,i #aah? ,,congress #a/ ,session ,h4 ,r4 #ehhg ,,9 ,,! ,,h\se ,,( ,,repres5tatives ,octob] #c1 #bjbc,mr4 ,khanna 7= himself1 ,mr4 ,timmons1 ,mr4 ,donalds1 & ,mr4 ,l\d]milk7 introduc$ ! foll[+ bill ,octob] #be1 #bjbc,ref]r$ to ! ,committee on ,ov]sight & ,acc\ntability ,a ,,bill ,to am5d *apt] #c ( title #e1 ,unit$ ,/ates ,code1 to improve ,gov]nm5t s]vice deliv]y1 & build relat$ capacity = ! ,f$]al ,gov]nm5t1 & = o!r purposes4 #a4 ,%ort title ,?is ,act may be cit$ z ! ,gov]nm5t ,s]vice ,deliv]y ,improvem5t ,act4 #b4 ,f$]al ,gov]nm5t s]vice deliv]y 7a7 ,am5dm5t ,*apt] #c ( title #e1 ,unit$ ,/ates ,code1 is am5d$ by add+ at ! end ! foll[+3 ,,iii ,f$]al ,gov]nm5t ,s]vice ,deliv]y #cba4 ,def9itions ,9 ?is sub*apt]3 7#a7 ,ag5cy ,! t]m ag5cy means ! ag5cies li/$ 9 section #ija7;b7 ( title #ca4 7#b7 ,director ,! t]m ,director means ! ,director ( ! ,(fice ( ,managem5t & ,budget4 7#c7 ,gov]nm5t s]vice deliv]y ,! t]m ,gov]nm5t s]vice deliv]y means any action by ! ,f$]al ,gov]nm5t relat$ to provid+ a b5efit or s]vice to an individual1 bus9ess1 or organization 7su* z a grantee or ,/ate1 local1 or ,tribal entity7 t int]acts ) an ag5cy or program 7includ+ an int]action ) a ,f$]al employee1 ag5cy contractor act+ on behalf ( a ,f$]al ag5cy1 or ?r\gh a ,f$]al in=mation sy/em or int]net bas$ int]face7 includ+ any po9t ( ! ,gov]nm5t s]vice deliv]y process 7su* z ! application = or receipt ( a ,gov]nm5t s]vice or b5efit1 ! reque/ or fil+ ( an ag5cy docum5t or record1 or ! use ( a ,f$]al facility or prop]ty74 7#d7 ,gov]nm5t s]vice deliv]y *annel ,! t]m ,gov]nm5t s]vice deliv]y *annel means a significant int]action ) ! ,f$]al ,gov]nm5t t is 9-p]son1 by mail1 ?r\gh a digital s]vice1 by telephone1 ?r\gh a contact c5t]1 ?r\gh outrea* & communication1 & ?r\gh collaboration ) a ?ird p>ty & o!r ways 9 :i* an individual or entity significantly int]acts ) ! ,f$]al ,gov]nm5t4 7#e7 ,high impact s]vice provid] ,! t]m high impact s]vice provid] means an ag5cy program id5tifi$ by ! ,director due to ! scale & impact ( ! public-fac+ s]vices ( ! ag5cy4 #cbb4 ,f$]al ,gov]nm5t s]vice deliv]y 7a7 ,f$]al ,gov]nm5t ,s]vice ,deliv]y ,lead ,! ,director %all designate or appo9t a s5ior (ficial z ! ,f$]al ,gov]nm5t ,s]vice ,deliv]y ,lead )9 ! ,(fice ( ,managem5t & ,budget ^: prim>y responsibility is to coord9ate gov]nm5twide ef=ts to improve ,gov]nm5t s]vice deliv]y & relat$ exp]i5ces4 ,! individual %all h ! foll[+ duties & au?orities3 7#a7 ,facilitate & coord9ate gov]nm5twide ef=ts to improve ,gov]nm5t s]vice deliv]y provid$ by ag5cies1 p>ticul>ly ) respect to high impact s]vice provid]s4 7#b7 ,c>ry out ! duties & p[]s prescrib$ by ! ,director4 7#c7 ,s]ve z ! lead (ficial responsible = ,gov]nm5t s]vice deliv]y by ! ,f$]al ,gov]nm5t4 7#d7 ,advise ! ,director conc]n+ ! cont9u\s improvem5t ( ,gov]nm5t s]vice deliv]y provid$ by ag5cies4 7#e7 ,develop & ov]see implem5tation ( gov]nm5twide ,gov]nm5t s]vice deliv]y /&>ds1 policies1 & guidel9es = s]vices & programs provid$ by ag5cies1 includ+ /&>ds1 policies1 & guidel9es to-- 7,a7 und]/& ne$s f ! p]spective ( an individual or entity int]act+ ) a ,gov]nm5t s]vice or program2 7,b7 solicit & consid] volunt>y fe$back2 7,c7 assess key aspects ( ! exp]i5ce ( individuals & entities ) ag5cies2 & 7,d7 consid] ! factors ( ease1 effici5cy1 transp>5cy1 accessibility1 fairness1 burd5 7z def9$ 9 section #cejb ( title #dd71 & duration1 includ+ wait & process+ times1 ) respect to ! int]action ( an individual or entity ) a ,gov]nm5t s]vice or program4 7#f7 ,evaluate ! quality ( ,gov]nm5t s]vice deliv]y provid$ by ag5cies us+ ! /&>ds1 policies1 & guidel9es develop$ 9 p>agraph 7#e7 to improve & enhance ,gov]nm5t s]vice deliv]y4 7#g7 ,e/abli% metrics1 to be collect$ & report$ ?r\gh exi/+ ,(fice ( ,managem5t & ,budget report+ me*anisms1 to evaluate ! quality ( ,gov]nm5t s]vice deliv]y provid$ by ag5cies1 includ+ metrics to assess ! quality ( ,gov]nm5t s]vice deliv]y provid$ by ag5cies & ! process ( high impact s]vice provid]s 9 improv+ s]vices4 7#h7 ,engage ) /akehold]s to id5tify be/ practices 9 s]vice design & ,gov]nm5t s]vice deliv]y t w\ld improve ,gov]nm5t s]vice deliv]y across ag5cies4 7#i7 ,enc\rage ! adoption ( comm]cial products & s]vices 9 accordance ) section #ccjg ( title #da4 7#aj7 ,ensure ag5cy s]vice deliv]y initiatives1 includ+ ^? relat$ to ! #ba/ ,c5tury ,integrat$ ,digital ,exp]i5ce ,act 7#ae ,u4,s4,c4 #ceja note2 ,public ,law #aae-ccf71 are prioritiz$ 9 congressional budget ju/ifications4 7#aa7 ,coord9ate ) ,(fice ( ,managem5t & ,budget /akehold]s1 includ+ ! ,adm9i/rator ( ! ,unit$ ,/ates ,digital ,s]vice & ! ,adm9i/rator ( ! ,(fice ( ,in=mation & ,regulatory ,affairs1 & o!r ag5cy /akehold]s1 includ+ ! ,adm9i/rator ( ,g5]al ,s]vices & ! ,director ( ! ,(fice ( ,p]sonnel ,managem5t1 on ,gov]nm5t s]vice deliv]y4 7#ab7 ,9 coord9ation ) /akehold]s1 ensure t websites ( ag5cies1 includ+ ^? designat$ z high impact s]vice provid]s1 are consi/5t ) ! objectives ( ?is sub*apt]1 ! #ba/ ,c5tury ,integrat$ ,digital ,exp]i5ce ,act1 & any o!r applicable law4 #cbc4 ,lead ag5cy (ficials = ,gov]nm5t s]vice deliv]y 7a7 ,responsibility = ,gov]nm5t s]vice deliv]y ,! head ( ea* ag5cy %all be responsible = ! ,gov]nm5t s]vice deliv]y ( ! ag5cy :i* %all1 at a m9imum1 include cont9u\sly improv+ & enhanc+ ,gov]nm5t s]vices to bett] a*ieve ! mission ( ! ag5cy & build & ma9ta9 tru/1 transp>5cy1 & acc\ntability4 7b7 ,lead ag5cy s]vice deliv]y (ficials ,n lat] ?an "o ye> aft] ! date ( ! enactm5t ( ?is sub*apt]1 ! head ( ea* ag5cy %all designate or appo9t a s5ior (ficial ( ! ag5cy 7:o may be ! deputy head ( ! ag5cy7 to implem5t ?is sub*apt] :o %all h ! foll[+ duties & au?orities3 7#a7 ,report directly to ! head or deputy head ( ! ag5cy4 7#b7 ,possess suffici5t op]ational au?ority to effectuate implem5tation ( ,gov]nm5t s]vice deliv]y improvem5ts )9 ! ag5cy1 p>ticul>ly high impact gov]nm5t s]vice provid]s4 7#c7 ,coord9ate & execute1 z appropriate1 "u ! direction ( ! head ( ! ag5cy1 ef=ts to improve & enhance ! ,gov]nm5t s]vice deliv]y provid$ by _! ag5cy4 7#d7 ,submit to ! ,f$]al ,gov]nm5t ,s]vice ,deliv]y ,lead an implem5tation plan = improv+ ag5cy ,gov]nm5t s]vice deliv]y4 7#e7 ,coord9ate ! developm5t & use ( qualitative & quantitative metrics on ,gov]nm5t s]vice deliv]y4 7#f7 ,facilitate collaboration among & betwe5 (fices1 compon5ts1 & )9 ! ag5cy to improve & enhance ,gov]nm5t s]vice deliv]y4 7#g7 ,assi/ ) ! implem5tation by ! ag5cy ( ! #ba/ ,c5tury ,integrat$ ,digital ,exp]i5ce ,act 7#ae ,u4,s4,c4 #ceja note2 ,public ,law #aae-ccf7 & provide improv$ digital s]vices & s]vice deliv]y4 7#h7 ,assi/ 9 ! incorporation ( ! ,gov]nm5t s]vice deliv]y requirem5ts by ! ag5cy e/abli%$ "u ?is sub*apt] 9 ag5cy plans & le>n+ ag5das4 4 7b7 ,cl]ical ,am5dm5t ,! table ( sections = *apt] #c ( title #e1 ,unit$ ,/ates ,code1 is am5d$ by add+ at ! end ! foll[+3 ,sub*apt] ,,iii--,f$]al ,gov]nm5t ,s]vice ,deliv]y#cba4 ,def9itions4#cbb4 ,f$]al ,gov]nm5t s]vice deliv]y4#cbc4 ,lead ag5cy (ficials = gov]nm5t s]vice deliv]y4 4 7c7 ,,gao report ,n lat] ?an #b ye>s aft] ! date ( ! enactm5t ( ?is ,act1 ! ,comptroll] ,g5]al ( ! ,unit$ ,/ates %all submit to ! relevant congressional committees a report t includes ! foll[+3 7#a7 ,an assessm5t ( ! implem5tation & effectiv5ess ( sub*apt] ,,iii ( *apt] #c ( title #e1 ,unit$ ,/ates ,code1 z add$ by subsection 7a74 7#b7 ,specific recomm5dations to fur!r ! implem5tation & effectiv5ess ( su* sub*apt]4 7d7 ,no new funds au?oriz$ ,no new funds are au?oriz$ to be appropriat$ by ?is ,act or any am5dm5t made by ?is ,act & ! head ( ea* ag5cy %all comply ) ?is ,act & any am5dm5t made by ?is ,act us+ exi/+ funds4 7e7 ,ag5cy def9$ ,9 ?is section1 ! t]m ag5cy means ea* ag5cy li/$ 9 section #ija7;b7 ( title #ca1 ,unit$ ,/ates ,code4