,,ii  #aac? ,,congress  #a/ ,session    
,s4 #gfj  ,,9 ,,! ,,s5ate ,,( ,,!       
,,unit$ ,,/ates  ,april #ah1 #bjac ,mr4 
,w>n] 7= himself & ,mr4 ,johnson (      
,wiscons97 introduc$ ! foll[+ bill2 :i* 
0 read twice & ref]r$ to ! ,committee on
 ,homel& ,security & ,gov]nm5tal        
,affairs  ,a ,,bill  ,to require !      
e/abli%m5t ( ,f$]al cu/om] s]vice /&>ds 
& to improve ! s]vice provid$ by ,f$]al 
ag5cies4  #a4 ,%ort title ,?is ,act may 
be cit$ z ! ,gov]nm5t ,cu/om] ,s]vice   
,improvem5t ,act ( #bjac4  #b4          
,def9itions ,9 ?is ,act3  7#a7 ,ag5cy ,!
 t]m ag5cy--  7,a7 means an ,executive  
ag5cy 7z def9$ "u section #aje ( title  
#e1 ,unit$ ,/ates ,code7 t provides     
significant s]vices directly to ! public
 or o!r entity2 &  7,b7 does n include  
an ,executive ag5cy if ! ,presid5t      
det]m9es t ?is ,act %\ld n apply to !   
,executive ag5cy = national security    
reasons4  7#b7 ,cu/om] ,! t]m cu/om]1 ) 
respect to an ag5cy1 means any          
individual or entity t is directly s]v$ 

by an ag5cy4  #c4 ,developm5t ( cu/om]  
s]vice /&>ds  7a7 ,gov]nm5t-,wide /&>ds 
7#a7 ,9 g5]al ,! ,director ( ! ,(fice ( 
,managem5t & ,budget %all develop       
,gov]nm5t-wide /&>ds = cu/om] s]vice    
deliv]y1 :i* %all be includ$ 9 ! ,f$]al 
,gov]nm5t ,p]=mance ,plan requir$ "u    
section #aaae ( title #ca1 ,unit$ ,/ates
 ,code4  7#b7 ,requirem5ts ,! /&>ds     
develop$ "u p>agraph 7#a7 %all include--
  7,a7 ,gov]nm5t-wide goals = cont9u\s  
s]vice improvem5ts & ef=ts to mod]nize  
s]vice deliv]y2 &  7,b7 :]e appropriate1
 ,gov]nm5t-wide t>get response times =  
telephone calls1 electronic mail1 mail1 
b5efit process+1 & paym5ts4  7b7 ,ag5cy 
/&>ds  7#a7 ,9 g5]al ,! ,*ief ,p]=mance 
,(fic] = ea* ag5cy %all e/abli% cu/om]  
s]vice /&>ds 9 accordance ) !           
,gov]nm5t-wide /&>ds e/abli%$ "u        
subsection 7a71 :i* %all be includ$ 9 ! 
,ag5cy ,p]=mance ,plans requir$ "u      
section #aaae ( title #ca1 ,unit$ ,/ates
 ,code4  7#b7 ,requirem5ts ,ag5cy /&>ds 
e/abli%$ "u p>agraph 7#a7 %all include1 

if appropriate--  7,a7 t>get call wait  
times dur+ peak & non-peak h\rs2  7,b7  
t>get response times = correspond5ce1   
bo? by mail & electronic mail2  7,c7    
proc$ures = ensur+ all applicable       
metrics are incorporat$ into s]vice     
agreem5ts ) nongov]nm5tal individuals & 
entities2  7,d7 t>get response times =  
process+ b5efits & mak+ paym5ts2 &  7,e7
 recomm5dations = effective publication 
( cu/om] s]vice contact in=mation1      
includ+ a mail+ address1 telephone      
numb]1 & email address4  7c7 ,cu/om]    
s]vice input ,! ,p]=mance ,improvem5t   
,(fic] = ea* ag5cy %all collect         
in=mation f cu/om]s ( ! ag5cy reg>d+ !  
quality ( cu/om] s]vice provid$ by !    
ag5cy4 ,ea* ag5cy %all include !        
in=mation collect$ "u ?is subsection 9 !
 p]=mance report made available by !    
ag5cy "u section #aaaf ( title #ca1     
,unit$ ,/ates ,code4  7d7 ,annual       
p]=mance update ,! ,director ( ! ,(fice 
( ,managem5t & ,budget %all include     
a*ievem5ts by ag5cies 9 meet+ ! cu/om]  

s]vice p]=mance measures & /&>ds        
develop$ "u subsection 7a7 9 ea* update 
on ag5cy p]=mance requir$ "u section    
#aaaf ( title #ca1 ,unit$ ,/ates ,code4 
#d4 ,s]vice improvem5t unit pilot       
program  7a7 ,e/abli%$ ,! ,director ( ! 
,(fice ( ,managem5t & ,budget %all      
e/abli% a pilot program1 to be kn[n z ! 
,s]vice ,improvem5t ,unit ,pilot        
,program 79 ?is section ref]r$ to z !   
pilot program71 to provide assi/ance to 
ag5cies t d n meet ! ,gov]nm5t-wide     
/&>ds e/abli%$ "u section #c4  7b7      
,p]sonnel ,! heads ( ag5cies ) exp]tise 
9 *ange managem5t1 process improvem5t1 &
 in=mation te*nology innovation %all    
detail employees to ! ,(fice (          
,managem5t & ,budget to "w on ! pilot   
program1 bas$ on ! exp]tise & skills    
requir$ to address s]vice improvem5t    
goals4  7c7 ,responsibilities ,"u !     
pilot program1 ! ,(fice ( ,managem5t &  
,budget %all "w ) ag5cies t are n meet+ 
! cu/om] s]vice /&>ds & p]=mance        
measures e/abli%$ "u section #c to      

improve & mod]nize s]vice deliv]y to    
develop solutions1 includ+--  7#a7      
evaluat+ ! ef=ts ( ! ag5cy to improve   
s]vice deliv]y2  7#b7 develop+ a plan to
 improve )9 exi/+ res\rces & by draw+ on
 exp]tise & assi/ance f o!r ag5cies     
7includ+ ! ,(fice ( ,managem5t &        
,budget7 :]e necess>y2  7#c7 monitor+   
implem5tation by ! ag5cy ( ! plan       
develop$ "u p>agraph 7#b7 until ! cu/om]
 s]vice /&>ds & p]=mance measures are   
met2 &  7#d7 submitt+ to ! ,director ( !
 ,(fice ( ,managem5t & ,budget mon?ly   
reports on ! progress be+ made to       
improve s]vice at ! ag5cy until ! cu/om]
 s]vice /&>ds are met4  7d7 ,report ,n  
lat] ?an #b ye>s aft] ! date ( enactm5t 
( ?is ,act1 ! ,director ( ! ,(fice (    
,managem5t & ,budget %all submit to     
,congress a report on ! accompli%m5ts & 
outcomes ( ! pilot program & any        
recomm5dations relat+ to a*iev+ ! cu/om]
 s]vice /&>ds & p]=mance measures       
e/abli%$ "u section #c4  7e7 ,support ,!
 ,adm9i/rator ( ,g5]al ,s]vices %all    

provide adm9i/rative & o!r support 9    
ord] to implem5t ! pilot program "u ?is 
section4 ,! heads ( ag5cies %all1 z     
appropriate & to ! ext5t p]mitt$ by law1
 provide at ! reque/ ( ! ,director ( !  
,(fice ( ,managem5t & ,budget up to #b  
p]sonnel au?orizations :o h exp]tise 9  
*ange managem5t1 process improvem5t1 &  
in=mation te*nology innovation to       
support ! pilot program4  7f7 ,t]m9ation
 ,! au?ority to c>ry out ! pilot program
 %all t]m9ate #b ye>s aft] ! date (     
enactm5t ( ?is ,act4  #e4 ,retirem5t    
report+  7a7 ,def9ition ,9 ?is section1 
! t]m ag5cy has ! mean+ giv5 t t]m 9    
section #eea ( title #e1 ,unit$ ,/ates  
,code4  7b7 ,reports  7#a7 ,9 g5]al     
,except z provid$ 9 p>agraph 7#b7 & n   
lat] ?an #cj days aft] ! date ( enactm5t
 ( ?is ,act1 & e mon? !reaft]1 !        
,director ( ! ,(fice ( ,p]sonnel        
,managem5t %all submit to ,congress & ! 
,comptroll] ,g5]al ( ! ,unit$ ,/ates1 & 
issue publicly 7includ+ on ! ,web site (
 ! ,(fice ( ,p]sonnel ,managem5t71 a    

report t--  7,a7 = ea* ag5cy1 evaluates 
! timel9ess1 complet5ess1 & accuracy (  
in=mation submitt$ by ! ag5cy relat+ to 
employees ( ! ag5cy :o are retir+2 &    
7,b7 indicates--  7i7 ! total numb] (   
applications = retirem5t b5efits1 lump  
sum dea? b5efits1 c\rt ord]$ b5efits1   
phas$ retirem5t1 & disability retirem5t 
t are p5d+ action by ! ,(fice (         
,p]sonnel ,managem5t2 &  7ii7 ! numb] ( 
mon?s ea* su* application has be5 p5d+4 
7#b7 ,susp5sion ( report+ requirem5t    
,p>agraph 7#a7 %all n apply to !        
,director ( ! ,(fice ( ,p]sonnel        
,managem5t = any mon? imm$iately foll[+ 
a #c-ye> p]iod 9 :i* !re are no         
applications describ$ 9 p>agraph        
7#a77;,b7 t h be5 p5d+ = m ?an #fj days4
  7c7 ,mod]nization timel9e ,! ,director
 ( ! ,(fice ( ,p]sonnel ,managem5t %all 
e/abli%--  7#a7 a timetable = !         
completion ( ea* compon5t ( ! retirem5t 
sy/ems mod]nization project ( ! ,(fice (
 ,p]sonnel ,managem5t1 includ+ all data 
elem5ts requir$ = accurate completion ( 

adjudication2 &  7#b7 ! date by :i* all 
,f$]al payroll process+ entities w      
electronically transmit all p]sonnel    
data to ! ,(fice ( ,p]sonnel ,managem5t4
  7d7 ,budget reque/ ,! ,(fice (        
,p]sonnel ,managem5t %all include a     
detail$ /atem5t reg>d+ ! progress ( !   
,(fice ( ,p]sonnel ,managem5t 9 complet+
 ! retirem5t sy/ems mod]nization project
 ( ! ,(fice ( ,p]sonnel ,managem5t &    
recomm5dations to ,congress reg>d+ !    
additional res\rces ne$$ to fully       
implem5t ! retirem5t sy/ems mod]nization
 project ( ! ,(fice ( ,p]sonnel         
,managem5t 9 ea* budget reque/ ( !      
,(fice ( ,p]sonnel ,managem5t submitt$ z
 "p ( ! prep>ation ( ! budget ( !       
,presid5t submitt$ to ,congress "u      
section #aaje7;a7 ( title #ca1 ,unit$   
,/ates ,code4  #f4 ,no increase 9       
exp5ditures ,x is ! s5se ( ,congress t  
no additional funds %\ld be appropriat$ 
to c>ry out ?is ,act4