,,ii #aag? ,,congress #b;d ,session ,s4 #ecaa ,,9 ,,! ,,s5ate ,,( ,,! ,,unit$ ,,/ates ,decemb] #bj1 #bjbb,mr4 ,portman 7= himself & ,mr4 ,c>d97 introduc$ ! foll[+ bill2 :i* 0 read twice & ref]r$ to ! ,committee on ,=eign ,relations ,a ,,bill ,to re=m ! res\rces available to ! ,int]nal ,rev5ue ,s]vice1 & = o!r purposes4 #a4 ,%ort title ,?is ,act may be cit$ z ! ,,irs ,cu/om] ,s]vice & ,trans=mation ,act ( #bjbb4 #b4 ,purpose ,! purpose ( ?is ,act is to address process+ backlogs ) respect to income tax returns & improve taxpay] s]vices1 includ+ by-- 7#a7 e/abli%+ cu/om] s]vice & te*nology mod]nization objectives1 all[+ = hir+ flexibility1 & provid+ taxpay] support2 7#b7 mod]niz+ in=mation te*nology to effectively upgrade & integrate ,int]nal ,rev5ue ,s]vice sy/ems1 provide additional electronic =ms & fil+1 & enhance digital taxpay] s]vices2 & 7#c7 conduct+ rese>* on h[ ! ,int]nal ,rev5ue ,s]vice c support taxpay]s1 increase compliance1 & increase ! effici5cy ( ,int]nal ,rev5ue ,s]vice activities ?r\gh ! use ( improv$ me?ods & te*nology4 #c4 ,improv+ cu/om] s]vice & te*nology at ! ,int]nal ,rev5ue ,s]vice 7a7 ,multi-,ye> op]ational plan 7#a7 ,initial plan ,n lat] ?an #f mon?s aft] ! date ( ! enactm5t ( ?is ,act1 ! ,commission] ( ,int]nal ,rev5ue %all submit to ,congress a plan detail+ h[ ! ,commission] int5ds to meet cu/om] s]vice & te*nology mod]nization objectives1 mod]nize in=mation te*nology1 & implem5t improv$ me?ods & te*nology to support taxpay]s & increase ! effici5cy ( ,int]nal ,rev5ue ,s]vice tax return & correspond5ce process+1 includ+ a specific timel9e & detail$ description ( :i* elem5ts ( ! ,taxpay] ,fir/ ,act ,report 7z submitt$ to ,congress on ,janu>y #a1 #bjba7 w\ld be implem5t$ & ! am\nt & s\rce ( any fund+ requir$4 7#b7 ,semiannual updates ,n lat] ?an ! date t is #ah mon?s aft] ! date ( ! enactm5t ( ?is ,act1 & semiannually = ! next #aj ye>s !reaft]1 ! ,commission] ( ,int]nal ,rev5ue %all submit to ,congress a report on ! plan e/abli%$ "u p>agraph 7#a71 includ+-- 7,a7 any updates to ! plan2 7,b7 progress made 9 implem5t+ ! plan2 & 7,c7 any *anges 9 circum/ances or *all5ges 9 implem5t+ ! plan4 7#c7 ,reports by ,gov]nm5t ,acc\ntability ,(fice ,= ea* cal5d> ye> aft] #bjbb & be=e #bjcb1 ! ,comptroll] ,g5]al %all report to ! ,committees on ,f9ance1 ,appropriations1 & ,gov]nm5tal ,affairs ( ! ,s5ate1 & to ! ,committees on ,ways & ,means1 ,appropriations1 & ,gov]nm5t ,re=m & ,ov]sight ( ! ,h\se ( ,repres5tatives1 ) respect to-- 7,a7 /rategic & bus9ess plans = ! ,int]nal ,rev5ue ,s]vice2 7,b7 progress ( ! ,int]nal ,rev5ue ,s]vice 9 meet+ its objectives2 7,c7 ! budget = ! ,int]nal ,rev5ue ,s]vice & :e!r x supports its objectives2 7,d7 progress ( ! ,int]nal ,rev5ue ,s]vice 9 improv+ taxpay] s]vice & compliance2 7,e7 progress ( ! ,int]nal ,rev5ue ,s]vice on te*nology mod]nization2 7,f7 ! /atus & progress ( process+ backlogs = taxpay] returns & correspond5ce2 & 7,g7 ! /atus & progress ( plan describ$ 9 p>agraph 7#a74 7b7 ,cu/om] s]vice & electronic fil+ requirem5ts 7#a7 ,cu/om] s]vice 7,a7 ,9 g5]al ,n lat] ?an ,janu>y #a1 #bjbe1 ! ,int]nal ,rev5ue ,s]vice %all1 to ! ext5t possible-- 7i7 ) respect to level-(-s]vice measures 7includ+ all communication *annels1 su* z phones & secure messag+7 = wait-&-response times 7z det]m9$ bas$ on data = ! mo/ rec5tly complet$ #c-ye> p]iod71 atta9 n less ?an #ij p]c5t level-(-s]vice2 7ii7 employ callback s]vice on n less ?an #ie p]c5t ( telephone calls made by taxpay]s :i* are n answ]$ )9 #c m9utes2 7iii7 process all taxpay] correspond5ce n lat] ?an #de days foll[+ ! date ( receipt2 & 7iv7 develop & deploy te*nology = secure communication ) taxpay]s ?r\gh e-mail1 secure messag+1 text messages1 video teleconf]5c+1 or o!r simil> te*nologies4 7,b7 ,adju/m5t 7i7 ,9 g5]al ,! requirem5ts describ$ 9 clauses 7i7 & 7ii7 ( subp>agraph 7,a7 may be adju/$1 z appropriate1 = ab]rations affect+ call volume1 regulatory & proc$ural accuracy1 pr(essionalism1 timel9ess1 & cu/om] s]vice satisfaction4 7ii7 ,report ,9 ! case ( any adju/m5t describ$ 9 clause 7i71 ! ,commission] ( ,int]nal ,rev5ue %all submit a report to ! ,committee on ,f9ance ( ! ,s5ate & ! ,committee on ,ways & ,means ( ! ,h\se ( ,repres5tatives ) respect to-- 7,i7 ! reason t ! requirem5t describ$ 9 clause 7i7 or 7ii7 ( subp>agraph 7,a7 0 adju/$2 & 7,,ii7 ! relevant ab]ration requir+ su* adju/m5t4 7#b7 ,electronic =ms & fil+ 7,a7 ,=ms ,n lat] ?an ,janu>y #a1 #bjbf1 any =ms us$ by ! ,int]nal ,rev5ue ,s]vice :i* are made available to ! public %all-- 7i7 be> a code t1 :5 scann$1 conv]ts su* =m to electronic =mat 7or :i* is functionally simil> or applies m up-to-date te*nology72 7ii7 all[ = optical "* recognition s(tw>e 7or functionally simil> te*nology7 to transcribe all pap] returns :i* d n conta9 ! te*nology describ$ 9 clause 7i72 & 7iii7 be p]mitt$ to be fil$ electronically )9 #ij days ( release1 includ+-- 7,i7 automat$ translation ( su* =ms into o!r languages2 & 7,,ii7 e/abli%m5t ( secure digital signature te*nology4 7,b7 ,digitization ( =ms ,n lat] ?an ,janu>y #a1 #bjbf1 ,int]nal ,rev5ue ,s]vice ,=ms #ida1 #ajdj1 #ajdj,x1 #ajfe1 #aabj1 & any o!r su* =m :i* is id5tifi$ by ! ,secret>y ( ! ,treasury or ! ,secret>y's delegate 7includ+ any successor =m71 %all conta9 ! mo/ up-to-date te*nology :i* all[s = ! conv]sion ( pap]-fil$ returns to an electronic =mat4 #d4 ,c\nsel 9 ! ,(fice ( ! ,taxpay] ,advocate 7a7 ,9 g5]al ,section #ghjc7;c77#b77;,d77i7 ( ! ,int]nal ,rev5ue ,code ( #aihf is am5d$-- 7#a7 9 subclause 7,i71 by /rik+ & at ! end1 7#b7 9 subclause 7,,ii71 by /rik+ ! p]iod at ! end & ins]t+ 2 &1 & 7#c7 by add+ at ! end ! foll[+3 7,,iii7 appo9t c\nsel 9 ! ,(fice ( ! ,taxpay] ,advocate to report directly to ! ,national ,taxpay] ,advocate4 4 7b7 ,purpose ,! purpose ( ?is section is to con=m to ! int5t ( ! ,int]nal ,rev5ue ,s]vice ,re/ructur+ & ,re=m ,act ( #aiih 7,public ,law #aje-bjf71 z set =? 9 ! jo9t explanatory /atem5t ( ! committee ( conf]5ce accompany+ ,conf]5ce ,report #aje-eii1 t ! ,national ,taxpay] ,advocate be able to hire & consult c\nsel z appropriate4