#aah? ,,congress  #b;d ,session  ,h4 ,r4
 #ffef  ,,an ,,act  ,to direct !        
,secret>y ( ,vet]ans ,affairs & !       
,commission] ( ,social ,security to     
implem5t automat$ sy/ems ) callback     
functionality = ea* cu/om] s]vice       
telephone l9e ( ! ,dep>tm5t ( ,vet]ans  
,affairs & ! ,social ,security          
,adm9i/ration1 respectively1 & = o!r    
purposes4  #a4 ,%ort title ,?is ,act may
 be cit$ z ! ,/uck ,on ,hold ,act4  #b4 
,improvem5ts reg>d+ wait times = call]s 
to c]ta9 s]vice telephone l9es ( !      
,dep>tm5t ( ,vet]ans ,affairs  7a7      
,automat$ sy/em ,n lat] ?an "o ye> aft] 
! date ( ! enactm5t ( ?is ,act1 !       
,secret>y ( ,vet]ans ,affairs %all      
implem5t1 = ea* cov]$ l9e1 an automat$  
sy/em t--  7#a7 in=ms any call] to a    
cov]$ l9e ab\t ! anticipat$ wait "t1 if 
any2 &  7#b7 automatically (f]s a       
callback to any su* call] ) an          
anticipat$ wait "t ( m ?an #aj m9utes4  
7b7 ,guidance reg>d+ call] wait times ,!
 ,secret>y %all issue su* guidance !    

,secret>y det]m9es necess>y to r$uce !  
av]age wait "t ( a call] to a cov]$ l9e 
to n m ?an #aj m9utes4  7c7 ,cov]$ l9e  
def9$ ,9 ?is section1 ! t]m cov]$ l9e   
means a cu/om] s]vice telephone l9e ( ! 
,dep>tm5t ( ,vet]ans ,affairs4 ,su* t]m 
does n include--  7#a7 ! toll-free      
hotl9e = vet]ans provid$ by ! ,secret>y 
"u section #agbj;,f7h7 ( title #ch1     
,unit$ ,/ates ,code2 or  7#b7 a phone   
l9e = ! em]g5cy dep>tm5t ( a heal? c>e  
facility ( ! ,dep>tm5t4  ,pass$ ! ,h\se 
( ,repres5tatives ,septemb] #be1        
#bjbd4;,cl]k4