,i  #aai? ,,congress  #a/ ,session  ,h4 
,r4 #fcfg  ,,9 ,,! ,,h\se ,,(           
,,repres5tatives  ,decemb] #b1 #bjbe,ms4
 ,sal9as 7= h]self & ,mr4 ,sor5s57      
introduc$ ! foll[+ bill2 :i* 0 ref]r$ to
 ! ,committee on ,ways & ,means  ,a     
,,bill  ,to require ! ,commission] ( !  
,social ,security ,adm9i/ration to      
re9/ate c]ta9 p]=mance /ati/ics on a    
publicly accessible website ( ! ,social 
,security ,adm9i/ration1 & = o!r        
purposes4  #a4 ,%ort title ,?is ,act may
 be cit$ z ! ,social ,security ,data    
,transp>5cy ,act4  #b4 ,re9/at+         
transp>5cy ( ,,ssa op]ations  7a7 ,9    
g5]al ,n lat] ?an #ij days aft] ! date (
 enactm5t ( ?is ,act1 & on a mon?ly     
basis !reaft]1 ! ,commission] ( !       
,social ,security ,adm9i/ration %all    
publi% on a publicly accessible website 
( ! ,social ,security ,adm9i/ration1 = !
 mo/ rec5t mon? ! in=mation is          
available1 ! foll[+ in=mation3 7#a7     
,fir/ contact resolution ,! p]c5tage (  
claimant int]actions t are resolv$ dur+ 

! fir/ contact ) ! ,social ,security    
,adm9i/ration4  7#b7 ,cu/om]            
satisfaction ,! p]c5tage ( claimants    
satisfi$ by ea* s]vice *annel 7su* z    
9-p]son meet+s1 calls us+ ! #hjj numb]1 
or any o!r av5ue 9 :i* ! ,social        
,security ,adm9i/ration assi/s          
claimants7 op]at$ by ! ,social ,security
 ,adm9i/ration4  7#c7 #hjj numb] ,)     
respect to ! #hjj numb] ( ! ,social     
,security ,adm9i/ration1 !-- 7,a7 total 
cu/om]s s]v$2  7,b7 av]age daily call   
volume2  7,c7 av]age call wait "t2  7,d7
 av]age callback wait "t2  7,e7 av]age  
spe$ ( answ]2  7,f7 p]c5tage ( call]s t 
rea* a repres5tative2  7,g7 av]age      
s]vice "t2  7,h7 ag5t busy rate2 &  7,i7
 p]c5tage ( calls h&l$ by callback4     
7#d7 ,old age & survivors b5efits ,)    
respect to claims = a b5efit "u title   
,,ii t is n a disability b5efit "u      
section #bbc1 in=mation measur+ !-- 7,a7
 p]c5tage ( claimants :o receiv$ b5efits
 )9 #b weeks ( apply+2  7,b7 av]age "t  
to receive a b5efit paym5t f ! date an  

application is submitt$2  7,c7 b5efits  
claims approv$ or d5i$2  7,d7 b5efits   
claims p5d+2  7,e7 p]c5tage ( b5efit    
claim appo9tm5ts s*$ul$ )9 #bh days (   
apply+2 &  7,f7 p]c5tage ( claims fil$  
onl9e4  7#e7 ,disability det]m9ation    
,in=mation relat$ to disability         
insurance b5efit claims "u section #bbc 
( ! ,social ,security ,act 7#db         
,u4,s4,c4 #dbc71 includ+-- 7,a7 ! av]age
 process+ "t ( su* claims2  7,b7 !      
av]age "t to receive a b5efit paym5t f !
 date an application is submitt$2  7,c7 
! numb] ( initial det]m9ations p5d+2    
7,d7 ! numb] ( su* claims receiv$2  7,e7
 ! numb] ( claims approv$ or d5i$2  7,f7
 ! p]c5tage ( appo9tm5ts s*$ul$ )9 #bh  
days ( ! claimant apply+2  7,g7 !       
p]c5tage ( su* claims fil$ onl9e2 &     
7,h7 process+ times & p]c5tage ( su*    
claims process$ at ! initial1           
reconsid]ation1 & he>+s levels4  7#f7   
,disability decision reconsid]ation     
,in=mation relat$ to ! process+ "t =    
appeals ( d5ials ( a disability         

det]m9ation1 includ+-- 7,a7 ! av]age    
process+ "t ( an appeal2 &  7,b7 ! numb]
 ( appeals fil$ & ! numb] ( decisions ( 
su* appeals4  7#g7 ,he>+ in=mation      
,in=mation relat$ to he>+s conduct$ aft]
 ! initial decision & reconsid]ation ( a
 disability det]m9ation1 includ+-- 7,a7 
! av]age "t x takes = a claimant to h a 
he>+2  7,b7 ! numb] ( he>+s conduct$--  
7i7 9 p]son2  7ii7 ov] ! phone2 or      
7iii7 virtually2 &  7,c7 ! numb] ( he>+s
 p5d+4  7b7 ,live track] requirem5t ,)  
respect to ! #hjj numb]1 ! ,social      
,security ,adm9i/ration %all publi% &   
ma9ta9 on a publicly accessible website 
( ! ,adm9i/ration a live track] t       
displays !--  7#a7 call wait "t2  7#b7  
callback wait "t2  7#c7 numb] ( call]s  
on hold2 &  7#d7 numb] ( call]s wait+ = 
a callback4  7c7 ,sy/em outages ,n lat] 
?an #ij days aft] ! date ( enactm5t (   
?is ,act1 & on a mon?ly basis !reaft]1 !
 ,commission] %all publi% on a publicly 
accessible website ( ! ,social ,security
 ,adm9i/ration in=mation reg>d+ ! numb] 

( sy/em outages t result 9 ,social      
,security ,adm9i/ration /aff be+ unable 
to p]=m _! job functions4  7d7 #hjj     
numb] ,9 ?is ,act1 ! t]m #hjj numb]     
means ! toll-free national numb] ( !    
,social ,security ,adm9i/ration1 or any 
successor telephone numb]4