#aadth ,,congress  #b;d ,session  ,h4   
,r4 #dhij  ,,an ,,act  ,to impose a ban 
on the payment of bonuses to employees  
of the ,internal ,revenue ,service until
 the ,secretary of the ,treasury        
develops and implements a comprehensive 
customer service strategy4  #a4 ,ban on 
,,irs bonuses until ,,irs develops      
comprehensive customer service strategy 
7a7 ,in general ,the ,secretary of the  
,treasury1 and the ,secretary's         
delegate1 may not pay a bonus1 award1 or
 similar cash payment to any employee of
 the ,internal ,revenue ,service until  
the ,secretary1 or the ,secretary's     
delegate1 develops and submits to       
,congress a comprehensive customer      
service strategy that has been reviewed 
and approved by the ,treasury ,inspector
 ,general for ,tax ,administration4     
,such strategy shall include-- 7#a7     
appropriate telephone and correspondence
 levels of service1 which shall be based
 on service provided by the best in     
business and customer expectations2     

7#b7 a thorough assessment of which     
services the ,internal ,revenue ,service
 can shift to self-service options2 and 
7#c7 proposals to improve customer      
service in the short term 7the current  
and following fiscal year71 medium term 
7approximately #c to #e fiscal years71  
and long term 7approximately #aj fiscal 
years74  7b7 ,progress reports ,the     
,secretary of the ,treasury1 or the     
,secretary's delegate1 shall submit     
reports to the ,congress on the status  
of its customer service strategy and    
actions taken to improve customer       
service4 ,such reports shall be         
submitted on a semiannual basis until   
the comprehensive customer service      
strategy under subsection 7a7 is fully  
implemented4  7c7 ,consultation with    
,taxpayer ,advocate ,in developing the  
comprehensive customer service strategy 
pursuant to this section1 the           
,secretary1 or the ,secretary's         
delegate1 shall consult with the        
,national ,taxpayer ,advocate4  #b4 ,no 

additional funds authorized ,no         
additional funds are authorized to be   
appropriated or otherwise made available
 to carry out the requirements of this  
,act4 ,such requirements shall be       
carried out using amounts otherwise     
authorized to be appropriated4  ,passed 
the ,house of ,representatives ,april   
#ba1 #bjaf4;,clerk4