,i  #aafth ,,congress  #b;d ,session    
,h4 ,r4 #fcec  ,,in ,,the ,,house ,,of  
,,representatives  ,march #bc1 #bjbj,mr4
 ,khanna 7for himself1 ,mr4 ,cisneros1  
,mr4 ,cook1 and ,mr4 ,hurd of ,texas7   
introduced the following bill2 which was
 referred to the ,committee on          
,veterans' ,affairs  ,a ,,bill  ,to     
direct the ,secretary of ,veterans      
,affairs to provide for the availability
 of prompts and services of certain     
,department of ,veterans ,affairs       
toll-free telephone numbers and business
 lines in ,spanish1 and for other       
purposes4  #a4 ,short title ,this ,act  
may be cited as the ,increasing ,access 
for ,veterans and ,their ,survivors ,act
 of #bjbj4  #b4 ,availability of prompts
 and services of ,department of         
,veterans ,affairs toll-free telephone  
numbers in ,spanish  7a7 ,in general    
,not later than #bgj days after the date
 of enactment of this ,act1 the         
,secretary of ,veterans ,affairs shall  
ensure that the covered toll-free       

telephone number of the ,department of  
,veterans ,affairs includes-- 7#a7 a    
,spanish prompt2 and  7#b7 the          
functionality of directing callers who  
are connected to each business telephone
 line of the ,department to a           
,department employee who is able to     
speak ,spanish fluently or to a         
translation service to provide          
assistance4  7b7 ,spanish prompt ,the   
,spanish prompt required by subsection  
7a7 shall include-- 7#a7 the option to  
hear routing options in ,spanish1       
including descriptions of the business  
telephone lines of the ,department to   
which callers may be transferred to in  
order to obtain information or          
assistance2 and  7#b7 the option to     
speak to an employee who speaks ,spanish
 and who will provide the same quality  
of assistance as that available to      
callers in ,english4  7c7 ,translation  
service protocol ,if the ,secretary     
provides assistance through a           
translation service under subsection    

7a77#b71 the ,secretary shall establish 
a fact sheet and protocol outlining the 
appropriate protocol to use the         
translation service4  7d7 ,covered      
toll-,free number ,for purposes of this 
section1 the covered toll-free telephone
 number of the ,department is 7#hjj7    
#hbg-ajjj or any telephone number that  
is used to provide the same or similar  
functions4  7e7 ,report to ,congress    
,not later than #ij days after the date 
of the enactment of this ,act1 the      
,secretary shall submit to the          
,committees on ,veterans' ,affairs of   
the ,senate and ,house of               
,representatives a report on the status 
of implementing this section4 ,such     
report shall include-- 7#a7 the status  
of the implementation of the            
requirements of this section2  7#b7 the 
date on which the implementation of the 
requirements of this section is expected
 to be completed2 and  7#c7 a           
description of any additional support or
 resources needed to implement such     

requirements4