,i  #aag? ,,congress  #b;d ,session  ,h4
 ,r4 #gddj  ,,9 ,,! ,,h\se ,,(          
,,repres5tatives  ,april #g1 #bjbb,mrs4 
,bice ( ,oklahoma 7= h]self1 ,mr4 ,rog]s
 ( ,alabama1 ,mr4 ,meij]1 & ,mrs4       
,*]filus-,mc,cormick7 introduc$ ! foll[+
 bill2 :i* 0 ref]r$ to ! ,committee on  
,ways & ,means  ,a ,,bill  ,to require !
 ,secret>y ( ! ,treasury to e/abli% a   
plan to improve cu/om] s]vice & e/abli% 
new modes ( communication ) ! public1 & 
= o!r purposes4  #a4 ,%ort title ,?is   
,act may be cit$ z ! ,,irs ,cu/om]      
,s]vice & ,mod]nization ,act ( #bjbb4   
#b4 ,f9d+s2 s5se ( ,congress  7a7 ,f9d+s
 ,congress f9ds ! foll[+3 7#a7 ,!       
,int]nal ,rev5ue ,s]vice is fac+        
unprec$5t$ *all5ges foll[+ ! outbreak ( 
! ,,covid-#ai & ! ,f$]al response :i*   
includ$ significant *anges to ! ,int]nal
 ,rev5ue ,code4  7#b7 ,s9ce t "t1 !     
,int]nal ,rev5ue ,s]vice has be5 "u     
trem5d\s /ra9 ) rapidly gr[+ workloads &
 significant /aff+ *all5ges4  7#c7 ,at !
 beg9n+ ( ! #bjba tax season1 ! ,int]nal

 ,rev5ue ,s]vice /ill _h approximately  
#aa4g million backlogg$ returns f tax   
ye> #bjbj1 & x took ! ,,irs until ,june 
( #bjba to get ?r\gh its #bjai backlog4 
7#d7 ,z ( ,decemb] #bjba1 ! ,int]nal    
,rev5ue ,s]vice /ill _h a backlog (     
approximately #f million unprocess$     
individual tax returns4  7#e7 ,process+ 
delays at ! ,int]nal ,rev5ue ,s]vice h a
 disproportionately negative impact on  
l[-income ,am]icans4  7#f7 ,9 fiscal ye>
 #bjba1 ! ,int]nal ,rev5ue ,s]vice      
receiv$ approximately #bhb million phone
 calls1 ( :i* only #aa p]c5t or ab\t #cb
 million 7 actually answ]$ by cu/om]    
s]vice repres5tatives4  7b7 ,s5se (     
,congress ,x is ! s5se ( ,congress t !  
,am]ican p des]ve an ,int]nal ,rev5ue   
,s]vice t is responsive1 effici5t1 &    
precise 9 its actions1 & ! ,int]nal     
,rev5ue ,s]vice mu/ develop a corrective
 action plan to address key defici5cies4
  #c4 ,corrective action plan requir$ to
 address key defici5cies  7a7 ,9 g5]al  
,n lat] ?an #fj days aft] ! date ( !    

enactm5t ( ?is ,act1 ! ,secret>y ( !    
,treasury %all develop a writt5         
corrective active plan to a*ieve av]age 
return ( tax process+ times t d n exce$ 
! av]age ( su* process+ times = returns 
( tax relat+ to ! #e-ye> p]iod end+ on  
,decemb] #ca1 #bjai4 ,su* corrective    
active plan %all include ! foll[+3 7#a7 
,qu>t]ly goals & b5*m>ks to a*ieve su*  
process+ times n lat] ?an ! beg9n+ ( !  
process+ p]iod = returns ( tax relat+ to
 taxable ye>s end+ on or aft] ,decemb]  
#ca1 #bjbc4  7#b7 ,a li/ ( te*nological 
upgrades t w\ld improve process+ times (
 returns ( tax4  7#c7 ,a li/ ( human    
res\rce policy *anges t w\ld improve    
process+ ( returns ( tax1 includ+-- 7,a7
 a li/ ( ways to increase productivity (
 /aff work+ remotely z ! result (       
,,covid-#ai1 &  7,b7 a /rategy to       
improve recruitm5t & ret5tion4  7#d7 ,an
 e/imate ( ! co/ ( ma9ta9+ & op]at+     
exi/+ taxpay] in=mation process+        
te*nology4  7#e7 ,an e/imate ( ! total  
annual co/ ( protect+ ! comput] sy/ems (

 ! ,int]nal ,rev5ue ,s]vice f cyb]      
intrusion4  7#f7 ,an analysis on h[ mu* 
! ,int]nal ,rev5ue ,s]vice has paid 9   
int]e/ to taxpay]s z a result ( backlogs
 9 process+ returns ( tax t 7 submitt$  
aft] ,m>* #ac1 #bjbj4  7#g7 ,a plan to  
address backlogs 9 ! ,error ,resolution 
,sy/em to r$uce ! ne$ = manual process+1
 includ+-- 7,a7 rapid id5tification (   
ma? errors & imm$iate notification to ! 
taxpay]1  7,b7 improvem5ts to process+  
times = taxpay] correspond5ce1 &  7,c7  
an analysis ( options to improve taxpay]
 correspond5ce to include exp&+ taxpay] 
aw>5ess & use ( onl9e acc\nts to s5d &  
receive secure correspond5ce4  7#h7 ,an 
analysis ( new ,cu/om] ,relation%ip     
,managem5t s(tw>e options to improve    
taxpay] inquiry track+4  7#i7 ,an       
analysis ( options to improve taxpay]   
access to 9-p]son meet+s ) ! ,taxpay]   
,advocate ,s]vice & ! ,int]nal ,rev5ue  
,s]vice1 p>ticul>ly 9 areas )           
significant backlogs ( reque/s = su*    
meet+s4  7#aj7 ,a /rategy to prev5t     

inaccurate correspond5ce to taxpay]s &  
tax practition]s4  7b7 ,publication &   
submission to ,congress ,! ,secret>y ( !
 ,treasury %all publi% ! corrective     
active plan requir$ "u subsection 7a7 on
 ! website ( ! ,int]nal ,rev5ue ,s]vice 
& %all submit su* corrective active plan
 to ! ,committees on ,ways & ,means1    
,appropriations1 & ,ov]sight & ,re=m ( !
 ,h\se ( ,repres5tatives & to !         
,committees on ,f9ance & ,appropriations
 ( ! ,s5ate4  #d4 ,int]nal ,rev5ue      
,s]vice mod]nization ( communications ,n
 lat] ?an #ahj days aft] ! date ( !     
enactm5t ( ?is ,act1 ! ,secret>y ( !    
,treasury %all improve communication ) !
 public by-- 7#a7 exp&+ ! capacity ( !  
practition] priority s]vice to respond  
to c]tifi$ public acc\ntants act+ on    
behalf ( a cli5t1  7#b7 e/abli%+ a *at  
function on ! website ( ! ,int]nal      
,rev5ue ,s]vice on :i* a taxpay] c get a
 quick answ] to a basic "q t does n     
require ! ex*ange ( p]sonally           
id5tifiable in=mation1 &  7#c7 e/abli%+ 

an onl9e s*$ul+ tool to all[ taxpay]s to
 s*$ule virtual meet+s1 phone calls1 &  
9-p]son meet+s4