,,ii  #aad? ,,congress  #b;d ,session   
,s4 #ccjd  ,,9 ,,! ,,s5ate ,,( ,,!      
,,unit$ ,,/ates  ,septemb] #h1 #bjaf,mr4
 ,?une introduc$ ! foll[+ bill2 :i* 0   
read twice & ref]r$ to ! ,committee on  
,vet]ans' ,affairs  ,a ,,bill  ,to      
direct ! ,secret>y ( ,vet]ans ,affairs  
to improve ! ,vet]ans ,crisis ,l9e4  #a4
 ,%ort title ,?is ,act may be cit$ z !  
,no ,vet]ans ,crisis ,l9e ,call ,%\ld ,g
 ,unansw]$ ,act4  #b4 ,improvem5ts to   
,vet]ans ,crisis ,l9e  7a7 ,quality     
assurance docum5t  7#a7 ,9 g5]al ,!     
,secret>y ( ,vet]ans ,affairs %all      
develop a quality assurance docum5t to  
use 9 c>ry+ out ! ,vet]ans ,crisis ,l9e4
  7#b7 ,elem5ts ,! quality assurance    
docum5t develop$ "u p>agraph 7#a7 %all--
 7,a7 outl9e cle>ly def9$ & measurable  
p]=mance indicators & objectives to     
improve ! responsiv5ess & p]=mance ( !  
,vet]ans ,crisis ,l9e1 includ+ at backup
 call c5t]s2  7,b7 include quantifiable 
timeframes to meet designat$ objectives 
to assi/ ! ,secret>y 9 track+ ! progress

 ( ! ,vet]ans ,crisis ,l9e & su* backup 
call c5t]s 9 meet+ ! p]=mance indicators
 & objectives outl9$ 9 subp>agraph 7,a72
 &  7,c7 ) respect to ! timeframes &    
objectives describ$ 9 subp>agraph 7,b71 
be consi/5t ) guidance issu$ by ! ,(fice
 ( ,managem5t & ,budget4  7b7 ,plan     
7#a7 ,9 g5]al ,! ,secret>y %all develop 
a plan to ensure t ea* telephone call1  
text message1 & o!r communication       
receiv$ by ! ,vet]ans ,crisis ,l9e1     
includ+ at backup call c5t]s1 is answ]$ 
9 a timely mann] by a p]son1 consi/5t ) 
! guidance e/abli%$ by ! ,am]ican       
,association ( ,suicidology4  7#b7      
,guidel9es ,! plan develop$ "u p>agraph 
7#a7 %all include guidel9es to c>ry out 
p]iodic te/+ ( ! ,vet]ans ,crisis ,l9e1 
includ+ su* backup c5t]s1 dur+ ea*      
fiscal ye> to id5tify & correct any     
problems 9 a timely mann]4  7c7 ,report 
,n lat] ?an #ahj days aft] ! date ( !   
enactm5t ( ?is ,act1 ! ,secret>y %all   
submit to ! ,committee on ,vet]ans'     
,affairs ( ! ,s5ate & ! ,committee on   

,vet]ans' ,affairs ( ! ,h\se (          
,repres5tatives a report conta9+ !      
quality assurance docum5t develop$ "u   
subsection 7a7 & ! plan develop$ "u     
subsection 7b74  7d7 ,vet]ans ,crisis   
,l9e def9$ ,9 ?is section1 ! t]m        
,vet]ans ,crisis ,l9e means ! toll-free 
hotl9e = vet]ans e/abli%$ "u section    
#agbj;,f7h7 ( title #ch1 ,unit$ ,/ates  
,code4