,,ii  #aad? ,,congress  #b;d ,session   
,h4 ,r4 #ecib  ,,9 ,,! ,,s5ate ,,( ,,!  
,,unit$ ,,/ates  ,septemb] #bg1         
#bjaf,receiv$  ,,an ,,act  ,to direct ! 
,secret>y ( ,vet]ans ,affairs to improve
 ! ,vet]ans ,crisis ,l9e4  #a4 ,%ort    
title ,?is ,act may be cit$ z ! ,no     
,vet]ans ,crisis ,l9e ,call ,%\ld ,g    
,unansw]$ ,act4  #b4 ,improvem5ts to    
,vet]ans ,crisis ,l9e  7a7 ,quality     
assurance docum5t ,! ,secret>y (        
,vet]ans ,affairs %all develop a quality
 assurance docum5t to use 9 c>ry+ out ! 
,vet]ans ,crisis ,l9e4 ,su* docum5t     
%all--  7#a7 outl9e cle>ly def9$ &      
measurable p]=mance indicators &        
objectives to improve ! responsiv5ess & 
p]=mance ( ! ,vet]ans ,crisis ,l9e1     
includ+ at backup call c5t]s2  7#b7     
include quantifiable timeframes to meet 
designat$ objectives to assi/ !         
,secret>y 9 track+ ! progress ( !       
,vet]ans ,crisis ,l9e & su* backup call 
c5t]s 9 meet+ ! p]=mance indicators &   
objectives specifi$ 9 p>agraph 7#a72 &  

7#c7 ) respect to su* timeframes &      
objectives1 be consi/5t ) guidance issu$
 by ! ,(fice ( ,managem5t & ,budget4    
7b7 ,plan ,! ,secret>y %all develop a   
plan to ensure t ea* telephone call1    
text message1 & o!r communications      
receiv$ by ! ,vet]ans ,crisis ,l9e1     
includ+ at backup call c5t]s1 is answ]$ 
9 a timely mann] by a p]son1 consi/5t ) 
! guidance e/abli%$ by ! ,am]ican       
,association ( ,suicidology4 ,su* plan  
%all include guidel9es to c>ry out      
p]iodic te/+ ( ! ,vet]ans ,crisis ,l9e1 
includ+ su* backup c5t]s1 dur+ ea*      
fiscal ye> to id5tify & correct any     
problems 9 a timely mann]4  7c7         
,submission ,n lat] ?an #ahj days aft] !
 date ( ! enactm5t ( ?is ,act1 !        
,secret>y %all submit to ! ,committees  
on ,vet]ans' ,affairs ( ! ,h\se (       
,repres5tatives & ! ,s5ate a report     
conta9+ ! docum5t develop$ "u subsection
 7a7 & ! plan develop$ "u subsection    
7b74  7d7 ,vet]ans ,crisis ,l9e def9$ ,9
 ?is section1 ! t]m ,vet]ans ,crisis    

,l9e means ! toll-free hotl9e = vet]ans 
e/abli%$ "u section #agbj;,f7h7 ( title 
#ch1 ,unit$ ,/ates ,code4  ,pass$ !     
,h\se ( ,repres5tatives ,septemb] #bf1  
#bjaf4,k>5 ,l4 ,haas1,cl]k