe4 ,su* report %all include-- 7#a7 a comp>ison ( on-"t deliv]y p]=mance = ,fir/-,class ,mail1 ,m>ket+ ,mail1 ,priority ,mail1 & ,gr\nd ,advantage products 9 ! ,/4 ,l\is region aga9/-- 7,a7 ! national av]age2 7,b7 simil>ly siz$ po/al process+ di/ricts2 & 7,c7 ! ,kansas-,miss\ri ,di/rict's own p]=mance 9 prior ye>s2 7#b7 an explanation ( ! causes ( any s]vice p]=mance 9 ! ,di/rict t lags beh9d national av]ages2 7#c7 an analysis ( work=ce conditions across ! ,/4 ,l\is ,process+ & ,di/ribution ,c5t] & ,kansas-,miss\ri ,di/rict deliv]y units1 includ+-- 7,a7 vacancy rates by position type1 includ+ cl]ks1 mail h&l]s1 c>ri]s1 ma9t5ance p]sonnel1 & sup]visors2 7,b7 turnov] rates = c>ri]s & cl]ks2 7,c7 abs5teeism & uns*$ul$ leave rates2 & 7,d7 ! op]ational impact ( work=ce %ortages on mail process+1 transportation1 & deliv]y2 7#d7 an assessm5t ( ! accuracy ( delay$ mail report+ 9 ! ,deliv]y ,condition ,visualization sy/em & ! ,mail ,condition ,visualization sy/em across ! ,kansas-,miss\ri ,di/rict1 includ+ a description ( any sy/emic und]report+ & ! /eps tak5 to correct x2 & 7#e7 ! /atus ( corrective actions tak5 9 response to defici5cies id5tifi$ 9 ! ,(fice ( ,inspector ,g5]al ,audit ,reports #be-jig-,r#be & #be-ajj-,r#be1 includ+-- 7,a7 progress t[>d fill+ vacancies at ! ,/4 ,l\is ,process+ & ,di/ribution ,c5t] & ,kansas-,miss\ri ,di/rict deliv]y units2 7,b7 improvem5ts to prev5tative ma9t5ance completion rates on automat$ equipm5t2 7,c7 load & unload scan compliance tr5ds2 7,d7 outb\nd trip on-"t1 cancellation1 & extra-trip rates2 7,e7 package scann+ accuracy across ,kansas-,miss\ri ,di/rict deliv]y units2 & 7,f7 implem5tation ( ! #ab recomm5dations issu$ 9 ! ,(fice ( ,inspector ,g5]al ,audit ,report #be-jig-,r#be & ! #b recomm5dations issu$ 9 ! ,(fice ( ,inspector ,g5]al ,audit ,report #be-ajj-,r#be4 #d4 ,acc\ntability ,! ,po/ma/] ,g5]al %all include 9 ! report requir$ "u section #c a description ( ! managem5t acc\ntability sy/ems 9 place at ! ,/4 ,l\is ,process+ & ,di/ribution ,c5t] & ,kansas-,miss\ri ,di/rict deliv]y units to prev5t recurr5ce ( ! op]ational defici5cies id5tifi$ 9 ! ,(fice ( ,inspector ,g5]al ,audit ,reports #be-jig-,r#be & #be-ajj-,r#be1 includ+-- 7#a7 ! p]=mance metrics & ov]sight /ructures us$ to monitor mail process+1 transportation1 & deliv]y op]ations on an ongo+ basis at ! ,/4 ,l\is ,process+ & ,di/ribution ,c5t] & ,kansas-,miss\ri ,di/rict deliv]y units2 7#b7 ! /eps tak5 to ensure t delay$ mail is accurately report$ 9 ! ,deliv]y ,condition ,visualization & ,mail ,condition ,visualization sy/ems across all ,kansas-,miss\ri ,di/rict deliv]y units1 & ! me*anisms 9 place to v]ify report+ accuracy at ! di/rict1 area1 & headqu>t]s levels2 & 7#c7 ! processes 9 place to ensure t /aff+ %ortfalls are id5tifi$ & address$ 9 a timely mann]1 includ+ recruitm5t1 ret5tion1 & work=ce plann+ /rategies specific to ! ,/4 ,l\is region4