,,ii  #aahth ,,congress  #ast ,session  
,s4 #cbef  ,,in ,,the ,,senate ,,of     
,,the ,,united ,,states  ,november #h1  
#bjbc,mr4 ,king 7for himself and ,mr4   
,cornyn7 introduced the following bill2 
which was read twice and referred to the
 ,committee on ,veterans' ,affairs  ,a  
,,bill  ,to amend title #ch1 ,united    
,states ,code1 to establish the         
,veterans ,experience ,office1 and for  
other purposes4  #a4 ,short title ,this 
,act may be cited as the ,improving     
,veterans' ,experience ,act of #bjbc4   
#b4 ,establishment of ,veterans         
,experience ,office  7a7 ,in general    
,chapter #c of title #ch1 ,united       
,states ,code1 is amended by adding at  
the end the following new section3      
#cbe4 ,veterans ,experience ,office  7a7
 ,establishment ,there is established in
 the ,department within the ,office of  
the ,secretary an office to be known as 
the ,veterans ,experience ,office       
7hereinafter referred to as the ,office 
in this section74  7b7 ,head of ,office 

7#a7 ,the head of the ,office shall be  
the ,chief ,veterans ,experience        
,officer4  7#b7 ,the ,chief ,veterans   
,experience ,officer shall-- 7,a7 be    
appointed by the ,secretary from among  
individuals the ,secretary considers    
qualified to perform the duties of the  
position2 and  7,b7 report directly to  
the ,secretary4  7c7 ,function ,the     
functions of the ,office are as follows3
 7#a7 ,to carry out the key customer    
experience initiatives of the           
,department1 including setting the      
customer experience strategy1 framework1
 policy1 and other guidance for the     
,department4  7#b7 ,requiring the heads 
of other organizations and offices      
within the ,department to report        
regularly on customer experience        
metrics1 action plans1 and other        
customer experience improvement efforts4
  7#c7 ,to carry out such other         
functions relating to customer          
experience as the ,secretary considers  
appropriate4  7d7 ,staff and resources  

7#a7 ,the ,secretary shall ensure that  
the ,office has such staff1 resources1  
and access to customer experience       
information as may be necessary to carry
 out the functions of the ,office4  7#b7
 ,funds available for basic pay and     
other administrative expenses of other  
,department organizations shall also be 
available to reimburse the ,office for  
all services provided at rates which    
will recover actual costs for services  
provided to such organizations4  4  7b7 
,clerical amendment ,the table of       
sections at the beginning of chapter #c 
of such title is amended by adding at   
the end the following new item3  #cbe4  
,veterans ,experience ,office4  4