,,ii ,calendar ,no4 #gbc #aaeth ,,congress #b;d ,session ,s4 #cjej ,report ,no4 #aae-dah ,,in ,,the ,,senate ,,of ,,the ,,united ,,states ,june #ab1 #bjah,mr4 ,portman 7for himself1 ,mrs4 ,mc,caskill1 and ,mr4 ,hatch7 introduced the following bill2 which was read twice and referred to the ,committee on ,homeland ,security and ,governmental ,affairs ,december #e1 #bjah,reported by ,mr4 ,johnson1 with an amendment,strike out all after the enacting clause and insert the part printed in italic ,a ,,bill ,to improve executive agency digital services1 and for other purposes4 #a4 ,short title ,this ,act may be cited as the #bast ,century ,integrated ,digital ,experience ,act or the #bast ,century ,,idea4 #b4 ,findings ,congress finds the following3 7#a7 ,restoring the global leadership position of the ,united ,states ,government in technology and electronic government requires a new approach that narrows the growing gap between the digital demands of the people of the ,united ,states and the manner in which the ,government provides digital services to the people of the ,united ,states4 7#b7 ,legislation is needed to accelerate the transition from an analog and paper-based ,government to a #bast century digital ,government4 7#c7 ,the recent passage of the ,modernizing ,government ,technology ,act as subtitle ,g of title ,x of the ,national ,defense ,authorization ,act for ,fiscal ,year #bjah 7,public ,law #aae-ia2 #aca ,stat4 #abhc7 and the ,connected ,government ,act 7,public ,law #aae-aad2 #aca ,stat4 #bbgh7 has laid the foundation for the transformation of the ,government to modern1 digital platforms4 7#d7 ,enhanced citizen-facing and internal digital service delivery will dramatically reduce the cost of ,government operations and improve customer experience4 #c4 ,definitions ,in this ,act3 7#a7 ,digital service ,the term digital service means the delivery of electronic information 7such as data or content7 and transactional services 7such as online forms or benefits applications7 across a variety of platforms1 devices1 and delivery mechanisms 7such as websites1 mobile applications1 or social media74 7#b7 ,director ,the term ,director means the ,director of the ,office of ,management and ,budget4 7#c7 ,executive agency ,the term executive agency has the meaning given the term ,executive agency in section #aje of title #e1 ,united ,states ,code4 7#d7 ,intranet ,the term ,intranet means a network belonging to an organization or group of organizations and any subdepartment of the organization1 accessible only by the authorized members and systems of the organization1 employees of the organizations1 or others with secure authentication4 #d4 ,website modernization 7a7 ,requirements for existing executive agency websites and digital services ,not later than #a year after the date of enactment of this ,act1 the head of an executive agency that maintains a website or digital service that is made available to the public shall-- 7#a7 eliminate or consolidate websites or web pages that are duplicative or overlapping2 7#b7 ensure that each public-facing website and digital service has a consistent appearance2 7#c7 ensure that each website1 web-based form1 and web-based application of the executive agency are accessible to individuals with disabilities in accordance with section #ejh of the ,rehabilitation ,act of #aigc 7#bi ,u4,s4,c4 #gid;d72 7#d7 ensure that each website or digital service contains a search function that allows users to easily search content intended for public use2 7#e7 provide the website or digital service through an industry standard secure connection2 7#f7 ensure that each website or digital service is designed around user needs with data-driven analysis influencing management and development decisions1 using qualitative and quantitative data to determine user goals1 needs1 and behaviors1 and continually test the website or digital service to ensure that user needs are addressed2 and 7#g7 ensure that users of the website or digital service have the option for a more customized digital experience that allows users to complete digital transactions in an efficient and accurate manner4 7b7 ,research on development of websites and digital services ,notwithstanding any other provision of law1 quantitative and qualitative research1 including user testing1 related to the development of websites or other public-facing digital services of an executive agency shall not be considered a collection of information for the purposes of section #cejg of title #dd1 ,united ,states ,code4 7c7 ,requirements for new websites and digital services ,any website or digital service of an executive agency that is made available to the public after the date of enactment of this ,act shall meet the requirements described in subsection 7a74 7d7 ,internal digital services ,the head of each executive agency shall ensure to the greatest extent practicable that any new ,intranet conforms to the requirements in subsection 7a74 7e7 ,public reporting ,the head of each executive agency shall submit to the ,director an annual report on the progress of the executive agency in implementing the requirements described in this section for the previous year and shall make the report available to the public4 7f7 ,compliance with ,united ,states website standards ,any website of an executive agency that is made available to the public after the date of enactment of this ,act shall be in compliance with the website standards of the ,technology ,transformation ,services of the ,general ,services ,administration4 #e4 ,digitization of ,government services and forms 7a7 ,digital service option required ,not later than #b years after the date of enactment of this ,act1 the head of each executive agency shall make available to the public an online1 mobile-friendly1 digital service option for any in-person ,government transaction or paper-based process in a manner that decreases cost1 increases digital conversion rates1 and improves customer experience4 7b7 ,forms and services required ,to be digital ,not later than #a year after the date of enactment of this ,act1 the head of each executive agency shall ensure that any paper-based form1 application1 or service that is related to serving the public is made available to the public in a digital format4 #f4 ,electronic signatures 7a7 ,plan for use of electronic signatures ,not later than #ahj days after the date of the enactment of this ,act1 the head of each executive agency shall submit to the ,director and the appropriate congressional committees a plan to accelerate the use of electronic signatures standards established in the ,electronic ,signatures in ,global and ,national ,commerce ,act 7#ae ,u4,s4,c4 #gjja et seq474 7b7 ,executive agency compliance ,not later than #ahj days after the date of the enactment of this ,act1 the head of each executive agency shall certify and report full compliance with the ,electronic ,signatures in ,global and ,national ,commerce ,act 7#ae ,u4,s4,c4 #gjja et seq47 and ,office of ,management and ,budget ,circular ,a-#acj1 or any successor thereto1 to support the use of electronic signatures by the ,federal ,government4 #g4 ,customer experience and digital service delivery ,the ,chief ,information ,officer of each executive agency1 or a designee1 shall-- 7#a7 coordinate and ensure alignment of the internal and external customer experience programs and strategy of the executive agency2 7#b7 coordinate with the management leaders of the executive agency1 including the head of the executive agency1 the ,chief ,financial ,officer1 and any program manager1 to ensure proper funding to support the implementation of this ,act2 7#c7 continually examine the digital service delivery strategy of the executive agency to the public and submit recommendations to the head of the executive agency providing guidance and best practices suitable to the mission of the executive agency2 7#d7 using qualitative and quantitative data obtained from across the executive agency relating to the experience and satisfaction of customers1 identify areas of concern that need improvement and improve the delivery of customer service2 and 7#e7 coordinate and ensure1 with the approval of the head of the executive agency1 compliance by the executive agency with section #ceei of title #dd1 ,united ,states ,code4 #a4 ,short title ,this ,act may be cited as the #bast ,century ,integrated ,digital ,experience ,act or the #bast ,century ,,idea4 #b4 ,definitions ,in this ,act3 7#a7 ,director ,the term ,director means the ,director of the ,office of ,management and ,budget4 7#b7 ,executive agency ,the term executive agency has the meaning given the term ,executive agency in section #aje of title #e1 ,united ,states ,code4 #c4 ,website modernization 7a7 ,requirements for new websites and digital services ,not later than #ahj days after the date of enactment of this ,act1 an executive agency that creates a website or digital service that is intended for use by the public1 or conducts a redesign of an existing legacy website or digital service that is intended for use by the public1 shall ensure1 to the greatest extent practicable1 that any new or redesigned website1 web-based form1 web-based application1 or digital service-- 7#a7 is accessible to individuals with disabilities in accordance with section #ejh of the ,rehabilitation ,act of #aigc 7#bi ,u4,s4,c4 #gid;d72 7#b7 has a consistent appearance2 7#c7 does not overlap with or duplicate any legacy websites and1 if applicable1 ensure that legacy websites are regularly reviewed1 eliminated1 and consolidated2 7#d7 contains a search function that allows users to easily search content intended for public use2 7#e7 is provided through an industry standard secure connection2 7#f7 is designed around user needs with data-driven analysis influencing management and development decisions1 using qualitative and quantitative data to determine user goals1 needs1 and behaviors1 and continually test the website1 web-based form1 web-based application1 or digital service to ensure that user needs are addressed2 7#g7 provides users of the new or redesigned website1 web-based form1 web-based application1 or digital service with the option for a more customized digital experience that allows users to complete digital transactions in an efficient and accurate manner2 and 7#h7 is fully functional and usable on common mobile devices4 7b7 ,requirements for existing executive agency websites and digital services ,not later than #a year after the date of enactment of this ,act1 the head of each executive agency that maintains a website or digital service that is made available to the public shall-- 7#a7 review each website or digital service2 and 7#b7 submit to ,congress a report that includes-- 7,a7 a list of the websites and digital services maintained by the executive agency that are most viewed or utilized by the public or are otherwise important for public engagement2 7,b7 from among the websites and digital services listed under subparagraph 7,a71 a prioritization of websites and digital services that require modernization to meet the requirements under subsection 7a72 and 7,c7 an estimation of the cost and schedule of modernizing the websites and digital services prioritized under subparagraph 7,b74 7c7 ,internal digital services ,the head of each executive agency shall ensure1 to the greatest extent practicable1 that any intranet established after the date of enactment of this ,act conforms to the requirements described in subsection 7a74 7d7 ,public reporting ,not later than #a year after the date of enactment of this ,act and every year thereafter for #d years1 the head of each executive agency shall-- 7#a7 report to the ,director on the progress of the executive agency in implementing the requirements described in this section for the previous year2 and 7#b7 include the information described in paragraph 7#a7 in a publicly available report that is required under another provision of law4 7e7 ,compliance with ,united ,states website standards ,any website of an executive agency that is made available to the public after the date of enactment of this ,act shall be in compliance with the website standards of the ,technology ,transformation ,services of the ,general ,services ,administration4 #d4 ,digitization of ,government services and forms 7a7 ,non-digital services ,not later than #ahj days after the date of enactment of this ,act1 the ,director shall issue guidance to the head of each executive agency that establishes a process for the executive agency to-- 7#a7 identify public non-digital1 paper-based1 or in-person ,government services2 and 7#b7 include in the budget request of the executive agency-- 7,a7 a list of non-digital services with the greatest impact that could be made available to the public through an online1 mobile-friendly1 digital service option in a manner that decreases cost1 increases digital conversion rates1 and improves customer experience2 and 7,b7 an estimation of the cost and schedule associated with carrying out the modernization described in subparagraph 7,a74 7b7 ,services required to be digital ,the head of each executive agency shall regularly review public-facing applications and services to ensure that those applications and services are1 to the greatest extent practicable1 made available to the public in a digital format4 7c7 ,forms required to be digital ,not later than #b years after the date of enactment of this ,act1 the head of each executive agency shall ensure that any paper-based form that is related to serving the public is made available in a digital format that meets the requirements described in section #c7;a74 7d7 ,non-digitizable processes ,if the head of an executive agency cannot make available in a digital format under this section an in-person ,government service1 form1 or paper-based process1 the head of the executive agency shall document-- 7#a7 the title of the in-person ,government service1 form1 or paper-based process2 7#b7 a description of the in-person ,government service1 form1 or paper-based process2 7#c7 each unit responsible for the in-person ,government service1 form1 or paper-based process and the location of each unit in the organizational hierarchy of the executive agency2 7#d7 any reasons why the in-person ,government service1 form1 or paper-based process cannot be made available under this section2 and 7#e7 any potential solutions that could allow the in-person ,government service1 form1 or paper-based process to be made available under this section1 including the implementation of existing technologies1 procedural changes1 regulatory changes1 and legislative changes4 7e7 ,physical availability ,each executive agency shall maintain an accessible method of completing digital services through in-person1 paper-based1 or other means1 such that individuals without the ability to use digital services are not deprived of or impeded in access to those digital services4 #e4 ,electronic signatures ,not later than #ahj days after the date of enactment of this ,act1 the head of each executive agency shall submit to the ,director and the appropriate congressional committees a plan to accelerate the use of electronic signatures standards established under the ,electronic ,signatures in ,global and ,national ,commerce ,act 7#ae ,u4,s4,c4 #gjja et seq474 #f4 ,customer experience and digital service delivery ,the ,chief ,information ,officer of each executive agency1 or a designee1 shall-- 7#a7 coordinate and ensure alignment of the internal and external customer experience programs and strategy of the executive agency2 7#b7 coordinate with the management leaders of the executive agency1 including the head of the executive agency1 the ,chief ,financial ,officer1 and any program manager1 to ensure proper funding to support the implementation of this ,act2 7#c7 continually examine the digital service delivery strategy of the executive agency to the public and submit recommendations to the head of the executive agency providing guidance and best practices suitable to the mission of the executive agency2 7#d7 using qualitative and quantitative data obtained from across the executive agency relating to the experience and satisfaction of customers1 identify areas of concern that need improvement and improve the delivery of customer service2 7#e7 coordinate and ensure1 with the approval of the head of the executive agency1 compliance by the executive agency with section #ceei of title #dd1 ,united ,states ,code2 and 7#f7 to the extent practicable1 coordinate with other agencies and seek to maintain as much standardization and commonality with other agencies as practicable in implementing the requirements of this ,act1 to best enable future transitions to centralized shared services4 #g4 ,standardization 7a7 ,design and implementation ,each executive agency shall1 to the extent practicable1 seek to maintain as much standardization and commonality with other executive agencies as practicable in implementing the requirements of this ,act to best enable future transitions to centralized shared services4 7b7 ,coordination ,the ,chief ,information ,officer of each executive agency1 or a designee1 shall coordinate the implementation of the requirements of this ,act1 including the development of standards and commonalities4 7c7 ,federal supply schedule 7#a7 ,in general ,the ,general ,services ,administration shall make available under a ,federal ,supply ,schedule the systems and services necessary to fulfill the requirements of this ,act4 7#b7 ,requirements ,the ,federal ,supply ,schedule described in paragraph 7#a7 shall1 to the extent practicable1 ensure interoperability between executive agencies1 compliance with industry standards1 and adherence to best practices for design1 accessibility1 and information security4 ,december #e1 #bjah,reported with an amendment