,i  #aaeth ,,congress  #b;d ,session    
,h4 ,r4 #ecge  ,,in ,,the ,,house ,,of  
,,representatives  ,march #ba1 #bjah,mr4
 ,reed 7for himself1 ,mr4 ,kelly of     
,pennsylvania1 and ,mr4 ,bishop of      
,michigan7 introduced the following     
bill2 which was referred to the         
,committee on ,ways and ,means  ,a      
,,bill  ,to require the ,secretary of   
the ,treasury to submit to ,congress a  
comprehensive customer service strategy 
for the ,internal ,revenue ,service4    
#a4 ,comprehensive customer service     
strategy ,not later than the date which 
is #a year after the date of the        
enactment of this ,act1 the ,secretary  
of the ,treasury1 after consultation    
with the ,national ,taxpayer ,advocate1 
shall submit to ,congress a written     
comprehensive customer service strategy 
for the ,internal ,revenue ,service4    
,such strategy shall include-- 7#a7 a   
plan to provide assistance to taxpayers 
that is designed to meet reasonable     
taxpayer expectations and is in         

conformity with best practices of       
customer service provided in the private
 sector1 including online services1     
telephone call back services1 and       
training of employees providing customer
 services1  7#b7 a thorough assessment  
of the services that the ,internal      
,revenue ,service can offer as          
self-service options1  7#c7 proposals to
 protect taxpayer identity and to reduce
 taxpayer identity theft1  7#d7         
proposals to improve ,internal ,revenue 
,service customer service in the short  
term 7the current and following fiscal  
year71 medium term 7approximately #c to 
#e fiscal years71 and long term         
7approximately #aj fiscal years71 and   
7#e7 identified metrics and benchmarks  
for quantitatively measuring the        
progress of the ,internal ,revenue      
,service in meeting each element of such
 strategy4