,i  #aaith ,,congress  #ast ,session    
,h4 ,r4 #fcfg  ,,in ,,the ,,house ,,of  
,,representatives  ,december #b1        
#bjbe,ms4 ,salinas 7for herself and ,mr4
 ,sorensen7 introduced the following    
bill2 which was referred to the         
,committee on ,ways and ,means  ,a      
,,bill  ,to require the ,commissioner of
 the ,social ,security ,administration  
to reinstate certain performance        
statistics on a publicly accessible     
website of the ,social ,security        
,administration1 and for other purposes4
  #a4 ,short title ,this ,act may be    
cited as the ,social ,security ,data    
,transparency ,act4  #b4 ,reinstating   
transparency of ,,ssa operations  7a7   
,in general ,not later than #ij days    
after the date of enactment of this     
,act1 and on a monthly basis thereafter1
 the ,commissioner of the ,social       
,security ,administration shall publish 
on a publicly accessible website of the 
,social ,security ,administration1 for  
the most recent month the information is

 available1 the following information3  
7#a7 ,first contact resolution ,the     
percentage of claimant interactions that
 are resolved during the first contact  
with the ,social ,security              
,administration4  7#b7 ,customer        
satisfaction ,the percentage of         
claimants satisfied by each service     
channel 7such as in-person meetings1    
calls using the #hjj number1 or any     
other avenue in which the ,social       
,security ,administration assists       
claimants7 operated by the ,social      
,security ,administration4  7#c7 #hjj   
number ,with respect to the #hjj number 
of the ,social ,security                
,administration1 the-- 7,a7 total       
customers served2  7,b7 average daily   
call volume2  7,c7 average call wait    
time2  7,d7 average callback wait time2 
7,e7 average speed of answer2  7,f7     
percentage of callers that reach a      
representative2  7,g7 average service   
time2  7,h7 agent busy rate2 and  7,i7  
percentage of calls handled by callback4

  7#d7 ,old age and survivors benefits  
,with respect to claims for a benefit   
under title ,,ii that is not a          
disability benefit under section #bbc1  
information measuring the-- 7,a7        
percentage of claimants who received    
benefits within #b weeks of applying2   
7,b7 average time to receive a benefit  
payment from the date an application is 
submitted2  7,c7 benefits claims        
approved or denied2  7,d7 benefits      
claims pending2  7,e7 percentage of     
benefit claim appointments scheduled    
within #bh days of applying2 and  7,f7  
percentage of claims filed online4  7#e7
 ,disability determination ,information 
related to disability insurance benefit 
claims under section #bbc of the ,social
 ,security ,act 7#db ,u4,s4,c4 #dbc71   
including-- 7,a7 the average processing 
time of such claims2  7,b7 the average  
time to receive a benefit payment from  
the date an application is submitted2   
7,c7 the number of initial              
determinations pending2  7,d7 the number

 of such claims received2  7,e7 the     
number of claims approved or denied2    
7,f7 the percentage of appointments     
scheduled within #bh days of the        
claimant applying2  7,g7 the percentage 
of such claims filed online2 and  7,h7  
processing times and percentage of such 
claims processed at the initial1        
reconsideration1 and hearings levels4   
7#f7 ,disability decision               
reconsideration ,information related to 
the processing time for appeals of      
denials of a disability determination1  
including-- 7,a7 the average processing 
time of an appeal2 and  7,b7 the number 
of appeals filed and the number of      
decisions of such appeals4  7#g7        
,hearing information ,information       
related to hearings conducted after the 
initial decision and reconsideration of 
a disability determination1 including-- 
7,a7 the average time it takes for a    
claimant to have a hearing2  7,b7 the   
number of hearings conducted-- 7i7 in   
person2  7ii7 over the phone2 or  7iii7 

virtually2 and  7,c7 the number of      
hearings pending4  7b7 ,live tracker    
requirement ,with respect to the #hjj   
number1 the ,social ,security           
,administration shall publish and       
maintain on a publicly accessible       
website of the ,administration a live   
tracker that displays the--  7#a7 call  
wait time2  7#b7 callback wait time2    
7#c7 number of callers on hold2 and     
7#d7 number of callers waiting for a    
callback4  7c7 ,system outages ,not     
later than #ij days after the date of   
enactment of this ,act1 and on a monthly
 basis thereafter1 the ,commissioner    
shall publish on a publicly accessible  
website of the ,social ,security        
,administration information regarding   
the number of system outages that result
 in ,social ,security ,administration   
staff being unable to perform their job 
functions4  7d7 #hjj number ,in this    
,act1 the term #hjj number means the    
toll-free national number of the ,social
 ,security ,administration1 or any      

successor telephone number4