,i #aaith ,,congress #b;d ,session ,h4 ,r4 #ggjd ,,in ,,the ,,house ,,of ,,representatives ,february #be1 #bjbf,mr4 ,moore of ,alabama 7for himself1 ,mr4 ,van ,epps1 and ,mr4 ,rose7 introduced the following bill2 which was referred to the ,committee on ,veterans' ,affairs ,a ,,bill ,to amend title #ch1 ,united ,states ,code1 to require call centers of the ,department of ,veterans ,affairs to use multi-factor identification to verify the identity of callers in connection with high-impact veteran or beneficiary actions1 and for other purposes4 #a4 ,short title ,this ,act may be cited as the ,,va ,call ,center ,multi-,factor ,authentication ,act4 #b4 ,multi-factor authentication required to verify the identity of callers to ,veterans ,affairs call centers in connection with high-impact veteran or beneficiary actions ,section #egbb7;b77#c7 of title #ch1 ,united ,states ,code1 is amended by adding at the end the following3 ,such controls shall include the use of multi-factor authentication by ,department call centers in connection with high-impact veteran or beneficiary actions to verify the identity of the caller and confirm that the participation of the caller in connection with the action is in fact appropriate4 ,as used in the preceding sentence1 an action is high-impact if an impersonator could cause real1 durable harm to the veteran or beneficiary1 such as by diverting funds1 manipulating access to accounts1 or disclosing sensitive information44