,i  #aafth ,,congress  #ast ,session    
,h4 ,r4 #ceai  ,,in ,,the ,,house ,,of  
,,representatives  ,june #bf1 #bjai,ms4 
,schrier 7for herself1 ,mr4 ,allred1    
,mr4 ,casten of ,illinois1 and ,ms4     
,kendra ,s4 ,horn of ,oklahoma7         
introduced the following bill2 which was
 referred to the ,committee on          
,education and ,labor  ,a ,,bill  ,to   
direct the ,secretary of ,education to  
develop a common manual for loan        
servicers to ensure quality of practice 
and increase borrower satisfaction4  #a4
 ,short title ,this ,act may be cited as
 the ,better ,service to ,borrowers ,act
 of #bjai4  #b4 ,requiring a common     
manual for servicers  7a7 ,in general   
,part ,g of title ,,iv of the ,higher   
,education ,act of #aife 7#bj ,u4,s4,c4 
#ajhh et seq47 is amended by adding at  
the end the following3  #dic;,e4        
,requiring a common manual for loan     
servicers  7a7 ,in general ,not later   
than #a year after the date of enactment
 of the ,better ,service to ,borrowers  

of #bjai1 the ,secretary shall develop a
 manual of common procedures and        
policies for entities with which the    
,secretary enters into contracts for the
 origination1 servicing1 and collection 
of covered loans to standardize         
procedures to ensure consistency of     
quality and practice across loan        
servicers1 and a minimum standard of    
quality and practice to ensure that     
borrowers are well-served4  7b7 ,updates
 ,the ,secretary shall update the manual
 under subsection 7a7 as frequently as  
may be necessary1 but not less          
frequently than every #e years4  7c7    
,covered loans defined ,the term covered
 loans means-- 7#a7 loans sold or       
assigned to the ,secretary under part   
,b2  7#b7 loans made or purchased under 
part ,d2 and  7#c7 loans referred1      
transferred1 or assigned to the         
,secretary under part ,e4  4  7b7 ,part 
,d loans ,section #def7;a77#b7 of the   
,higher ,education ,act of #aife 7#bj   
,u4,s4,c4 #ajhg;f7a77#b77 is amended in 

the first sentence by inserting before  
the period at the end the following3 1  
including the applicable procedures and 
policies described in the manual        
developed under section #dic;,e4