,i  #aai? ,,congress  #a/ ,session  ,h4 
,r4 #eiib  ,,9 ,,! ,,h\se ,,(           
,,repres5tatives  ,novemb] #aj1         
#bjbe,mr4 ,calv]t 7= himself1 ,mr4 ,van 
,ord51 ,mr4 ,b>rett1 ,mr4 ,ciscomani1   
,mr4 ,web/] ( ,florida1 & ,ms4          
,k+-,h9ds7 introduc$ ! foll[+ bill2 :i* 
0 ref]r$ to ! ,committee on ,vet]ans'   
,affairs  ,a ,,bill  ,to direct !       
,secret>y ( ,vet]ans ,affairs to        
implem5t automat$ sy/ems ) callback     
functionality = ea* cu/om] s]vice       
telephone l9e ( ! ,dep>tm5t ( ,vet]ans  
,affairs1 & = o!r purposes4  #a4 ,%ort  
title ,?is ,act may be cit$ z ! ,/uck   
,on ,hold ,act4  #b4 ,improvem5ts reg>d+
 wait times = call]s to c]ta9 s]vice    
telephone l9es ( ! ,dep>tm5t ( ,vet]ans 
,affairs  7a7 ,automat$ sy/em ,n lat]   
?an "o ye> aft] ! date ( ! enactm5t (   
?is ,act1 ! ,secret>y ( ,vet]ans        
,affairs %all implem5t1 = ea* cov]$ l9e1
 an automat$ sy/em t--  7#a7 in=ms any  
call] to a cov]$ l9e ab\t ! anticipat$  
wait "t1 if any2 &  7#b7 automatically  

(f]s a callback to any su* call] ) an   
anticipat$ wait "t ( m ?an #aj m9utes4  
7b7 ,guidance reg>d+ call] wait times ,!
 ,secret>y %all issue su* guidance !    
,secret>y det]m9es necess>y to r$uce !  
av]age wait "t ( a call] to a cov]$ l9e 
to n m ?an #aj m9utes4  7c7 ,cov]$ l9e  
def9$ ,9 ?is section1 ! t]m cov]$ l9e   
means a cu/om] s]vice telephone l9e ( ! 
,dep>tm5t ( ,vet]ans ,affairs4 ,su* t]m 
does n include--  7#a7 ! toll-free      
hotl9e = vet]ans provid$ by ! ,secret>y 
"u section #agbj;,f7h7 ( title #ch1     
,unit$ ,/ates ,code2 or  7#b7 a phone   
l9e = ! em]g5cy dep>tm5t ( a heal? c>e  
facility ( ! ,dep>tm5t4