,i  #aag? ,,congress  #b;d ,session  ,h4
 ,r4 #ibcc  ,,9 ,,! ,,h\se ,,(          
,,repres5tatives  ,octob] #be1 #bjbb,ms4
 ,port] 7= h]self1 ,ms4 ,jayapal1 ,ms4  
,norton1 ,mr4 ,phillips1 ,mr4 ,case1    
,ms4 ,titus1 & ,mr4 ,connolly7 introduc$
 ! foll[+ bill2 :i* 0 ref]r$ to !       
,committee on ,ov]sight & ,re=m1 & 9    
addition to ! ,committees on ,=eign     
,affairs1 ,ways & ,means1 ,natural      
,res\rces1 ,agriculture1 ,en]gy &       
,comm]ce1 ,education & ,labor1 ,vet]ans'
 ,affairs1 ,homel& ,security1 ,small    
,bus9ess1 & ,arm$ ,s]vices1 = a p]iod to
 be subsequ5tly det]m9$ by ! ,speak]1 9 
ea* case = consid]ation ( su* provisions
 z fall )9 ! jurisdiction ( ! committee 
conc]n$  ,a ,,bill  ,to improve ! s]vice
 deliv]y ( ag5cies & public p]ception ( 
ag5cy int]actions1 & = o!r purposes4    
#a4 ,%ort title ,?is ,act may be cit$ z 
! ,tru/ 9 ,gov]nm5t ,act ( #bjbb4  #b4  
,improvem5t ( s]vice deliv]y ( ag5cies &
 public p]ception ( ag5cy int]actions   
7a7 ,s5se ( ,congress ,x is ! s5se (    

,congress t-- 7#a7 ! ag5cies subject to 
! requirem5ts ( ?is ,act %\ld-- 7,a7    
improve _! und]/&+ ( cu/om]s2  7,b7     
r$uce adm9i/rative hurdles & pap]work   
burd5s to m9imize ! "t x takes to       
process b5efits1 enhance transp>5cy1 &  
create great] effici5cies across        
,gov]nm5t2  7,c7 improve public         
p]ception ( ag5cy int]actions by        
sy/ematically id5tify+ & resolv+ ! root 
causes ( any *all5ge exp]i5c$ by !      
public ) respect to su* int]actions1    
reg>dless ( :e!r ! s\rce ( any su*      
*all5ge is /atutory1 regulatory1        
budget>y1 te*nological1 or process-bas$2
 &  7,d7 to eng5d] public tru/1 ensure t
 ! ef=ts ( ! ag5cy appropriately ma9ta9 
or enhance protections af=d$ "u law & ! 
policies ( ! ag5cy1 includ+ protections 
relat$ to civil rights1 civil lib]ties1 
privacy1 confid5tiality1 & in=mation    
security2 &  7#b7 ! ,f$]al ,gov]nm5t    
%\ld-- 7,a7 make improv+ s]vice         
deliv]ies & public p]ception ( ag5cy    
int]actions fundam5tal priorities2 &    

7,b7 measure p]=mance empirically & by  
on-!-gr\nd results = ! p ( ! ,unit$     
,/ates1 especially = exp]i5ces ( ! p ( !
 ,unit$ ,/ates ) s]vices deliv]$ by     
ag5cies4  7b7 ,re=ms ,to improve ag5cy  
s]vice deliv]y & cu/om] exp]i5ce  7#a7  
,re=ms ,9 ord] to improve ! ov]all      
economy1 effici5cy1 & managem5t (       
gov]nm5t op]ations & activities1 r$uce !
 pap]work ( ag5cies1 & provide          
high-quality s]vices to ! public-- 7,a7 
! ,secret>y ( ,/ate %all r$esign !      
passport r5ewal process to all[ = a     
fully onl9e r5ewal application t does n 
require any physical docum5ts to be     
mail$2  7,b7 ! ,secret>y ( ! ,treasury  
%all design & deliv] new onl9e tools &  
s]vices ( ! ,int]nal ,rev5ue ,s]vice    
to-- 7i7 exp& electronic fil+ options = 
taxpay]s2  7ii7 provide ! option =      
taxpay]s to receive cu/om] support via  
secure email2 &  7iii7 provide ! option 
= taxpay]s to s*$ule cu/om] support     
telephone call-backs2  7,c7 ! ,secret>y 
( ! ,int]ior %all design & deliv] a     

c5traliz$1 mod]niz$ electronic p]mitt+  
sy/em to accept & process applications =
 p]mits2  7,d7 ! ,secret>y (            
,agriculture %all design & deliv] new   
onl9e tools & s]vices-- 7i7 = onl9e     
pur*as+ "u ! special supplem5tal        
nutrition program = wom51 infants1 &    
*ildr5 "u section #ag ( ! ,*ild         
,nutrition ,act ( #aiff 7#db ,u4,s4,c4  
#aghf72  7ii7 to simplify enrollm5t &   
rec]tification = nutrition assi/ance    
programs su* z ! supplem5tal nutrition  
assi/ance program 7commonly kn[n z      
,,snap7 & ! program describ$ 9 clause   
7i71 includ+ exp&+ ! use ( direct       
c]tification2 &  7iii7 = a simplifi$    
process = apply+ = direct loans "u      
subtitle ,a or ,b ( ! ,consolidat$ ,f>m 
& ,rural ,developm5t ,act2  7,e7 !      
,secret>y ( ,labor %all-- 7i7 update    
exi/+ rules & policies1 consi/5t )      
applicable law & to ! ext5t practicable1
 to all[ individuals entitl$ to m$ical  
treatm5t "u any ,f$]al work]s'          
comp5sation program to conduct _! r\t9e 

m$ical treatm5t appo9tm5ts us+ teleheal?
 plat=ms2 &  7ii7 update rules1         
policies1 & proc$ures to elim9ate1      
consi/5t ) applicable law & to ! ext5t  
practicable1 requirem5ts = work]s'      
comp5sation claimants to submit physical
 docum5ts1 b to reta9 ! option =        
physical submission = claimants :o _c   
o!rwise submit !m2  7,f7 ! ,secret>y (  
,heal? & ,human ,s]vices %all-- 7i7     
cont9ue to design & deliv] new1         
p]sonaliz$ onl9e tools & exp&$ cu/om]   
support options = individuals entitl$ to
 b5efits "u "p ,a ( title ,,xviii ( !   
,social ,security ,act or enroll$ "u "p 
,b ( su* title2  7ii7 /r5g!n requirem5ts
 = mat]nal heal? quality measurem5t1    
includ+-- 7,i7 measur+ p]9atal quality &
 pati5t c>e exp]i5ces2 &  7,,ii7        
evaluat+ ! measurem5ts by race &        
e?nicity to bett] id5tify inequities 9  
mat]nal heal? c>e deliv]y & outcomes2   
7iii7 to ! maximum ext5t p]mitt$ by law1
 support coord9ation betwe5 ! ,m$ic>e   
program "u title ,,xviii ( ! ,social    

,security ,act 7#db ,u4,s4,c4 #acie et  
seq471 ! ,m$icaid program "u title ,,xix
 ( su* ,act 7#db ,u4,s4,c4 #acif et     
seq471 ! ,*ildr5's ,heal? ,insurance    
,program "u title ,,xxi ( su* ,act 7#db 
,u4,s4,c4 #acig;aa et seq472  7iv7 to ! 
maximum ext5t p]mitt$ by law1 propose   
ways to /reaml9e ,/ate b5efit program   
enrollm5t & r5ewal processes 9 ord] to  
r$uce adm9i/rative burd5 on cu/om]s &   
remove b>ri]s to enrollm5t & r5ewal1    
includ+ by elim9at+ face-to-face        
int]view requirem5ts & requir+          
prepopulat$ electronic r5ewal =ms1 to   
ensure eligible individuals are         
automatically enroll$ 9 & reta9 access  
to su* b5efit programs2  7v7 develop    
guidance = cov]$ entities & bus9ess     
associates ( su* entities z su* t]ms are
 def9$ 9 section #afj4ajc ( title #de1  
,code ( ,f$]al ,regulations1 on provid+ 
teleheal? 9 compliance ) ,,hipaa privacy
 regulation 7z def9$ 9 section          
#aahj7;b77#c7 ( ! ,social ,security     
,act7 to improve pati5t exp]i5ce &      

conv5i5ce foll[+ ! end ( ! ,,covid-#ai  
public heal? em]g5cy2 &  7vi7 te/ me?ods
 to automate pati5t access to electronic
 pr5atal1 bir?1 & po/p>tum heal? records
 7includ+ laboratory results1 g5etic    
te/s1 ultras\nd images1 & cl9ical notes7
 to improve pati5t exp]i5ces 9 mat]nity 
c>e & heal? outcomes2  7,g7 ! ,secret>y 
( ,education %all-- 7i7 submit to       
,congress a plan = provid+ eligible     
recipi5ts ( ,f$]al f9ancial aid "u title
 ,,iv ( ! ,high] ,education ,act ( #aife
 7#bj ,u4,s4,c4 #ajgj et seq471 ) !     
option to receive in=mation ab\t        
relevant recomm5dations = b5efits &     
s]vices provid$ by ! ,f$]al ,gov]nm5t t 
su* recipi5ts may qualify = 7includ+    
heal?c>e subsidies1 broadb& support1 &  
food assi/ance7 to connect su* recipi5ts
 ) support to l[] additional economic   
b>ri]s to po/second>y education         
completion2 &  7ii7 design & make       
available to ! public a c5traliz$ loan  
repaym5t portal ?r\gh ! website ( !     
,dep>tm5t ( ,education t enables a      

borr[] ( any loan made "u "p ,d ( title 
,,iv ( ! ,high] ,education ,act ( #aife 
7#bj ,u4,s4,c4 #ajhg;a et seq471        
reg>dless ( loan s]vic]1 to make paym5ts
 on su* loan2  7,h7 ! ,secret>y (       
,vet]ans ,affairs %all provide digital  
s]vices ?r\gh a s+le1 integrat$1 &      
equitable digital plat=m on ,,va4gov &  
an appropriate mobile application ( !   
,dep>tm5t ( ,vet]ans ,affairs2  7,i7 !  
,secret>y ( ,homel& ,security %all      
design & deliv]-- 7i7 innovative        
te*nologies at airport security         
*eckpo9ts to r$uce pass5g] wait times2  
7ii7 new opportunities = cu/om]s to     
connect ) ! ,transportation ,security   
,adm9i/ration1 includ+ z appropriate1   
?r\gh-- 7,i7 onl9e *at2  7,,ii7 improv$ 
communications dur+ additional scre5+s2 
&  7,,iii7 additional me*anisms to      
provide cu/om] fe$back2 &  7iii7 a      
/reaml9$1 onl9e disa/] assi/ance        
application2  7,j7 ! ,adm9i/rator ( !   
,small ,bus9ess ,adm9i/ration %all      
develop & implem5t a /reaml9$1 onl9e    

disa/] assi/ance application2  7,k7 !   
,commission] ( ,social ,security %all-- 
7i7 develop a mobile-accessible1 onl9e  
process s t any individual apply+ = or  
receiv+ s]vices f ! ,social ,security   
,adm9i/ration c upload =ms1             
docum5tation1 evid5ce1 or correspond5ce 
associat$ ) _! transaction )\t ! ne$ =  
s]vice-specific tools or travel+ to a   
field (fice2  7ii7 consi/5t ) applicable
 law & to ! ext5t practicable1 ma9ta9 a 
public policy ( te*nology neutrality )  
respect to acceptable =ms ( electronic  
signatures2  7iii7 consi/5t ) applicable
 law & to ! ext5t practicable1 revise   
any necess>y regulations1 =ms1          
in/ructions1 or o!r s\rces ( guidance   
7to include ! ,program ,op]ations       
,manual ,sy/em ( ! ,social ,security    
,adm9i/ration7 to remove requirem5ts t  
memb]s ( ! public provide physical      
signatures2 &  7iv7 to ! maximum ext5t  
p]mitt$ by law1 support applicants &    
b5efici>ies to id5tify o!r b5efits = :i*
 !y may be eligible & integrate ,social 

,security ,adm9i/ration data & processes
 ) ^? ( o!r ,f$]al & ,/ate entities     
:5ev] possible2  7,l7 ! ,secret>y (     
,vet]ans ,affairs & ! ,adm9i/rator (    
,g5]al ,s]vices %all collaborate to     
provide seamless integration ( ,log94gov
 acc\nts to all[ cu/om]s to access any  
websites & applications ( ! ,dep>tm5t1 &
 o!r cu/om]-fac+ digital products & to  
elim9ate outdat$ & duplicate cu/om]     
sign-9 options2  7,m7 ! ,secret>y ( !   
,treasury1 ! ,secret>y ( ,def5se1 !     
,secret>y ( ,education1 & ! ,director ( 
! ,(fice ( ,p]sonnel ,managem5t %all    
collaborate to enable a m /reaml9$      
,public ,s]vice ,loan ,=giv5ess process 
= eligible borr[]s1 includ+ ^? :o s]ve 9
 ! ,unit$ ,/ates ,arm$ ,=ces or z civil 
s]vants1 or :o "w = eligible nonpr(it   
organizations2  7,n7 ! ,director (      
,,omb1 act+ ?r\gh ! ,adm9i/rator ( !    
,unit$ ,/ates ,digital ,s]vice1 %all    
collaborate ) ag5cies 9 ! executive     
bran* & ,tribal gov]nm5ts to conduct    
rese>* & docum5t *all5ges relat$ to     

access+ grant programs to :i* ! ,tribal 
gov]nm5ts are entitl$1 & %all propose   
ways to /reaml9e processes & r$uce      
adm9i/rative burd5s = ,tribal gov]nm5t  
cu/om]s2 &  7,o7 ! ,director ( ,,omb1   
act+ ?r\gh ! ,adm9i/rator ( ! ,unit$    
,/ates ,digital ,s]vice1 ! ,adm9i/rator 
( ,g5]al ,s]vices1 & ! ,po/ma/] ,g5]al1 
%all develop ways to update mail+       
address records across ,gov]nm5t s t    
memb]s ( ! public may *ange _!          
respective mail+ addresses = purposes ( 
all ,gov]nm5t s]vices only once1 ?r\gh !
 ,unit$ ,/ates ,po/al ,s]vice4  7#b7    
,ongo+ acc\ntability = improv+ ,f$]al   
s]vice deliv]y & improv+ tru/ 9 gov]nm5t
 ,n lat] ?an #ahj days aft] ! date ( !  
enactm5t ( ?is ,act1 & e #ij days       
!reaft]-- 7,a7 ! head ( ea* ag5cy       
subject to a requirem5t "u subsection   
7a7 %all c]tify 9 writ+ to ! ,director (
 ,,omb t ! requirem5t has be5 satisfi$2 
&  7,b7 ! ,director ( ,,omb %all-- 7i7 9
 coord9ation ) ea* head ( an ag5cy      
id5tifi$ "u p>agraph 7#a71 submit 9     

writ+ to ,congress1 reports on ! /atus (
 ! progress ( ag5cies 9 satisfy+ !      
requirem5ts requir$ by subsection 7a71  
until su* "t z ^? requirem5ts h be5     
satisfi$2 &  7ii7 ) respect to ea* ag5cy
 subject to a requirem5t "u subsection  
7a71 c]tify 9 writ+ to ,congress t !    
head ( ea* ag5cy has satisfi$ !         
requirem5t4  7c7 ,,omb guidance  7#a7   
,ag5cy cu/om] exp]i5ce initiatives ,n   
lat] ?an #bgj days aft] ! date ( !      
enactm5t ( ?is ,act1 ! ,director ( ,,omb
 %all designate a team ( individuals )9 
! ,(fice ( ,managem5t & ,budget to lead 
& support ag5cies initiatives to improve
 public p]ception ( ag5cy int]actions1  
includ+ by facilitat+ ! decision-mak+   
processes ( su* ag5cies t are ne$$ to-- 
7,a7 a*ieve ! purposes ( ?is ,act2  7,b7
 coord9ate ! activities ( high impact   
s]vice provid]s z describ$ 9 ?is ,act2 &
  7,c7 develop /rategies = ! integration
 ( s]vices & developm5t ( products      
involv+ multiple ag5cies z describ$ 9   
?is ,act4  7#b7 ,guidance ( ,,omb ,n    

lat] ?an #a ye> aft] ! enactm5t ( ?is   
,act1 ! ,director ( ,,omb %all update   
guidance issu$ by ! ,director & support+
 processes 7su* z in=mation collection  
reviews or data %>+ approvals7 z        
necess>y & applicable1 to implem5t !    
provisions ( ?is ,act4  7d7 ,def9itions 
,9 ?is ,act3 7#a7 ,cu/om] ,! t]m cu/om] 
means any p]son or gov]nm5tal entity t  
int]acts ) an ag5cy ( ! executive bran*1
 ei!r directly or ?r\gh a f$]ally fund$ 
program adm9i/]$ by a contractor1       
nonpr(it1 ,/ate or local gov]nm5t1 or   
o!r entity ( ! ,f$]al                   
,gov]nm5t_/executive bran*4  7#b7       
,public p]ception ( ag5cy int]actions ,!
 t]m public p]ception ( ag5cy           
int]actions means ! p]ception ( ! public
 reg>d+ int]actions ) ! ag5cy1 includ+  
int]actions ) ! ag5cy ?r\gh a           
contractor1 non-pr(it1 or o!r ,f$]al    
entity1 & ! ov]all satisfaction ( !     
public reg>d+ su* int]actions4  7#c7    
,director ( ,,omb ,! t]m ,director (    
,,omb means ! ,director ( ! ,(fice (    

,managem5t & ,budget4  7#d7 ,s]vice     
deliv]y ,! t]m s]vice deliv]y means1 )  
respect to all po9ts ( ! ag5cy-to-cu/om]
 deliv]y process1 an action ( ! ag5cy   
relat$ to provid+ a b5efit or s]vice to 
a cu/om] ( su* entity1 includ+ provid+ a
 b5efit or s]vice to a cu/om] t is      
relat$ to an application = a b5efit or  
loan1 heal? c>e or small bus9ess        
c\nsel+1 reque/s = docum5ts1 su* z a    
passport or ,social ,security c>d1 fil+ 
taxes or decl>+ a good1 us+ res\rces su*
 z a p>k or hi/orical site1 or seek+    
in=mation su* z notices ab\t public     
heal? or consum] protection4