,i #aaf? ,,congress #a/ ,session ,h4 ,r4 #deif ,,9 ,,! ,,h\se ,,( ,,repres5tatives ,octob] #a1 #bjai,ms4 ,om> 7= h]self & ,ms4 ,scanlon7 introduc$ ! foll[+ bill2 :i* 0 ref]r$ to ! ,committee on ,education & ,labor ,a ,,bill ,to improve s]vice to /ud5ts & o!r p>ticipants 9 ! ,f$]al /ud5t f9ancial assi/ance programs1 to e/abli% ! ,(fice ( ! ,borr[] ,advocate to replace ! ,/ud5t ,loan ,ombudsman1 & = o!r purposes4 #a4 ,%ort title ,?is ,act may be cit$ z ! ,/ud5t ,loan ,advocacy ,act4 #b4 ,p]=mance-bas$ organization = deliv]y ( ,f$]al /ud5t f9ancial assi/ance 7a7 ,,pbo ,section #ada ( ! ,high] ,education ,act ( #aife 7#bj ,u4,s4,c4 #ajah7 is am5d$-- 7#a7 9 subsection 7a71 by am5d+ p>agraph 7#b7 to read z foll[s3 7#b7 ,purposes ,! purposes ( ! ,,pbo are z foll[s3 7,a7 ,to prioritize /ud5ts & borr[]s 9 ! decisionmak+ process ( ! ,,pbo4 7,b7 ,to improve s]vice to /ud5ts & o!r p>ticipants 9 ! ,f$]al /ud5t f9ancial assi/ance programs au?oriz$ "u title ,,iv4 7,c7 ,to make su* programs m und]/&able to /ud5ts & _! p>5ts4 7,d7 ,to increase ! effici5cy & effectiv5ess ( su* programs = /ud5ts & _! p>5ts4 7,e7 ,to manage ! co/s ( adm9i/]+ su* programs4 7,f7 ,to increase ! acc\ntability ( ! (ficials responsible = adm9i/]+ ! op]ational aspects ( su* programs4 7,g7 ,to increase ov]sight ( in/itutions1 contractors1 & ?ird p>ty s]vic]s t p>ticipate 9 ! ,f$]al /ud5t f9ancial assi/ance programs au?oriz$ "u title ,,iv4 7,h7 ,to provide great] flexibility 9 ! managem5t & adm9i/ration ( su* programs4 7,i7 ,to implem5t op51 common1 integrat$ sy/ems = ! deliv]y ( ,f$]al /ud5t f9ancial assi/ance programs au?oriz$ "u title ,,iv4 7,j7 ,to develop & ma9ta9 a /ud5t f9ancial assi/ance sy/em t conta9s complete1 accurate1 & timely data to ensure program integrity4 7,k7 ,to increase transp>5cy 9 ! op]ations & outcomes ( ,f$]al /ud5t f9ancial assi/ance programs au?oriz$ "u title ,,iv4 2 7#b7 9 subsection 7b7-- 7,a7 9 p>agraph 7#a7-- 7i7 by r$esignat+ subp>agraphs 7,b7 & 7,c7 z subp>agraphs 7,c7 & 7,d71 respectively2 & 7ii7 by ins]t+ aft] subp>agraph 7,a7 ! foll[+3 7,b7 implem5t ov]sight & acc\ntability measures to ensure t ! ,,pbo c>ries out its duties "u ?is section effici5tly1 effectively1 & 9 a mann] t accompli%es ! purposes specifi$ 9 subsection 7a77#b72 2 7,b7 9 p>agraph 7#b77;,a7-- 7i7 by r$esignat+ clauses 7ii7 ?r\gh 7vi7 z clauses 7iii7 ?r\gh 7vii72 7ii7 by ins]t+ aft] clause 7i7 ! foll[+3 7ii7 9 accordance ) p>agraph 7#c71 ! collection1 publication1 & %>+ ( longitud9al data t may be us$ to evaluate ,f$]al /ud5t f9ancial assi/ance programs au?oriz$ "u title ,,iv1 includ+ ! outcomes su* programs a*ieve2 2 & 7iii7 9 clause 7vii71 z s r$esignat$1 by ins]t+ 1 includ+ ov]sight ( in/itutions1 contractors1 & ?ird p>ty s]vic]s t p>ticipate 9 su* programs aft] title ,,iv 2 7,c7 by r$esignat+ p>agraphs 7#c7 ?r\gh 7#f7 z p>agraphs 7#d7 ?r\gh 7#g71 respectively2 & 7,d7 by ins]t+ aft] p>agraph 7#b7 ! foll[+3 7#c7 ,collection1 %>+1 & publication ( data 7,a7 ,collection ,! ,,pbo %all collect longitud9al data1 includ+ /ud5t-level data1 t %all be us$ to evaluate ,f$]al /ud5t f9ancial assi/ance programs au?oriz$ "u title ,,iv4 7,b7 ,%>+ ) ,,nces ,! ,,pbo %all make ! data collect$ "u subp>agraph 7,a7 available to ! ,commission] ( ! ,national ,c5t] = ,education ,/ati/ics = purposes ( rese>* & policy analysis4 7,c7 ,%>+ ) rese>*]s ,! ,commission] ( ! ,national ,c5t] = ,education ,/ati/ics %all make ! data %>$ "u subp>agraph 7,b7 available to rese>*]s = vett$ rese>* & evaluation purposes4 ,data made available to rese>*]s "u ?is subp>agraph %all n include any data t w\ld reveal p]sonally id5tifiable in=mation4 7,d7 ,publication 7i7 ,9 g5]al ,n less frequ5tly ?an once annually1 & subject to clause 7ii71 ! ,,pbo %all make ! data collect$ "u subp>agraph 7,a7 available on a publicly accessible website ( ! ,dep>tm5t ( ,education 9 a =mat t enables memb]s ( ! public to easily retrieve1 sort1 & analyze ! data4 7ii7 ,privacy protections ,! data made available "u clause 7i7 %all n include-- 7,i7 /ud5t-level data2 or 7,,ii7 any data t w\ld reveal p]sonally id5tifiable in=mation ab\t an individual /ud5t4 4 7#c7 by am5d+ subsection 7c7 to read z foll[s3 7c7 ,p]=mance plan1 report1 & brief+ 7#a7 ,p]=mance plan 7,a7 ,9 g5]al ,n lat] ?an "o ye> aft] ! date ( ! enactm5t ( ! ,/ud5t ,loan ,advocacy ,act1 & n less ?an once e five ye>s !reaft]1 ! ,secret>y & ,*ief ,op]at+ ,(fic] %all agree on a p]=mance plan = ! ,,pbo = ! succe$+ #e ye>s t-- 7i7 e/abli%es measurable quantitative & qualitative goals & objectives = ! organization2 & 7ii7 aligns su* goals & objectives ) ! purposes specifi$ 9 subsection 7a77#b74 7,b7 ,consultation ,9 develop+ ! five-ye> p]=mance plan & any revision to ! plan1 ! ,secret>y & ! ,*ief ,op]at+ ,(fic] %all consult ) /ud5ts1 in/itutions1 ,congress1 contractors1 ! ,borr[] ,advocate1 /ud5t aid exp]ts1 includ+ consum] advocacy & rese>* gr\ps1 ! ,director ( ! ,bureau ( ,consum] ,f9ancial ,protection1 ,/ate attorneys g5]al1 & o!r relevant p>ties4 7,c7 ,revisions ,! ,secret>y & ,*ief ,op]at+ ,(fic] may annually update ! plan "u p>agraph 7#a7 to incorporate ! recomm5dations made pursuant to ! consultation requir$ "u subp>agraph 7,b7 t are accept$ by ! ,secret>y & ! ,*ief ,op]at+ ,(fic]4 7,d7 ,areas ,! plan develop$ "u subp>agraph 7,a7 %all address ! responsibilities ( ! ,,pbo 9 ! foll[+ areas3 7i7 ,improv+ s]vice to /ud5ts & o!r p>ticipants 9 ! ,f$]al /ud5t f9ancial assi/ance programs au?oriz$ "u title ,,iv1 includ+ mak+ ^? programs m und]/&able & accessible to /ud5ts & _! p>5ts4 7ii7 ,manag+ ! co/s & increas+ ! effici5cy ( su* programs4 7iii7 ,improv+1 integrat+1 & inve/+ 9 ! sy/ems t support su* programs4 7iv7 ,develop+ op51 common1 & integrat$ sy/ems = su* programs4 7v7 ,! collection1 publication1 & %>+ ( data on su* programs z describ$ 9 subsection 7b77#c74 7vi7 ,improv+ p]=mance /&>ds & outcomes ) respect to in/itutions1 contractors1 & ?ird p>ty s]vic]s t act z ag5ts ( ! ,dep>tm5t or z ag5ts ( in/itutions t p>ticipate 9 su* programs4 7vii7 ,any o!r areas id5tifi$ by ! ,secret>y4 7,e7 ,public availability ,ea* plan develop$ "u subp>agraph 7,a7 %all be made available on a publicly accessible website ( ! ,dep>tm5t ( ,education4 7#b7 ,annual report 7,a7 ,report requir$ ,n lat] ?an "o ye> aft] ! date ( ! enactm5t ( ! ,/ud5t ,loan ,advocacy ,act & annually !reaft]1 ! ,secret>y1 act+ ?r\gh ! ,*ief ,op]at+ ,(fic]1 %all submit to ,congress an annual report on ! p]=mance ( ! ,,pbo4 7,b7 ,cont5ts ,! annual report %all include ! foll[+3 7i7 ,an evaluation ( ! ext5t to :i* ! ,,pbo met ! goals & objectives conta9$ 9 ! five-ye> p]=mance plan describ$ 9 p>agraph 7#a7 = ! prec$+ ye>4 7ii7 ,a summ>y ( ! consultation process "u p>agraph 7#a77;,b7 = ! prec$+ ye>1 includ+ ! recomm5dations t 7 accept$ or d5i$ by ! ,*ief ,op]at+ ,(fic] dur+ su* ye>1 & ! rationale = accept+ or d5y+ su* recomm5dations4 7iii7 ,an indep5d5t f9ancial audit ( ! exp5ditures ( bo? ! ,,pbo & ! programs adm9i/]$ by ! ,,pbo4 7iv7 ,a summ>y ( ! actions tak5 by ! ,,pbo to address-- 7,i7 ! f9d+s ( ! audit describ$ 9 clause 7iii72 & 7,,ii7 consum] fe$back4 7v7 ,f9ancial & p]=mance requirem5ts applicable to ! ,,pbo "u-- 7,i7 ! ,*ief ,f9ancial ,(fic]s ,act ( #aiij 7,public ,law #aja-egf72 or 7,,ii7 ! ,gov]nm5t ,p]=mance & ,results ,act ( #aiic 7,public ,law #ajc-fb74 7vi7 ,! results a*iev$ by ! ,,pbo dur+ ! prec$+ ye> & :e!r su* results met ! goals specifi$ 9 ! p]=mance plan "u p>agraph 7#a74 7vii7 ,) respect to ! prec$+ ye>1 ! evaluation rat+ ( ! p]=mance ( ! ,*ief ,op]at+ ,(fic] & s5ior manag]s "u subsections 7d77#e7 & 7e77#b71 includ+ ! am\nts ( bonus comp5sation aw>d$ to ! ,*ief ,op]at+ ,(fic] & s5ior manag]s4 7viii7 ,recomm5dations = legislative & regulatory *anges to improve s]vice to /ud5ts & _! families1 & to improve ! effici5cy & integrity ( ,f$]al /ud5t f9ancial assi/ance programs au?oriz$ "u title ,,iv4 7ix7 ,f9ancial /atem5ts t provide a rationale = appropriately fund+ ! activities ( ! ,,pbo4 7x7 ,a summ>y ( ! managem5t & compliance ( contractors manag$ by ! ,,pbo 9 ! prec$+ ye>1 includ+ corrective actions tak5 by ! ,,pbo ) respect to su* contractors4 7xi7 ,a description ( h[ ! ,,pbo us$ ! au?ority "u p>agraph 7#e7 ( subsection 7b7 = mak+ p]sonnel & procurem5t decisions 9 ! prec$+ ye>1 includ+ ! numb] ( individuals hir$ ?r\gh su* au?ority & ! bonuses provid$ to /aff dur+ su* ye>4 7xii7 ,a summ>y ( ! ov]sight activities ( in/itutions1 contractors1 & ?ird p>ty s]vic]s t p>ticipate 9 ! ,f$]al /ud5t f9ancial assi/ance programs au?oriz$ "u title ,,iv includ+-- 7,i7 f9es levi$ on su* in/itutions1 contractors1 & ?ird p>ty s]vic]s1 disaggregat$ by entity2 7,,ii7 in/ances ( fraud or misrepres5tation by su* in/itutions1 contractors1 or ?ird p>ty s]vic]s2 & 7,,iii7 violations ( provisions 9 ?is ,act by su* in/itutions1 contractors1 or ?ird p>ty s]vic]s disaggregat$ by entity & type ( violation4 7xiii7 ,a summ>y ( any improvem5ts made ) respect to transp>5cy & any new types ( data made available 9 ! prec$+ ye>4 7xiv7 ,a description ( ! progress made 9 ! prec$+ ye> t[>ds ! specific measurable organization & individual goals specifi$ 9 subsection 7d77#e77;,a74 7xv7 ,! report submitt$ to ! ,secret>y "u subsection 7f77#g74 7xvi7 ,o!r su* in=mation z ! ,director ( ! ,(fice ( ,managem5t & ,budget %all prescribe = p]=mance bas$ organizations4 7#c7 ,consultation ) /akehold]s ,! ,*ief ,op]at+ ,(fic]1 9 prep>+ ! annual report describ$ 9 p>agraph 7#b71 %all e/abli% appropriate means to consult ) /ud5ts1 borr[]s1 in/itutions1 /ud5t aid exp]ts1 includ+ consum] advocacy & rese>* gr\ps1 ! ,director ( ! ,bureau ( ,consum] ,f9ancial ,protection1 & o!rs involv$ 9 ! deliv]y & evaluation ( /ud5t aid "u title ,,iv-- 7,a7 reg>d+ ! degree ( satisfaction ) ! deliv]y sy/em2 & 7,b7 to seek sugge/ions on means to improve ! p]=mance ( ! deliv]y sy/em4 7#d7 ,brief+ on en=cem5t ( program integrity ,! ,secret>y %all1 at ! reque/ ( ! au?oriz+ committees1 provide to ! au?oriz+ committees a brief+ on ! /eps ! ,dep>tm5t ( ,education has tak5 to ensure-- 7,a7 ! exp]i5ces ( /ud5ts & borr[]s are acc\nt$ = 9 decision mak+2 & 7,b7 t contractors1 l5d]s1 & gu>anty ag5cies & ?ird p>ty s]vic]s are adh]+ to ! requirem5ts ( title ,,iv1 ! t]ms ( any contract ) ! ,secret>y1 consum] protection laws1 ,f$]al regulations & guidel9es1 & directives ( ! ,,pbo4 7#e7 ,coord9ation ) ! ,director ( ! ,bureau ( ,consum] ,f9ancial ,protection ,n lat] ?an #ahj days aft] ! date ( ! enactm5t ( ! ,/ud5t ,loan ,advocacy ,act1 ! ,secret>y %all ent] into a memor&um ( und]/&+ ) ! ,private ,education ,loan ,ombudsman 9 accordance ) section #ajce7;c77#b7 ( ! ,dodd-,frank ,wall ,/reet ,re=m & ,consum] ,protection ,act 7#ab ,u4,s4,c4 #eece7;c77#b774 4 7#d7 9 subsection 7d7-- 7,a7 9 p>agraph 7#a71 by /rik+ managem5t ability & all t foll[s ?r\gh ! p]iod at ! end & ins]t+ managem5t ability1 includ+ contractor managem5t1 exp]tise 9 ! ,f$]al /ud5t f9ancial assi/ance programs au?oriz$ "u title ,,iv1 exp]i5ce ) f9ancial sy/ems1 & k ( consum] f9ancial protection laws1 & )\t reg>d to political affiliation or activity42 7,b7 by r$esignat+ p>agraphs 7#b7 ?r\gh 7#e7 z p>agraphs 7#c7 ?r\gh 7#f72 7,c7 by ins]t+ aft] p>agraph 7#a7 ! foll[+3 7#b7 ,re/rictions 7,a7 ,pres]vice & 9-s]vice re/rictions ,an individual may n s]ve z ! ,*ief ,op]at+ ,(fic] if su* individual-- 7i7 is employ$ by1 or has a f9ancial int]e/ 91 an entity t contracts ) ! ,,pbo2 or 7ii7 0 employ$ by1 or _h a f9ancial int]e/ 91 any su* entity 9 any ( ! five ye>s prec$+ ! date ( ! individual's appo9tm5t z ! ,*ief ,op]at+ ,(fic]4 7,b7 ,po/s]vice re/rictions ,an individual :o s]v$ z ! ,*ief ,op]at+ ,(fic] may n accept employm5t ) an entity t contracts ) ! ,,pbo until a p]iod ( five ye>s has elaps$ foll[+ ! date on :i* su* individual's s]vice z ! ,*ief ,op]at+ ,(fic] t]m9at$4 2 7,d7 9 p>agraph 7#e71 z s r$esignat$-- 7i7 9 subp>agraph 7,a7-- 7,i7 by ins]t+ specific be=e measurable2 & 7,,ii7 by ins]t+ & metrics us$ to measure progress t[>d su* goals be=e ! p]iod2 & 7ii7 9 subp>agraph 7,b71 by ins]t+ on ! website ( ! ,dep>tm5t be=e ! p]iod2 & 7,e7 9 p>agraph 7#f71 z s r$esignat$1 by am5d+ subp>agraph 7,b7 to read z foll[s3 7,b7 ,bonus au?oriz$ ,! ,secret>y may pay to ! ,*ief ,op]at+ ,(fic] a bonus 9 an am\nt t does n exce$ #ej p]c5t ( su* annual rate ( basic pay4 ,! decision to pay su* a bonus1 & ! am\nt ( ! bonus1 %all be bas$ solely on ! ,secret>y's evaluation ( ! p]=mance ( ! ,*ief ,op]at+ ,(fic] ) respect to ! goals set =? 9 ! p]=mance agreem5t z describ$ 9 p>agraph 7#e77;,a74 2 7#e7 9 subsection 7e77#b71 by /rik+ organization & individual goals & ins]t+ specific1 measurable organization & individual goals & ! metrics us$ to measure progress t[>d su* goals4 ,p]=mance agreem5ts = s5ior managem5t responsible = procurem5t %all include metrics t measure ability to ov]see contractors42 7#f7 by am5d+ subsection 7f7 to read z foll[s3 7f7 ,borr[] ,advocate 7#a7 ,9 g5]al ,!re is e/abli%$ 9 ! ,,pbo an ,(fice ( ! ,borr[] ,advocate 7ref]r$ to 9 ?is subsection z ! ,(fice74 ,! function ( ! ,(fice %all be to provide timely assi/ance to borr[]s ( loans made1 insur$1 or gu>ante$ "u title ,,iv by p]=m+ ! duties describ$ 9 p>agraph 7#f74 7#b7 ,head ( ,(fice ,!re %all be an (ficial kn[n z ! ,borr[] ,advocate :o %all s]ve z ! head ( ! ,(fice4 ,! ,borr[] ,advocate %all be appo9t$ by ! ,secret>y f among individuals :o h work$ closely ) ! ,f$]al /ud5t loan programs au?oriz$ "u title ,,iv4 7#c7 ,removal ,! ,borr[] ,advocate may be remov$ only by ! ,secret>y :o %all communicate ! reasons = any su* removal to ! au?oriz+ committees4 7#d7 ,re/rictions 7,a7 ,pres]vice & 9-s]vice re/rictions ,an individual may n s]ve z ! ,borr[] ,advocate if su* individual-- 7i7 is employ$ by1 or has a f9ancial int]e/ 91 an entity t contracts ) ! ,,pbo2 or 7ii7 0 employ$ by1 or _h a f9ancial int]e/ 91 any su* entity 9 any ( ! five ye>s prec$+ ! date ( ! individual's appo9tm5t z ! ,borr[] ,advocate4 7,b7 ,po/s]vice re/rictions ,an individual :o s]v$ z ! ,borr[] ,advocate may n accept employm5t ) an entity t contracts ) ! ,,pbo until a p]iod ( five ye>s has elaps$ foll[+ ! date on :i* su* individual's s]vice z ! ,borr[] ,advocate t]m9at$4 7#e7 ,/aff ,! ,(fice %all be /aff$ suffici5tly to c>ry out ! responsibilities ( ! ,(fice "u ?is subsection4 7#f7 ,duties ( ! ,borr[] ,advocate ,! ,(fice ( ! ,borr[] ,advocate %all-- 7,a7 assi/ borr[]s ( loans made1 insur$1 or gu>ante$ "u title ,,iv 9 resolv+ problems ) ! ,,pbo & its contractors or o!r ag5ts1 includ+ by-- 7i7 receiv+ & review+ compla9ts ( su* problems f borr[]s2 7ii7 work+ to resolve su* compla9ts 9 a mann] t is 9 ! be/ int]e/s ( borr[]s2 & 7iii7 transmitt+ su* compla9ts to ,/ates & recogniz$ accr$it+ ag5cies or associations1 z appropriate2 7,b7 attempt to resolve compla9ts )9 ! ,dep>tm5t ( ,education & ) in/itutions ( high] education1 l5d]s1 gu>anty ag5cies1 loan s]vic]s1 & o!r p>ticipants 9 ! ,f$]al /ud5t loan programs au?oriz$ "u title ,,iv 9 a mann] t w improve ! exp]i5ce ( ! borr[]2 7,c7 compile & analyze data on borr[] compla9ts & %>e su* data ) ! ,director ( ! ,bureau ( ,consum] ,f9ancial ,protection2 7,d7 publi%1 ) any p]sonally id5tifiable in=mation r$act$1 su* compla9ts & responses ( ! ,secret>y to su* compla9ts on ! website ( ! ,dep>tm5t2 & 7,e7 make appropriate recomm5dations to ,congress1 ! ,*ief ,op]at+ ,(fic]1 & ,secret>y ) respect to ,f$]al /ud5t loan programs au?oriz$ "u title ,,iv & ! exp]i5ces ( borr[]s 9 repaym5t ( loans "u su* programs4 7#g7 ,public in=mation ,! ,*ief ,op]at+ ,(fic] %all e/abli% & ma9ta9 a public page on ! website ( ! ,dep>tm5t ( ,education exclusively to provide memb]s ( ! public ) in=mation ab\t ! role ( ! ,,pbo ) respect to ! ov]sight ( in/itutions ( high] education1 l5d]s1 gu>anty ag5cies1 contractors t contract ) ! ,,pbo1 subcontractors ( su* contractors1 & ?ird p>ty s]vic]s4 7#h7 ,report ,on an annual basis1 ! ,borr[] ,advocate %all submit to ! ,*ief ,op]at+ ,(fic] a report on ! activities ( ! ,(fice dur+ ! prec$+ ye> t-- 7,a7 id5tifies ! activities c>ri$ out by ! ,borr[] ,advocate2 7,b7 summ>izes ! compla9ts receiv$ f borr[]s1 includ+ ! numb] ( su* compla9ts1 & expla9s ! activities und]tak5 by ! ,,pbo to address su* compla9ts2 7,c7 proposes *anges 9 ! adm9i/rative practices ( ! ,,pbo to mitigate problems exp]i5c$ by borr[]s2 & 7,d7 id5tifies pot5tial legislative *anges :i* may be appropriate to mitigate su* problems4 2 7#g7 by r$esignat+ subsection 7i7 z subsection 7j72 & 7#h7 by ins]t+ aft] subsection 7h7 ! foll[+3 7i7 ,?ird p>ty s]vic] def9$ ,9 ?is section1 ! t]m ?ird p>ty s]vic] has ! mean+ giv5 t t]m 9 section #dha7;c74 4 7b7 ,def9ition ( ?ird-,p>ty s]vic] ,section #dha7;c7 ( ! ,high] ,education ,act ( #aife 7#bj ,u4,s4,c4 #ajhh7;c77 is am5d$-- 7#a7 9 ! matt] prec$+ p>agraph 7#a71 by /rik+ contract & ins]t+ contract or o!r agreem5t1 includ+ a rev5ue %>+ arrangem5t12 & 7#b7 9 p>agraph 7#a71 by /rik+ 1 ?r\gh ei!r manual or automat$ process+1 any aspect ( su* in/itution's /ud5t assi/ance programs & ins]t+ s]vices on behalf ( ! in/itution receiv+ /ud5t assi/ance funds 4 7c7 ,con=m+ am5dm5ts 7#a7 ,section #dcc7;b77#ac7 ( ! ,high] ,education ,act ( #aife 7#bj ,u4,s4,c4 #ajhc7;b77#ac77 is am5d$ by /rik+ ,/ud5t ,loan ,ombudsman & ins]t+ ,borr[] ,advocate4 7#b7 ,section #dcc7;e77#c77;,e7 ( ! ,high] ,education ,act ( #aife 7#bj ,u4,s4,c4 #ajhc7;e77#c77;,e77 is am5d$ by /rik+ ,/ud5t ,loan ,ombudsman & ins]t+ ,borr[] ,advocate4