,i  #aai? ,,congress  #a/ ,session  ,h4 
,r4 #cfie  ,,9 ,,! ,,h\se ,,(           
,,repres5tatives  ,june #c1 #bjbe,mr4   
,riley ( ,new ,york 7= himself & ,mr4   
,van ,drew7 introduc$ ! foll[+ bill2 :i*
 0 ref]r$ to ! ,committee on ,ways &    
,means  ,a ,,bill  ,to require !        
,commission] ( ,social ,security to     
ensure t individuals c access ! s]vices 
( ! ,social ,security ,adm9i/ration     
?r\gh a telephone s]vice1 an int]net    
portal1 & an 9-p]son visit4  #a4 ,%ort  
title  ,?is ,act may be cit$ z ! ,social
 ,security ,access ,act4  #b4 ,social   
security s]vice *annel options  7a7     
,requirem5t = multiple s]vice *annel    
options  7#a7 ,9 g5]al ,^u ! date (     
enactm5t ( ?is ,act1 ! ,commission] (   
,social ,security %all ensure t         
individuals seek+ s]vices1 submitt+     
in=mation1 or apply+ = b5efits "u titles
 ,,ii or ,,xvi ( ! ,social ,security    
,act are provid$ ) ! option ( apply+ =  
su* b5efits or submitt+ in=mation relat$
 to receiv+ su* s]vices or b5efits to ! 

,social ,security ,adm9i/ration are able
 to seek s]vices1 submit in=mation1 or  
apply = su* b5efits ?r\gh ea* ( ! foll[+
 s]vice *annel options3 7,a7 ,telephone 
access ,a toll-free telephone s]vice =  
direct assi/ance ) inquiries1 claims1 & 
appeals relat$ to ! receipt ( su*       
s]vices or b5efits1 includ+ ! ability to
 speak ) a repres5tative dur+ /&>d      
bus9ess h\rs4  7,b7 ,onl9e access ,an   
int]net-bas$ portal to submit & track   
claims = su* s]vices or b5efits1 make   
inquiries1 & receive updates on su*     
claims & inquiries4  7,c7 ,9-p]son      
access ,9-p]son assi/ance at ,social    
,security ,adm9i/ration field (fices4   
7#b7 ,telephone s]vice requirem5ts ,9   
provid+ ! telephone s]vice requir$ by   
p>agraph 7#a77;,a71 ! ,commission] %all 
ensure t ! telephone s]vice-- 7,a7 is   
available 9 ,engli%1 ,spani%1 & su* o!r 
languages to meet ! ne$s ( ! populations
 s]v$1 z det]m9$ by ! ,commission]2     
7,b7 is made available to individuals 9 
all geographic areas ( ! ,unit$ ,/ates2 

&  7,c7 has 9 place ! appropriate       
safegu>ds to ensure ! security & id5tity
 ( individuals us+ su* telephone s]vice4
  7#c7 ,telephone access = major acc\nt 
*anges ,not)/&+ any subregulatory *ange 
or guidance issu$ by ! ,commission] (   
,social ,security1 ! ,commission] %all  
ensure t individuals are p]mitt$ to     
complete ! foll[+ ?r\gh ! telephone     
s]vice describ$ 9 subsection            
7a77#a77;,a73 7,a7 ,complete application
 = social security b5efits ,initiate &  
complete applications = any b5efit "u   
title ,,ii or title ,,xvi ( ! ,social   
,security ,act4  7,b7 ,direct deposit   
*anges requirem5t ,reque/ & v]ify *anges
 to direct deposit in=mation4  7b7      
,reports  7#a7 ,initial report ,n lat]  
?an #a ye> aft] ! date ( enactm5t ( ?is 
,act1 ! ,comptroll] ,g5]al ( ! ,unit$   
,/ates %all submit to ,congress a report
 on ! ,social ,security ,adm9i/ration's 
implem5tation ( ! requirem5ts "u        
subsection 7a71 includ+--  7,a7 !       
effectiv5ess ( ea* s]vice *annel        

describ$ 9 subsection 7a77#a7 9 meet+ ! 
cu/om] s]vice & b5efit access ne$s (    
individuals2  7,b7 difficulties or      
b>ri]s enc\nt]$ by individuals 9 access+
 ! telephone s]vice describ$ 9          
subsection 7a77#a77;,a72  7,c7 security 
measures tak5 by ! ,adm9i/ration to     
protect ! p]sonal in=mation (           
individuals us+ su* telephone s]vice2 & 
7,d7 recomm5dations = improv+ !         
implem5tation ( ! requirem5ts "u        
subsection 7a74  7#b7 ,annual report ,n 
lat] ?an #a ye> aft] ! report describ$ 9
 subp>agraph 7,a7 is submitt$ to        
,congress1 & annually !reaft]1 !        
,commission] %all submit to ,congress a 
report on-- 7,a7 ! numb] ( individuals  
assi/$ ?r\gh ea* s]vice *annel2  7,b7 ! 
numb] ( individuals :o h us$ ! telephone
 s]vice describ$ 9 subsection           
7a77#a77;,a7 = applications & major     
acc\nt *anges2  7,c7 ! av]age wait "t = 
an individual to be assi/$ ?r\gh su*    
telephone s]vice2  7,d7 ! security      
measures 9 place to protect ! p]sonal   

in=mation ( individuals :5 us+ su*      
telephone s]vice2  7,e7 any report$     
difficulties or b>ri]s enc\nt]$ by      
individuals 9 access+ su* telephone     
s]vice2  7,f7 plans = improv+ su*       
telephone s]vice1 if necess>y2  7,g7 !  
effectiv5ess ( ea* s]vice *annel option 
9 meet+ ! cu/om] s]vice & b5efit access 
ne$s ( individuals2 &  7,h7 any         
additional measures tak5 to improve !   
accessibility or deliv]y ( s]vices4