,i  #aah? ,,congress  #b;d ,session  ,h4
 ,r4 #gcei  ,,9 ,,! ,,h\se ,,(          
,,repres5tatives  ,febru>y #ad1         
#bjbd,ms4 ,port] 7= h]self1 ,ms4        
,bonamici1 ,mr4 ,s>banes1 & ,mrs4       
,hayes7 introduc$ ! foll[+ bill2 :i* 0  
ref]r$ to ! ,committee on ,education & !
 ,work=ce1 & 9 addition to ! ,committees
 on ,f9ancial ,s]vices1 & ,ways &       
,means1 = a p]iod to be subsequ5tly     
det]m9$ by ! ,speak]1 9 ea* case =      
consid]ation ( su* provisions z fall )9 
! jurisdiction ( ! committee conc]n$  ,a
 ,,bill  ,to provide a framework = !    
,bureau ( ,consum] ,f9ancial ,protection
 & ! ,dep>tm5t ( ,education to coord9ate
 9 provid+ assi/ance to & s]v+ borr[]s  
seek+ to resolve compla9ts relat$ to _! 
private education or ,f$]al /ud5t loans1
 & = o!r purposes4  #a4 ,%ort title ,?is
 ,act may be cit$ z ! ,,cfpb ,/ud5t     
,loan ,integrity & ,transp>5cy ,act4    
#b4 ,def9itions ,9 ?is ,act3 7#a7 ,ag5cy
 ,! t]m ag5cy means ! ,bureau or !      
,dep>tm5t1 z applicable1 & ! t]m ag5cies

 means bo? ! ,bureau & ! ,dep>tm5t4     
7#b7 ,bureau ,! t]m ,bureau means !     
,bureau ( ,consum] ,f9ancial            
,protection4  7#c7 ,compla9t ,! t]m     
compla9t means a comm5t1 inquiry1 or    
reque/ = assi/ance f a /ud5t loan       
borr[]4  7#d7 ,dep>tm5t ,! t]m ,dep>tm5t
 means ! ,dep>tm5t ( ,education4  7#e7  
,director ,! t]m ,director means !      
,director ( ! ,bureau4  7#f7 ,f$]al     
consum] f9ancial law ,! t]m ,f$]al      
consum] f9ancial law has ! mean+ giv5 t 
t]m "u section #ajjb ( ! ,consum]       
,f9ancial ,protection ,act ( #bjaj 7#ab 
,u4,s4,c4 #edha74  7#g7 ,in/itution (   
high] education ,! t]m in/itution (     
high] education has ! mean+ giv5 t t]m  
"u section #ajb ( ! ,high] ,education   
,act ( #aife 7#bj ,u4,s4,c4 #ajjb74     
7#h7 ,nonpublic in=mation ,! t]m        
nonpublic in=mation means-- 7,a7        
confid5tial in=mation1 z su* t]m is     
def9$ "u section #ajgj4b ( title #ab1   
,code ( ,f$]al ,regulations2  7,b7 any  
in=mation collect$ by ! ,dep>tm5t f     

p]sons engag$ 9 /ud5t f9ancial s]vices  
activities pursuant to ! ,dep>tm5t's    
ov]sight & o!r au?orities t is n        
publicly available2 &  7,c7 ! "n1       
address1 or o!r p]sonally id5tifiable   
in=mation relat+ to any consum]1 includ+
 any in=mation s designat$ by a provid] 
( in=mation4  7#i7 ,private education   
loan ,! t]m private education loan has !
 mean+ giv5 t t]m "u section #adj7;a7 ( 
! ,tru? 9 ,l5d+ ,act 7#ae ,u4,s4,c4     
#afej7;a774  7#aj7 ,provid] ,) respect  
to in=mation %>$ betwe5 ! ag5cies1 ! t]m
 provid] means ! ag5cy provid+ !        
in=mation to ! o!r ag5cy4  7#aa7        
,receiv] ,) respect to in=mation %>$    
betwe5 ! ag5cies1 ! t]m receiv] means ! 
ag5cy receiv+ ! in=mation f ! o!r ag5cy4
  7#ab7 ,secret>y ,! t]m ,secret>y means
 ! ,secret>y ( ,education4  7#ac7 ,/ud5t
 f9ancial s]vices ,! t]m /ud5t f9ancial 
s]vices means consum] f9ancial products 
or s]vices 7z def9$ "u section #ajjb ( !
 ,consum] ,f9ancial ,protection ,act (  
#bjaj 7#ab ,u4,s4,c4 #edha77 t are      

relat$ to /ud5ts ( in/itutions ( high]  
education1 includ+ /ud5t loan orig9ation
 & /ud5t loan s]vic+4  7#ad7 ,title ,,iv
 loans ,! t]m title ,,iv loans means    
loans made1 insur$1 or gu>ante$ "u title
 ,,iv ( ! ,high] ,education ,act (      
#aife4  #c4 ,coop]ation betwe5 ! ,bureau
 & ! ,dep>tm5t  7a7 ,9 g5]al ,!         
,director & ! ,secret>y %all-- 7#a7     
e/abli% po9ts ( contact betwe5 ! ,bureau
 & ! ,dep>tm5t ) respect to ,bureau     
sup]vision & ,dep>tm5t ov]sight matt]s t
 are ( common jurisdiction to bo? !     
,bureau & ! ,dep>tm5t2  7#b7 %>e ) ea*  
o!r ! ,bureau's s*$ule ( exam9ations & !
 ,dep>tm5t's s*$ule ( reviews ( p]sons  
engag$ 9 (f]+ or provid+ /ud5t f9ancial 
s]vices t are subject to ! ,bureau's    
sup]visory au?ority & ! ,dep>tm5t's     
ov]sight au?ority2  7#c7 coord9ate !    
,bureau's sup]vision activities & !     
,dep>tm5t's ov]sight activities to      
promote ! effici5t use ( res\rces2  7#d7
 meet at lea/ qu>t]ly to discuss        
obs]vations ab\t ! nature ( compla9ts   

receiv$ by ! ,bureau & ! ,dep>tm5t1     
*>act]i/ics ( borr[]s1 & available      
in=mation ab\t resolution ( compla9ts1 z
 well z analysis & recomm5dations2 &    
7#e7 "w to ensure ! ,bureau & !         
,dep>tm5t und]/& ! respective report+   
categories & def9itions ( ea* ag5cy & h[
 su* categories & def9ition relate to   
ea* o!r = comp>ison4  7b7 ,%>+ (        
in=mation  7#a7 ,bureau access to       
,dep>tm5t databases ,= ! purpose ( !    
,bureau's congressional report+1 rese>*1
 m>ket analysis1 compla9t resolution1   
en=cem5t1 sup]vision1 f9ancial          
education1 engagem5t1 & rulemak+ ne$s1 !
 ,secret>y %all "w ) ! ,bureau to       
provide ! ,bureau ) access to ,dep>tm5t 
databases1 z applicable4  7#b7 ,consum] 
compla9ts  7,a7 ,bureau access to       
,dep>tm5t consum] compla9ts ,! ,director
 may reque/ & obta9 in=mation f !       
,secret>y conc]n+ consum] compla9ts &   
o!r in=mation p]ta9+ to specific        
entities or classes ( entities t are    
relevant to ! ex]cise ( ! ,bureau's     

sup]visory1 en=cem5t1 or regulatory     
functions4  7,b7 ,%>+ ( /ud5t loan      
borr[] compla9ts  7i7 ,9 g5]al ,!       
,director & ! ,secret>y %all transf] ea*
 compla9t receiv$ by _! ag5cy f /ud5t   
loan borr[]s to ! o!r ag5cy4  7ii7      
,deadl9e = %>+ c]ta9 compla9ts ,)       
respect to a compla9t receiv$ by !      
,bureau relat$ to ! orig9ation1         
disbursem5t1 or s]vic+ ( a title ,,iv   
loan or a compla9t receiv$ by !         
,dep>tm5t relat$ to a private education 
loan1 ! applicable ag5cy %all direct !  
compla9t to ! o!r ag5cy )9 #aj days (   
receipt ( ! compla9t4  7,c7 ,address+   
compla9ts relat$ to default$ title ,,iv 
loans ,! ,director & ! ,secret>y %all   
e/abli% an effici5t collaborative       
process to address compla9ts receiv$ by 
! ,bureau ab\t private collection ag5cy 
actions relat$ to default$ title ,,iv   
loans4  7,d7 ,/&>ds = ! =mat & %>+ (    
compla9t data  7i7 ,=mat ,9 provid+     
compla9t data describ$ "u ?is p>agraph1 
! ,director & ! ,secret>y %all provide !

 compla9t data 9 a secure1 digital =mat4
  7ii7 ,process ,! ,director & !        
,secret>y %all e/abli% an effici5t1     
secure1 & legally compliant process to  
provide compla9t data4  7#c7 ,c]ta9 tax 
return in=mation ,section               
#fajc7l77#ac77;,d7 ( ! ,int]nal ,rev5ue 
,code ( #aihf is am5d$ by add+ at ! end 
! foll[+3  7vii7 ,r$isclosure to !      
,bureau ( ,consum] ,f9ancial ,protection
 ,au?oriz$ p]sons may r$isclose return  
in=mation receiv$ "u subp>agraph 7,c7 to
 ! ,director ( ! ,bureau ( ,consum]     
,f9ancial ,protection to ! ext5t        
necess>y to c>ry out ! ov]sight         
activities ( ! ,bureau ( ,consum]       
,f9ancial ,protection4  4  7#d7 ,o!r    
in=mation ,9 addition to ! in=mation    
p]mitt$ to be %>$ "u ?is section1 !     
,director & ! ,secret>y may %>e any o!r 
in=mation ) ea* o!r z ! ,director & !   
,secret>y det]m9e appropriate4  7#e7    
,am5dm5t to title #e ,section #eeb;a7b7 
( title #e1 ,unit$ ,/ates ,code1 is     
am5d$-- 7,a7 9 p>agraph 7#aa71 by /rik+ 

or at ! end2  7,b7 9 p>agraph 7#ab71 by 
/rik+ ! p]iod at ! end & ins]t+ 2 or2 & 
7,c7 by add+ at ! end ! foll[+3  7#ac7 a
 disclosure betwe5 ! ,secret>y (        
,education & ! ,director ( ! ,bureau (  
,consum] ,f9ancial ,protection au?oriz$ 
"u ! ,,cfpb ,/ud5t ,loan ,integrity &   
,transp>5cy ,act4  4  7#f7 ,data privacy
  7,a7 ,memor&um ( und]/&+ ,! ,director 
& ! ,secret>y %all ent] into "o or m    
memor&a ( und]/&+ to address data       
privacy issues relat$ to in=mation %>$  
betwe5 ! ,bureau & ! ,dep>tm5t pursuant 
to ?is ,act4  7,b7 ,safegu>d+ nonpublic 
in=mation ,! ,director & ! ,secret>y    
%all e/abli% & ma9ta9 su* safegu>ds z   
are necess>y & appropriate to protect ! 
confid5tiality ( any nonpublic in=mation
 receiv$ by _! ag5cy pursuant to ?is    
,act 7z well z any d]iv$ in=mation71    
includ+-- 7i7 re/rict+ access to !      
nonpublic in=mation to only ^? ( (fic]s1
 employees1 & contractors :o h a ne$ =  
su* in=mation to c>ry out ! receiv]'s   
responsibilities "u applicable law2     

7ii7 in=m+ ^? p]sons :o are provid$     
access to ! nonpublic in=mation ( _!    
responsibilities "u ?is ,act2 &  7iii7  
ensur+ t ! nonpublic in=mation is       
protect$ 9 accordance ) ! /&>ds         
applicable to ,f$]al ag5cies =          
protection ( ! privacy & confid5tiality 
( p]sonally id5tifiable in=mation & =   
data security & integrity4  7c7 ,h&l+ ( 
compla9ts by ! ,bureau ,! ,director     
%all-- 7#a7 accept compla9ts relat$ to  
private education loans & ! s]vic+ (    
title ,,iv loans2 &  7#b7 process su*   
compla9ts1 includ+1 :]e appropriate1    
provid+ ! compla9ts to ! applicable     
s]vic] & provid+ any response f ! s]vic]
 to ! borr[]1 9 accordance ) section    
#ajcd ( ! ,consum] ,f9ancial ,protection
 ,act ( #bjaj 7#ab ,u4,s4,c4 #eecd74    
7d7 ,title ,,iv loan s]vic] requirem5t  
,! ,secret>y may n ent] into an agreem5t
 ) a contractor or v5dor = ! s]vic+ (   
title ,,iv loans unless ! contractor or 
v5dor1 z "p ( t agreem5t1 agrees to     
provide ! ,bureau1 ^u reque/1 any       

in=mation t ! contractor or v5dor is    
requir$ to provide ! ,dep>tm5t4  7e7    
,responsibilities ( ! ag5cies by type ( 
compla9t  7#a7 ,compla9ts reg>d+ ! title
 ,,iv loan programs ,) respect to       
compla9ts reg>d+ ! title ,,iv loan      
programs1 ! ,dep>tm5t is responsible =--
 7,a7 program issue resolution2  7,b7   
attempt+ to resolve su* compla9ts2 &    
7,c7 z appropriate1 discuss+ su*        
compla9ts ) ! ,bureau reg>d+ ! impact1  
if any1 on ,f$]al consum] f9ancial law4 
7#b7 ,compla9ts reg>d+ title ,,iv loans 
) ,f$]al consum] f9ancial law issues    
7,a7 ,9 g5]al ,) respect to compla9ts   
reg>d+ title ,,iv loans ) ,f$]al consum]
 f9ancial law issues-- 7i7 ! ,dep>tm5t  
%all collaborate ) ! ,bureau2  7ii7 !   
,bureau is responsible = provid+ !      
,dep>tm5t ) exp]tise1 analysis1 &       
recomm5dations reg>d+ resolution        
consi/5t ) ,f$]al consum] f9ancial law2 
&  7iii7 ! ,dep>tm5t is responsible =   
attempt+ to resolve in=mally su*        
compla9ts1 9 accordance ) section       

#ada7;f77#c77;,a7 ( ! ,high] ,education 
,act ( #aife 7#bj ,u4,s4,c4             
#ajah7;f77#c77;,a771 ) ! ,bureau's      
input4  7,b7 ,int]ag5cy process to      
discuss1 track1 & resolve compla9ts ,!  
,director & ! ,secret>y %all det]m9e an 
effici5t process to-- 7i7 discuss &     
track compla9ts relat$ to bo? a title   
,,iv loan & a private education loan2 & 
7ii7 collaborate1 :]e possible1 to      
attempt to resolve su* compla9ts1       
includ+ ?r\gh ! use ( ! ombudsm5        
e/abli%$ "u section #ajce ( ! ,consum]  
,f9ancial ,protection ,act ( #bjaj 7#ab 
,u4,s4,c4 #eece7 & section #ada7;f7 ( ! 
,high] ,education ,act ( #aife 7#bj     
,u4,s4,c4 #ajah7;f774  7#c7 ,compla9ts  
reg>d+ private education loans ) ,f$]al 
consum] f9ancial law issues ,) respect  
to compla9ts reg>d+ private education   
loans1 ! ,bureau is responsible =-- 7,a7
 attempt+ to resolve in=mally su*       
compla9ts1 9 accordance ) section       
#ajce7;c77#a7 ( ! ,consum] ,f9ancial    
,protection ,act ( #bjaj 7#ab ,u4,s4,c4 

#eece7;c77#a772 &  7,b7 z appropriate1  
discuss+ issues ) ! ,dep>tm5t reg>d+    
products (f]$ by in/itutions ( high]    
education or to /ud5ts or prospective   
/ud5ts1 or o!r issues t may impact      
,f$]al programs ov]se5 by ! ,dep>tm5t4  
7f7 ,paym5t ( co/s  7#a7 ,9 g5]al ,!    
,bureau & ! ,dep>tm5t %all ea* be> its  
own co/s ( comply+ ) ?is ,act4  7#b7    
,int]ag5cy agreem5t = transf] ( funds   
,if funds are transf]r$ betwe5 ! ,bureau
 & ! ,dep>tm5t = ! provision ( goods or 
s]vices au?oriz$ by ?is ,act1 includ+   
access to ,dep>tm5t databases describ$  
"u subsection 7b77#a71 su* transf] %all 
be accompli%$ by a sep>ate int]ag5cy    
agreem5t4  7g7 ,rules ( ,con/ruction    
7#a7 ,no?+ 9 ?is ,act may be con/ru$ to 
limit ! exi/+ au?orities ( ! ,bureau or 
! ,dep>tm5t4  7#b7 ,no?+ 9 ?is ,act may 
be con/ru$ to prohibit ! ,bureau or !   
,dep>tm5t f ent]+ into memor&a ( und]/&+
 to e/abli% additional policies &       
proc$ures relat$ to ! requirem5ts ( ?is 
,act4  7#c7 ,no?+ 9 ?is ,act may be     

con/ru$ to prev5t an ag5cy f comply+ ) a
 legally valid or en=ceable ord] ( a    
c\rt ( compet5t jurisdiction1 or1 if    
compliance is compulsory1 ) a reque/ or 
dem& f a duly au?oriz$ committee ( !    
,unit$ ,/ates ,s5ate or ,h\se (         
,repres5tatives4