,,ii  #aadth ,,congress  #b;d ,session  
,h4 ,r4 #ecib  ,,in ,,the ,,senate ,,of 
,,the ,,united ,,states  ,september #bg1
 #bjaf,received  ,,an ,,act  ,to direct 
the ,secretary of ,veterans ,affairs to 
improve the ,veterans ,crisis ,line4    
#a4 ,short title ,this ,act may be cited
 as the ,no ,veterans ,crisis ,line     
,call ,should ,go ,unanswered ,act4  #b4
 ,improvements to ,veterans ,crisis     
,line  7a7 ,quality assurance document  
,the ,secretary of ,veterans ,affairs   
shall develop a quality assurance       
document to use in carrying out the     
,veterans ,crisis ,line4 ,such document 
shall--  7#a7 outline clearly defined   
and measurable performance indicators   
and objectives to improve the           
responsiveness and performance of the   
,veterans ,crisis ,line1 including at   
backup call centers2  7#b7 include      
quantifiable timeframes to meet         
designated objectives to assist the     
,secretary in tracking the progress of  
the ,veterans ,crisis ,line and such    

backup call centers in meeting the      
performance indicators and objectives   
specified in paragraph 7#a72 and  7#c7  
with respect to such timeframes and     
objectives1 be consistent with guidance 
issued by the ,office of ,management and
 ,budget4  7b7 ,plan ,the ,secretary    
shall develop a plan to ensure that each
 telephone call1 text message1 and other
 communications received by the         
,veterans ,crisis ,line1 including at   
backup call centers1 is answered in a   
timely manner by a person1 consistent   
with the guidance established by the    
,american ,association of ,suicidology4 
,such plan shall include guidelines to  
carry out periodic testing of the       
,veterans ,crisis ,line1 including such 
backup centers1 during each fiscal year 
to identify and correct any problems in 
a timely manner4  7c7 ,submission ,not  
later than #ahj days after the date of  
the enactment of this ,act1 the         
,secretary shall submit to the          
,committees on ,veterans' ,affairs of   

the ,house of ,representatives and the  
,senate a report containing the document
 developed under subsection 7a7 and the 
plan developed under subsection 7b74    
7d7 ,veterans ,crisis ,line defined ,in 
this section1 the term ,veterans ,crisis
 ,line means the toll-free hotline for  
veterans established under section      
#agbj;,f7h7 of title #ch1 ,united       
,states ,code4  ,passed the ,house of   
,representatives ,september #bf1        
#bjaf4,karen ,l4 ,haas1,clerk