,transcrib]'s ,note3 ,m9or typographical errors h be5 correct$ )\t note4 ,irregul>ities & inconsi/5cies 9 ! text h be5 reta9$ z pr9t$4 ,words pr9t$ 9 italics are not$ ) und]scores3 italics4 ,! cov] ( ?is ebook 0 creat$ by ! transcrib] & is h]eby plac$ 9 ! public doma94 ,,lett]s ,,f ,,an ,,old ,,railway ,,(ficial ,,to ,,8 ,,son1 ,a ,,division ,,sup]9t5d5t ,,by ,,*>les ,,delano ,,h9e ,,) ,a ,,po/script ,,by ,,frank ,h4 ,,spe>man ,,*icago ,,! ,,railway ,,age #aijd ,,copyright1 #aijd1 ,,by ,,*>les ,,delano ,,h9e ,to ! railway (ficials & employes ( ,am]ica3 ,_! intellig5ce is an inspiration2 _! /eadfa/ness1 a psalm4 ,,file ,,numb]s4 ,,lett] ,i4 ,a ,^w ( ,congratulation #a ,,lett] ,,ii4 ,help+ ! ,tra9 ,dispat*]s #f ,,lett] ,,iii4 ,h&l+ a ,y>d #ac ,,lett] ,,iv4 ,di/ant ,signals on ,*ief ,cl]ks #ah ,,lett] ,v4 ,safety ( ,tra9s 9 ,y>ds #bf ,,lett] ,,vi4 ,/&>diz+ ,adm9i/ration #ca ,,lett] ,,vii4 ,! ,new ,tra9ma/] & ,civil ,s]vice #cf ,,lett] ,,viii4 ,education ( ,sev]al ,k9ds #dc ,,lett] ,,ix4 ,correspond5ce & ,telegrams #di ,,lett] ,x4 ,! ,bayonet ,prec$es ! ,gospel #ef ,,lett] ,,xi4 ,prev5t+ ,wrecks ,be=e ,!y ,happ5 #fc ,,lett] ,,xii4 ,! ,self-,made ,man ,:o ,wor%ips ,8 ,mak] #gj ,,lett] ,,xiii4 ,! ,fri5d-,mile z a ,unit ( ,measure #gi ,,lett] ,,xiv4 ,! ,managem5t t ,bre$s f ,its ,own ,h]d #hi ,,lett] ,,xv4 ,m on ,civil ,s]vice #ig ,,lett] ,,xvi4 ,! ,supply ,tra9 #ajd ,,lett] ,,xvii4 ,:at ! ,big ,eng9e ,has ,co/ #aad ,,lett] ,,xviii4 ,be a ,sup]9t5d5t--,n a ,nurse #aba ,,lett] ,,xix4 ,! ,rack ( ! ,comp>ative ,/atem5t #acj ,,lett] ,,xx4 ,h&l+ ! ,pay-,roll #acg ,,lett] ,,xxi4 ,milit>y ,organization #ade ,,lett] ,,xxii4 ,wrecks & ,block ,signals #aec ,,lett] ,,xxiii4 ,unionism #afa ,,lett] ,,xxiv4 ,! ,r\nd-,up #afi ,,po/script4 ,by ,frank ,h4 ,spe>man #agg ,lett]s ,f ,a ,railway ,(ficial ,,lett] ,i4 ,a ,,^w ,,( ,,congratulation4 ,m>* #bj1 #aijd4 ,my ,de> ,boy3--,! circul> ann\nc+ y\r appo9tm5t z division sup]9t5d5t has j be5 receiv$1 & x br+s up a flood ( ?\ghts ( =m] ye>s4 ,i felt t y _h made a mi/ake 9 leav+ u to g ) ! new sy/em1 b x has turn$ out all "r4 ,i c appreciate ! fact t y w\ld r "w away f me1 s z to make p believe t y c g up ! (ficial hill )\t hav+ a pu%] beh9d y4 ,?is %\ld be "o ( ! pr\de/ p]iods ( y\r life4 ,y are n[ 9 a position to d good to y\r company1 to y\r fell[ man1 & incid5tally to y\rself4 ,no matt] h[ highly organiz$ a road may be1 ! importance ( ! (fice ( division sup]9t5d5t is 9 direct proportion to ! ability & e>ne/ness ( ! incumb5t4 ,! position is little or big1 re/rict$ or untrammel$1 j z y make x4 ,_m a sup]9t5d5t has _h to d\ble ! hill ( a swell$ knob1 & run z a la/ section into ! next promotion t]m9al4 ,y h too mu* ( y\r "m's good s5se ev] to cause anybody else to put up signals = y on ?is acc\nt4 ,!re=e d n lose y\r democratic mann]4 ,keep y\r he>t w>m & reg>d ! wid] field z an opportunity to get m fri5ds on y\r /aff4 ,try to call e employe 9 y\r t]ritory by "n1 z ,cs> did 8 soldi]s2 = all ! traffic ( goodwill mu/ run 9 a direction t[>d y if y want maximum results1 z !y call effici5cy n[adays4 ,good old rule #aba ( ! /&>d code says3 ,:5 9 d\bt take ! safe c\rse & run no risks1 :i*1 9 ! case ( acqua9tance1 means if unc]ta9 :e!r y "k a man or n1 speak to him & give him ! glad h& anyway4 ,y w h to discipl9e m51 b t c be done )\t p>t+ company ) y\r good mann]s4 ,rememb] t ! mu*-abus$ ^w discipl9e comes f ! same root z ! ^w disciple1 a pupil1 a le>n]1 a foll[]4 ,x is always easi] to lead m5 ?an to drive !m4 ,:5 y g ov] ! division d n try to see h[ _m telegrams y c s5d1 b h[ few4 ,x is usually a pretty safe rule aft] writ+ a telegram on ! h9d end ( a tra9 to c>ry x by two or ?ree /ations to see if y w\ld r n take x back to ! (fice y\rself4 ,! dispat*]s us$ to tell y\r old dad t !y c\ldn't h told he 0 out on ! l9e z f> z 8 messages 7 an indication4 ,ano!r ?+1 d n try to plug y\r :i/le & muffle y\r bell4 ,let ev]ybody "k y are com+4 ,! ,old ,sleu? /unt is = crim9als1 n = hone/ employes4 ,be on h& s frequ5tly t y\r com+ is tak5 z a matt] ( c\rse4 ,nev] hunt quail ) a brass b&1 b be> 9 m9d t m51 unlike quail1 r l to p]* on a b& wagon4 ,if y are tempt$ to wait beh9d box c>s to see if ! m5 on a night pony h gone 9 ! hay1 d n yield1 b get out1 see t ! swit*es are l9$ up1 & c\nt ! ties 9 front ( ! headlight until somebody gives h] /eam2 j z ,napoleon walk$ po/ = ! sleep+ s5t9el4 ,!n1 if y adm9i/] a polite jack+ up x w be twice z effective1 ev5 if ! delay to ! "w t "o "t has cont9u$4 ,rememb] t ?+s are n z !y %\ld be1 & x is probably y\r own fault if1 "u normal conditions1 a p>ticul> movem5t dep5ds ^u y\r p]sonal ef=ts4 ,any r\t9e action t y take %\ld be calculat$ to help _m tra9s1 or "o tra9 _m times2 or to help _m m51 n m]ely ! tra9s or m5 9 "q4 ,x is all "r1 9 em]g5cies1 to jump 9 & d ! "w ( a conductor1 ( an eng9eman1 ( a swit* t5d]1 or ( any o!r employe4 ,! great tr\ble is 9 discrim9at+ betwe5 an em]g5cy & a defect :i* c bett] be rem$i$ 9 "s o!r way4 ,! small] ! calib] ( ! (ficial ! m num]\s ! em]g5cies to 8 m9d4 ,y %\ld try to arrange y\r "w s z to /ay up all night at lea/ once a week1 ei!r 9 ! (fice1 or bett]1 on ! road or 9 ! y>ds4 ,y w keep bett] 9 t\* ) ! m5 & ! ?+s = :i* y1 asleep or awake1 are always responsible4 ,y rememb] :5 y\r si/] ,lucy 0 little h[ we ask$ h] :y %e said h] pray]s at night b usually omitt$ !m 9 ! morn+4 ,h] answ] :i* s tickl$ y 01 ,i ask ,god to take c>e ( me at night1 b ,i c take c>e ( myself 9 ! daytime4 ,x is mu* ! same way ) a railroad4 ,f y\r po9t ( view x w take pretty fair c>e ( itself z a daylight job1 b at night t proposition loses its rights4 ,! y\nge/ dispat*]1 by virtue ( be+ ! s5ior repres5tative awake1 is to a c]ta9 ext5t g5]al manag]4 ,! lea/ exp]i5c$ m5 are 9 ! y>ds & r\ndh\ses4 ,! ev]-fai?ful sectionm5 are (f ! "r ( way4 ,! c> inspector's light & ! eng9eman's tor* are poor sub/itutes = ! sun 9 locat+ defects4 ,! mo/ active bra9s are dull$ by ! d>kness j be=e dawn4 ,!n x is t a brief h\r may side-track or d]ail ! good "w ( _m days4 ,x is ?is responsibility1 ?is /ruggle ) nature1 ?is help+ ,god to "w out ! good 9 m51 t makes our pr(ession noble & develops qualities ( greatness 9 its memb]s4 ,next "t ,i %all try to tell y some?+ ab\t help+ y\r tra9 dispat*]s4 ,) a fa!r's bless+1 ev] y\r own1 ,d4 ,a4 ,d4 ,,lett] ,,ii4 ,,help+ ,,! ,,tra9 ,,dispat*]s4 ,m>* #bg1 #aijd4 ,my ,de> ,boy3--,i promis$ 9 my la/ to say some?+ ab\t help+ y\r tra9 dispat*]s4 ,! way to help any man is fir/ to enc\rage him & by %[+ t y appreciate 8 good qualities give him confid5ce 9 himself4 ,:5 y come 9 (f ! road tell ! dispat*]1 if su* be ! case1 ,nice meet+ po9t y made ye/]day = #ae & #af2 ,i 0 !re & !y bo? kept mov+ almo/ l d\ble track4 ,if y\r division has be5 badly h&l$1 ! dispat*]1 unaccu/om$ to su* appreciation1 w at fir/ ?9k ?is is a s>ca/ic prelude to hav+ ! h>poon ?r[n into him2 b y\r s9c]ity w soon disabuse 8 m9d ( su* a notion4 ,s>casm 9 (ficial int]c\rse or t[>d "o's subord9ates %\ld nev] be tol]at$4 ,x is an exp5sive k9d ( extra t %\ld nev] be run4 ,:5 y praise a man x w add to 8 good feel+ if "s "o else happ5s to be pres5t4 ,if y h to c5sure anyone1 :e!r directly or ?r\gh ! *annels1 d x privately & sp>e ! recipi5t all unnecess>y humiliation4 ,! (ficial :o rememb]s to m5tion good "w w f9d 8 rebukes & criticisms mu* m effective 9 rem$y+ poor "w ?an ! (ficial ^: !ory & practice are to take up failures & to let successes be tak5 = grant$4 ,ano!r way to help a man is to lead him away f ! pitfalls t are peculi> to 8 pa? ( "w4 ,! (ficial :o is an old dispat*] has to fight 9 himself ! temptation to be ! :ole *eese4 ,he has to le>n to tru/ subord9ates ) details4 ,e position entails "s inh]5t temptations4 ,! absolute1 unque/ion$ au?ority giv5 a dispat*] 9 tra9 movem5ts bre$s a temptation to be autocratic & unreasonable1 to put out too _m ord]s1 to give too _m in/ructions4 ,!re=e1 try to get y\r dispat*]s 9 t\* ) y\r crews4 ,if ! =m] are 9 a skyscrap] upt[n1 get au?ority to build an (fice = !m at ! t]m9al :]e mo/ ( ! crews live4 ,p]sonal contact is mu* bett] ?an long-di/ance communication by wire4 ,!re is en\gh ( ! latt] f ! v nature ( ! bus9ess )\t caus+ an unnecess>y am\nt by artificial conditions4 ,! temptation ( a legislator is to make too _m laws2 ( a doctor to prescribe too mu* m$ic9e2 ( an old man to give too mu* advice2 & ( a tra9 dispat*]1 once m1 to put out too _m ord]s4 ,x us$ to be ?\ght by "s t ! be/ dispat*] 0 ! "o :o put out ! mo/ ord]s4 ,! lat] & bett] idea is t1 g5]ally speak+1 ! be/ dispat*] puts out ! fewe/ ord]s4 ,x is always easi] to give ord]s ( any k9d ?an x is to execute !m4 ,x is a f> cry f an ,o4,s4 on a tra9 %eet to gett+ a heavy drag into a sidetrack & out aga94 ,x (t5 takes long] to /op a tra9 & get an ord] sign$ & complet$ ?an ! additional "t giv5 9 ! ord] am\nts to4 ,ev5 a judici\s use ( ! b5efic5t n9ete5 ord] involves m or less delay4 ,"o ( ! lessons a dispat*] has to le>n is to "k :5 he is up aga9/ x2 :5 he has figur$ badly2 & :5 n to make a bad matt] worse by va9ly try+ to retrieve a hopeless delay4 ,a good dispat*] w "k )\t be+ told t he has made a poor meet+ po9t4 ,educate him to consid] t z an error to be avoid$ "u l conditions 9 ! future2 n z a mi/ake to be made worse by putt+ out m ord]s t may fail to help ! /abb$ tra9 en\gh1 & may result 9 hav+ e fell[ on ! road delay$4 ,if any tra9 mu/ be delay$1 let x be "o t is already late r ?an "o t is on "t4 ,above all get ! confid5ce ( y\r dispat*]s s t !y w n try to cov] up _! own mi/akes or ^? ( o!rs4 ,tea* !m t1 9 ! d\btful ev5t ( its becom+ necess>y1 ! sup]9t5d5t is able to d ! cov]+ up act = ! :ole division4 ,e sup]9t5d5t & high] (ficial %\ld rememb] t if ! same tra9 ord] is giv5 e day !re mu/ be some?+ radically wrong ) ! "t table4 ,all ov] ?is broad l&1 day aft] day1 hundr$s ( unnecess>y tra9 ord]s are be+ s5t because _m "t tables are con/ruct$ on ! models ( =ty ye>s ago4 ,at t "t1 9 fact z 9 "n1 !re 7 two classes ( tra9s1 pass5g] & freight4 ,to-day !re are 9 reality at lea/ two di/9ct classes ( pass5g] tra9s & two classes ( freights1 or at lea/ f\r 9 all4 ,on mo/ ( ! roads 9 ! c\ntry pass5g] tra9s ( :atev] nature or importance are all %[n 9 "o class1 ! fir/4 ,z a result e limit$ tra9 9 ! inf]ior direction on s+le track has to be giv5 "r by tra9 ord] ov] oppos+ local pass5g] tra9s 9 ! sup]ior direction4 ,9 o!r words1 ! work+ "t table1 by def9ition a g5]al law1 has no m practical value1 z betwe5 su* tra9s1 ?an an adv]tis+ fold]4 ,a tra9 ord] by its v nature is an exception to ! g5]al law1 ! "t table4 ,:5 ! exception becomes ! rule x is high "t to head 9 or to put out a ?9k+ flag4 ,"s ye>s ago y\r old dad aft] mu* p]suasion induc$ 8 sup]iors to let him make f\r classes ( tra9s on a pretty w>m piece ( s+le track4 ,! result directly & indirectly 0 to r$uce ! numb] ( tra9 ord]s by tw5ty or tw5ty-five p] day4 ,e tra9 ord] giv5 increases ! possibility ( mi/ake & disa/]2 ! few] ! ord]s ! saf] ! op]ation4 ,! *ange 0 made )\t ev5 an approa* to a mi/ake or ! semblance ( disa/]4 ,! dispat*]s be+ less occupi$ 7 able to give m att5tion to local freights1 & ! g5]al effici5cy ( ! tra9 s]vice 0 greatly increas$4 ,! wires c\ld g d[n & ! mo/ important tra9s w\ld keep mov+4 ,x has /ood ! te/ ( ye>s & if ! old me?od 7 resum$ a grievance committee w\ld probably wait on ! managem5t4 ,successful politicians & public speak]s h long s9ce le>n$ n to disgu/ _! he>]s by try+ to talk 9 language ridicul\sly simple & uncultur$4 ,= u to say t ! intellig5t employes ( to-day _c keep 9 m9d f\r or ev5 five classes ( tra9s is to confuse !m ) ! comp>atively illit]ate m5 ( a bygone g5]ation4 ,! public s*ool & ! daily newspap] h made a "p ( our problem easi]4 ,we are pay+ high] wages ?an ev] be=e1 b is x n p>tly our own fault if we fail to get full value receiv$8 ,!re=e1 see if y\r "t tables appeal to tradition or to reason2 if !y belong to a p]iod :5 wom5 wore hoopskirts1 or to a "t :5 wom5 ride :eels & play golf4 ,9 brief1 be=e y take ! /ylus to remove ! dirt balla/ f ! dispat*]'s eye1 be sure t !re are no brakebeams /uck 9 y\r own headlight4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,iii4 ,,h&l+ ,a ,,y>d4 ,april #c1 #aijd4 ,my ,de> ,boy3--,y h ask$ me to give y "s po9t]s on h&l+ a y>d4 ,y w f9d t ne>ly all situations 9 a y>d h>k back to "o simple rule1 :i* is3 ,:5 y get hold ( a c> move x z f> z possible t[>d its f9al de/9ation be=e y let g ( x4 ,! tra9+ ( a swit*man is usually su* t1 if let alone1 he w /ick ! c> 9 ! fir/ conv5i5t track & wait to make a deliv]y until he c pull e track 9 ! y>d & put ) x all o!r c>s ) ! same c>ds or m>ks4 ,by ?is "t "s o!r fell[ ) a simil> hone/y ( purpose b diff]5tly appli$ w come along & bury ! c> or block ! fir/ man 9 s t "o eng9e has to /& idle4 ,a y>dma/] has to le>n to keep 8 eng9es scatt]$ & to hold ea* =eman responsible = ! "w ( an eng9e4 ,a good y>dma/] kn[s in/9ctively :]e to be at a c]ta9 "t to m9imize ! delay incid5t to eng9es bun*+4 ,! old swit*man :o becomes a y>dma/] (t5 proves a failure because he _c ov]come 8 incl9ation to foll[ "o eng9e & take a h& 9 ! swit*+ himself4 ,by s do+ he may p]haps increase ! "w accompli%$ by t "o eng9e1 possibly five p] c5t2 b 9 ! meantime ! o!r eng9es1 = want ( compreh5sive1 intellig5t in/ructions1 are gett+ 9 ea* o!r's way & ! effici5cy ( ! day's s]vice is decreas$ maybe tw5ty p] c5t4 ,good y>dma/]s are ev5 h>d] to discov] or develop ?an good tra9 dispat*]s4 ,! exposure1 ! irregul> h\rs = ! y>dma/]'s meals 9 ev5 ! be/ regulat$ y>ds make a good conductor le]y ab\t giv+ up a com=table run to assume ! increas$ responsibility ( a y>d4 ,! pay ( a y>dma/] is little m ?an t ( a conductor & is sometimes less4 ,"r "h is a *ance = "s deep adm9i/rative ?\ght4 ,x is s mu* easi] to get good conductors ?an good y>dma/]s1 %\ld we n make ! latt] position m attractive8 ,"s roads h done ?is by mak+ x "o ( ! positions f :i* to promote tra9ma/]s1 & seldom h su* appo9tees fall5 d[n4 ,h[ev]1 !re are h>dly en\gh promotion loaves & fi%es to g ar\nd4 ,m5 get tir$ ( liv+ on skimm$ milk on e>? = ! sake ( promis$ cream 9 heav54 ,e swit* eng9e work$ co/s ! company sev]al hundr$ doll>s p] mon?1 & ! y>dma/] ^: good figur+ c save work+ ev5 "o eng9e is m ?an e>n+ 8 sal>y4 ,! clos] y c get y\r y>dma/]s to y\r (ficial family ! bett] y\r adm9i/ration4 ,pick up a y>dma/] occasionally & take him to headqu>t]s ) y s t he w keep acqua9t$ ) ! dispat*]s4 ,?is w hold d[n friction & save ! company's good money4 ,a dispat*] naturally wants to get all ! tra9s he c into a t]m9al1 :ile a y>dma/] is do+ 8 level be/ to get tra9s out4 ,) su* radically diff]5t po9ts ( pr(essional view !re is a big opportunity = ! sup]9t5d5t & ! tra9ma/] to d ! h>moniz+ act1 to keep pleasantly be=e employes ! fact t all are work+ = ! same company1 t all d bus9ess ) ! same payma/]4 ,bless$ are ! peacemak]s doesn't mean necess>ily !re mu/ fir/ be tr\ble4 ,peace c>ri$ 9 /ock is bett] ?an t manufactur$ on hurry-up %op ord]s4 ,if y are look+ = tal5t to run a y>d1 consid] "s ambiti\s dispat*]4 ,too few dispat*]s h become y>dma/]s4 ,! same cool head1 ! same quick judgm5t1 ! same executive ability are ne$$ 9 bo? positions4 ,! man :o has successfully fill$ bo? is usually equipp$ to g aga9/ almo/ any old (ficial job1 )\t hav+ to back up & take a run = ! hill4 ,! curse ( mod]n civilization is ov]-specialization4 ,! _w gr[s bett] & produces /rong]1 bett] m5 all ! :ile4 ,p]haps ?is is 9 spite ( r ?an on acc\nt ( highly specializ$ organization4 ,no indu/ry c af=d to be )\t ! old-fa%ion$ all ar\nd man :o is good any:]e y put him4 ,! "w ( ! y>dma/] is m spectacul> ?an t ( ! dispat*]4 ,to come d[n to a conge/$ y>d among a lot ( disc\rag$ m5 block$ 9 )\t room to sidetrack a h&c> is l sitt+ d[n to a tra9 %eet ) mo/ ( ! tra9s ti$ up = ord]s4 ,9 ei!r case let ! "r man take hold & 9 a few m9utes ! m5 involv$ w tell y :o x is has assum$ *>ge4 ,)\t realiz+ x & )\t kn[+ :y1 !y r$\ble _! ef=ts2 ?+s beg9 to move1 & ! incid5t goes d[n 9 ! leg5ds ( ! division to be ! talk ( ! caboose & ! r\ndh\se = ye>s to come4 ,to ! man ^: cool head & e>ne/ness are br++ x all ab\t comes ! almo/ unconsci\s exhil>ation t !re is 9 lead+ re9=cem5ts to ! fir+ l9e4 ,he feels ) ! ,c\nt ( ,monte ,cri/o1 ,! _w is m9e1 ,i h ! swit*es set to head x 94 ,get out ( y\r head ! "y brakeman's idea t y>d jobs are = old wom5 & hasbe5s4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,iv4 ,,di/ant ,,signals ,,on ,,*ief ,,cl]ks4 ,april #aj1 #aijd4 ,my ,de> ,boy3--,y write me t y h be5 kept v mu* 9 y\r (fice ( late because ! g5]al sup]9t5d5t has tak5 y\r *ief cl]k = ! same position 9 8 own (fice4 ,y hope t y\r fri5d1 ! auditor1 may be able to furni% y a good man :o has su* a ?or\gh k ( acc\nts t y w be able to give less att5tion to su* matt]s & !re=e be out on ! road t mu* m4 ,y w p>don a fa!r's sev]ity1 b y are runn+ on bad track1 & my int]e/ prompts me to put out a sl[ ord] = y4 ,y h _h ! division a %ort "t1 x is true1 b t is only a p>tial excuse = n hav+ bett] organization ?an y\r lett] unwitt+ly admits4 ,y h be5 !re long en\gh to h siz$ up ! m5 on ! division1 & y %\ld "k :]e to put y\r h& on a man = practically any position4 ,a good organiz] does n wait = a vacancy to occur or ev5 come 9 sight be=e ?9k+ ( ! next incumb5t4 ,he is always into cle> on su* a proposition4 ,he has ?\ght x all out be=eh&4 ,he has 9 m9d two or ?ree available m5 = e possible vacancy t c occur1 = e job on ! pike1 includ+ 8 own4 ,:]ev] possible by judici\s *ang+ ( m5 he n only has a man 9 m9d1 b he has giv5 him "s prelim9>y tra9+ =1 p]haps "s actual exp]i5ce 91 ! position to be p]man5tly fill$4 ,! tone ( y\r lett] is half compla9+ because ! g5]al sup]9t5d5t has tak5 y\r good *ief cl]k4 ,away ) su* a feel+2 x is unwor?y4 ,y %\ld feel flatt]$ t y\r division _h a *ance to fill ! vacancy4 ,y %\ld rejoice 9 ! advancem5t ( y\r fai?ful subord9ate4 ,"s divisions1 l "s (ficials1 are kn[n ! c\ntry ov] z develop]s ( tal5t4 ,y\? is prov]bially quick1 & ,i ?9k sometimes t y y\ng/]s are quick] at gett+ into a rut ?an are we old fogies4 ,:y = a *ief cl]k mu/ y necess>ily h a man ) (fice exp]i5ce8 ,does x n occur to y t y\r (fice w be 9 bett] t\* ) its responsibilities if x is 9 *>ge ( a man :o has work$ outside along ! road8 ,:y n look among y\r tra9m51 y\r y>dm51 y\r dispat*]s1 y\r ag5ts1 y\r op]ators1 or ev5 among y\r section =em58 ,exp]i5ce is a great tea*]1 b x c nev] entirely supply ! place ( native ability1 ( natural adaptability4 ,bra9s & tact are ! ess5tials & ea* is comp>atively useless )\t ! o!r4 ,bo? mu/ be develop$ by tra9+1 b su* tra9+ does n necess>ily h to take ! same c\rse = all m54 ,railroad+ z a bus9ess is only sev5ty-five ye>s old1 & z a pr(ession is mu* y\ng] ?an t4 ,x is too e>ly 9 ! game to lay d[n iron-clad rules z to ! be/ *annels = tra9+ & advancem5t4 ,common s5se dem&s t su* av5ues be broad & m or less def9ite4 ,! dang] is t !y w be only pa?s & s n>r[ t !y w we> into ruts4 ,d n delude y\rself into ?9k+ t by go+ out on ! road y c get away f ! acc\nts4 ,!y are a flagman t is nev] left beh9d to come 9 on a foll[+ section4 ,y c nev] get beyond wat*+ ! company's doll>s & c5ts any m ?an a successful musician c omit practice4 ,"s (ficials ?9k t ! way to exam9e a payroll or a v\*] is to see t all ! ext5sions are accurately made1 t ! columns are correctly add$4 ,?is me*anical cl]ical "w is ab\t ! la/ ?+ an (ficial %\ld h to d4 ,he %\ld "k h[1 b 8 exam9ation %\ld be f a diff]5t viewpo9t4 ,prim>ily he mu/ look to see if ! company is gett+ value receiv$ = money exp5d$4 ,he mu/ "k t ! rolls & v\*]s are hone/ly made up1 t agreem5ts involv$1 if any1 are c>ri$ out to ! lett]4 ,! agreem5ts may n be to 8 p]sonal lik+1 may n accord ) 8 ideas ( ju/ice1 b ! responsibility = t "p is 8 sup]ior's1 n 8 own4 ,!re is a prop] *annel = him to foll[ 9 attempt+ to protect ! company's int]e/s1 b t *annel is n ! "o ( a petty rul+ on a m9or "q involv$ 9 a v\*] or a payroll4 ,ov]time1 = example1 is n a spook b a bus9ess proposition4 ,if e>n$ accord+ to ! s*$ule x %\ld be all[$ unhesitat+ly4 ,be=e y jack up a y>d-ma/] = hav+ s mu* ov]time1 see if ! cutt+ out ( t ov]time w mean ! great] exp5se ( work+ ano!r eng9e4 ,! con/ant ?\ght ( e (ficial is h[ to r$uce exp5ses1 h[ to cut d[n payrolls4 ,?is habit ( m9d1 comm5dable z x is1 has its dang]s4 ,9 any bus9ess we mu/ sp5d money to get money4 ,! auditor's /atem5ts d n tell u :y we lo/ c]ta9 traffic ?r\gh relatively poor s]vice4 ,_! sil5ce is n eloqu5t ^u ! subject ( ! bus9ess we fail$ to get4 ,figures mu/ be f\ght ) figures & _m a good op]at+ (ficial has _h to lie d[n 9 ! face ( ! auditor's fire because1 f lack ( intellig5t /udy ( /ati/ics on 8 own "p1 he _h no ammunition ) :i* to reload4 ,d n feel t if y happ5 to advocate an increase ( exp5se y are necess>ily a discr$it to ! pr(ession1 a di%onor to ! clo?4 ,!re are few roads t w\ld n save money 9 ! long run by all[+ ea* division say "o hundr$ doll>s p] mon? = develop+ tal5t4 ,! exp5se di/ribut$ to oil = adm9i/rative ma*9]y w\ld express ! idea4 ,x w\ld !n be up to ! sup]9t5d5t to "w out orig9al me?ods = sp5d+ ?is money to ! be/ advantage4 ,a bright "y fell[ ) ! e> m>ks ( a com+ (ficial c\ld be giv5 tra9+ 9 v>i\s positions4 ,:ile he is act+ 9 a c]ta9 position1 ! regul> incumb5t c\ld be s5t to obs]ve me?ods else:]e or be giv5 tra9+ 9 "s o!r dep>tm5t4 ,= example1 :ile y\r c&idate is runn+ a y>d1 ! y>dma/] c\ld be an und]/udy = a sup]visor4 ,a /ation ag5t c\ld take ! place ( a section =eman1 an op]ator ! place ( a *ief cl]k1 & s on indef9itely4 ,d n und]/& me z advocat+ a :olesale %akeup or ! do+ away ) p]man5cy ( t5ure4 ,! limitations ( ! majority ( m5 are su* t !y are bett] left 9 "o fix$ groove4 ,we gr[ to be n>r[ 9 our me?ods because m5 are n>r[4 ,:at ,i want is = u to be broad en\gh 9 me?od to keep f dw>f+ ! exceptions 9 ! ranks1 & at ! same "t keep ! p>ts ( our adm9i/rative ma*9e int]*angeable4 ,! orig9al entry into ! s]vice is m or less a matt] ( accid5t z to dep>tm5t ent]$4 ,let u n leave a good man ! creature ( accid5t all 8 days4 ,! company is ! los] z well z ! man4 ,we compla9 because ! trades unions advocate a clos$ %op1 a re/rict$ output1 a limit$ numb] ( appr5tices4 ,is n _! attitude a logical developm5t ( ! example we h set8 ,l ma/]1 l man4 ,let y\r new *ief cl]k und]/& t he is nev] to use y\r signature or initials to c5sure or reprim& any employe1 ei!r directly or by implication4 ,t is a pr]ogative y _c af=d to delegate4 ,x is all "r if a compla9t comes 9 = ! *ief cl]k to inve/igate by writ+ 9 y\r "n & say+3 ,k9dly advise conc]n+ alleg$ failure to d s & s2 or1 ,we h a compla9t t su* & su* happ5$ & w\ld l to h y\r /atem5t2 b he %\ld /op "r !re4 ,x is all wrong = him or = y to add1 ,we are a/oni%$ at y\r ignorance ( ! rules2 or1 ,y mu/ und]/& t su* conduct w n be tol]at$4 ,wait until bo? sides ( ! case are he>d4 ,!n y alone mu/ act4 ,! division w n g to pieces :ile su* matt]s await y\r p]sonal att5tion4 ,:ile y are le>n+ t ev5 a brakeman's unpaid bo>d bill may be satisfactorily expla9$1 ! brakem5 are le>n+ t ev5 a sup]9t5d5t c f9d ! "t to be fair & j4 ,a lack ( developm5t ( ! judicial quality 9 *ief cl]ks & _! sup]iors has co/ ! railroad /ockhold]s ( ?is c\ntry _m a doll>4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,v4 ,,safety ,,( ,,tra9s ,,9 ,,y>ds4 ,april #ag1 #aijd4 ,my ,de> ,boy3--,i h y\rs say+ t my lett] on y>d "w omits m5tion ( ! mo/ important feature1 ! safety ( tra9s 9 y>ds2 t ! lett] is mu* l a cup ( lun*-c\nt] c(fee--v good1 :at !re is ( x1 & pl5ty ( x1 su* z x is4 ,i admit t y h caught me n only f\l ( ! ma91 b outside ! swit*es4 ,i appreciate y\r consid]ation 9 s politely pull+ ! :i/le cord = me1 :5 y w\ld h be5 ju/ifi$ 9 sett+ ! air4 ,we all l to be ) good company & pull ! presid5t's special1 & 9 ?is case ,i seem to h ) me no less di/+ui%$ companions ?an ! ,am]ican ,railway ,association4 ,t able body has be5 det\r$ too long ar\nd ?is important matt] ( rules gov]n+ tra9s 9 y>ds4 ,be=e ,i leave _! v>ni%$ c>s & climb into ! gangway ( a swit* eng9e to run into ! y>ds1 ,i want ! conductor to ?r[ (f a regi/] slip sett+ =? my admiration = ! great "w already done by t bra9y organization4 ,i take (f my hat to ! ,am]ican ,railway ,association4 ,:5 ,i take (f said hat1 especially to a lady1 ,i always keep bo? eyes op54 ,adoration %\ld n be too bl9d or "o may ov]look "s o!r meet+ po9ts & l& cle> (f ! "r ( way4 ,long ago "s bright m9ds1 ^: id5tity is lo/ 9 ! ru% ( ! ye>s1 hit ^u ! happy exp$i5t ( divid+ tra9s into two k9ds1 regul> & extra2 j z e>ly !ology divid$ mank9d into ! two conv5i5t classes ( sa9ts & s9n]s4 ,?is designation ( tra9s1 d\btless l all innovations oppos$ at fir/1 soon acquir$ ! sacr$ness t "t br+s to all ?+s4 ,at t p]iod :5 we got a c> ov] ! road & into ! t]m9al we felt t its tr\bles 7 ab\t end$1 z did ! contempor>y noveli/ ^: t]m9al 0 always a betro?al sc5e4 ,"u mod]n conditions a c> rea*+ a t]m9al1 l a c\ple leav+ ! alt>1 f9ds t its problems h only fairly begun4 ,less romance1 m progress4 ,did y ev] try to expla9 to an intellig5t travel+ man j :at a tra9 is8 ,did he n ask y "s que/ions t kept y guess+ = a week8 ,did he n rem9d y t outsid]s usually make ! inv5tions t revolutionize op]ation8 ,radical *anges 9 me?ods ( w>f>e are seldom necessitat$ by ! inv5tions ( milit>y m54 ,a druggi/ inv5t$ ! automatic c\pl]4 ,railroad m5 did n pat5t ! air brake or devise ! sleep+ c>4 ,all ?is is natural1 because 9 any pr(ession :]e "o atta9s excell5ce 9 a giv5 me?od 8 m5tal vision may become contract$2 he may reason 9 a circle4 ,e once 9 a :ile we are appall$ by a t]rible collision 9 a t]m9al1 ! result p]haps ( "s poor devil ( an employe n appreciat+ fully ! mean+ ( all tra9s4 ,to ! innoc5t by/&] ! swit* eng9e & c>s are j z mu* a tra9 z ! ,pullman fly] ) its two little gre5 m>k]s on ! la/ c>4 ,aft] su* accid5ts1 = a brief p]iod1 we he> a great deal ab\t act ( ,provid5ce1 presumptu\sness ( man1 fallibility ( ! human m9d1 surprise *eck+1 discipl9e ( employes1 company _s1 gov]nm5tal sup]vision & a lot ( o!r m or less unrelat$ subjects4 ,are we n to blame = n hav+ met ! issue squ>ely8 ,is x n "t t we legislat$ to recognize ! scores ( eng9es *as+ ?r\gh our t]m9als1 f freigh?\se to y>d1 f eng9e h\se to /ation8 ,are !y outca/s8 ,d ! millions ( doll>s ( inve/m5t !y repres5t come ?r\gh a diff]5t treasury8 ,to ! human m9d an eng9e or a motor is a tra91 :ile a cut ( c>s )\t motive p[] is only a piece ( a tra91 & goes to ! bra9 z an idea ( some?+ incomplete4 ,all ! artificial def9itions ( ! /&>d code _c alt] ?is /ate ( facts4 ,:at d y ?9k ( ! foll[+ propos$ designations & t5tative def9itions8 ,tra94--,an eng9e 7or motor7 9 s]vice1 ) or )\t c>s4 ,two or m eng9es 7or motors7 may be comb9$ z "o tra94 ,regul> ,tra94--,a tra9 repres5t$ on ! "t table4 ,x may consi/ ( sections4 ,a section d]ives its runn+ exi/5ce f a tra9 ord] requir+ a regul> tra9 or ! prop] section !re(1 to display prescrib$ signals4 ,extra ,tra94--,a tra9 n repres5t$ on ! "t table1 b d]iv+ its runn+ exi/5ce f tra9 ord]4 ,y>d ,tra94--,a tra9 nei!r repres5t$ on ! "t table nor creat$ by tra9 ord]1 b d]iv+ its runn+ exi/5ce f rules gov]n+ movem5ts )9 prescrib$ limits4 ,y w f9d if y "w ^! def9itions ?r\gh ! /&>d code ! *anges w be slight1 b ! results compreh5sive & satisfactory4 ,?is w d z a />t]1 b y w live to see tra9s h&l$ on s+le track )\t tra9 ord]s z we n[ und]/& ! t]m4 ,if ?is answ]s y\r signal1 suppose we call 9 t flag we :i/l$ out :5 we /opp$ to talk x ov]4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,vi4 ,,/&>diz+ ,,adm9i/ration4 ,april #bd1 #aijd4 ,my ,de> ,boy3--,:ile back+ 9 on a bran* idea ,i bump$ into a load consign$ to ! ,am]ican ,railway ,association :i*1 ) y\r p]mission1 ,i wi% to br+ 9 beh9d ! caboose to save a swit*4 ,yes1 ,i h ti$ a gre5 flag on ! re> grabiron = a m>k]4 ,:5 ! h9d man has dropp$ (f to %ut ! swit* & has giv5 ! eagle eye a high sign1 ,i %all make a note on ! :eel report to ! effect t !re is n a mu* bett] daylight m>k] ?an ! caboose itself4 ,"s p d\bt ! necessity = gre5 flags on freight tra9s or "w tra9s unless ! caboose does n happ5 to be ! la/ c>4 ,night m>k]s are unque/ionably necess>y1 b are n a s\rce ( additional exp5se1 z ! same oil answ]s = bo? ! re> r$ signal & ! m>k]4 ,! idea 9 "q is t ! ,am]ican ,railway ,association might well af=d to pay sal>ies to m ( its (ficials & let c]ta9 ones give _! entire "t to committee "w & ! g5]al welf>e4 ,x is too mu* to expect t m51 probably already ov]work$ on _! own roads1 c f9d ! broade/ solution ( problems 9 ! v limit$ "t all[$4 ,x might be possible to "w out a plan :]eby election to c]ta9 positions 9 ! association w\ld mean t ! individual elect$ 0 to be loan$ to ! association = 8 t]m ( (fice1 say two ye>s1 & !n return to s]vice ) 8 own company4 ,a p]man5t body ( (ficials 9 su* an organization w\ld be undesirable1 save ( c\rse ! able secret>y1 = ! reason t too long a sep>ation f active s]vice w\ld beget an indiff]5ce to practical op]at+ conditions4 ,"u su* a plan (ficials w\ld h to be elect$ by "n to prev5t a company f unload+ any old rail on ! association4 ,y "k t "s /ati/ician has figur$ out t ! av]age (ficial life ( a railroad man 9 any "o position is only ab\t two ye>s4 ,re>rangem5t ( ! /aff on ! return ( an (ficial f su* broad5+ special duty %\ld n be a difficult matt]4 ,b1 z a man once said to me1 ,y w n br+ all ^! re=ms ab\t until ! old fogies die (f1 & by t "t y w be an old fogy y\rself & x w n make any diff]5ce4 ,!re is almo/ no limit to ! numb] ( matt]s 9 railway adm9i/ration t c be made /&>d & uni=m = all roads4 ,a great deal has be5 done1 b to a com+ g5]ation ! pres5t /age ( accompli%m5t w seem to h be5 only a fair beg9n+4 ,! hopeful feature is t roads n[ meet ea* o!r 9 a mu* broad] _s ?an ev] be=e4 ,! =tress t p>leys is half tak51 & :5 negotiations look+ to uni=mity are once begun a long /ride =w>d has be5 tak54 ,take ! wage agreem5ts ( a doz5 roads at a l>ge t]m9al4 ,all twelve are int5d$ to mean practically ! same ?+1 yet ! word+ ( no two w be f\nd alike4 ,?is probably is n due s mu* to a dis9cl9ation to get toge!r z to a lack ( "t = work+ out uni=m details4 ,"s roads are noticeable = ! cle>ness1 concis5ess & brevity ( _! in/ructions4 ,o!rs employ a lot ( surplus words :i* are z exp5sive & annoy+ 9 op]ation z dead c>s 9 a y>d4 ,on e road !re are a few m5 9 ! (ficial family :o h a faculty ( expression1 ei!r inborn or acquir$4 ,"s day :5 we m fully ov]come ! prejudice aga9/ s5d+ (ficials to s*ool we %all utilize ! s]vices ( su* valuable m5 z in/ructors 9 /yle4 ,:5 ?is is done1 especially 9 ! traffic & legal dep>tm5ts1 we %all mat]ially r$uce our telegraph exp5ses4 ,! m]e ?\ght ( ! ?\s&s ( unnecess>y words fly+ ov] ! railroad wires e day is en\gh to give "o telegraph]'s cramp4 ,"s roads occasionally c5sor telegrams ) a view to r$uc+ _! numb] & _! l5g?4 ,^! ef=ts1 l municipal re=m1 are apt to be too spasmodic to prove ( la/+ value4 ,success 9 any?+ dep5ds ^u keep+ mo/ ev]la/+ly at x4 ,y notice t ,i d n conf9e ?is rem>k to our own pr(ession4 ,c>ry a flag = me aga9/ ! man :o always says3 ,9 railroad+ y h to d ?us & s1 = x's n l o!r bus9ess4 ,all mu/ admit t conditions 9 railroad+ are int5se2 t1 except 9 an army 9 "t ( w>1 !re is no pr(ession t is m /r5u\s or calls = bett] /ay+ qualities4 ,^! facts1 h[ev]1 d n put u 9 a class by ourselves1 a little l[] ?an ! angels1 a few c> l5g?s ahead ( p]fection4 ,z ,oliv] ,cromwell said1 "s ?+s are fundam5tal4 ,"o ( !m is t good organization & adm9i/ration dep5d ^u c]ta9 basic pr9ciples :i* hold true = any indu/ry4 ,:atev] "o's religi\s views1 he mu/ f9d t ! ,bible is "o ( ! be/ books ( rules ev] writt51 "o ( ! be/ /&>d codes on organization t has be5 devis$4 ,m5 7 organiz]s on a l>ge scale c5turies be=e railroads 7 built4 ,:51 aft] mon?s ( delib]ation1 ! conv5tion _h f9ally agre$ ^u ! provisions ( ! ,con/itution ( ! ,unit$ ,/ates1 ! docum5t 0 ref]r$ = revision to a committee on /yle & expression4 ,! result has be5 ! admiration ( ! ,engli% speak+ race4 ,! call]'s book does n %[ t ! ,am]ican ,railway ,association has ord]$ a run = su* a committee4 ,%\ld a claim ( t sort be made x w\ld h>dly be advisable to file ! la/ /&>d code z an exhibit4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,vii4 ,,! ,,new ,,tra9ma/] ,,& ,,civil ,,s]vice4 ,may #a1 #aijd4 ,my ,de> ,boy3--,i h y\r lett] tell+ ab\t y\r new tra9ma/]4 ,y feel t a man f ano!r division has be5 =c$ on y by ! g5]al sup]9t5d5t2 t y h suff]$ a p]sonal affront because ! promotion y recomm5d$ on y\r own division has n be5 approv$4 ,i am sorry to rule aga9/ y1 b f y\r own /ory if anybody des]ves six mon?s twice a ye>1 x is y & n ! g5]al sup]9t5d5t4 ,! latt] may h be5 lack+ 9 tact2 he may h be5 unduly inconsid]ate = y\r p]sonal feel+s1 b 9 mak+ ! appo9tm5t1 :i* y admit is a good "o1 he has d\btless be5 actuat$ by a consci5ti\s s5se ( duty4 ,rememb] t a fundam5tal pr9ciple ( highly organiz$ bodies is t a sup]ior _c expect to select 8 own lieut5ants4 ,! next high] is always consult$ & g5]ally ! latt]'s sup]iors also4 ,! !ory is t !y are 9 a position to h a broad] view1 to size up m tal5t1 to draw f ! sy/em at l>ge1 & to acc5tuate pr9ciples & policies 9 promotions & appo9tm5ts4 ,?is !ory is support$ by practice1 :i* goes ev5 fur!r4 ,on mo/ roads circul>s sign$ by ! sup]9t5d5t & approv$ by ! g5]al sup]9t5d5t ann\nce ! appo9tm5t ( a tra9ma/]4 ,d n let ?is delude y into ?9k+ ! g5]al manag] has n be5 consult$4 ,9 fact1 if y c\ld drop a nickel 9 ! slot & get a phonographic report ( conf]5ces on ! appo9tm5t1 y might happ5 to recognize ! voice ( ! presid5t himself be=e ! ma*9e %ut (f4 ,all ( :i* %\ld conv9ce y t ! /ockhold]s & directors h /rewn o!r (ficial pebbles besides y\rself along ! organization bea*4 ,y say t ! relation ( sup]9t5d5t & tra9ma/] %\ld be t ( eld] bro!r & y\ng] bro!r4 ,v true1 b d any ( u ev] select our bro!rs8 ,9 a primitive /ate ( civilization1 :5 =ce is law1 ! milit>y *iefta9 rules4 ,he makes & breaks 8 lieut5ants at pleasure4 ,! olde/ =m ( organization we h is ! milit>y1 = armies are old] ?an gov]nm5ts4 ,e nation has its bir? 9 ! ?roes ( battle4 ,"t passes & ! *iefta9 f9ds 8 lieut5ants insi/+ on p]man5cy ( t5ure4 ,gradually !y secure x1 & *annels ( promotion & appo9tm5t are def9$4 ,^! rea* ! l[] grades & ! g5]al f9ds t he has n ev5 ! au?ority to discuss a private soldi] f ! s]vice until ! latt] has be5 convict$ by a c\rt-m>tial ( an (f5se cov]$ by enactm5t ( ! legislative body ( ! nation4 ,9 e civiliz$ c\ntry (fic]s are commission$ by ! executive head ( ! nation & by no "o else4 ,! g5]al-9-*ief may recomm5d1 b he _c appo9t ev5 a second lieut5ant4 ,consid] n[ a comm]cial organization4 ,d y ?9k ! high-sal>i$ capta9 ( an ocean l9] c select 8 fir/ & second (fic]s )\t consult+ 8 sup]iors8 ,does he select 8 own crew8 ,really1 n[1 d y ?9k ! g5]al sup]9t5d5t %\ld p]functorily approve y\r recomm5dation = tra9ma/]8 ,m5 h be5 organiz+ armies & h be5 go+ d[n to ! sea 9 %ips = ?\s&s ( ye>s4 ,let ! railroads1 :i* h be5 9 exi/5ce only sev5ty-five ye>s1 draw ano!r leaf f ! lesson ( ! ages4 ,! "t is fa/ com+ :5 an (ficial _c dis*>ge a skill$ labor] f ! s]vice )\t ! approval ( at lea/ "o high] (ficial4 ,we may n l x2 we may say t su* policies w put ! road 9 ! h&s ( a receiv]4 ,t is j :at ! conductors said :5 we took away f !m ! privilege ( hir+ _! own brakem54 ,x w come j ! same4 ,we may z well look pleasant & see ! bright side4 ,:]e employm5t is made a lifetime bus9ess1 :]e admission !reto is re/rict$ to ! l[] grades & to y\ng] m51 public s5tim5t w n /& = lett+ ! "q ( a man's livelihood be decid$ by any "o (ficial1 h[ev] fair & j he may be4 ,safety & good adm9i/ration may dem& ! man's summ>y susp5sion f duty by ! imm$iate (ficial or employe 9 *>ge4 ,if ! man has be5 9 ! s]vice a prescrib$ probation>y p]iod 8 p]man5t dis*>ge w h to be approv$ by high] au?ority4 ,m5 w n c>e to risk hav+ a recomm5dation = dis*>ge disapprov$4 ,!y w le>n t ! m c>efully a dis*>ge has be5 consid]$ ! less readily w a re9/atem5t be made4 ,"s p ?9k y _c h milit>y me?ods & organization on a railroad because x has no gu>dh\se4 ,?is is a mi/ake4 ,y\r old dad1 aft] try+ bo?1 f9ds t railroads1 9 "s respects1 h a m p[]ful discipl9e ?an ! army4 ,a discipl9e bas$ on bread & butt]1 %oes = ! baby1 love ( home1 & pride ( family1 :i* is ! bulw>k ( ! /ate1 has 9 itself all necess>y elem5ts = maximum practical effectiv5ess4 ,re9/atem5ts1 unless bas$ on new evid5ce1 are demoraliz+ to discipl9e1 = ! reason t ! unwor?y employe bumps back to a l[] grade "s des]v+ man1 ^: good s]vice is !n reckon$ at a disc\nt4 ,"s pass5g] conductors become s color bl9d !y _c tell ! company's money f _! own4 ,!y keep d[n ! wrong lead until ! auditor d]ails !m at ! spott]'s swit*4 ,! ex-conductor gets hungry1 ! sympa!tic grievance committee1 n kn[+ :at is = its own be/ int]e/s1 int]c$es4 ,! managem5t1 dream+ ( loyalty 9 com+ /rikes1 re9/ates ! (f5d]4 ,"s "y conductor1 :o1 on ! /r5g? ( 8 promotion1 has m>ri$ or b\ght a home1 is set back to brak+4 ,?is causes "s brakeman to c>ry ! mail to ! extra li/4 ,he quits 9 disgu/ & ano!r road1 less sympa!tic1 gets ! b5efit ( 8 tra9+4 ,o!r re9/atem5ts foll[ & m ( ! y\ng] m5 quit4 ,ye>s g on1 a ru% ( bus9ess comes4 ,! managem5t look 9 va9 = promotion mat]ial & wond] at ! seem+ +ratitude 9 quitt+ ( s _m good "y m5 :om x 0 fully int5d$ to promote--9 ! sweet by & by4 ,?is is n ! exp]i5ce ( "o road1 b ( _m4 ,let u be j be=e we are g5]\s4 ,speak+ ( dis*>g$ employes1 did y ev] happ5 to be 9 a g5]al (fice ) an ex-pass5g] conductor1 dis*>g$ = unsatisfactory s]vices1 b seek+ imm$iate re9/atem5t2 & h an ex-(ficial1 :o left ! s]vice 9 fir/-class /&+1 come 9 & ask = ! next (ficial vacancy8 ,! conductor might succe$1 b ! (ficial w\ld fall a sacrifice on ! %r9e ( civil s]vice1 a feti* because1 9 its true mean+1 s little und]/ood4 ,i %all /r+ a civil s]vice limit$ = y on "s o!r "t c>d4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,viii4 ,,education ,,( ,,sev]al ,,k9ds4 ,may #h1 #aijd4 ,my ,de> ,boy3--,i happ5$ to meet y\r g5]al manag] ! o!r day1 & ! way he spoke ( ! good "w y are do+ w>m$ ! cockles ( my old he>t4 ,he said t y c\ldn't re/ easy until y knew m ab\t ! division ?an any o!r man4 ,?is1 ( c\rse1 is z x %\ld be1 b x is a/oni%+ h[ _m division sup]9t5d5ts are satisfi$ to grope along 9 ! d>k4 ,!n "s f9e day ! g5]al (ficials come along on an inspection trip & un9t5tionally make ! sup]9t5d5t look l ?irty c5ts by ! s9c]e que/ions !y ask ab\t ! division :i* he is unable to answ]4 ,if "o's memory has n be5 tra9$ by education x is a good ?+ to cond5se in=mation & h x 9 a notebook 9 ! ve/ pocket4 ,"s wise man has said t all education aft] we are tw5ty-five ye>s old consi/s 9 kn[+ :]e to look = ?+s4 ,ano!r help t s*ool education gives to an (ficial is to broad5 him s t he c use diff]5t me?ods on diff]5t prop]ties4 ,!re are ?ree ma9 reasons :y (ficials )\t mu* e>ly education h succe$$ & w cont9ue to succe$4 ,! fir/ is native ability1 :i* rema9s comp>atively undevelop$ )\t ! second1 :i* is opportunity4 ,! ?ird is ! good luck to "w "u organiz]s & develop]s ( tal5t4 ,tra9+ "u ! "r sort ( lead]s is an education 9 itself4 ,! dang] ( rely+ on su* tra9+ alone is t "o may copy too bl9dly ! me?ods ( 8 ma/] )\t be+ broad en\gh to realize t ! same ma/] "u o!r conditions ( t]ritory w\ld adopt radically diff]5t me?ods4 ,?is is ! reason :y !re are s _m failures :5 a new man takes a cr[d ( 8 foll[]s to reorganize a prop]ty4 ,if all succe$1 v well1 b if "o fails ! mo/ ( ! bun* g tumbl+ d[n l a r[ ( blocks4 ,aga91 ! educat$ man f 8 k ( hi/ory is less likely to =get t :at may g 9 fifte5-ye>-old ,oklahoma w receive ! icy mitt & ! m>ble he>t 9 ?ree-hundr$-ye>-old ,virg9ia4 ,triples t are ,o4,k4 9 cavali] ,s\? ,c>ol9a may be too quick act+ 9 puritan ,massa*usetts4 ,comm]cialism1 l patriotism1 re/s on c]ta9 fundam5tal pr9ciples4 ,! application ( ^! pr9ciples may be z uni=m z a tra9 ( sy/em c>s2 x may be z div]se z ! c>s 9 a tra9 ( a connect+ l9e4 ,or?odoxy is usually my doxy4 ,! r\gh & ready effici5cy ( ! ,we/1 :i* has develop$ a va/ doma91 has won ! praise ( ! _w4 ,our r\gh & ready bre?r5 are f9d+ t1 z society rapidly becomes m highly organiz$1 ?is old-"t effici5cy mu/ be supplem5t$ ) te*nical education4 ,s y f9d y\r self-made magnate giv+ 8 sons college educations4 ,! only regrettable "p is t to make x easy ! old man raises ! l[ jo9ts = ! boys & !y d n always get bump+s en\gh to te/ _! equipm5t ?or\ghly4 ,"t w correct ?is1 & m college m51 m presid5ts' sons1 w fire1 w swit*1 w brake1 w become m5 beh9d c>s z well z m5 beh9d desks4 ,x is n only :at y "k1 b :at y make p believe y "k1 t c\nts 9 ?is little game ( life4 ,! ,am]ican p nev] g back on a man :o puts aside bir? or education & /akes 8 all ^u 8 manhood2 :o is will+ to %>e ! dang]s & ! h>d%ips ( 8 call+4 ,our milit>y m5 h long s9ce le>n$ ?is lesson1 & ! son ( ! g5]al mu/ d ! same gu>d duty1 make ! same m>*es1 dig ! same tr5*es1 & face ! same bullets z 8 fell[s4 ,8 fa!r kn[s t = x to be o!rwise w\ld be to h&icap ! son by ! contempt ( 8 comrades4 ,l ! ,sp>tan "m1 he says3 ,my son1 return ) y\r %ield or ^u x4 ,did y ev] consid] h[ unc]ta9 a quantity is opportunity1 z inscrutable z ! ways ( ,provid5ce8 ,9 all ages & 9 all call+s x has be5 "o ( ! num]\s my/]ies t make life s attractive4 ,!re is _m a vet]an conductor1 _m a gray-hair$ /ation ag5t1 :o1 if he c\ld h _h ! *ance to />t1 w\ld h become a g5]al manag]4 ,"s m5 h to g to ano!r road to be fully appreciat$4 ,:5 a man is "y he is criticiz$ if he *anges roads4 ,:5 he is old] 8 s]vices are s\ght because ( 8 v>i$ exp]i5ce ) diff]5t roads4 ,human nature is prone to limit ! l5g? ( ev]ybody's tra9 to ! capacity ( its own sidetracks4 ,9 ! spr+ ( #ahfa !re w5t f 8 tann]y at ,gal5a to ! capital ( ,ill9ois an ex-(fic]1 a pr(essional soldi]1 ^: gallantry & effici5cy _h /ood ! te/s ( ! w> ) ,mexico4 ,spr+field 0 fill$ ) commission seek]s1 natives ( ! ,/ate1 & ,ill9ois1 l "s railroads1 did n wi% to g (f h] own rails = tal5t4 ,%e ne$$ tra9$ cl]ks to make out mu/] rolls1 to book :eel reports 9 ! y>d (fice1 z x 74 ,?is humble employm5t ! sil5t soldi] accept$ ) bett] grace ?an has *>act]iz$ "s =m] railway (ficials "u simil> circum/ances4 ,! opportunity came 9 ! %ape ( a mut9\s regim5t1 :i*1 l a m\nta9 division1 0 h>d to h&le4 ,?ree ye>s lat] ! cl]k _h run ar\nd all ! (fic]s1 0 comm&+ all ! armies ( ! ,union1 & ! _w rang ) ! milit>y fame ( ,ulysses ,s4 ,grant4 ,/range inde$ is opportunity4 ,"s successful railroad m5 owe _! (ficial />t to ! seem+ bad luck ( be+ let out z an employe4 ,y\r g5]al manag] said t he _h read "s ( my lett]s to y2 ?rew me a w>m jolly by rem>k+ t y are a cr$it to su* tea*+4 ,!n he confess$ t he _h ask$ ! son if ! old man always practices :at he prea*es4 ,i am pleas$ to "k f 8 own lips t y uncov]$ 8 headlight on t po9t4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,ix4 ,,correspond5ce ,,& ,,telegrams4 ,may #ae1 #aijd4 ,my ,de> ,boy3--,y h ask$ me to say some?+ m on ! subject ( correspond5ce & telegrams4 ,9 ^! days ( pu% ! button = ! /5ograph]1 lett]s & telegrams are long] ?an :5 ! (ficials !mselves wrote out communications 9 long-h&4 ,x !re=e usually rema9s = employes l y>dma/]s1 conductors & op]ators to pres]ve ! good old t]se /yle ( ! pa/4 ,"s ( !m s5d messages t are models ( compreh5siv5ess & brevity4 ,:5 y run across a man :o is an arti/ 9 t sort ( ?+ keep an eye on him4 ,! *ances are t he uses ! same good judgm5t 9 all ( 8 "w2 t he accompli%es ! greate/ possible am\nt ) ! lea/ possible ef=t2 t he takes advantage ( ! easie/ & be/ way2 t he has ! prime requisites ( a com+ (ficial1 namely1 a cool head & horse s5se4 ,( c\rse1 ! matt] ( t]s5ess c be run into ! gr\nd4 ,cle>ness %\ld n be sacrific$ to brevity4 ,!re is a happy m$ium betwe5 ! (f ag91 on ag91 gone ag91 ,f9negan1 ( ! ,iri% section =eman & ! regretsky to reportsky ( ! ,russian g5]al4 ,! po9t to be ga9$ is to avoid repetition & unnecess>y words4 ,:5 wir+ y\r (fice t y w g ea/ on ,numb] ,two1 ! ^w ea/ is sup]flu\s = ! reason t on y\r road ,numb] ,two c n possibly run we/4 ,= ye>s 9 our tra9 ord]s we us$ ! phrase1 "r ( track4 ,!n somebody 0 bright en\gh to ?9k t z ,/onewall ,jackson is no long] haul+ locomotives f "o l9e to ano!r ov] ! ,valley turnpike 9 ,virg9ia1 ! words ( track might be cut out4 ,simil> amputations h be5 made 9 ! morn+ delay reports ( _m roads4 ,human nature is s prone to grasp at ! %ad[ r ?an ! sub/ance t m5 cl+ to words r ?an to ideas4 ,:5 y h writt5 a bullet9 direct+ some?+ to be done1 d n disc\nt y\r fai? 9 its effect by ! introduction ( our good old fri5d1 ,be ,gov]n$ ,accord+ly4 ,we get 9 ! habit ( do+ a ?+ simply because we h always se5 x done & "k no o!r way4 ,we pa9t on ! sides ( our c>s su* unnecess>y words z baggage1 *air1 d9+1 p>lor1 furniture1 /ock1 etc41 etc41 j z ?\gh ^! c>s 7 nev] us$ = any?+ else2 j z ?\gh ! words really s]v$ "s useful purpose4 ,! p :o d n "k ! diff]5t k9ds ( c>s are beyond ! rea* ( in/ruction ?r\gh su* in=mation4 ,y h he>d ( ! man :o ent]$ ! d9+ c> by mi/ake & ask$1 ,is ?is ! smok+ c>8 ,:]eupon a wait] gr9n$ & repli$1 ,no1 suh1 ?is is ! *ew9' cah4 ,! ,pullman p ye>s ago discont9u$ ! use ( ! words sleep+ c> on _! equipm5t4 ,x is n ( record t ! voices ( ! c> inspectors & ! swit*m5 on ! outside h awak5$ any m pass5g]s ?an usual on acc\nt ( su* omission4 ,we borr[$ f ! army & ! navy ! idea ( uni=ms = employes1 brass buttons1 gold lace & all4 ,lately soldi]s & sailors are we>+ pla9]1 simpl] s]vice uni=ms4 ,we1 h[ev]1 h n tak5 a tumble1 p]haps because no "o has hit u ) a club1 or run into our swit* %anty & knock$ x (f ! "r ( way4 ,! cap is ! ess5tial feature ( a tra9man's uni=m4 ,he doesn't exactly talk ?r\gh x1 b its badge & ornam5ts id5tify 8 responsibilities & proclaim 8 au?ority4 ,add to ! cap a pla9 blue uni=m suit ) ! deta*able black buttons ! tailor furni%es1 & y h a v satisfactory result4 ,! cap !n becomes ! only diff]5ce betwe5 ! co/ume = ! road & t = ! /reet4 ,:]e tri$1 x has be5 f\nd t m5 wore _! be/ suits on duty & on ! /reet1 & kept _! worn & %abby suits to we> ar\nd home4 ,at pres5t on ne>ly all roads1 z ! uni=m is too conspicu\s to be worn (f duty1 ! m5 are tempt$ to def] buy+ a new uni=m until ! old becomes v %abby4 ,x has be5 f\nd t freight crews are easily induc$ to take advantage ( ! contract price to buy su* pla9 uni=ms = /reet we>4 ,su* freight crews c be provid$ ) extra caps f ! (fice 9 em]g5cies & be utiliz$ to advantage2 sometimes r$uc+ ! am\nt ( deadhead mileage 9 mak+ special "o-way pass5g] movem5ts4 ,! /reet railway ( at lea/ "o l>ge city has tri$ ?is sy/em ( pla9 uni=ms ) excell5t results4 ,:y %\ld ! mo/ ( u be s timid t we mu/ h a prec$5t be=e we c endorse a propos$ plan8 ,l a successful aft]-d9n] speak]1 ,i am respond+ to ! toa/ on expression by talk+ ab\t o!r ?+s4 ,9 writ+ important lett]s or in/ructions x (t5 pays to take ! "t to sit d[n & make a r\gh draft ) a lead p5cil4 ,if y h ! dictation habit s firmly fix$ t ?is is irksome1 revise ! fir/ draft made by ! /5ograph]4 ,except :5 writ+ 9 ! famili> /yle1 ! ?ird p]son %\ld be us$ r ?an ! fir/ or second4 ,! use ( ! second p]son %\ld be c>efully avoid$ 9 =mulat+ g5]al in/ructions2 its use 9 special in/ructions to a few individuals is sometimes1 b r>ely1 p]missible4 ,9 writ+ or dictat+ telegrams figure r\ghly :at ! message w\ld co/ ! company = transmission at comm]cial rates1 & its probable r$uction if ! price p] extra ^w came out ( y\r own pocket4 ,z f> z possible avoid lett+ y\r initials become *eap by be+ us$ by too _m p4 ,if ! managem5t d n disapprove1 enc\rage y\r subord9ates to d r\t9e bus9ess ov] _! own initials or ov] symbols1 z ,s4 = sup]9t5d5t 7,g4,s4 = g5]al sup]9t5d5t1 & s on71 s t :5 y\r initials come ov] ! wire !y w indicate p]sonal att5tion & f9al action4 ,?is1 too1 has be5 tri$ successfully 9 contrav5tion ( ! fallacy t unque/ion+ ob$i5ce mu/ be r5d]$ ev5 :5 x is kn[n t ! (ficial's initials h be5 sign$ by ! (fice boy4 ,x may be rem>k$ 9 pass+1 t appreciation & fame await ! individual :o w be able to co9 "s %ort & expressive words to replace su* awkw>d & cumbr\s designations z sup]9t5d5t ( motive p[]1 eng9e] ma9t5ance ( way1 assi/ant to ! fir/ vice-presid5t1 etc41 etc4 ,did y ev] ?9k h[ desirable & practicable x w\ld be to adopt ! ,gov]nm5t me?od ( address+ ! (fice in/ead ( ! incumb5t by "n8 ,we d ?is ) tra9 ord]s1 & usually 9 address+ /ation ag5ts4 ,we %\ld also address ,! ,sup]9t5d5t1 ,get!re ,division1 ,su*t[n1 ,some/ate1 & n use 8 "n unless x is int5d$ z p]sonal & to be op5$ by him alone4 ,9 all correspond5ce rememb] t a reprim&1 express$ or impli$1 may be tak5 9 a v diff]5t s5se by ! recipi5t f t int5d$ by ! s5d]4 ,y\r old dad has ma9ta9$ satisfactory discipl9e among q a bun* ( m5 on m ?an "o trunk l9e )\t ev] writ+ a lett] ( reprim& or s5d+ a hot message ov] ! wire4 ,! advice ( ! fam\s politician to walk t5 miles to see a man r ?an write him a lett] is p>aphras$ = our bus9ess to mean ra:ide y\rself fifty or a hundr$ miles ov] ! road to jack up a man r ?an play him a tune on ! typewrit]4 ,ano!r useful injunction is t ( a fam\s soldi] & diplomat1 ,nev] und]rate y\rself 9 action2 nev] ov]rate y\rself 9 a report4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,x4 ,,! ,,bayonet ,,prec$es ,,! ,,gospel4 ,may #bb1 #aijd4 ,my ,de> ,boy3--,! evolution ( ! relative importance ( ! sev]al dep>tm5ts 9 railroad "w is an int]e/+ /udy4 ,! e>ly railroads 7 %ort & usually _h = presid5t ! mo/ important man ( affairs 9 ! community1 a bank]1 a lawy]1 a publici/1 a :at-n4 ,frequ5tly ?is man c\ld n give 8 :ole "t to ! road & he lean$ heavily ^u 8 sup]9t5d5t1 :o1 p]haps1 _h be5 ! eng9e] 9 *>ge ( con/ruction4 ,! sup]9t5d5t ( ! e>ly days 0 g5]al manag] on a small scale1 & ) limit$ facilities _h to be a man f]tile 9 res\rces4 ,! sup]9t5d5t ( to-day is a bett] man1 because ! race improves all ! "t1 b he p]=ms duties ( a decid$ly diff]5t nature4 ,x is idle to speculate z to j :at he w\ld d "u primitive conditions4 ,a return to su* circum/ances is impossible4 ,we "k t 9 a p9* our railway (ficials & employes1 z a class1 are nev] f\nd want+4 ,!y w measure up to /&>d 9 ! future z !y h 9 ! pa/4 ,"o fact !y mu/ nev] =get is t1 l soldi]s & sailors1 _! faculties mu/ be s al]t1 _! grasp s compreh5sive1 t !y w n get lo/ :5 ! =tunes ( ! s]vice br+ !m into /range t]ritory4 ,! pace is too swift to admit ( /&+ /ill to get "o's be>+s4 ,!re 7 few (ficials & ! conductors 7 v important p]sonages4 ,:5 ! sup]9t5d5t ne$$ an assi/ant x 0 natural to take a conductor :o help$ ar\nd ! (fice1 ran ! pay c> & specials1 & made himself g5]ally useful4 ,lat] on1 tra9 dispat*+ develop$ spl5did te/s ( executive ability & ! (ficial /aff 0 recruit$ by promotions f dispat*]s4 ,/ill lat]1 ! gr[+ importance ( t]m9al problems gave y>dma/]s a *ance = recognition & advancem5t4 ,z ,we/ ,po9t 0 ! nurs]y ( ! e>ly con/ruct+ eng9e]s1 _m ( ! e>ly roads 7 built & op]at$ by milit>y m51 ^: impress 9 railway me?ods has surviv$ to ?is day4 ,:5 ! civil w> 0 ov] ! railroads ga9$ = _! s]vice ?\s&s ( m5 ^: ability _h /ood ! /]n te/ ( camp & battle1 m5 :o c\ld meet unexpect$ conditions4 ,^! m5 bore ! brunt 9 ! wond]ful railroad developm5t t secur$ =ev] ! comm]cial greatness ( our c\ntry4 ,! value ( milit>y me?ods 0 appreciat$ by !m & almo/ unconsci\sly su* me?ods 7 copi$ 9 organization1 9 discipl9e1 9 correspond5ce4 ,"o reason ! great ,p5nsylvania organization is s /rong & successful is ! tra9+ "s ( its embryo high (ficials receiv$ 9 ! milit>y railway bureau ( ! ,w> ,dep>tm5t dur+ ! great conflict4 ,! bayonet always prec$es ! gospel4 ,:5 ! milit>y h cle>$ ! wild]ness ( ! savage foe ! railroad br+s a p]man5t civilization4 ,witness ! m>vel\s gr[? ( ! great ,we/ dur+ ! la/ =ty ye>s4 ,a majority ( ! railroads 9 ! c\ntry at "s "t or o!r pass$ ?r\gh a receiv]%ip4 ,"h came a *ance = legal m51 & aft] reorganizations lawy] presid5ts h n be5 uncommon4 ,at ! next /age ( developm5t _m railroads _h be5 built & sy/ems 7 gr[+ l>g]4 ,! civil eng9e]1 :o 9 e>li] ye>s w\ld h become ! presid5t or *ief op]at+ (ficial1 0 n[ tak5 c>e ( 9 a newly necessitat$ dep>tm5t1 t ( ma9t5ance & con/ruction1 suffici5tly important to attract 8 tal5ts4 ,foll[+ ?is p]iod competition 0 ke52 x 0 a /ruggle = exi/5ce4 ,! man :o c\ld get ! bus9ess 0 ,,x4 ,! traffic man _h 8 inn+ &1 if n presid5t1 dictat$ policies & ! am\nt ( 8 own sal>y & p]quisites4 ,) ! gr[? ( ! community ( int]e/ idea ! traffic man is j z important2 b he is no long] wreckma/]1 & ! transportation man is up "u ! lime light ne> ! d]rick c>4 ,betwe5 ! diff]5t dyna/ies ( dep>tm5ts ! transportation man1 l ! rock ( ages1 is always ! /&by & always w be4 ,! o!r dep>tm5ts come & g 9 relative importance1 b ! transportation nev] %uts (f1 & is !re ) ! s& :5 ! o!rs unload f ! gangway4 ,! revolution 9 /&>ds ( p[] & equipm5t incid5t to rec5t ye>s ( tractive units & ton-mile co/s has br\ght ! me*anical man prom95tly 9 front ( ! headlight4 ,=tunately = himself & = ! s]vice 9 g5]al he has n dodg$ ! rays :5 anyone c>$ to read figures1 & ! way to high] executive positions has n be5 left d>k = him4 ,! p5dulum is already com+ back t[>d ! transportation man4 ,:e!r ! next sw+ w be t[>d ! signal eng9e] or t[>d ! electrician x is h>d to say4 ,! lesson a sup]9t5d5t %\ld le>n f all ?is is t he has m & m sup]iors to please1 m & m fads to foll[1 m & m improvem5ts to develop1 m & m diff]5t po9ts ( view to reconcile4 ,he mu/ m]ge 8 own importance1 8 likes & dislikes 9 ! great corporation ) :i* he has ca/ 8 lot4 ,if 8 sup]iors spell travel] ) two l's or labor ) a u1 let him d likewise4 ,by s yield+ he is n los+ any manhood4 ,he is w9n+ a victory ov] ! crot*ety "p ( 8 individuality & leav+ room = its developm5t along broad] l9es4 ,he t rule? 8 _s is great] ?an he t take? a city4 ,z no man c take a city or d any great "w unaid$ he mu/ le>n fir/ to rule 8 own _s 9 ord] t he may rule o!rs & ga9 _! he>tie/ co-op]ation4 ,! sup]9t5d5t :o is habitually calm & polite1 h[ev] great ! provocation to speak angrily1 w soon f9d t if he is firm & j 8 m5 are worry+ ev5 m ?an he le/ ?+s g wrong on ! division4 ,9 ! matt] ( discipl9e !re has be5 a great *ange 9 s5tim5t & 9 me?od4 ,:e!r or n x is all advisable is v mu* ( a "q4 ,!re are too _m collisions 9 proportion to ! improvem5t 9 mat]ial & p]sonnel4 ,9 ! old days ! crew at fault1 :e!r !y actually got toge!r or n1 7 dis*>g$ & =ev] b>r$ (f ! road4 ,n[adays we are apt to give !m ano!r trial on ! !ory t we are immune f future mi/akes on _! "p4 ,?is may or may n be s1 b h[ ab\t ! effect on o!rs 9 ! s]vice8 ,h[ ab\t ! m5 :o are !reby entitl$ to promotion8 ,is n a failure to make an example ( su* (f5d]s hold+ life & prop]ty too *eap8 ,we may pity ! un=tunate blund]]s1 j z we may pity a drunk>d or a ?ief1 b _! usefulness to u %\ld be ov]4 ,!y may />t 9 aga91 b x mu/ be on "s o!r road4 ,our duty to ! public & to our /ockhold]s dem&s t ! safety ( a tra9 %\ld be sacr$4 ,"o ( ! mo/ absurd conclusions is to measure ! puni%m5t by ! am\nt ( damage1 accord+ to h[ /raight ! track happ5$ to be1 accord+ to h[ h>d !y happ5$ to hit4 ,"s railroad s9s c be =giv51 b drunk5ness1 *ronic or p]iodic2 /eal+1 money or prop]ty2 & collisions1 actual or con/ructive1 %\ld be unp>donable on any road1 h[ev] ?or\ghly !y may be blott$ out else:]e4 ,less s5tim5t & m dis*>ges w mean few] collisions4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,xi4 ,,prev5t+ ,,wrecks ,,be=e ,,!y ,,happ54 ,may #bi1 #aijd4 ,my ,de> ,boy3--,an able & successful g5]al manag]--n all able m5 & n all g5]al manag]s are successful--rec5tly call$ att5tion to a mo/ important di/9ction 9 ! tra9+ & practice ( sup]9t5d5ts4 ,he says t too mu* /ress is laid ^u ! developm5t ( ability to locate responsibility aft] a wreck occurs1 & n en\gh ^u ! quality ( controll+ circum/ances1 ( cultivat+ precaution>y habits t w prev5t disa/]4 ,z he aptly puts x1 ! sup]9t5d5t %\ld be a doctor1 a heal? (fic]1 r ?an a coron]2 8 /aff a sanit>y commission1 a bo>d ( heal? to prev5t disease r ?an a jury to det]m9e its causes & effects4 ,"s sup]9t5d5ts pride !mselves on _! legal acum51 _! ability to cross-exam9e1 & on ! way !y c cat* a crew try+ to lie out ( a mix-up4 ,?is is all v well if x does n obscure ! ma9 object1 namely1 to m9imize disa/] 9 ! future4 ,! inve/igation s]ves1 p]haps1 to det]m9e :at m5 to discipl9e & dis*>ge z an example to o!rs 9 ! s]vice4 ,x %\ld also s]ve z a lesson 9 (ficial me?ods4 ,h[ev] ?or\gh & se>*+1 x _c re/ore life or return prop]ty4 ,! damage has be5 done4 ,all ! k+'s horses & all ! k+'s m5 _c put ,humpty-,dumpty toge!r aga94 ,"s ( y\r m5 e day w give y ! old hot air1 ,z long z !re are railroads !re w be wrecks4 ,to :i* y %\ld h& back ! /]eotyp$ reply1 ,v true1 b let's figure on lett+ ! o!r fell[ h !m4 ,a discreet rem>k or sugge/ion t w put a man to ?9k+ = himself is "o ( ! secrets ( success 9 h&l+ m54 ,nev] miss an opportunity to make ! po9t t wrecks seldom occur f ! neglect ( any "o man4 ,x is :5 two or m =get at ! same "t or fall d[n toge!r t tr\ble results4 ,impress on ! brakeman ! fact t ! v /op he neglects to flag is ! "t :5 ! op]ator is mo/ likely to let two tra9s 9 ! same block4 ,rem9d y\r conductor t :5 he fails to read ! ord]s to ! eng9eman 9 p]son & s5ds !m =w>d by ! port] or ! head brakeman1 t is ! v trip ! ord]s get torn or sme>$ s t a fatal mi/ake results4 ,:5 a pass5g] tra9 breaks 9 two ! air usually sets on bo? portions4 ,x fails to d s :5 bums or misplac$ safety *a9s h turn$ ! angle cocks2 & t is ! "t !re %\ld be a tra9man rid+ 9 ! re> c>4 ,m5 w tell y s & s _c happ51 b next week x does happ5 j ! same4 ,! :i/le hose & ! brake hose _c be c\pl$ toge!r because ! connections are purposely made ( a diff]5t patt]n4 ,a gre5 appr5tice c\pl+ an eng9e to a t5d] at a r\ndh\se manag$ to p\nd toge!r ! c\pl+s ( ! wrong pairs ( hose1 :i* ! eng9e inspector _h fail$ to notice 7 badly worn4 ,t 0 ! day ! c> inspectors neglect$ to try ! signal & ! air be=e ! tra9 left ! t]m9al4 ,by a /range fatality ! conductor tru/$ ! c> m5 = ! /ation te/4 ,! eng9eman 0 too busy to make a runn+ te/4 ,!y all got wise :5 ! air w\ldn't "w at ! fir/ railroad cross+4 ,wat* ! inspectors to see t !y d n =m ! lazy habit ( giv+ ! signal to try ! air f ! next to ! la/ c>1 ( walk+ only half ! l5g? ( ! tra9 to see ! pi/ons & ! brake%oes4 ,nev] w9k at an irregul>ity ( t sort4 ,x w come back to plague y a hundr$fold4 ,g "r aft] x quietly1 b promptly & effectually4 ,d n wait = disa/] or = inve/igation by y\r sup]iors to tell y t a loose practice prevails4 ,get su* in=mation ) y\r own s5ses or f obs]vations ( y\r /aff4 ,x is vigilance1 et]nal vigilance1 t is ! price ( safety4 ,tea* y\r m5 t a hundr$ successes d n ju/ify an avoidable failure1 t tw5ty ye>s ( fai?ful s]vice _c condone crim9al c>elessness4 ,a fundam5tal is t :5 back+ up !re %\ld always be a man on ! re> end4 ,educate y\r m5 to feel t neglect ( ?is wise precaution is j z mortify+ z to appe> 9 public )\t clo!s4 ,9 %ov+ long cuts ( c>s )\t us+ air1 get y\r brakem5 & swit*m5 to feel a pride 9 sett+ a h& brake on ! end c> to take ! slack & save ! j]k on ! drawb>s4 ,"w = ! old-"t feel+ ( *agr9 t came to ! call\s$-arm$ pass5g] brakeman1 9 ! days ( ,arm/rong brakes1 :5 he did n g aft] !m soon en\gh & let 8 tra9 run by ! /ation4 ,! m5 are n to blame = ?is loss ( pride & int]e/4 ,we1 ! (ficials1 are at fault4 ,we h n kept ahead ( ! game4 ,we h be5 coron]s1 n sanit>y inspectors4 ,if an eng9e is wait+ at a h& d]ail or at a crossov] = a tra91 nei!r swit* %\ld be ?r[n until ! tra9 has pass$4 ,!n1 if ! ?rottle happ5s to fly op5 at j ! wrong mom5t1 ! tra9 w n be sideswip$4 ,if n tra9$1 y\r swit*m5 w ?r[ e swit* possible be=eh& s z to be ready4 ,!y may ?9k su* precautions are old womani%1 b ! "t w come :5 y\r wisdom w be v9dicat$4 ,if a tra9 is wait+ = a connection1 ) a sid+ swit* 9 re>1 ! fac+ po9t swit* %\ld be op5$1 s t if ! incom+ man loses 8 air or misjudges di/ances ! tra9 w n be hit4 ,simil>ly a flagman go+ back to protect a tra9 betwe5 swit*es %\ld op5 ! sid+ swit* z he passes x4 ,! swit* is m effectual ?an a torp$o1 & if a foll[+ tra9 happ5s to get by him & 8 torp$oes 8 own tra9 w n be hit4 ,he %\ld flag j ! same1 because a tra9 ent]+ ! op5 swit* too fa/ might turn ov]4 ,x is bett] to take a *ance on a d]ailm5t ?an on a collision4 ,x is bett] /ill to h su* tra9+1 vigilance & discipl9e t !re w be little *ance ( ei!r disa/]4 ,tra9 y\r m5 to d ?+s because !y are "r1 because x is manly to d good railroad+4 ,!n1 :5 y hold an inve/igation y w n f9d at ! mom5t ! accid5t happ5$ t ! eng9eman 0 prim+ 8 injector1 ! fireman putt+ 9 a fire1 ! head brakeman %ovel+ d[n coal1 ! conductor sort+ 8 bills1 & ! h9d man />t+ to boil c(fee = supp]4 ,!re is h>dly a conductor or an eng9eman ( any l5g? ( s]vice :o has n at "s "t ov]look$ an ord] or a tra94 ,:5 he has =gott51 8 p>tn] has rememb]$4 ,! tr\ble has come1 bad luck1 !y call x1 :5 !y bo? =got4 ,_m a #ej op]ator has sav$ ! job ( a #aej eng9eman4 ,keep y\r m5 key$ up to ! idea t ?is is too unc]ta92 t ea* mu/ wat* 8 own job1 t 9 s do+ he may keep 8 comrade out ( ! hole1 t by consci5ti\s vigilance he becomes a bett] man & m ( a cr$it to 8 call+4 ,no man wilfully c\rts dang] to life & prop]ty4 ,8 failures are an accompanim5t1 a concomitant !y call x 9 logic1 ( (ficials be+ bett] coron]s ?an !y are doctors4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,xii4 ,,! ,,self-,,made ,,man ,,:o ,,wor%ips ,,8 ,,mak]4 ,june #e1 #aijd4 ,my ,de> ,boy3--,i once he>d ,g5]al ,%]idan1 my old comm&]1 say t :5 he 0 a lieut5ant he made up 8 m9d to be ! be/ lieut5ant 9 8 regim5t2 t 9 e grade to :i* promotion br\ght him he /rove to be ! be/2 t he attribut$ 8 high rank to ?is consi/5t ef=t4 ,"r "h is a moral t _m a railroad man %\ld apply to himself4 ,al?\gh ,%]idan's comrades at ,we/ ,po9t & 9 ! s]vice knew 8 effici5cy1 ! p[]s t 7 9 #ahfa f\nd no high] position = him ?an t ( capta9 & assi/ant qu>t]ma/]4 ,dur+ ! fir/ ye> ( ! civil w>1 :ile politicians 7 call$ colonels & lawy]s tri$ to be g5]als1 ?is tra9$ soldi] 0 inspect+ horses & mules 9 ! ,s\?we/1 a vet]9>y's "w4 ,"s m51 di%e>t5$ by su* app>5t inappreciation1 w\ld h lo/ int]e/1 w\ld h let ! contractor palm (f inf]ior animals on ! gov]nm5t4 ,n s ) ! future comm&] ( ! army4 ,he tri$ all ! h>d] & 8 "w 0 effici5t1 clean & hone/4 ,9 ! spr+ ( #ahfb a ,mi*igan cavalry regim5t ne$$ a colonel & ! (fic] hail+ f ,ohio1 :o _h b\ght horses s well1 _h a *ance to drill bo? horses & m54 ,a ye> & a half lat] he 0 comm&+ a division ( infantry1 & six mon?s aft] t z major g5]al a corps ( cavalry4 ,popul> op9ion pictures ,%]idan z a da%+ fight]1 execut+ ! plans ( "s "o else4 ,nev] 0 !re a m incomplete conception4 ,no matt] h[ h>d _h be5 ! fight+1 h[ we>+ ! m>*1 x 0 ,%]idan :o rose 9 ! night to see t ! sleep+ camp or biv\ac did n suff] f laxity 9 gu>d duty1 t all 0 ready = ! plans ( ! morr[4 ,! g5]al manag] did n h to tell him t ! swit* lamps on 8 division 7 n burn+4 ,! g5]al sup]9t5d5t did n h to wire him t 8 wat] cranes 7 out ( ord]4 ,! sup]9t5d5t ( motive p[] did n h to compla9 t 8 eng9em5 7 n kept 9 l9e4 ,! traffic manag] did n lose freight because 8 night t]m9als became conge/$4 ,!re is _m a railroad man :o has lo/ he>t & less5$ 8 usefulness because an hone/ b inappreciative managem5t has promot$ ! wrong man4 ,!n is ! "t to come out /rong1 to try h>d] ?an be=e to be appreciat$4 ,! _w has little use = soreheads4 ,! m /r5u\s ! conditions ! less sympa?y = ! sulk] 9 ! t5t4 ,be game & d n kick = re/4 ,! sleeve is no place to we> a w\nd$ he>t4 ,d n put up a squeal ab\t nepotism4 ,z long z man loves woman & t woman's *ildr5 ! relatives ( ! managem5t w always be ! easie/ = ! promotion call-boy to f9d4 ,rememb] t ?\gh !y be m>k$ up fir/ out1 !re are o!r runs to be fill$2 t soon] or lat] !re are *ances = m crews to get out4 ,if y f9d flaws 9 ! reasons ann\nc$ = c]ta9 appo9tm5ts1 =get !m 9 ! ?\ght t hone/y ( purpose is a di/+ui%+ *>act]i/ic ( op]at+ managem5t4 ,n only look pleasant b head (f ! ef=ts ( fooli% fri5ds to =m a volunte] grievance committee 9 y\r behalf4 ,assum+ t y are try+ to be ! be/ division sup]9t5d5t1 rememb] t 9 ! f9al r\ndup x is n y\r own ideas ( success t mu/ prevail4 ,y may "k t y are /rong] & bett] ?an ! (ficial :o gets ! pref]r$ run4 ,y may "k t x w\ld be be/ = ! company to h y run ar\nd him4 ,all ! m5 on ! division may unconsci\sly feel y\r sup]ior ability4 ,!y may all swe> by y & make y\r "n almo/ sacr$ ar\nd ! lun* c\nt] & ! caboose track4 ,all ?is w n c\nt = full value if y d n please y\r sup]iors4 ,:5 ! g5]al manag] comes on y\r division y mu/ be ready = any k9d ( a /ati/ical run4 ,he has n "t to wait = y to oil ar\nd4 ,8 e h\r is valuable & l all busy m5 he =ms 8 op9ions 9 a hurry4 ,rememb] t until we "k m5 intimately we judge !m by /&>ds m or less artificial1 b usually pretty accurate 9 ! aggregate4 ,?us a man :o is c>eless & untidy 9 8 dress is apt to ov]look little ess5tials 9 ! managem5t ( m5 & affairs4 ,! d&y is almo/ nev] a c[>d2 =1 if physical c\rage be lack+1 8 pride supplies its place4 ,! sup]9t5d5t ^: desk is 9 confusion probably has untidy /ations & dirty coa*es4 ,! man :o sl\*es coatless into 8 sup]ior's (fice & sprawls into a *air be=e be+ invit$ to sit d[n is likely to be equally inconsid]ate ( ! public 8 company s]ves4 ,! tobacco lov] :o _c refra9 f smok+ or *ew+ ! few m9utes he is close to ! ?rone w probably n inh]it mu* ( ! k+dom ( advancem5t4 ,! man :o cl+s to ! ,george ,wa%+ton habit ( eat+ ) 8 knife & ! ,?omas ,jeff]son cu/om ( dr9k+ f 8 sauc] has ! burd5 ( pro( on him to %[ t he is n unobs]vant ( progress 9 o!r ?+s & is n g5]ally beh9d ! times4 ,! self-made man 9 s _m cases wor%ips 8 mak] t he =gets ! div9ity t do? h$ge a k+4 ,! man above may be no bett]1 p]haps n z good1 morally1 m5tally1 physically & socially1 b (ficially he is ! sup]ior 9 fact z well z 9 "n4 ,famili>ity bre$s contempt & ! m respect y %[ y\r sup]ior ! m dignity y are conf]r+ ^u y\rself1 ! less likely are y\r own subord9ates to =get ! respect t is due y\r position4 ,self-re/ra9t & m5tal poise cultivate an unconsci\s dignity ( "* t is ( immeasurable value 9 ! h&l+ ( m54 ,abraham ,l9coln & ,rob]t ,e4 ,lee1 m5 ( radically diff]5t types b alike 9 be+ idoliz$ by _! p1 7 popul> h]oes1 al?\gh nei!r 0 address$1 ev5 by 8 intimates1 by 8 fir/ "n4 ,! highe/ complim5t y c pay an associate or a subord9ate is to address him 9 private by 8 fir/ "n4 ,x %[s ei!r t y h kn[n him a long "t or t y ?9k en\gh ( him to sep>ate him f 8 payroll designation4 ,"o ( ! amiable fail+s ( human nature is to be self-satisfi$1 a condition t 9 our pr(ession is probably int5sifi$4 ,we railroad m5 h to ?9k & act 9 su* a hurry t we become v cocksure ( ourselves4 ,we h s little "t = introspection t we (t5 reg>d ! sci5ce ( railroad+ z putt+ x on ! o!r fell[4 ,:5 disa/] occurs1 no matt] h[ defective may h be5 our equipm5t1 h[ p>simoni\s our policy1 h[ lax our discipl9e1 we cry out long & l\d at ! untru/wor?9ess ( employes1 at ! decad5ce ( company _s1 at ! gr[+ evils ( ! labor unions4 ,an intellig5t public usually gets on to u1 h[ev]1 & we pay = su* m5tal & vocal pyrote*nics ) comp\nd int]e/4 ,x w pr(it u to d a little m self-exam9ation1 to copy ! publican r ?an ! ph>isee4 ,! conductor :o burns (f j\rnals w assure u ( 8 di/+ui%$ conc]n & ( 8 con/ant injunctions to 8 brakem5 to wat* = hot boxes4 ,! sup]9t5d5t :o ra:ides 8 m5 w tell y ) te>s 9 8 voice h[ necess>y x is to be consid]ate ( ! boys on ! road4 ,! g5]al sup]9t5d5t :o s5ds long & unnecess>y telegrams w deplore ) y ! t5d5cy ( ! traffic dep>tm5t to burd5 ! wires4 ,all ^! are good m5 & true1 b !y h n =m$ ! habit ( heal?y1 hone/ self-criticism4 ,/rong1 inde$1 is ! man :o c /& up & say1 l ,lee at ,gettysburg1 ,i 0 9 comm& & responsible4 ,if anyone is to blame ,i am ! man4 ,! greate/ ( executives are ^? :o c make m5 ?9k = !mselves1 :o c "w m5 & h !m believe !y are play+1 :o c sugge/ a new ?\ght to a man & leave him ) ! idea t he orig9at$ x himself4 ,a great deal ( ef=t is lo/1 a va/ am\nt ( m5tal =ce is wa/$ 9 try+ to conv9ce p t y alone orig9at$ an idea or a movem5t4 ,bury su* a ?\ght 9 ! results produc$1 = x is results we are aft]4 ,get y\r satisfaction 9 said results & y\r amusem5t 9 ! hone/ self-glorification ( "s unconsci\s borr[] :o has utiliz$ y\r idea4 ,x doesn't pay to be too mu* ( an orig9ator4 ,if y h advanc$ ideas1 keep y\rself 9 ! backgr\nd or y may kill ! ideas4 ,m5 f9d ! old alignm5t s famili> t !y are sl[ to want curves replac$ by tang5ts4 ,if y are too ubiquit\s ) sugge/ions !y w become le]y ( y\r good judgm5t & w unconsci\sly set ! fi% tail :5 y :i/le into t[n4 ,if y w run pa/ ! di/ant signal & f9d y\r sup]ior at ! home1 "s ( ! be/ /ops = ! sugge/ion d]ail are3 ,y d\btless h consid]$ ! advisability ( ?us & s2 or1 ,i assume y are n q ready to decide ! "q ( hit or miss2 or1 ,z y 7 say+ ! o!r day1 we are los+ money by deadhead+ crews2 or1 ,i hope y w be able to c>ry out y\r idea ( introduc+ tra9 /affs2 or1 ,on fur!r consid]ation1 d y c>e to recomm5d adopt+ lap sid+s = ! new ext5sion8 etc4 ,( c\rse ?is k9d ( a s& valve mu/ n be op5$ too wide or too (t5 or "s ( ! s(t soap w get on ! detector b> & violate ! int]lock+ rules4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,xiii4 ,,! ,,fri5d-,,mile ,,z ,a ,,unit ,,( ,,measure4 ,june #ab1 #aijd4 ,my ,de> ,boy3--,y\r *ief dispat*] blew ?r\gh "h ! o!r day on 8 vacation & dropp$ 9 to pay 8 respects4 ,he r apologiz$ = s do+1 z he seem$ to ?9k x might be consid]$ an intrusion to call on a /rang]4 ,i took x z a complim5t to myself & z a m>k ( 8 loyalty to y4 ,x is s easy = u old fell[s to =get t we 7 once junior (ficials ourselves t ,i r l to keep 9 t\* ) ^? :o are to come aft] & ma9ta9 ! "t-honor$ /&>ds ( ! pr(ession4 ,i nev] l to say v mu* ab\t my desire to acquire in=mation f ev]yone ,i meet1 = exp]i5ce has made me a little le]y ( ! man :o :i/les too long = t /ation4 ,he is apt to toot 8 own horn s mu* t he doesn't he> ! o!r fell['s signals4 ,s ,i tri$ n to d all ! talk+1 & did n tell my gue/ ( ! great improvem5ts ,i _h made s9ce ,i came to ?is position4 ,i pref]r$ to let him he> t f someone else4 ,if "o %\ld take too lit]ally ! talk ( ! (ficials on :om he calls he w\ld wond] h[ ! road ev] ran be=e ea* held d[n 8 p>ticul> job2 h[ !re c possibly be any improvem5t made by ^? :o come aft]4 ,no1 ,i d n advocate hid+ "o's light "u a bucket 9 ! cab all ! "t--only :5 runn+4 ,! _w is gett+ to place m & m confid5ce 9 ! man :o ?9ks out l\d4 ,x tru/s him because he is n d\btful ( himself4 ,! /unt ( look+ wise & n express+ an op9ion :5 a sugge/ion is made is no long] popul>4 ,a non-committal promise to look into ! matt] may be con/ru$ z a mask = ignorance or timidity4 ,! m a man kn[s ! m frankly he ackn[l$ges t a c]ta9 idea is new to him4 ,m5 to :om talk+ & writ+ d n come easy sometimes say bew>e ( ! w9dy man1 b !re are "s mighty effici5t railroad]s :o act & p]=m all ! bett] = be+ able to h&le words4 ,hot air is all "r if prop]ly compress$4 ,! idle breeze dries ! gr\nd & runs w9dmills4 ,s& bites ! rail 9 m economical quantities :5 f$ d[n by ! pneumatic atta*m5t4 ,e division has its ,w9dy ,bill1 its ,*att]+ ,*>lie1 its ,gasbag ,george2 b "s way1 :5 !y are on ! road y always feel safe4 ,!y may "w a con game on "s ( ! ag5ts & dispat*]s1 b !y get ov] ! road ) ! local4 ,y feel good :5 y meet !m4 ,! man y want to run f is ,calamity ,jake1 :o always has a tale ( woe z long z a gravel tra94 ,8 caboose rides r\gh2 its /ove smokes2 ! call] doesn't give him "t en\gh = 8 wife to cook breakfa/2 ! y>dma/] saves all ! %op cripples = 8 tra92 he c't tru/ ! ignorant eng9e]s2 ! brakem5 are all f>m]s1 & ! signal oil won't burn4 ,if y tell him t's all "r1 t y w try & correct all ^! ?+s :5 ! c> acc\ntant's (fice /ops kick+ on 8 :eel reports1 he w look at y 9 sympa!tic sadness & bewail ! mod]n t5d5cy to make cl]ks ( conductors4 ,y\r *ief dispat*] is a f9e fell[ & und]/&s ! art ( gett+ away4 ,he didn't we> out 8 welcome b broke away :ile mak+ a good impression4 ,y h to unlock ! swit* = "s m5 be=e !y c c\ple _! cross+s & get out ( t[n4 ,! dispat*] has to s5d ! op]ator outside ) a cle>ance4 ,acqua9tance is "o ( a "y man's mo/ valuable assets1 & a two m9utes' int]view may grade ! way = a lifelong run4 ,be=e ! _w 0 z good z x is n[1 m5 r prid$ !mselves on ! numb] ( enemies !y _h made4 ,n[adays ! fri5d mile is a m desirable unit ( measure4 ,wa%+ton ,irv+ puts x v prettily :]e he says1 = :o is !re among u :o does n l n[ & !n to play ! sage8 ,s ,i felt r flatt]$ :5 y\r *ief dispat*] ask$ me = advice z to :at to /udy 9 ord] to get on 9 ! railway _w4 ,i told him fir/ ( all to read e bit ( company lit]ature t he c\ld get hold (2 n to skim ?r\gh a "p ( ! pamphlet on refrig]ator c>s & guess at ! re/4 ,a table ( freight rates may become int]e/+ if prop]ly approa*$4 ,d n try to memorize data & /ati/ics1 b r plod ?r\gh !m at lea/ once ) a view to try+ to ma/] ! pr9ciples t gov]n4 ,life is v full 9 ?is tw5tie? c5tury1 b1 broadly speak+1 x is /ill possible to "k some?+ ( ev]y?+ z well z ev]y?+ ( some?+4 ,! day is com+ :5 we w n entru/ a man ) ! important duties & ! great responsibilities ( a division sup]9t5d5t until we h giv5 him a brief c\rse 9 e dep>tm5t4 ,we exam9e a man be=e we let him run an eng9e1 b h[ ab\t ! man :o runs him8 ,a sup]9t5d5t %\ld "k en\gh ab\t an eng9e to h&le ! eng9em5 j z he does ! tra9m54 ,:5 we h m5 successfully runn+ eng9es :o c b>ely read & write1 x is a mi/ake to claim t a locomotive is su* a sacr$ my/]y t only ! me*anical dep>tm5t c judge :e!r or n x is prop]ly h&l$4 ,eng9em5 are transportation m51 & ! "t t ma/] me*anics put 9 assign+ crews1 keep+ an age book1 & o!rwise duplicat+ ! sup]9t5d5t's "w might a great deal bett] be giv5 to ! back %op4 ,! y>dma/] has "o call] & ! r\ndh\se =eman ano!r4 ,! two call]s g up ! same /reet1 sometimes toge!r1 & call m5 9 adjo9+ h\ses1 an exp5sive duplication ( "w4 ,! tra9ma/] rides 9 ! caboose & ! travel+ eng9e]--road =eman is ! mod]n t]m--9 ! eng9e1 b nei!r d>es presume to "k ! bus9ess ( ! o!r4 ,e tra9ma/] %\ld be a travel+ eng9e] & e travel+ eng9e] %\ld be a tra9ma/]4 ,t w be ! case :5 we tra9 (ficials along m def9ite l9es4 ,honey bees fe$ _! future que5 a special food4 ,no1 ,i w\ld n decrease ! numb] ( (ficials1 if any?+ ,i w\ld increase x4 ,i w\ld n1 h[ev]1 let e (ficial creat$ h a *ief cl]k & a /5ograph]4 ,i w\ld make x impossible = him to yield to ! temptation to add a bureau ( records to ! am\nt ( useless in=mation already on file4 ,i w\ldn't lose my n]ve if n[ & !n a set ( anci5t pap]s got lo/1 = ) less r$ tape quick] action w\ld result & little w\ld get away4 ,! fir/ "t ! tra9ma/] _h to wait an h\r or two be=e he c\ld dictate a lett] 9 ! sup]9t5d5t's (fice1 or c\ld use a /5ograph] 9 8 own (fice1 he w\ld beef = a sep>ate e/abli%m5t4 ,if m help %\ld be ne$$1 :i* w\ld be v d\btful1 put x on1 b d n limit its usefulness to any "o (ficial4 ,) a prop]1 responsible head x is entirely feasible to c>ry ! community ( int]e/ idea into (fice organization4 ,if ! division eng9e] is "u ! sup]9t5d5t1 :y1 9 s5d+ pap]s into ! next room to him1 write a lett] & burd5 y\r files ) ! c>bon ( ! /]eotyp$1 ,k9dly note next atta*$ & take necess>y action8 ,is n 8 (fice a "p ( ! sup]9t5d5t's8 ,h y n ! same "r to pap]s !re t y h to ^? 9 ! (fice ( ! *ief dispat*]8 ,:y n g ev5 fur!r & h "o *ief cl]k & "o set ( records = ! :ole outfit1 j z an assi/ant sup]9t5d5t c h&le a "p ( ! "w )\t hav+ a sep>ate =ce8 ,if y ev] re>range an (fice build+1 fix x s t ! casual visitor wait+ to see ! boss w n le>n /ate secrets by he>+ ! *ief cl]k dictate lett]s4 ,a numb] ( roads h tri$ ! exp]im5t ( putt+ ! eng9em5 & ! r\ndh\sem5 solely "u ! sup]9t5d5t1 & ( conf9+ ! ma/] me*anic to 8 prop] function ( runn+ ! %ops4 ,x has usually fail$2 n on acc\nt ( inh]5t weakness z a sy/em1 b because ! sup]9t5d5t didn't sup]9t5d1 & f\nd x too conv5i5t to try to %ift ! responsibility to ! me*anical dep>tm5t4 ,re=m has to beg9 at ! top1 & if ! division is to be ! unit ! sup]9t5d5t mu/ be some?+ m ?an a high-class *ief dispat*] f9d+ flaws 9 tra9 %eets4 ,x is n en\gh = him to be a /> division eng9e]1 a boss y>dma/]4 ,he mu/ rememb] t 8 hold+ ( any ( ^! positions is anci5t hi/ory1 n to be =gott51 because valuable & in/ructive1 b nev]!less a ?+ ( ! pa/4 ,z ! y>dma/] & ! dispat*] mu/ scatt] _! tra9s1 s ! sup]9t5d5t mu/ keep 8 /aff do+ diff]5t ?+s4 ,he mu/ avoid hav+ two m5 do+ ! same ?+4 ,if x is bett] to call ! r\ndh\se =eman a ma/] me*anic & inv5t a title = ! man beh9d ! back %op1 let u d s2 b by all means avoid work+ ! ma/] me*anic at pres5t z =eman1 head call]1 road timekeep] & r\ndh\se cl]k4 ,! sup]9t5d5t c boss all ^! jobs1 & transportation1 includ+ its op]at+ attributes1 mu/ focus at 8 (fice4 ,x is n ! sup]9t5d5t :o works ! mo/ h\rs :o is ! mo/ successful4 ,x is he :o puts 9 ! be/ licks at ! "r "t1 night or day1 & ) ! "r man or m54 ,i told y\r *ief dispat*] t a k ( law is z important to a real sup]9t5d5t z a k ( telegraphy4 ,i advis$ him to give himself ! pleasure ( read+ ,cooky's edition ( ,black/one1 :i*1 if tak5 9 homeopa?ic doses1 is "o ( ! cle>e/ ?+s 9 ! language4 ,e sup]9t5d5t gets to be m or less ( a lawy]4 ,x %\ld n be necess>y to ref] e little fire or /ock claim to ! legal dep>tm5t = "s ( its /ud5ts to r5d] a pr(\nd op9ion ^u a matt] ( common s5se4 ,x is s easy to foll[ ! l9e ( lea/ resi/ance t we too (t5 evade responsibility by ?r[+ up our h&s & say+ t su* & su* is a legal "q1 a me*anical matt]1 or a traffic problem4 ,we gracefully pass x up to ! o!r fell[1 & ?9k we are 9 to cle> :5 an inve/igation happ5s to come4 ,by & by1 oblivi\s ( ! relation betwe5 cause & effect1 we deplore ! curtailm5t ( our au?ority & inveigh aga9/ c5tralization4 ,i _h "s o!r ideas to set out = y1 b we h drift$ s ne> ! swit* t !re is n room en\gh to make a drop ( ! caboose4 ,s ,i %all ei!r pull ! :ole tra9 into ! y>d or get p]mission f ! y>dma/] to cut (f on ! ma91 & l an or?odox conductor1 leave !m = ! night m5 to swit* out4 ,we conductors feel t1 z a swit* eng9e lies ar\nd ! mo/ ( ! "t1 x c always d at lea/ "o m job1 besides hav+ "t to %ove u out ( ! y>d & ov] ! hill4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,xiv4 ,,! ,,managem5t ,,t ,,bre$s ,,f ,,its ,,own ,,h]d4 ,june #ai1 #aijd4 ,my ,de> ,boy3--,hi/ory repeats itself1 & railroad hi/ory is made s fa/ t we repeat ourselves v (t54 ,mank9d absorbs a c]ta9 am\nt f ! exp]i5ce ( o!rs4 ,9 spite ( ! mu* good t comes1 ! same old fallacies are foll[$1 ! same old blund]s are made4 ,)9 ! la/ fifty ye>s e road 9 ! c\ntry1 at "s "t or o!r1 has und]gone at lea/ "o reorganization & a correspond+ radical *ange 9 p]sonnel4 ,always1 aft] sev]al new camels get _! heads "u ! t5t1 comes a newspap] pronunciam5to t !reaft] ! managem5t w bre$ f its own h]d4 ,?is inbre$+ inv>iably leads ultimately to n>r[ness if n to det]ioration4 ,! c\s9s int]m>ry too (t5 & ere long ! road is bre$+ its own scrubs4 ,)9 ! la/ five ye>s e road 9 ! c\ntry has gone outside its own ranks = (ficial tal5t4 ,! olde/ roads h _h only a few ,leon>d ,woods & ,fr$ ,fun/ons1 a presid5t "h1 a vice-presid5t !re4 ,o!r roads h *ang$ (ficials s fa/ t "o is rem9d$ ( ! travel] soj\rn+ 9 ,p>is dur+ ! ,fr5* ,revolution4 ,he in/ruct$ 8 s]vant to tell him e morn+ :at ! wea!r 01 t he might "k h[ to dress himself1 & :at ! gov]nm5t 01 t he might "k h[ to conduct himself4 ,:at !n ( our boa/$ civil s]vice2 ( ! wond]ful adm9i/rative ma*9es we build up & f9d want+8 ,is ! pr9ciple wrong or is its application faulty8 ,! e>ne/ ef=ts ( able m51 cr[n$ by _m p>tial successes1 are suffici5t gu>antee ( hone/y ( purpose1 ( ! necessity = some?+ ( ! sort t has be5 attempt$4 ,he :o criticises1 be he ev] s hone/1 mu/ sugge/ a practical rem$y or he soon desc5ds f ! level ( ! critic to t ( ! demagogue or ! common scold4 ,our tr\ble seems to be1 n ) civil s]vice z an ab/ract proposition1 b ) ! type we h be5 gett+4 ,x is ab\t ,z-#ii z comp>$ ) ! real ?+4 ,x has too _m flat :eels to run smoo?ly4 ,x mu/ be jack$ up high en\gh = new trucks & a /rong] k+bolt4 ,true civil s]vice presupposes maximum c>e 9 orig9al selection4 ,x doesn't mean t we %all wait until ! gra9 & ! coal beg9 to move be=e we figure on m crews4 ,x r contemplates hav+ available firem5 9 wip]s1 & will+ brakem5 9 cl]ks4 ,e sup]9t5d5t believes t he is ! be/ judge ( m5 on ! pike4 ,on e sy/em are probably m5 :o c give him c>ds & spades1 pick$ coal & treat$ wat]1 & !n outclass him on su* a run4 ,if we leave ! hir+ to ! diff]5t tra9ma/]s1 ma/] me*anics1 or ag5ts1 we may h mo/ly ! ,iri% on "o division1 mo/ly ! ,dut* on ano!r4 ,if we are go+ into ?is civil s]vice bus9ess & are tak+ m51 l ,f$]al judges1 = life or dur+ good behavior1 let's h a long li/ ( wait+ eligibles recruit$ = ea* division4 ,let's s5d ar\nd p]iodically a c> ) an exam9+ bo>d f c5tral headqu>t]s to size up ! tal5t recomm5d$ by local (ficials4 ,put exp]i5c$ (ficials1 a surgeon & an oculi/ on ! committee4 ,%[ y\r tra9ma/] t m5 :o make x a bus9ess h m "t ?an he to keep dudes & cig>ette smok]s (f ! runbo>d & ! payroll2 t ! =m] h broad] opportunities ?an he to develop a high /&>d ( requirem5ts4 ,let ! committee enc\rage m5 already employ$ to demon/rate _! fitness = transf] to o!r dep>tm5ts or to heavi] divisions4 ,let's *ange ends ) our rail & put x :]e x w d ! mo/ good4 ,! employm5t bureau1 ! recruit+ (fice1 or ! civil s]vice commission becomes a necessity to e l>ge organization4 ,"s roads h made a />t 9 ?is direction1 b x is only a />t4 ,to "w out ! problem w co/ u money4 ,yes1 b less ?an we are be+ =c$ to pay by "s ( ! labor contracts we h _h to sign4 ,x is n only m graceful1 x is less exp5sive1 ?is lead+ in/ead ( be+ driv54 ,! great tr\ble seems to be 9 ?is matt] ( civil s]vice t we h tri$ to accompli% too mu* 9 too %ort a "t4 ,an indu/ry ^: exi/5ce does n ant$ate ! memory ( m5 /ill liv+ _c hope to h /ruck ! be/ me?ods already4 ,yet x c be too cauti\s 9 build+ ,*9ese walls ar\nd its organization4 ,:at we h be5 /riv+ = is to cultivate a company _s1 to improve ! effici5cy ( ! s]vice4 ,we h felt t ! way to d ?is is to make our m5 feel secure 9 _! positions1 to h !m conv9c$ t ! %akeup made by our adv5t is ! la/ !y w ev] exp]i5ce4 ,h we n *as$ ?is ra9b[ long en\gh8 ,%\ld we n back up & draw "s ( ! spikes we h put 9 ! connection swit*es8 ,x is "o ?+ to sit 9 an (fice & figure t ! importation ( ?is "o man ought n to make anybody uneasy4 ,x is q ano!r to make ! ?\s&s ( m5 along ! road believe t we c /ick to ! orig9al package4 ,blood is ?ick] ?an wat] & ! new man w h 8 relatives & 8 foll[]s or ! foll[]s ( 8 fri5ds4 ,if he is too ?9-sk9n$1 fe> ( criticism may prev5t 8 br++ 9 "s new tal5t t w\ld be ( real b5efit to 8 road4 ,he is blam$ if he does & blam$ if he doesn't4 ,:i*ev] c\rse he pursues !re rema9s1 9 great] or less degree1 t unc]ta9ty :i* is s demoraliz+4 ,remove ?is unc]ta9ty1 let m5 "k def9itely :at to expect1 & y are ov] ! hill & clos] to ! t]m9al4 ,! old-fa%ion$ rule ( promote two & hire "o work$ mighty well on "s roads = conductors & eng9em54 ,9 ^! days ( l>g] sy/ems ! ratio might be *ang$ to ?ree or f\r or ev5 five or six to "o4 ,if x 7 def9itely und]/ood t e s (t51 say e fif? vacancy 9 c]ta9 grades ( (ficials & employes1 a man w\ld c]ta9ly be select$ f outside ! s]vice1 ,i believe t we c\ld remove ! feel+ ( unc]ta9ty4 ,we w\ld 9 a l>ge measure atta9 ! result we h ?us f> miss$4 ,we w\ld build up organizations ) en\gh fre% blood to /& ! te/ ( "t4 ,bra9s & adaptability are n a natural monopoly4 ,god ,almighty hasn't giv5 any road a ,new ,j]sey *>t] broad en\gh = incorporat+ a tru/ ( ! mo/ effici5t m54 ,no1 ,i am n a populi/ or a sociali/4 ,i believe 9 tru/s4 ,!y h come to /ay & ultimately to b5efit ! masses4 ,legislation w no m succe$ 9 de/roy+ !m ?an x did 9 prev5t+ p>tn]%ips 9 ,engl& :]e c5turies ago x 0 ?\ght = two m5 to unite z p>tn]s 9 bus9ess 0 an unsafe comb9ation ( p[]4 ,education comes by h>d knocks & probably anti-m]g] decisions are wor? ! inconv5i5ce t !y h caus$4 ,! sob] s5se ( ! ,am]ican p w tell !m aft] a :ile t 9 attempt+ con/itutional & legislative int]f]5ce !y h n b5efit$ !mselves "o doll>4 ,!y w le>n t =c+ a *ange ( me?ods does n necess>ily br+ ab\t a diff]5t result4 ,!y w le>n t 9 ! long run !y1 ! p1 are ! los]s :5 good capital is ti$ up2 t !y pay ! price = unwise competition4 ,! railroads1 ! fir/ great tru/s1 %\ld be e>ly to realize t "s conditions inh]5tly =bid ! elim9ation ( competition4 ,our prairies are too broad = an agricultural tru/4 ,! range ( ! human m9d is too great = any railroad to pat5t ! ability ( its m54 ,?is tru/ freight seems to make y full tonnage )\t clean+ out all ! ru% /uff 9 my y>d4 ,y may cut (f ahead ( ! re/ ( ! civil s]vice loads & ,i w h a pony set on y\r caboose :5 y pull ?r\gh ! ladd]4 ,yes1 ,i w tell ! op]ator at ! y>d (fice to scrat* !m (f y\r consi/4 ,i %all h to run ano!r section & fill out ) "s c>s ( company mat]ial :i* ! con/ruction dep>tm5t is kick+ ab\t4 ,please put up--excuse me1 display--signals until ! dispat*] c get hold ( y at ! end ( ! d\ble track4 ,by ! way1 if in/ead ( w display signals1 etc41 8 ord] %\ld read1 w signal1 etc41 w\ld x n be %ort] &1 includ+ flags1 lamps1 :i/le & voice1 be m compreh5sive8 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,xv4 ,,m ,,on ,,civil ,,s]vice4 ,june #bf1 #aijd4 ,my ,de> ,boy3--,we 7 speak+ ( railroad civil s]vice1 s call$4 ,z ,i told y be=e1 our civil s]vice is s f> f ! g5u9e article t ,i always feel l qualify+ ! t]m 9 "s way = fe> ( be+ call$ 9 on ! c>pet = failure to cut ! prop] duplex4 ,x is a great big subject1 wor?y ( ! mo/ s]i\s consid]ation1 because x conc]ns m51 n ma*9es4 ,fur!rmore1 x is a high type ( man ) :om we deal or %\ld deal4 ,we are all s busy t we say we conc]n ourselves ) results4 ,we all butt 9 too mu* on details1 usually along ! l9e ( our e>ly tra9+4 ,yet1 )al1 we ov]look "s pretty long %ots because we flatt] ourselves we are too busy to place small bets4 ,ev5 aft] we h wa/$ s mu* ( ! build+ season t we give ! contractor a bonus to ru% ! new l9e to completion 9 "t to hold ! *>t]1 w\ldn't x pay u to h a c>e z to ! k9d ( m5 we let him "w on our "r ( way8 ,next ye>1 :5 ! grievance committees come up f ! new division1 we make !m feel t x means some?+1 x gives !m a /amp ( honor to "w = our sy/em4 ,:y n beg9 a little f>!r back8 ,:y n hook up 9 ! beg9n+ s t our diff]5t dep>tm5ts c get busy e>ly 9 ! game8 ,let ! p :o are to settle ! new c\ntry help build & ma9ta9 ! road4 ,let ! immigration ag5t camp ) ! reconnoit]+ eng9e]4 ,:5 ! latt] comes back to locate or retrace1 let ! =m] be int]e/+ colonies4 ,let our own organization foll[ ! surveyor's flag4 ,let's be our own contractor & get back m ( ! money he disburses4 ,:y let a float+ gang ( ,dagoes take s big a bun* ( x back to sunny ,italy8 ,:y n sp5d x ourselves s t its recipi5ts w use x to develop ! c\ntry & hurry ! orig9ation ( traffic8 ,let's h&le ?is co9 bo? go+ & com+ & cut out "s ( ! empty haul4 ,! political revolutions 9 cont95tal ,europe & ! fam9e 9 ,irel& 9 #ahdh br\ght to ?is c\ntry a high class ( immigrants4 ,we gave !m "w & s*ools4 ,!y help$ build ! railroads4 ,"s cont9u$ on ! roads aft] con/ruction2 o!rs help$ develop ! surr\nd+ c\ntry4 ,our flag made !m free1 & :5 civil w> came !y 7 among ! brave/ ( its def5d]s4 ,to-day _! *ildr5 & _! *ildr5's *ildr51 all ,am]icans1 rank high among railway (ficials & employes4 ,p]haps all ?is is a happ5 s2 p]haps mu* ( x is due to big1 bra9y m5 ^: policies 7 n n>r[$ by specialization 9 dep>tm5ts4 ,we are n[ do+ little new con/ruction4 ,we %\ld d x bett] ?an ev] & 9 ! full s5se ( ! ^w4 ,is x en\gh to pass x up to ! con/ruction dep>tm5t8 ,did x ev] /rike y t !re may be _m good reasons :y bo? (ficials & employes may desire to transf] to ano!r road8 ,a "y man1 feel+ ! home ne/ too full1 ! local dem& = skill$ labor too light1 has /ruck out = a new] c\ntry4 ,he makes good4 ,we f9d him 9 aft] ye>s runn+ an eng9e1 work+ a trick1 or1 p]*ance1 hold+ d[n an (ficial job4 ,dea? occurs at ! old home4 ,m>riage br+s new int]e/s 9 ano!r c\ntry4 ,an invalid memb] ( 8 family ne$s a *ange ( climate4 ,an unexpect$ developm5t ( a *ance inve/m5t 9 a remote locality dem&s occasional p]sonal att5tion4 ,! orphan$ *ildr5 ( a relative claim 8 protection4 ,any "o ( a doz5 praisewor?y motives may prompt him to make a *ange1 provid$ he c cont9ue to d]ive 8 ma9 support f ! call+ to :i* he has f\nd himself adapt$4 ,w\ld he be able to transf] )\t beg9n+ ov] aga9 at ! bottom8 ,betwe5 ! civil s]vice ( ! companies & ! s5iority ( ! bro!rhoods he w\ld f9d x l mak+ a l9k & p9 c\pl+ on ! inside ( a %>p curve4 ,he w\ld be lucky if he c\ld get a regul> job on ano!r division ( ! same sy/em4 ,let him p]si/ 9 sugge/ions z to h[ ! matt] may be br\ght ab\t1 & ! av]age (ficial1 hideb\nd by prec$5t1 w consid] him nutty1 a c&idate = ! crazy h\se in/ead ( = ano!r run4 ,:o is ! los]8 ,n only ! man1 b ! company1 :i* %\ld h ! b5efit ( 8 wid] exp]i5ce1 ( 8 peculi> int]e/ 9 its t]ritory1 ( ! infusion ( fre% blood :i* 8 adv5t w\ld mean4 ,suppose an (ficial has resign$ = any good p]sonal reason1 or because he c\ldn't r$uce ! size ( ! eng9e nozzles fa/ en\gh to suit a new managem5t4 ,:5 he />ts out to hunt a job 8 bre?r5 ( ! pr(ession receive him ) sympa?y4 ,!y promise to help him out4 ,ea* begs him to und]/& h[ impossible x is = him to cat* ! pay c> on t p>ticul> l9e4 ,p]haps 8 in=mant has be5 on t company's payroll only six mon?s himself1 b he waxes eloqu5t on ! b5efits ( civil s]vice1 on ! desirability ( mak+ _! own m51 ( ov]com+ previ\s demoralization4 ,?is w\ld be amus+ if x 7 n a s]i\s bus9ess4 ,ea* seems to flatt] himself t he got abo>d because ( peculi> p]sonal fitness1 & inf]5tially d5ies su* attribute ( g5ius 9 ! man on ! outside4 ,z a matt] ( fact1 ! recognition ( outside tal5t is usually a consequ5ce ( acqua9tance1 ( happ5+ to "k ! "r man at ! "r "t1 ( hav+ previ\sly work$ ) ! appo9t+ (ficial4 ,all ?is conta9s too mu* ( ! elem5t ( *ance4 ,:5 we res]ve c]ta9 vacancies = m5 outside ( ! brea/works & select !m 9 advance we %all get bett] results4 ,we h made our civil s]vice frogs s /iff t our discipl9e has climb$ ! rail4 ,we "k x is s h>d = a conductor or an eng9eman to get a job t we sometimes hesitate too long be=e we make an example = ! good ( ! s]vice by dis*>g+ a flagrant (f5d]4 ,if we knew t by & by he c\ld hit on "s road ! vacancy res]v$ = outsid]s we w\ld h ! b5efit ( ! *ange4 ,! man w\ld le>n a lesson1 w\ld n be deb>r$ f 8 occupation1 & w\ld give bett] s]vice on ano!r road4 ,talk ) y\r employes ab\t ?is & y w be a/oni%$ to f9d h[ _m w fall 9 ) ?is idea ( leav+ op5 a door ( hope by fill+ j s _m vacancies ) outside m54 ,y\r (ficial or y\r employe seek+ a transf] or hunt+ a job w be impress$ ) ! fact t all assi/ance r5d]$ w be ) a view to favor+ him because he is a good1 wor?y fell[4 ,he w n he> x put on ! gr\nd t any company is =tunate to h 8 s]vices1 t 8 future employ]s are be+ especially consid]$4 ,if he has kn[n f boyhood ! t]ritory & civilization :]e he desires to "w1 x w n be urg$ z a special qualification4 ,"r "h is :]e ! mo/ ( u fall d[n4 ,we too seldom make our subord9ates feel t we are ! ga9]s by hav+ !m 9 our employ4 ,we are too likely to make !m feel !y are lucky to h a job4 ,?is may d = ! indiff]5t m51 b x puts no premium on sup]ior ability & loyalty4 ,x r5d]s a dis*>ge1 :5 made1 less effective z an example4 ,y _c treat all y\r m5 alike 9 all ?+s4 ,9 a few ?+s1 collisions1 /eal+1 booze-fight+1 = example1 y h to d s4 ,9 mo/ ?+s y mu/ avoid de/roy+ individuality4 ,y mu/ build up p]sonal pride 9 ea*4 ,ev5 si/] eng9es ( ! same type d n /eam or pull exactly alike4 ,man1 made 9 ! image ( ,deity1 has pride1 bra9s & c\rage to make m complex 8 disposition4 ,corporations h no s\ls4 ,railroad m5 h s\ls & good r$ blood4 ,_! intellig5ce is an inspiration2 _! /eadfa/ness1 a psalm4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,xvi4 ,,! ,,supply ,,tra94 ,july #c1 #aijd4 ,my ,de> ,boy3--,blacksmi?s' horses & %oemak]s' wives prov]bially g un%od4 ,a railroad puts up its poore/ sample ( transportation 9 ! r\t9e h&l+ ( its own mat]ial & supplies4 ,company /uff is mov$ & h&l$ la/ ( all2 & probably at maximum exp5se4 ,= example1 if we wi% to %ip a c> ( :eels to division headqu>t]s we load !m aft] we are lucky en\gh to get an available c>4 ,!n aft] prop] bill+ au?ority has be5 furni%$ we g ?r\gh "s m r$ tape1 s t ! auditor may n confuse figs ) ?i/les1 rev5ue produc]s ) deadheads4 ,:5 we happ5 to h a tra9 ) su* light tonnage t all excuses = mov+ ! c> h be5 exhau/$ x rea*es ! y>d ne>e/ its de/9ation4 ,! ma/] me*anic's (fice 9 a day or two has p\nd$ suffici5tly at ! y>dma/] to get ! c> set1 usually sev]al h\rs aft] x has be5 promis$4 ,x is n ( record j h[ mu* "t & money h be5 wa/$ by ! me*anical dep>tm5t ?r\gh n hav+ ! c> :5 expect$4 ,if our adm9i/ration is unusually smoo? we may be able to load our scrap :eels on ?is same c>4 ,usually1 h[ev]1 we wait until ! c> has be5 haul$ d[n ! l9e be=e "s (fice away (f some:]e gives disposition = ! worn\t mat]ial4 ,or1 hav+ unload$ all ! :eels1 we wait until next week be=e we ord] 9 ano!r c>1 & g ?r\gh ! same p]=mance to %ip a c\ple ( pairs to "s junction po9t on ! same division4 ,i w n bore y ) ! exp5sive details ( gett+ a c> ( ties load$ & di/ribut$1 ( h[ mu* "t ! sectionm5 are work$ to poor advantage because ! c> or mat]ial fail$ to %[ up :5 expect$4 ,we1 m\nt$ on :eels1 ) transportation z our *ief asset1 let our own bus9ess get x :]e ! *ick5 felt ! axe1 :]e ! %>p flange caught ! bum4 ,x us$ to be m com=table 9 ! old days4 ,we c\ld h ! sectionm5 d s _m jobs )\t its seem+ to co/ any?+4 ,! fact t we h le>n$ bett] makes me ra% en\gh to believe t we may yet progress beyond ?9k+ t "s ( our own transportation co/s little or no?+ because we d x ) ! local freight or a swit* eng9e4 ,we haul a c> cle> ov] ! division to pick up a few p\nds ( scrap pap]2 provid$1 ( c\rse1 ! ag5ts h n confus$ ! day ) t = load+ dairy l9e %ipm5ts4 ,! weakness 9 h&l+ company mat]ial naturally leads to a di/ru/ by o!r dep>tm5ts & a desire by ea* to control ! di/ribution ( its own supplies4 ,did y ev] ?9k 9 :at a haphaz>d1 hit or miss mann] we h&le our travel+ work]s8 ,! scale inspector is a v necess>y individual because freight rev5ue is a function ( weight4 ,he is s valuable to u t1 al?\gh ! te/ c> is a nuisance 9 tra9s & y>ds1 we haul him hundr$s ( miles to d a few m9utes' or a few h\rs' "w4 ,if he %\ld try to d any o!r company bus9ess2 if he %\ld repair furniture1 solicit traffic1 inspect ties or exam9e int]lock+ plants1 he w\ld infr+e on ! pr]ogatives ( o!r m5 :o e>n sal>ies by rid+ mu* & work+ little4 ,yes1 ,i "k we mu/ h dep>tm5ts4 ,our great task is to "w !m to ! be/ advantage2 to let !m ov]lap a little :5 bus9ess is dull1 or :]e local conditions p]mit4 ,we %\ld swit* our dep>tm5ts toge!r s t we c cut 9 ! air on en\gh to hold ! tra9 )\t go+ aft] exp5ses ) a club4 ,! employe :o does n receive supplies regul>ly1 ^: requisitions = /ation]y are arbitr>ily cut1 w try to get en\gh ahead to keep himself f runn+ out4 ,:5 y take an inv5tory y mu/ figure on remov+ ! temptation = ev]yone to hold back full returns = fe> ( n r5d]+ good s]vice 9 ! future4 ,) a lot ( money ti$ up 9 supplies at c5tral or division /oreh\ses our s]vice (t5 suff]s1 ev5 accid5ts occur = want ( a lant]n globe1 or a few gallons ( oil4 ,! av]age local freight crew has no m compunctions 9 repl5i%+ ! caboose f a c ( oil consign$ to a c\ntry ag5t ?an did ! slave 9 tak+ *ick5s4 ,x all belongs to ! company4 ,massa's *ick51 massa's niggah4 ,"s roads are n[ di/ribut+ oil to sections & to small /ations f a box c> fitt$ ) inside tanks & self-regi/]+ pumps1 a v economical arrangem5t4 ,?is c> runs on ! local freight at fix$ times4 ,! next /ep has be5 to put ) x supply c>s1 h&l$ by ! oil man1 :o issues supplies & tools to ag5ts1 section =em5 & pump]s4 ,a /ation]y c> comes next 9 ! outfit4 ,?is progressive developm5t is hamp]$ 9 mo/ cases by adh]5ce to ! "t-honor$ requisition4 ,x does n promote a good company _s 9 an ag5t to haul by him a c> fill$ ) supplies & d5y him a mu*-ne$$ broom1 a com=t-giv+ pane ( glass1 simply because a requisition has n pass$ ?r\gh ! prescrib$ numb] ( *ief cl]ks' (fice baskets4 ,issues are = ! good ( ! s]vice1 n = *>ity4 ,! be/ way is to require a division (ficial to accompany ! c>s on 8 division1 hold him responsible1 & make 8 *eck good on our travel+ bank4 ,let ! employe sign on a l9e 9 a book = articles receiv$1 j z an ag5t receipts to an express mess5g]1 & let ! (ficial c\nt]sign once = all ! employes on a page4 ,!n y h ! economy & b5efits ( c5tralization )\t ! demoraliz+ int]f]5ce ) local adm9i/ration4 ,! supply c>s are only a beg9n+4 ,! evolution mu/ be a supply & inspection tra9 run exclusively = company bus9ess1 & to d e practicable k9d ( company bus9ess4 ,x %\ld supply e dep>tm5t & pick up ! surplus & scrap 9 ea*4 ,x %\ld run ov] z _m divisions z feasible1 giv+ x "t to return & re/ock s z to cov] its t]ritory at prescrib$ int]vals1 say e ?irty or sixty days4 ,?is tra9 %\ld be mann$ by mon?ly company m51 pref]ably ( ! semi-(ficial class4 ,! position ( fireman %\ld be "p ( ! c\rse ( a special appr5tice4 ,if no special appr5tice is available = eng9eman1 use ! man 9 m9d = ! next vacancy z road =eman4 ,let ! scale inspector be ! flagman4 ,= conductor h a com+ tra9ma/]1 n afraid to pull (f 8 coat to help adju/ a scale or to unload a keg ( track spikes4 ,h an ambiti\s brakeman = tra9 cl]k1 ^: records w\ld replace requisitions & waybill+4 ,= pilot use ! sup]9t5d5t1 ! tra9ma/]1 ! *ief dispat*]1 ! ma/] me*anic1 ! road =eman1 ! division eng9e]1 or ! sup]visor4 ,h z _m z possible ( ^? la/ nam$ accompany ! tra9 & give ! division a rigid inspection4 ,pretty soon y w\ld f9d ! g5]al sup]9t5d5t frequ5tly hit*+ 8 c> to ?is tra94 ,put ! cont5ts ( ! tra9 9 *>ge ( a high-class travel+ /orekeep]4 ,on ! gr\nd ! employe w\ld indicate 8 requirem5ts1 ! division (ficial w\ld recomm5d1 & ! travel+ /orekeep]1 closely 9 t\* ) ! managem5t & its policies1 w\ld take f9al action4 ,:atev] happ5$ to be done1 x w\ld be "r up to date1 & 9 accordance ) exi/+ ne$s4 ,arriv+ at a r\ndh\se1 ! tra9 itself w\ld spot a c> ( :eels & a c> ( oil1 tak+ c>e to reload scrap :eels & empty oil b>rels4 ,9 g5]al d n issue a new article unless an uns]viceable "o is turn$ 94 ,! recollections ( ^? pres5t w make fre%] ! record ( exp5dable articles issu$ on a previ\s trip4 ,long range requisitions1 approv$ by di/ant au?ority1 may result 9 false economy1 9 a lack ( cle>ly def9$ responsibility4 ,! ess5ce ( good adm9i/ration consi/s 9 deal+ ) m5 & ?+s1 9 giv+ !m great] value ?an _! pap] symbols4 ,if love = requisitions %\ld /ill l+] 9 ! (ficial brea/1 ! proprieties ( su* *a/e affection c\ld be pres]v$ by go+ ?r\gh all ! =ms until _! absurdity is fully demon/rat$4 ,! supply tra9 %\ld h a c> fitt$ up z a work%op 9 :i* a h&y man c\ld repair /ation trucks1 (fice *airs1 lant]ns1 swit* lamps1 etc41 etc41 & save %ipp+ _m miles = a new "p4 ,_m tools & ut5sils w\ld la/ long] if1 9 "s su* way1 !y c\ld receive ! /it* 9 "t t saves n9e4 ,prompt repair & int]*ange among v>i\s po9ts %\ld dim9i% inve/m5t 9 res]ve supply4 ,an article %\ld n h to be return$ to ! place :]e previ\sly us$4 ,"u pres5t me?ods ! return j\rney may put x 9 worse %ape ?an :5 fir/ s5t 94 ,:5 repair$ x %\ld be issu$ :]ev] x w d ! mo/ good4 ,ano!r c> 9 ! supply tra9 %\ld be a laboratory 9 *>ge ( ! sup]9t5d5t ( te/s or 8 repres5tative1 ^: (fice w\ld ?us get m closely 9 t\* ) division (ficials & ) s]vice conditions4 ,! scrap c>1 ) its brok5 side rods1 its worn-out %ovels1 its twi/$ drills1 might mean a :ole lot 9 connection ) arbitr>y !oretical te/s4 ,) ! tra91 on /at$ trips1 %\ld be ! employm5t bureau4 ,pick up c&idates1 haul !m ov] ! division4 ,talk ) !m1 note _! adaptability 9 /range surr\nd+s1 see ( h[ promis+ a /ret* is ! rubb] 9 _! necks4 ,give !m transportation back home &1 if desir$1 tell !m to report aga9 next trip = fur!r exam9ation4 ,:5 y\r supply tra9 has to tie up away f a night r\ndh\se1 let ! crew take %ort turns z wat*m54 ,incid5tally ! tra9 might s]ve z an object lesson z to ! endurance & capacity ( m51 ! l5g? ( runs1 & ! c>e ( an eng9e4 ,if y\r labor contracts d n p]mit y to man y\r own tra91 d ! necess>y t[>d an am5dm5t ( su* unwise s*$ules4 ,! m y ?9k ( ! increas$ effici5cy ( ! s]vice1 ( ! ultimate economy1 ( ! smoo!r adm9i/ration1 ! m y w cuddle up to ! notion ( a company tra94 ,exp]i5ce w %[ ! wisdom or unwisdom ( num]\s details t w sugge/ !mselves4 ,i h giv5 y only an outl9e ) a few samples ( me?ods to be pursu$4 ,i want y to ?9k out ! re/ = y\rself4 ,x is !ory to-day1 b ! !ory ( to-day is ! =]unn] ( practice a few ye>s h5ce4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,xvii4 ,,:at ,,! ,,big ,,eng9e ,,has ,,co/4 ,july #aj1 #aijd4 ,my ,de> ,boy3--,! progressive presid5t ( a ru/l+ railroad has rec5tly gone on record z regrett+ ! too rapid introduction ( big eng9es4 ,to :i* f _m an anci5t (fice1 f _m a greasy r\ndh\se comes a l\d am54 ,! fad = big eng9es1 ! slav]y to ! ton mile1 ! rack ( ! comp>ative /atem5t1 h co/ ! grang] roads a pile ( good co94 ,procru/es1 ! highwayman ( ! anci5ts1 fitt$ all 8 victims to /one b$s1 d\btless *>g+ to o!r exp5ses ! /ret*+ ( an arm or ! cutt+ (f ( a foot4 ,n[adays we get our bra9s w>p$ & our legs pull$ j ! same4 ,! me?ods are m subtle1 ! op]ations m graceful4 ,our equanimity /&s = almo/ any old ?+1 provid$ x is done 9 ! "n ( progress1 or is call$ a process ( analysis4 ,able m5 devote _! lives to ! solution ( problems ( practical railroad op]ation1 to mak+ maximum net e>n+s = _! employ]s1 only to be disc\nt$ by ! f9ancial writ]s4 ,fools ru% 9 :]e angels fe> to tread4 ,! same writ]s :o1 to he> !m tell x1 c save f9ancial panics by s\nd advice to ! c\ntry bank]s1 :o c in/ruct our ,uncle ,samuel h[ to h&le 8 navy1 :o c hurry ,russian troops to ,man*uria1 c tell u j h[ to run our railroad1 j h[ _m tons we %\ld pull p] tra94 ,inv5tion is ! h&maid5 ( progress4 ,inv5tors are usually laym5 or outsid]s4 ,inv5tors & ar*itects h to be held 9 *eck to prev5t developm5t f becom+ abnormal or "o-sid$4 ,! man :o inv5t$ ! air brake 0 n ask$ to come 9 & take *>ge ( all transportation4 ,! m5 :o design big eng9es %\ld n be all[$ to =get conditions ( track1 t]ritory & traffic4 ,railroads are run to make money4 ,a motion to manage !m l golf l9ks is nev] 9 ord]4 ,! track is built = runn+ tra9s4 ,to ! man ) too mu* ton mile on ! bra9 ! runn+ ( a tra91 ! v object ( ! road's exi/5ce1 becomes a bugaboo4 ,he w sacrifice bus9ess1 incur risks ( o!r losses1 r ?an run a tra94 ,9 "s cases ?is is all "r1 9 o!rs x is all wrong4 ,!re is a happy m$ium :i* all ( u %\ld be all[$ to "w out = ourselves1 to suit our own conditions4 ,! tr\ble is t we are d5i$ a slid+ scale4 ,all roads look alike to ! critic1 ! review] & ! brok]4 ,roads ( d5se traffic ) mu* l[-class freight1 su* z coal1 coke1 ore1 pig iron1 etc41 to move1 f\nd x m economical to h l>ge eng9es & heavy tra9s4 ,! nature ( ! bus9ess dem&s a consid]able supply always on h&4 ,?is p]mits wait+ = full tonnage = e tra94 ,a few c>s1 m or less1 at "o end or ! o!r ( ! l9e make no great diff]5ce to ! %ipp]4 ,^! roads usually h m ?an "o track & an old solid roadb$4 ,?is good ?+ ( economical transportation 0 pu%$ along to u ( ! prairies4 ,"h traffic is relatively ?91 ! track ) dirt balla/ is less solid1 hauls are _m times long]1 & s+le track is ! rule4 ,moreov]1 we frequ5tly h m]*&ise1 implem5ts1 ma*9]y & o!r high-class freight 9 "o direction1 & su* p]i%able /uff z live /ock & dress$ meats 9 ! o!r4 ,a doz5 ye>s ago we _h develop$ a comb9ation freight & pass5g] eng9e1 usually a t5-:eel] ) fairly high driv]s1 :i* h&l$ su* bus9ess promptly & pr(itably4 ,we c\ld take out a ,raymond excursion or a !atrical special "o way1 & com+ back make a fly run ) belat$ /ock = a di/ant m>ket4 ,we may yet d ! same ) ! comp\nd battle%ip1 b x w fir/ require alt]ations & a big exp5diture on track4 ,:5 /ock %[s up y mu/ get x mov+4 ,y _c hold x to club tra9s1 z 9 ! case ( coal & pig iron4 ,y miss ! m>ket & !re is a big claim to pay1 to :i* ! f9ancial g5tleman 9 ,new ,york does n give suffici5t weight :5 he makes 8 wond]ful analysis ( our figures4 ,x does n %[ up 9 grate surface1 tractive p[]1 or weight on ! driv]s4 ,x is n complim5t>y to our wisdom t /ock %ipp]s h be5 compell$ to invoke ,/ate aid to =ce u to run /ock tra9s reg>dless ( full tonnage1 to d :at our own be/ int]e/s dem&$4 ,we %\ld avoid ! necessity = ev5 a j regulation ( our affairs4 ,x op5s ! door to mu* t is unju/ & undesirable4 ,! big eng9e has made u /raight5 curves1 r$uce grades1 relay rail1 r5ew bridges1 buy l&1 increase t]m9als1 ext5d pass+ tracks1 ab&on light equipm5t & increase wages4 ,its pres5ce on s+le-track roads has ret>d$ traffic & has increas$ exp5ses4 ,x has torn up our track & increas$ ! numb] ( wrecks4 ,its long h\rs & try+ "w h be5 an elem5t ( demoralization among our m54 ,! effici5cy ( our crews is limit$ to ! endurance ( ! fireman4 ,?is la/ condition mu/ be rem$i$ by an automatic /ok]--! mo/ cry+ ne$ ( ! pres5t4 ,supply usually keeps pretty close to dem& & ! automatic /ok] %\ld n be v long 9 com+4 ,yes1 directly & indirectly1 ! big eng9e has co/ u a lot ( d\gh4 ,x is n an unmix$ evil4 ,x has its good po9ts1 to be sure4 ,"s ( ! new conditions x has =c$ w\ld h come 9 "t anyway4 ,its advantages w\ld be great]1 its op]ation *eap]1 if its com+ c\ld h be5 brok5 to u m g5tly4 ,x is n[ a condition1 n a !ory1 & we mu/ d our be/ ) x1 reg>dless ( our p]sonal pr$ilections4 ,:e!r or n x has come to /ay is an op5 "q4 ,x probably has1 b modifi$ = high] spe$1 :5 all conditions p]mit4 ,we are n yet wise en\gh to "k j :at x is co/+ u4 ,n ev5 our own /ati/icians h _h "t to dige/ fully ! figures ( increas$ equipm5t due to sl[] movem5t2 ( increas$ co/ ( ma9t5ance1 bo? ( track & equipm5t2 ( unp>allel$ increase 9 freight claims2 ( high] wages2 ( /r5g!n$ p[] ( ! labor organizations2 ( alt]$ trade conditions due to dissatisfaction ) transportation2 ( *ang$ location ( indu/rial plants2 ( ! effect ( r$uc$ spe$ on wat] competition2 ( ! num]\s conditions t g to make a railroad s complex4 ,9 ! language ( ! good old fun]al hymn1 "s "t we'll und]/&4 ,we mu/ make up our m9ds to prompt] movem5t ( freight1 :i* may mean increas$ spe$4 ,! p dem& x & public op9ion is k+4 ,"h aga9 ! %ipp] /eps 9 to help u out1 = promptness simplifies our t]m9al problems4 ,! art ( w> has be5 def9$ z gett+ ! mo/e/ m5 !re ! fu/e/4 ,! art ( railroad+ comes to mean mov+ ! mo/e/ tra9s ! soone/4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,xviii4 ,,be ,a ,,sup]9t5d5t--,,n ,a ,,nurse4 ,july #ag1 #aijd4 ,my ,de> ,boy3--,i am s sure t y w be a g5]al manag] "s day t ,i h be5 writ+ y a good deal ( advice z to matt]s t are above ! control ( a division sup]9t5d5t4 ,z a rule1 h[ev]1 a man w fill any position bett] if he has a good conception ( ! "w t is beyond 8 own sph]e4 ,"s p d n l to hire an ex-(ficial = "w subord9ate to positions t he may previ\sly h held4 ,!y fe> t ! old sup]9t5d5t :o gets abo>d z y>dma/] or dispat*] w be a nuisance1 t he w be all ! "t s*em+ = promotion1 t he may try to dictate to 8 sup]iors1 t he w h too mu* dignity to climb a side ladd]1 t he w be only tempor>y1 t !y w soon be put to ! tr\ble ( break+ 9 ano!r man4 ,all ( :i* is n>r[ & %[s 9 ! a=esaid objectors a lack ( confid5ce 9 !mselves & 9 _! own organization4 ,x all dep5ds on ! man himself4 ,if he is ! "r /uff he w take a broad] view = hav+ be5 an (ficial4 ,he w appreciate ! difficulties ( 8 sup]iors4 ,8 desire to make good %\ld induce him to put =? maximum ef=t4 ,he may be able to get 8 m5 out ( ruts ( _m ye>s' /&+4 ,x is s seldom t we get fre% blood we %\ld be ?ankful t circum/ances p]mit u to get a ?ree-hundr$-doll> man to "w = "o hundr$4 ,he may be only tempor>y = t position1 b if he makes u money we %\ld be will+ to be incommod$ lat] on4 ,x is a selfi% fe>1 ?is feel+ t by & by our royal selves may suff] ! p]sonal inconv5i5ce ( hav+ to look aft] a c]ta9 "p ( our ma*9e t we ?\ght 0 runn+ itself4 ,va9 hope1 ?is look+ = any k9d ( p]petual motion4 ,we are paid (ficial sal>ies to be big en\gh to t[] ov] su* lazy feel+s1 ov] our own p]sonal dis9cl9ation to ex]tion4 ,let me repeat1 once m1 t = e position y %\ld h an und]/udy4 ,!n if anybody drops out ?r\gh promotion or o!rwise y\r task is a simple "o4 ,a fact t none ( u %\ld ov]look is t we all h sup]iors4 ,! presid5t reports to ! directors1 & ! latt] to ! /ockhold]s4 ,! /ockhold]1 big or little1 is 8 or h] maje/y1 ! citiz54 ,our sup]iors mu/ "k :at we are do+4 ,!y w n butt 9 & give u s _m directions if we j keep !m advis$ ( our progress4 ,y\r g5]al sup]9t5d5t is an able man1 b nei!r y nor he is a m5tal telegraph]4 ,aft] y get ! surgeons call$1 ! wreck tra9 />t$1 ! g5]al sup]9t5d5t %\ld be ! next man to h ! wire4 ,tell him briefly :at has happ5$1 :at y h done1 are do+ & expect to d4 ,if conditions are su* t x is wise = y to g to ! wreck or ! wa%\t y\rself1 wire him t y are on ! gr\nd4 ,don't ?9k ?is is en\gh1 b e half h\r or s tell him h[ y are gett+ along4 ,he w feel bett] & ! (ficials above him w feel bett]4 ,y w feel bett] because1 if !y are wise1 !y w let y alone & n bo!r y ) in/ructions4 ,above all ?+s d n try to pass responsibility up high] by ask+ :at to d4 ,tell ! g5]al sup]9t5d5t :at tra9s y w det\r1 :at equipm5t y w ne$ f o!r divisions = /ub runs1 :at y h reque/$ y\r neighbors to d4 ,w> has be5 decl>$1 ! writs ( ! c\rts h ceas$ to run4 ,y are ! g5]al 9 ! field & x is all up to y4 ,f ! mom5t t y are wideawake en\gh to answ] ! telephone at ! head ( y\r b$1 y\r bra9 %\ld be e>n+ y\r company _m doll>s a m9ute4 ,z y slip into y\r clo!s1 ?9k connect$ly :]e all available m5 & mat]ial are to be _h4 ,z y ru% ov] to ! (fice1 figure :at ! situation ne$s to protect ! morn+ suburban tra9s4 ,:5 y see ! tra9 %eet1 tell ! dispat*] :at tra9s %\ld be kept on "t z long z possible1 :at tra9s %\ld be ti$ up to prev5t a blockade4 ,don't sit d[n & take ! key1 or act z call boy or = "o second =get t y are ! sup]9t5d5t1 t ! :ole pu% looks to y4 ,! cool] y\r mann]1 ! less hesitat+ y\r in/ructions1 ! great] ! confid5ce ( y\r m5 9 y & 9 !mselves1 ! bett] _! "w4 ,arriv+ at ! sc5e ( tr\ble1 size up ! situation1 reassure ! panic-/rick5 pass5g]s1 organize ev]ybody pres5t1 give politely all ! in=mation y h1 h[ _m h\rs pass5g]s w be delay$1 :at tra9 w come to take !m =w>d1 :5 _! baggage c be expect$4 ,be cool b sympa!tic2 al]t1 b polite4 ,9 a few m9utes y\r pres5ce = good w be felt4 ,tell ! wreckma/] :at to d fir/1 b d n try to h&le 8 m54 ,resi/ ! temptation to use an axe or %ovel y\rself4 ,d n %r9k f ! sight ( blood4 ,lead ! relief p>ties1 b d n try to be surgeon or nurse4 ,let ! o!rs d ! lift+ ( ! kill$ or injur$4 ,y d y\r "w ) y\r bra9s & ) y\r voice4 ,be a sup]9t5d5t4 ,c>e fir/ = ! injur$ & ! dead4 ,!n look to ! com=t ( ! o!r pass5g]s4 ,next 9 importance comes ! mails1 !n ! express & ! baggage4 ,d n give any gr& /& ord]s to burn c>s or roll heavy equipm5t d[n ! bank4 ,?9k twice be=e y de/roy m prop]ty4 ,! l9e mu/ be op5$1 b conditions may be su* t an extra h\r or two w n complicate ! situation1 & w save ! company ?\s&s ( doll>s4 ,m5 (t5 e>n big sal>ies by ! ?+s !y avoid do+4 ,:5 ! "w has be5 organiz$1 circulate among ! gangs1 give ea* =eman a ^w ( praise1 tell !m all t y h ord]$ c(fee & s&wi*es1 t ! company also gives its m5 squ>e meals at wrecks4 ,arrange to fe$ y\r transf]r$ pass5g]s e>li] r ?an lat] ?an usual4 ,d n hesitate to fe$ badly delay$ pass5g]s at ! company's exp5se4 ,:5 ev]y?+ is runn+ smoo?ly keep y\r m\? %ut & y\r e>s op54 ,z ! c\ntry p come flock+ 9 to see ! wreck1 z ! roadma/] yells 8 ord]s1 y w he> "s swee!>t ask h] swa9 if t is ! sup]9t5d5t :o has su* a big voice4 ,:5 he %akes 8 head & ! wreckma/] ro>s to take a fre% hit*1 %e guesses aga91 only to be told t ! quiet man ov] !re ) app>5tly ! lea/ to say is ! boss ( all4 ,soon _m ( ! by/&]s are po9t+ admir+ly at y z ! ma/] ( ! situation4 ,:5 x is all ov]1 :51 h\rs or days lat]1 y lie d[n = a well-e>n$ re/1 y w feel t y are a railroad man1 t y are hold+ d[n a job = :i* no old woman ne$ apply4 ,!re is "s self-satisfaction 9 ?is _w :i* outruns ! pay c>1 :i* _c be measur$ 9 doll>s & c5ts4 ,:at ,i am tell+ y holds good = a tra9ma/]1 a y>dma/] or :oev] happ5s to be ! s5ior repres5tative pres5t4 ,sometimes x is bett] to s5d out ! tra9ma/] & /ay 9 y\rself to h&le an already conge/$ situation4 ,sometimes ! tra9ma/] is at ! wrong end ( ! l9e & y mu/ g y\rself4 ,common s5se is a pretty safe guide z to "o's c\rse ( action4 ,! pr9ciple to be rememb]$ is to avoid int]f]5ce ) ! man on ! gr\nd4 ,if x is a m9or d]ailm5t :i* ! conductor is h&l+1 d n rattle him ) messages1 ) reque/s = reports4 ,:5 y exam9e y\r conductors on rules1 include que/ions & explanations :i* outl9e action expect$ 9 em]g5cies4 ,=bid y\r dispat*] s5d+ a /]eotyp$ message to get writt5 /atem5ts ( all witnesses e "t a p]sonal injury occurs4 ,h y\r conductors1 y\r ag5ts & y\r section =em5 s drill$ t !y w keep ! (fice in=m$ & w dep5d on !mselves1 n on ! dispat*]s1 = su* ?+s4 ,y\r rules1 y\r organization1 ! in/ructions on y\r blanks w am\nt to little if !y are cont9ually disc\nt$ by special messages4 ,y _h bett] lose a set ( reports ?an te> y\r organization to pieces4 ,:5 somebody falls d[n1 discipl9e him 9 su* a way t ! o!rs w keep 9 l9e4 ,x takes pati5ce & p]si/5ce1 =be>ance & firmness to drill m5 to a high /ate ( discipl9e4 ,disob$i5ce & indiff]5ce c sometimes be trac$ to unwise ord]s4 ,! impossible or ! unreasonable is expect$4 ,!re are too _m bullet9s & too _m in/ructions4 ,d n ?9k a ?+ is done1 an abuse correct$1 a condition rem$i$ simply because y h giv5 an ord] to produce ! desir$ effect4 ,x is up to y to foll[ ! matt] to a f9i%4 ,y mu/ "k by obs]vation1 by inspection1 by ! reports ( y\r /aff1 t y\r ord] is be+ obey$4 ,! way to en=ce discipl9e is n to keep repeat+ ! ord]4 ,except 9 r>e cases an ord] %\ld n be repeat$ or a bullet9 reissu$4 ,weak m5 try to /r5g!n _! discipl9e by extravagant language 9 _! in/ructions4 ,d n say t no excuse w be tak5 = failure to turn 9 ^! reports or to comply ) ^! in/ructions4 ,y may be made to appe> ridicul\s1 ev5 m5daci\s1 by a cl\dbur/1 by a holdup1 by an act ( ,god or ! public enemy1 z ! old law phrase runs4 ,vitality 9 expression is a good ?+4 ,x is useless )\t vigor 9 en=cem5t4 ,! latt] does n dep5d ^u ! k9d ( breakfa/ food y ord] 9 ! d9+ c>1 b ^u ! g+] 9 y\r adm9i/ration4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,xix4 ,,! ,,rack ,,( ,,! ,,comp>ative ,,/atem5t4 ,july #bd1 #aijd4 ,my ,de> ,boy3--,y ask :at ,i mean by ! rack ( ! comp>ative /atem5t4 ,i mean t1 figuratively speak+1 we are all pretty securely fa/5$ to ! correspond+ mon? ( la/ ye>4 ,:at 0 orig9ally int5d$ z a tav]nkeep]'s tab1 z a r\gh *eck on op]ation1 has become a balanc$ l$g]1 a rigid /&>d ( effici5cy4 ,"t1 ev5 a %ort p]iod1 br+s a sacr$ness to all ?+s4 ,if we make a s-call$ bett] %[+ on pap] ?an a twelvemon? previ\s1 we %ake h&s ) ourselves & =get h[ rott5 we 7 consid]$ j "o %ort ye> ago4 ,! ball team t w9s ! *ampion%ip & takes ! big gate receipts is ! "o ^: memb]s play = ! side r ?an = high individual av]ages4 ,! t5d5cy is = our own]s to expect u to make base hits r ?an s5d 9 runs :i* w9 games4 ,if 9 ,april & ,may we h a lot ( ties on h&1 we may n be all[$ to put !m 9 ! track because !y w be *>g$ out be=e ,june #cj1 & make too heavy a %[+ ( exp5diture = ! fiscal ye>4 ,s1 ) labor comp>atively pl5tiful & ! wea!r com=table1 we wait until ! new fiscal ye> comes 91 until ! sun %9es hotte/ on ! track4 ,!n1 ) f>m]s pay+ h>ve/ wages we h to (f] m money4 ,if we get ! extra m5 ! heat less5s _! effici5cy4 ,x is true we h probably _h to pay ! produc] = ! ties1 b if we fail to *>ge !m to ! f9al acc\nt1 we h a *ildlike confid5ce t !y h n yet co/ u any?+4 ,! little matt]s ( failure to utilize ! full life ( ! tie1 ( int]e/ on ! money inve/$1 we dismiss ) ! ?\ght t trifl+ losses mu/ be expect$ 9 ! conduct ( l>ge affairs4 ,ma9t5ance ( equipm5t z well z ma9t5ance ( way suff]s f too mu* comp>ative /atem5t4 ,"s new (ficial pulls our p[] to pieces to %[ u h[ !y us$ to build up tra9-mile records on ! ,f> ,ea/]n4 ,! cr[d$ rip tracks reflect ! tractive p[] ( ! big eng9es4 ,bad ord]s1 ! bane ( a y>dma/]'s life1 ! teas]s ( ! traffic man's trac]s1 block our t]m9als4 ,our %opm5 & our c> repair]s1 despair+ ( full "t1 move away4 ,yet )al we are s]5e1 = are n we op]at+ j z *eaply z !y did at ?is "t la/ ye>8 ,:5 ,i am 9 d\bt1 :5 ,i become mix$ ) ! complexities ( our pr(ession1 ,i g back to my boyhood on ! f>m4 ,f t gateway z a bas+ po9t ,i c ?9k out a rate %eet ) few] diff]5tials4 ,! same common s5se h\sekeep+ :i* my "m practic$ w fit any railroad1 h[ev] div]sifi$ its t]ritory4 ,! same well-balanc$ managem5t :i* enabl$ my fa!r to pay (f ! mortgage & ext5d 8 acres is suit$ to any railroad1 h[ev] complicat$ its f9ancial obligations4 ,! bigg] ! proposition1 ! great] ! ne$ = /ick+ to homely basic pr9ciples4 ,we le>n$ on ! f>m to expect ab\t s mu* ra9fall e ye>4 ,:e!r ! heavie/ w\ld come 9 "o mon? or 9 ano!r1 ! good ,"l nev] f\nd "t to tell u4 ,we did ! ?+s t came to h&1 sometimes simil>ly1 sometimes diff]5tly1 f ! correspond+ mon? ( ! previ\s ye>4 ,if our crops 7 %ort we did n />ve our "w horses4 ,we sometimes f\nd x paid1 ev5 ) a poor crop 9 sight1 to g to ! bank & borr[ r ?an neglect ! dit*+ 9 a wet field4 ,if we made "s surplus money we did n bl[ x all 9 = tools & improvem5ts4 ,we knew t ! inevitable lean ye>s preclude ?r[+ ! fat 9 ! fire4 ,if we ran beh9d "s ye>1 we did "s retr5*+1 to be sure1 b we did n lose our n]ve1 did n lose our fai? 9 ! future4 ,"s k9ds ( f]tiliz]s on ! f>m are said to make ri* fa!rs & poor sons4 ,! way "s railroads h be5 run = a record y w\ld imag9e t race suicide _h rea*$ a po9t :]e no fur!r g5]ations 7 expect$4 ,"o ( ! grave/ ( our mi/akes has be5 ! application ( ! comp>ative /atem5t1 reg>dless ( its effect ^u our m54 ,! f>m] f9ds x wise & economical to arrange "w = sev]al mon?ly m5 9 ord] to m9imize ! numb] ( day h&s = 8 ru% seasons4 ,9 ! w9t] he may lay !m (f1 b ?is is = a p]iod suffici5tly long & suffici5tly def9ite to enable ! f>m h& to become some?+ else1 say a wood *opp] or a lumb]man4 ,c we expect our c> repair]s1 our sectionm51 to be loyal & fai?ful if we lay !m (f ) necess>y "w 9 sight1 simply to make our books look bett]8 ,!y "k t lat] on we %all1 at ! la/ m9ute1 at ! scrat* ( an indef9ite somebody's p51 put on a big =ce & ) a hurrah1 boys1 ru% x ?r\gh4 ,is ?is fair8 ,is x n bett] to keep tw5ty m5 /eadily employ$ ?an to h =ty on half "t8 ,! unque/ion$ det]ioration 9 ! quality ( our labor1 9 ! morale ( our =ces1 _c all be laid on ! union's door/ep4 ,!re is a responsibility "h :i* we _c %irk4 ,cutt+ d[n exp5ses has be5 done 9 an un9tellig5t1 cold-blood$ sort ( a way4 ,we g home at night feel+ good at hav+ cut d[n our payrolls4 ,we %\ld be feel+ sorry at ! necessity = tak+ f m5 ! :]e)al to pay ! unceas+ r5t & groc]y bills4 ,our me?ods give "s room = ! populi/s' plea to put ! man above ! doll>4 ,no1 ,i d n expect ev] to see an entire correction ( ^! conditions4 ,9 ! play ( economic =ces ! weak h to suff]4 ,i believe1 ?\gh1 t ?r\gh m9imiz+ su* suff]+ we c improve ! s]vice & e>n bigg] divid5ds = our /ockhold]s4 ,ea* ( u c d a little2 all ( u toge!r c d a great deal t[>d mak+ ! problems easi]4 ,z ! ,fr5* say1 noblesse oblige--rank imposes obligation--e "t4 ,x is up to u1 ! educat$1 p[]ful class1 to take ! lead & to d ! mo/4 ,we _c expect ! poor1 unlett]$ man to "w out 8 own salvation unaid$4 ,we _c turn him loose to face an unequal /ruggle4 ,if he fails1 if he has too mu* "t = brood+1 society at l>ge has an an>*i/ & we are ! los]s4 ,d n und]/& me z advocat+ ! employm5t or ret5tion ( unnecess>y m54 ,:at ,i am kick+ = is a bett] balanc$ sy/em4 ,:5 we lay (f our extra sectionman 9 ! fall1 d we give him a pass & ask him to come to t[n & "w :5 we put on m unskill$ w9t] labor 9 ! %ops & r\ndh\ses8 ,no1 he is 9 a diff]5t dep>tm5t4 ,an (ficial or a =eman might be put to ! inconv5i5ce ( wait+ a few days1 ( break+ 9 a new man4 ,next spr+ !re might h to be a readju/m5t :5 ! "w tra9s g on4 ,"s big1 /rong railroad m5 are com+ to ! front :o w improve ^! conditions by work+ f a broad] viewpo9t4 ,we ne$ m bra9y m5 ) n]ve en\gh to /& up & insi/ ^u a consid]ation ( ! welf>e ( our prop]ties t51 tw5ty or fifty ye>s h5ce4 ,because we ne$ !m !y w be develop$4 ,n[ d n h& me ! old song & dance ab\t bus9ess be+ cold-blood$ & devoid ( s5tim5t4 ,we sp5d money directly & indirectly = adv]tis+ ) a view to fo/]+ public s5tim5t 9 favor ( our l9e4 ,bus9ess comes f an increase 9 population1 f developm5t ( res\rces1 f ! gr[+ s5tim5ts ( ! human race4 ,life owes its orig9 to love1 :i* orig9ates 9 s5tim5t4 ,! family1 directly traceable to s5tim5t1 is ! unit ( civilization4 ,! way to h our heads rule our he>ts is n to =get t we h he>ts4 ,bus9ess is s attractive because x is *ock full ( s5tim5t :i* c be made an asset4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,xx4 ,,h&l+ ,,! ,,pay ,,roll4 ,july #ca1 #aijd4 ,my ,de> ,boy3--,i h y\r lett] ab\t ! supply tra94 ,please d n fail to consid] t x is an inspection & adm9i/rative tra9 z well z a travel+ /oreh\se4 ,! t]m company tra9 p]haps comes ! ne>e/ to a compreh5sive designation4 ,z a t5tative proposition1 to be modifi$ by exp]i5ce1 ,i ?9k ,i w\ld di/ribute "o-half ( ! exp5se ( ! tra9 to supply1 ! o!r half to inspection & consid] bo? halves z money well sp5t4 ,) ! enorm\s gr[? ( bus9ess1 ) ! increas+ expansion ( sy/ems1 we h _h to leave m & m to dep>tm5ts4 ,! result is t ea* dep>tm5t becomes m & m =getful ( ! o!rs4 ,x isn't en\gh to h ! heads at ! g5]al (fices take lun* toge!r4 ,we mu/ beg9 f>!r d[n 9 our adm9i/ration to keep our dep>tm5ts 9 t\*4 ,repres5tatives ( ! traffic dep>tm5t %\ld accompany ! tra9 & di/ribute _! own adv]tis+ matt]4 ,p]haps ! be/ feature ( all w\ld be ! improv$ feel+ among ! c\ntry ag5ts due to m intimate acqua9tance ) ! op]at+ & traffic (ficials ) :om !y are do+ bus9ess4 ,we c af=d to compete ) ! organiz]s ( ! telegraph]s & cl]ks = ?is _s4 ,x w int]e/ y to "k t at lea/ two l>ge sy/ems are figur+ on a company tra94 ,:5 x comes1 z come x w1 we %all all wond]1 z 9 ! case ( ! telephone1 h[ we ev] got along )\t x4 ,y ask if ! pay c> %\ld be includ$ 9 ! outfit4 ,yes1 if local conditions p]mit4 ,be=e go+ into ?is v f>1 h[ev]1 let u consid] our sy/em ( pay+ only once a mon?4 ,has x suffici5t m]it to /& ! te/ ( "t8 ,x breaks d[n 9 "s cases :5 we wi% additional *eap labor4 ,_m ( u h turn$ ov] to contractors ! unload+ ( company coal at fuel /ations4 ,! av[$ reason = s do+ is t ! %ovel]s be+ (t5 recruit$ f ! hobo or ! squalid class1 we _c hope to h&le !m z well z a contractor :o pays daily or weekly4 ,"r d[n ! track a little way our ag5t is remitt+ company money :i* is n e>n+ any int]e/4 ,ano!r reason giv5 is t our (ficials are too f> away to give ! coal :>ves prop] sup]vision4 ,z a matt] ( fact ! (ficial is on h& ab\t z frequ5tly z ! contractor4 ,?is is a sad comm5t>y on ! v]satility & ela/icity ( our organization4 ,be=e ?r[+ money to ! contractors :y n give our section =eman or our ag5t a bonus = sup]vis+ ! coal heav]s8 ,let our m5 be a little int]*angeable4 ,if a man becomes worn out f too mu* sun on ! track1 let ! breeze bl[ ?r\gh 8 :isk]s 9 ! coal %$ = a few weeks4 ,no1 ,i d n ?9k ! track w\ld suff] if ! section =eman _h to put ! fe> ( ! ,"l 9 ano!r gang ( m54 ,! old-"t section =eman _h +5uity & orig9ality en\gh to d _m ?+s4 ,8 prototype ( to-day may be dw>f$ by ov]-specialization4 ,:5 we treat our m5 less l ma*9es we c subdivide gangs & /ill get results4 ,ne>ly e w9t] a bill is introduc$ 9 "s legislature requir+ corporations to pay _! m5 at lea/ twice a mon?4 ,railroads at once get busy & manage to be exempt$ f ! provisions ( ^! measures4 ,su* resi/ance is bas$ on a v>iety ( argum5ts1 ! va/ness ( t]ritory cov]$1 ! l>ge numb] ( m5 employ$1 ! necessity = c>eful audit+1 etc4 ,h[ long we c hold out aga9/ ! _s ( ! age is a "q4 ,:y n keep ahead ( ! game & lead public op9ion8 ,at su* times we become v solicit\s ( ! ?rift9ess ( our m54 ,we claim t we are _! b5efactors2 t by pay+ !m s mu* money at "o "t we are help+ !m to save4 ,z a matt] ( fact p :o h /udi$ su* que/ions tell u t :5 paym5ts are frequ5t less /uff is b\ght on cr$it & few] bills are run4 ,sav+s banks f9d t1 "u c]ta9 conditions1 m5 :o are paid daily or weekly w put by m money ?an ^? :o h a mon?ly pay day4 ,x is an economic "q1 dep5d5t m ^u sociological conditions ?an ^u railroad policy4 ,x is usually pretty good bus9ess s5se to take advantage ( trade disc\nts4 ,d y n ?9k we c\ld make bett] b>ga9s ) our m5 if we did n wait to pay !m until we are six weeks 9 arre>s8 ,we pay !m = only "o mon? & are always 9 _! debt4 ,e once 9 a :ile we lose a good man f ! s]vice because he is h>d press$ & c raise money only by tak+ 8 "t *eck4 ,! mon?ly payroll 0 adopt$ be=e bond+ & surety companies revolutioniz$ bus9ess me?ods4 ,! !ory is t ! roll mu/ be approv$ & audit$ be=e paym5t 9 ord] to insure accuracy & prev5t fraud4 ,did y ev] he> ( a payroll be+ disapprov$ z su*8 ,no matt] h[ unwise _! employm5t1 h[ injudici\s ! "t put 91 ! m5 mu/ be paid4 ,we are "u moral & legal obligations to pay = s]vice p]=m$4 ,did y ev] he> ( a padd$ payroll be+ caught 9 ! auditor's (fice8 ,! man :o /uffs ! roll alt]s ! data aga9/ :i* ! auditor *ecks4 ,! few ari?metical errors discov]$ d n ju/ify ! "t consum$4 ,aga91 :y %\ld y s5d y\r g5]al sup]9t5d5t a payroll ( names any m ?an y %\ld s5d him copies ( y\r tra9 %eets8 ,:at diff]5ce %\ld x make to him j h[ mu* ea* p>ticul> man work$8 ,he %\ld h a summ>y ( results1 totals1 maxima1 m9ima1 av]ages1 etc41 j z ! morn+ report gives him a summ>y ( ! tra9 %eet4 ,if he wants m detail$ in=mation1 let him come to y\r (fice & exam9e ! "t books1 j z he %\ld occasionally g ov] y\r tra9 %eets4 ,he is furni%$ a c> to travel = j su* purposes4 ,assum+ ! desirability = m frequ5t paym5ts1 ! day1 ! trip1 ! piece1 w\ld seem ! be/ unit4 ,railroads h comp>atively few cr$it li/s4 ,! ability to =ce patrons to pay ca% is a bus9ess asset1 & %\ld give u ! b5efits ( a ca% basis4 ,our pres5t sy/em ( paym5ts is sl[ & cumbr\s4 ,9 our desire to gu>d e av5ue to fraud we h gone too f> & ret>d$ adm9i/ration4 ,! bond+ company gives u a *eck :i* %\ld enable u1 "u a prop] sy/em ( inspection1 to h ! timekeep] practically ! payma/]4 ,i confess t ,i h n yet be5 able to "w out all ! details to my own satisfaction4 ,i h gone f> en\gh1 h[ev]1 to be conv9c$ t !re are m5 9 our bus9ess bright en\gh to solve ! problem4 ,:5 giv5 prop] att5tion x w be f\nd t = ! same or less exp5se we c pay daily1 improve ! s]vice & r5d] a bett] acc\nt ( our /ew>d%ip to ! /ockhold]s4 ,an ag5t remits daily4 ,:y n let him turn 9 z ca% a receipt or a d$uction to cov] 8 own pay8 ,if he c d ?is1 x is an easy /ep to accept z ca% ! "t slips ( 8 =ce1 ( ! op]ators & sectionm5 at 8 /ation4 ,! "t slips ( %opm51 r\ndh\sem51 y>dm51 tra9m51 eng9em51 etc41 :5 c\nt]sign$ by ! prop] *ief cl]k1 %\ld become ca% at a c]ta9 designat$ ag5cy or local bank4 ,x might be f\nd practicable to use a =m ( "t slip simil> to a po/al note or a /reet c> transf] :i* c\ld be pun*$ & !n au!nticat$ ) a /amp4 ,an advantage ( ?is w\ld be t ^! orig9al data w\ld be available = tabulation 9 electrical integrat+ ma*9es 9 ! auditor's (fice4 ,! plan foll[$ 9 compil+ /ati/ics w\ld be simil> to t 9 use = _m ye>s 9 ! c5sus (fice 9 ,wa%+ton4 ,su* a sy/em ( paym5t presupposes few] *eck+ cl]ks b m travel+ auditors & inspectors4 ,x does ?+s fir/ & talks ab\t !m aft]w>d4 ,x is pr$icat$ ^u ! belief t *ecks & balances mu/ beg9 to "w ne>] ! f\ndation1 t true c5tralization ( results dem&s a full measure ( local autonomy4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,xxi4 ,,milit>y ,,organization4 ,augu/ #g1 #aijd4 ,my ,de> ,boy3--,:ile 9 ,wa%+ton la/ week ,i dropp$ 9 to see "s old cronies at ! ,w> ,dep>tm5t4 ,! iconocla/s h be5 at "w !re1 too1 ) gratify+ results4 ,! milit>y secret>y's (fice has sup]s$$ ! =m] adjutant-g5]al's dep>tm5t4 ,"u ! new disp5sation e lett] mu/ receive def9ite action1 n a m]e ackn[l$gm5t1 ! v day ( its receipt2 e telegram mu/ be answ]$ )9 two h\rs4 ,an em]g5cy reque/ came 9 = "s equipm5t = a militia encampm5t4 ,9 ?ree h\rs ! ,philadelphia clo?+ depot ackn[l$g$ ! ord]1 report$ load+ & %ipm5t1 & advis$ t bill ( lad+ _h be5 mail$4 ,?is means bett] supply1 less suff]+1 m effective movem5ts :5 real w> comes4 ,x means a sav+ 9 blood & treasure4 ,we ( ! railroads are incl9$ to sc(f at ! sl[ness ( gov]nm5t me?ods4 ,are we do+ z well z ! rejuv5at$ ,w> ,dep>tm5t8 ,( c\rse1 :5 !re is a wreck1 a wa%\t1 a fire1 we d "s great /unts4 ,day 9 & day out we are sadly lack+ 9 promptness ) our telegrams & our lett]s4 ,! pulse ( bus9ess is s quick t ^! delays co/ u money4 ,! rem$y is simple4 ,get ! dep>tm5ts 9 l9e4 ,a diplomatic c5sor ) rank en\gh1 say1 t ( assi/ant to ! presid5t1 %\ld be able to %[ ev5 ! highe/ (ficials :]e !y are fall+ d[n1 :]e !y are duplicat+ "w1 :]e _! telegrams h no bus9ess on ! company's wires1 :]e _! lett]s are too l5g?y1 :]e _! (fices are lame4 ,! dep>tm5ts on a railroad correspond to ! bureaux ( ! ,w> ,dep>tm5t4 ,! ,spani% w> %[$ ! weakness ( ! dep>tm5tal sy/em "u mod]n conditions4 ,x has be5 correct$ by ! creation by ,congress ( a g5]al /aff1 ) a *ief ( /aff1 usually a g5]al (fic] detail$ f ! l9e1 :o1 z next 9 rank to ! ,secret>y ( ,w>1 controls all dep>tm5ts1 ?us insur+ unity ( action4 ,he has help en\gh to enable ! g5]al /aff to give att5tion to details4 ,! presid5t ( a railroad is (t5 too busy & seldom has assi/ance en\gh to hold 8 dep>tm5ts 9 *eck4 ,!y d n always ma9ta9 a prop] proportion to ea* o!r4 ,if he appo9ts a committee to consid] a "q1 ! t5d5cy is = su* committee to leave ! transportation "p to its transportation man1 ! me*anical "q to ! me*anical memb] & ! traffic problem to ! traffic repres5tative4 ,! results ( su* "w are likely to be n>r[ or "o-sid$4 ,ea* memb] %\ld consid] e phase ( ! matt] & n m9imize 8 own v]satility4 ,rememb] t ! layman may discov] a radical inconsi/5cy 9 pr(essional practice4 ,give ea* man due weight 9 8 specialty1 b d n let him be absolute4 ,a m9ority report f a committee %\ld always be welcome z af=d+ m in=mation = ! p>5t body or ! appo9t+ p[]4 ,a little c>eful consid]ation1 a little lively debate on a committee report1 may be a heal?y *eck4 ,:ile speak+ ( milit>y organization1 let me impress ^u y t 9 ! army ! l9e always comm&s ! /aff4 ,a /aff (fic] _c comm& troops except by express direction ( ! ,presid5t4 ,enli/$ m5 & junior (fic]s mu/ %[ a /aff (fic] ! respect due 8 rank1 j z our conductor is respectful to ! division freight ag5t1 b :5 x comes to tak+ ord]s1 t is ano!r "q4 ,a lieut5ant ( ! l9e1 if he happ5s to be ! s5ior pres5t1 may h "u 8 comm& a surgeon ) ! rank ( major1 a commiss>y ) ! rank ( capta91 etc4 ,c]ta9 special "w1 su* z ! con/ruction ( build+s1 ( a telegraph l9e1 ( a road1 may be put "u a /aff (fic] report+ directly to headqu>t]s & exempt$ f ! ord]s ( ! local comm&] ( troops4 ,we d ! same :5 we put c]ta9 con/ruction "w "u our eng9e]s work+ indep5d5tly ( ! sup]9t5d5t4 ,9 an em]g5cy all (fic]s1 m5 & mat]ial come "u ! control ( ! s5ior l9e (fic] pres5t4 ,) u ! l9e is ! transportation dep>tm5t1 to ^: s5ior repres5tative1 9 "t ( tr\ble1 usually ! sup]9t5d5t1 e (ficial & employe ( :atev] dep>tm5t %\ld yield unque/ion+ ob$i5ce4 ,!y h ano!r feature 9 army adm9i/ration :i* we w\ld d well to emulate4 ,on ! !ory p]haps t a cat may look at a k+1 ! l[e/ may address ! highe/4 ,! (ficial e> & m\?piece ( ! ,w> ,dep>tm5t is ! milit>y secret>y4 ,he may be address$ by ! l[e/ man 9 ! s]vice1 provid$1 t "u ! address is ! important phrase 9 p>5!sis1 ?r\gh ! prop] *annels4 ,unless ! communication is grossly irrelevant or disrespectful x mu/ be =w>d$ ?r\gh ! *annels1 ea* (fic] indors+ 8 op9ion1 pro or con4 ,if x rea*es an (fic] ^: au?ority & views c give favorable action1 x ne$ n g high]4 ,o!rwise1 x mu/ keep go+4 ,! reply comes back to ! man ?r\gh ! same *annels4 ,all ?is is wor? ! tr\ble x co/s1 =1 ev5 if unfavorable action is tak51 ! man feels t he has be5 giv5 consid]ation2 t he is n a m]e ma*9e2 t !re may be good1 hone/ reasons = turn+ him d[n4 ,?is /rong ef=t to pres]ve individuality is ! reason t ! ,am]ican p nev] h cause to lose confid5ce 9 ! man beh9d ! gun4 ,its %ort-sight$ abs5ce 9 railroad adm9i/ration is ! prime cause ( our loss ( confid5ce 9 ! _s ( our m54 ,! inauguration ( su* a feature might cause our agitators to be annoy+ & importunate = a "t4 ,! great] ! consid]ation %[n1 ! soon] w\ld ! agitators be laugh$ at & disc\rag$ by _! comrades4 ,x w\ld break up ! fa%ion ( ignor+ ! sup]9t5d5t & runn+ to ! g5]al manag] ) e petty little grievance4 ,if y\r tra9ma/] sees fit to make a g5]al recomm5dation1 = example1 ab\t a tra9 rule1 provid$ he does s ?r\gh y\r (fice1 y %\ld =w>d x1 giv+ y\r own views4 ,if y happ5 to disapprove1 d n try to kill ! proposition by hold+ ! lett]4 ,"u ! n>r[ practice ( mo/ roads ! tra9ma/] w\ld h no r$ress & w\ld be consid]$ disloyal if he attempt$ to rea* ! g5]al sup]9t5d5t4 ,9 ! h&l+ ( railroad pap]s !re are a numb] ( %ort cuts4 ,!re are too _m lett]s writt5 j = ! sake ( hav+ a c>bon to complete a file4 ,if y mu/ h a c>bon1 require (fices report+ to y\rs to make an extra copy on ! typewrit] ( ! orig9al lett]4 ,/amp bo? copies ) ! (fice dat]1 & j bel[ use a "o-l9e rubb] /amp2 = example1 ,to ! ,g5]al ,sup]9t5d5t1 add+ 9 p51 if necess>y1 su* words z recomm5d$1 disapprov$1 etc4 ,if no special action is tak51 no signature is necess>y1 ! (fice /amp be+ suffici5t au!ntication4 ,=w>d "o copy1 keep ! o!r1 & 9 r\t9e correspond5ce y\r file is complete )\t ! scrat* ( a p5 or ! click ( a typewrit] 9 y\r (fice4 ,c]ta9 classes ( pap]s ref]r$ to y\r subord9ates1 = example1 special it9]>ies1 claims1 /ati/ics1 etc41 c be kept track ( by a numb] sy/em 9 a small book1 )\t us+ any c>bon4 ,ma/] ! file sy/em ( y\r (fice4 ,if someone happ5s to drop 9 = in=mation1 d n be put to ! mortification ( expla9+ t y\r cl]ks d n come d[n ,sunday morn+1 or t !y are all play+ ball on ! company n9e4 ,fil+ %\ld be uni=m on divisions & 9 dep>tm5ts1 "o g5]al plan = ! :ole road4 ,"s roads h z _m v>ieties z a pickle factory4 ,x 0 nice ( y\r fri5d1 ! *ief dispat*]1 to write s /rong a lett] indors+ ! sacr$ness ( signatures4 ,he is "r2 mo/ telegraphic in/ructions on a division %\ld g out ov] ! initials ( ! *ief dispat*]4 ,ye>s ago y\r old dad1 ) ! title ( tra9ma/] & ! duties ( an assi/ant sup]9t5d5t1 obta9$ smoo? results f ! foll[+ bullet93 ,in/ructions f ?is (fice gov]n+ ! movem5ts ( tra9s1 eng9es & c>s1 & ! tempor>y assignm5ts ( m51 w be giv5 ov] ! initials ( ! *ief dispat*]4 ,messages conc]n+ su* r\t9e matt]s w be address$ to ! *ief dispat*]4 ,! idea is to limit ! use ( ! tra9ma/]'s initials to cases h&l$ p]sonally by him4 ,! m5 caught "r on4 ,!y saw t x 0 impossible = a man to be issu+ all ! in/ructions ov] ! wire :5 he sp5t mo/ ( 8 "t on ! road4 ,i h long ?\ght t a tra9 ord] %\ld be z individual z a bank *eck & be sign$ by ! dispat*]'s own initials4 ,i am beg9n+ to believe t no signature is necess>y2 t ! dispat*]'s initials1 giv5 ) ! complete1 %\ld be suffici5t4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,xxii4 ,,wrecks ,,& ,,block ,,signals4 ,augu/ #ad1 #aijd4 ,my ,de> ,boy3--,y ask :at we are go+ to d to prev5t s _m wrecks4 ,my v>i\s admonitions to y h be5 9 va9 if ,i h fail$ to score "s po9ts look+ to t end4 ,we mu/ get clos] to our m51 improve _! discipl9e1 :i* means also _! _s4 ,we mu/ h m (ficial sup]vision4 ,we mu/ pay division (ficials bett] sal>ies4 ,! m9imum pay ( a division sup]9t5d5t1 reg>dless ( ! price ( :eat1 %\ld be #cjj p] mon? & exp5ses1 ) su* great] am\nt z ! importance ( ! division dem&s4 ,tra9ma/]s _c be expect$ to en=ce discipl9e & set an example 9 neatness if paid less ?an "s ( _! conductors & eng9em54 ,n a bad r\gh rule = fix+ int]m$iate sal>ies is to split ! diff]5ce betwe5 ! highe/ man 9 "o grade & ! l[e/ 9 ! next high]1 & !n add en\gh to make conv5i5t ev5 money4 ,d n ?9k y are sav+ money if y avoid rais+ ! pay ( y\r (ficials :5 y raise t ( employes4 ,wrecks are a reflection ( adm9i/ration4 ,sometimes cause & effect are ye>s ap>t1 s di/ant1 9 fact1 z to be almo/ unrecognizable4 ,adv]sity makes h]oes & ! m disorganiz$ we f9d conditions ! m compreh5sive & e>ne/ %\ld be our ef=ts to seek ! cure4 ,nei!r public op9ion nor our own self-respect w /& = %ift+ too mu* ( ! blame to our pr$ecessors4 ,:atev] safety appliances we adopt we %all nev] be able to elim9ate entirely ! elem5t ( human judgm5t1 we %all nev] get beyond tru/+ somebody4 ,!re=e we mu/ tra9 our m5 to al]tness4 ,we mu/ build up a loyalty t p]vades e rank4 ,^? roads h ! fewe/ wrecks due to defective equipm5t :i* cat] to ! welf>e ( _! m54 ,su* roads d n expect a man to live on air4 ,:5 repair "w is slack !y put _! m5 to build+ c>s & eng9es1 tak+ advantage ( ! l[ price ( mat]ial4 ,if we h to op]ate s closely t we _c make su* wise inve/m5ts 9 influ5ce1 we are grad+ ! way to disa/]4 ,we are prep>+ to pay out lat] 9 wreck+1 p]sonal injuries1 ma9t5ance & r5ewal ( equipm5t1 mu* m ?an ! exp5se ( anticipat+ future ne$s by keep+ our m5 employ$ & cont5t$4 ,no am\nt ( eng9e & c> inspection c ov]come inh]5t defects due to c>eless workman%ip4 ,w ! track walk] :o kn[s n :5 he w be laid (f prev5t z _m disa/]s z he :om we f9d "t to tell 9 advance :at t5ure to expect8 ,we c ov]do ?is matt] ( runn+ our railroad too /rictly 9 accordance ) ! auditor's /ati/ical blue pr9t4 ,z surg]y ! op]ation is a great success1 b un=tunately ! pati5t dies4 ,we h divid$ responsibility suffici5tly :5 we furni% bo? ! conductor & ! eng9eman a copy ( ! tra9 ord]4 ,if x is desirable = ! brakem5 & ! fireman to be in=m$1 we %\ld furni% a copy to ea* man 9 ! crew4 ,:at is ev]ybody's bus9ess becomes nobody's bus9ess4 ,ev5 if x 7 practicable x is undesirable1 ?is idea ( %[+ ! ord]s to e memb] ( ! crew4 ,x w\ld seem bett] to h ?ree diff]5t /&>d signals = an eng9eman :i/l+ into t[n2 "o indicat+ a wait ord] or a meet+ po9t1 ei!r by "t table or tra9 ord]2 ano!r indicat+ a pass+ po9t1 & a ?ird indicat+ no o!r tra9s to be consid]$4 ,! wrong signal s\nd$ by ! eng9eman %\ld cause ! conductor to /op ! tra9 ) ! air be=e ! swit* is rea*$4 ,"s roads n[ h ! eng9eman s\nd a prescrib$ signal1 aft] ! /ation :i/le1 to indicate ord]s to be execut$4 ,! objection to ?is is t valuable "t may be lo/ by ! conductor be=e be+ sure :e!r or n he he>d ! signal4 ,a condition %\ld n be indicat$ 9 a negative mann] by ! failure to d some?+4 ,all indications %\ld be ( a positive nature1 t a positive und]/&+ may result & positive action be tak54 ,x may be a little h>d to give up ! good old long bla/ = /ations1 b safety dem&s "s su* modification4 ,! fad = ma9 track d]ails at int]lock+ plants seems ne>ly to h dit*$ itself4 ,we are realiz+ t x is n necess>y to kill an eng9eman :o runs pa/ a signal4 ,! money t su* unnecess>y d]ailm5ts h co/ might bett] h be5 sp5t 9 en=c+ discipl9e by increas$ (ficial sup]vision4 ,if ma9 track d]ails 7 prop] = an int]lock+ plant1 x w\ld logically foll[ t e block signal %\ld be int]lock$ ) a d]ail4 ,desirable z !y are on auxili>y l[-spe$ r\tes1 x is d\btful if d]ails h any place 9 a ma9 track1 ev5 at drawbridges4 ,we are le>n+1 too1 t a good d]ail c be in/all$ )\t cutt+ ! rail4 ,public op9ion is ar\s$ on ! subject ( our failure to safegu>d human life 9 proportion to our progress 9 o!r matt]s4 ,we mu/ c\gh up ! money = m block signals4 ,i say block signals1 n because !y are ! panacea = ! evil t _m p imag9e1 b because !y are ! be/ safegu>d yet devis$4 ,!y are useless )\t prop] discipl9e & sup]vision4 ,! v]tical plane c\pl] is n all t c be desir$4 ,yet if mod]n equipm5t _h to /& ! slack ( ! l9k & p9 x w\ld be 9 a bad way4 ,! block signal ev5 ) ! tra9 /aff or ! tra9 tablet is f> f p]fect4 ,x is impolitic1 h[ev]1 = u to hesitate too long be=e go+ d[n into our clo!s = ! co94 ,:ile wait+ = ! p]fect me?od to be develop$ ! p]fect man may be evolv$ & bump ! mo/ ( u out ( our jobs4 ,!re w be few] wrecks :5 executive & g5]al (ficials h bett] control ( temp] & judgm5t4 ,feel+ 9 an indef9ite way ! responsibility = an appall+ wreck1 ! high (ficial ?9ks he mu/ d some?+4 ,he butts 9 ) "s ill-consid]$ in/ructions :i* bre$ di/ru/ ( ! entire sy/em ( runn+ tra9s1 :i* disc\nt ! :ole organization4 ,?is action may result = a "t 9 an abnormal1 unheal?y vigilance1 :i* is c]ta9 to be foll[$ by a demoraliz+ reaction4 ,:5 a condition1 l a man1 gets ! drop on y ! only sane ?+ to d is to ?r[ up y\r h&s = ! "t be+4 ,wisdom consi/s 9 look+ = ! true prime cause ( ! a=esaid drop4 ,! frontal attack on a buzz saw is suicidal4 ,always take x 9 flank4 ,:5 y get y\r block signals1 consid] ! p]missive block z an abom9ation be=e ! ,"l4 ,! only block to h is ! positive block 9 bo? directions4 ,if !re is tr\ble 9 a block1 let ! dispat*] give ! delay$ tra9 a message to flag ov]4 ,enc\rage y\r m5 to flag ov]1 block or no block1 aga9/ any tra9 on ! road :5 common s5se dictates su* a c\rse4 ,! object ( all rules is to run tra9s ) safety1 n to tie !m up on te*nicalities4 ,flagg+ means good flagg+1 signals z sure & unmi/akable z fix$ signals4 ,"s day we %all f9d "t to in/ruct our flagm5 uni=mly4 ,!y %\ld all ei!r put ! r$ light on ! end ( a tie & sw+ ! :ite light across ! track1 or !y %\ld sw+ bo? lights2 n sometimes "o way1 sometimes ! o!r4 ,a r$ light ( itself means /op4 ,if ! flagman sw+s x he runs a big risk ( bl[+ x out4 ,9 matt]s ( ?is sort !re _c be too mu* uni=mity = all roads4 ,:]e we run uni=mity into ! gr\nd is :]e we fail to recognize ! radical diff]5ces 9 individual *>act]i/ics ( m5 ( ! ,atlantic1 ! ,pacific & ! prairie type4 ,realization1 if n rep5tance1 mu/ prec$e salvation4 ,we mu/ save ourselves4 ,if n1 ! gov]nm5t doctr9aires w und]take a task = :i* we are bett] qualifi$4 ,we _c /op kill+ p to-day or to-morr[1 ?is ye> or next4 ,! problem is n z easy = u z = ! (t cit$ ,engli% railways4 ,_! block signals are a co9cid5ce1 n a prime cause ( _! saf] op]ation4 ,mu* ( our mileage has only a speculator's or a promot]'s excuse = exi/5ce4 ,mu* ( our traffic is s ?9 t ,engli% ?or\ghness w\ld put a "p ( our l9es out ( bus9ess1 mu* to our relief1 b mu* to ! intol]ance ( ! public4 ,until our sy/ems are suffici5tly /able to remove ! tempt+ sign1 ,please kick me1 f ! view ( ! f9ancial manipulator1 we _c keep out ( ! scrimmage1 we _c build up z safe & cons]vative op]at+ organizations z ! ,engli%4 ,we c1 h[ev]1 d mu* bett] ?an we are do+4 ,automatic devices w help1 b !y are only a *eck4 ,! balance lies1 my boy1 9 develop+ ! human int]e/ ( ! m51 high & l[1 :o "w = ! road4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,xxiii4 ,,unionism4 ,augu/ #ba1 #aijd4 ,my ,de> ,boy3--,:at w y put 9 its place1 ,bob8 0 p]haps ! h>de/ qu]y t ! brilliant ,+]soll _h to answ] 9 8 assaults on ! ,*ri/ian religion4 ,does n ! same "q confront u 9 our attacks ^u organiz$ labor8 ,we endeavor to te> d[n1 b d we build up8 ,?is subject1 l ! m>riage relation1 _c be ent]$ into lightly4 ,x is long] ?an a tra9 ( ore jimmies1 & broad] ?an a box ve/ibule4 ,x is a bridge too close to ! track = ! telltales to /+ y\r face 9 "t to get (f a furniture c>4 ,l ! o/ri*1 believ+ itself hidd5 ) its head /uck 9 ! s&1 we feel t if we call !m committees ( our employes we are n recogniz+ ! union4 ,is ?is consi/5t8 ,we claim1 & ju/ly s1 t a high pr9ciple is involv$2 t if we recognize ! union we practically =ce e man to jo91 reg>dless ( 8 own incl9ations & ( 8 fre$om z an ,am]ican citiz54 ,?is is s\nd doctr9e1 b its application is v faulty4 ,our _s may be will+1 b our fle% is damnably weak4 ,d we give ! non-union man a %[ = 8 :ite alley8 ,n z long z we fail to "q ! cr$5tials ( committees4 ,we "k t all _! names appe> on ! payrolls1 at lea/ dur+ ! "t !y are n lay+ (f & us+ our transportation = organiz+ or grievance "w4 ,we d n di/urb ourselves to f9d if !y 7 elect$ z employes4 ,did ! non-union m5 h any voice 9 _! selection8 ,n mu*2 !y 7 elect$ 9 ! lodge room4 ,we1 9 effect1 say to ! non-union man t ! way to ! b& wagon is ?r\gh ! lodge room door4 ,!n we are v mu* %ock$ to f9d t he1 l ourselves1 is foll[+ ! l9es ( lea/ resi/ance4 ,x is s mu* easi] to run ) ! curr5t ( traffic ?an to cross ov]2 x takes s mu* less n]ve to op5 up = trail+ po9ts ?an to keep our h& (f ! air valve :5 approa*+ fac+ po9ts4 ,:5 a move is made to run out a non-union man1 we are s afraid ( be+ accus$ ( hold+ somebody up t we put on ! man ! :ole burd5 ( mak+ good4 ,unionism1 l religion1 & l love1 is ! outgr[? ( c]ta9 feel+s & emotions 9 ! human brea/ t /rive to ov]come ! limitations ( mank9d2 t seek to make an et]nity ( "t1 an ideal ( an idea1 a solid phalanx out ( het]og5e\s p>ts4 ,y may w9 ! /rike1 d[n ! union1 hire y\r m5 z individuals2 b soon] or lat]1 9 ! ,"l's own good "t1 9 ob$i5ce to natural law1 !y w organize 9 "s =m1 "u "s "n or o!r4 ,only a few w /& out2 "s f %e] contr>9ess2 m f /rong individuality ( temp]am5t4 ,! outsid]s1 f a lack ( organization1 h little positive influ5ce1 simply a negative cons]vatism4 ,s9ce ^! ?+s are s1 :y n1 to drop into famili> phrase1 be gov]n$ accord+ly8 ,in/ead ( lett+ ! m5 organize ! road1 :y n h ! road organize ! m58 ,! sy/em ( collective b>ga9+1 ( labor contracts1 has come to /ay4 ,x is m]ely a "q ( h[ & ) :om we %all deal4 ,x is s easy to let out "w by contract1 to call on ! supply deal] to help u out1 t d\bt z to our own p[]s ( organization becomes habit ( m9d4 ,we f>m out our re/ rooms1 our temp]ance enc\rag+ resorts1 to ! ,railroad ,y4,m4,c4,a4 ,:]e comes 9 ! company1 ^: exi/5ce makes occupation possible1 ^: capital is inve/$1 ^: prop]ty is involv$8 ,d y ?9k we h made ef=t en\gh to let our m5 organize z employes8 ,%\ld n all our plans = t]m9als & headqu>t]s include ! excell5t inve/m5t ( a club h\se & assembly hall8 ,:5 we h tri$ ?is plan & fail$ h we n be5 too easily disc\rag$8 ,sometimes ! cause ( failure has be5 our own mi/ake 9 select+ ! wrong location1 9 def]r+ too mu* to ! conv5i5ce ( our own l& company1 9 attempt+ too mu* (ficial sup]vision1 9 all[+ our local (ficials to butt 9 to ride _! pet hobbies4 ,let u try turn+ ! build+ ov] to a committee ( our employes & inculcate a feel+ ( pride & responsibility4 ,our employes are a high grade ( m52 _m ( !m are nature's noblem54 ,x is true !y sometimes wor%ip false gods1 indulge 9 /rikes1 commit viol5ce1 & require vigor\s discipl9e4 ,al?\gh misguid$ 9 all ?is1 !y are usually hone/ z individuals4 ,:5 b&$ toge!r !re results ! same t5d5cy t exi/s 9 political p>ties1 9 *ur*es & 9 societies1 to mi/ake _! own organization = ! only def5d] ( ! true fai?4 ,?is same _s plans religi\s crusades1 ga9s conv]ts by ! sword & de/roys fre$om 9 ! "n ( lib]ty4 ,?is _s run mad bre$s an>*y4 ,x may result 9 a condition1 z ) u 9 ! /rikes ( #ahid1 :5 cold lead & %>p /eel are ne$$ to cool hot blood1 :5 ! innoc5t h to suff] ) ! guilty4 ,?is _s is unreasonable1 b its exi/5ce _c be ignor$4 ,m51 says ,m>cus ,aurelius1 exi/ = "o ano!r2 tea* !m !n or be> ) !m4 ,x is up to u to d m ( ! tea*+ act4 ,a prime requisite ( a tea*] is hone/y4 ,let u be hone/4 ,let u ei!r recognize ! unions outright1 or else try to tea* !m t !y h n yet atta9$ full age2 t z yet !y are lack+ 9 ! ripe wisdom :i* p]mits ( a l>g] p>ticipation 9 affairs4 ,let u be fair & tell !m :]e9 !y are lack+4 ,capital1 f inh]5t diff]5ces 9 nature1 c nev] surr5d] itself to ! absolute control ( labor4 ,capital c1 h[ev]1 give labor1 its poor neighbor1 ! results ( deep] /udy1 ( wid] view1 ( l>g] exp]i5ce4 ,x c po9t out ! consequ5ces ( mi/akes ( pa/ c5turies1 z1 = example1 ! %ortsight$ policies ( ! trade guilds 9 ,engl&4 ,we c tea* ! unions t mu* m ?an ! paym5t ( dues %\ld be ess5tial to memb]%ip2 t !y are 9 a position to dem& high /&>ds ( conduct4 ,! unions mu/ le>n t if !y w\ld be p[]ful1 !y mu/ be sev]e z well z j4 ,if !y desire m]ely b5evol5t & com=table c>e ( _! memb]s !y mu/ put away ! ambition = recognition4 ,to be respect$ !y mu/ purge _! ranks ( ! morally unfit4 ,! union mu/ expel ! ?ief & ! drunk>d1 z well z ! ?ug & ! ruffian1 if ju/ly dis*>g$ by ! company1 be=e x c hope to be tru/$ z a judge ( capacity4 ,x mu/ le>n t ! ,am]ican p w nev] /& = ! clos$ %op1 ! re/rict$ output1 a limit$ numb] ( craftsm54 ,! failure ( ! ,a4,r4,u4 /rike 9 #ahid taught a mu*-ne$$ lesson4 ,x put _m a good man on ! hog tra91 b x 0 a t]rible w>n+ to w\ld-be /rik]s4 ,did we ma9ta9 our advantage8 ,did we develop m m5 & prep>e = ! great ru% ( bus9ess ! ye>s 7 sure to br+8 ,p]haps we did ! be/ we c\ld2 p]haps 9 ! "n ( economy we ma9ta9$ too few (ficials4 ,p]haps our (ficials 7 s ov]work$ t !y did n h "t to wat* ! game4 ,p]haps ! situation got away f u because ! unions increas$ _! (ficial payrolls relatively fa/] ?an did ! railroads4 ,p]haps ! union lead]s made relatively great] progress ?an railway (ficials 9 attract+ ! m5 ) insurance or pr(it-%>+ features4 ,! :ole "q is int]lock$ ) s _m side l9es t x is easy to ov]look a dw>f signal or two4 ,be t z x may1 we lo/ our n]ve & %ut (f too f> back 9 ! c\ntry :5 we got a meet+ ord] = ! flu% times ( #aijb4 ,we 7 s afraid ! o!r fell[ might make a doll> or two if we happ5$ to tie up1 t we yield$ ! in* :i* has result$ 9 ! ell ( union dom9ation4 ,a w>1 t]rible z x is1 may result 9 good4 ,!re are worse ?+s ?an /rikes to contemplate4 ,we *ose peace at any price1 & we are pay+ ! price4 ,we blame our /atesm5 & politicians = n resi/+ union influ5ce1 = be+ morally responsible = ! uncompromis+ attitude ( union lead]s4 ,:y %\ld !y op5 our firebox door = u z long z we fe> to burn our own f+]s8 ,! great com=t 9 ! situation is t we are beg9n+ to wake up4 ,we h walk$ long en\gh 9 our sleep4 ,! slumb]+ giant1 bus9ess s5se1 is ar\s$4 ,! wor/ is ov] if we b d our "p4 ,! unions h come to /ay4 ,_! ext]m9ation1 ev5 if desirable1 is z impracticable z liquor prohibition4 ,we _c surr5d] sup9ely4 ,! solution lies 9 wise regulation1 9 education1 9 ! inculcation ( true temp]ance ( ?\ght & action4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,lett] ,,xxiv4 ,,! ,,r\nd-,,up4 ,augu/ #bh1 #aijd4 ,my ,de> ,boy3--,:5 y h a conf]5ce ( y\r /aff1 d n ov]look ! /orekeep]4 ,ev5 if he reports to ! g5]al /orekeep]1 he %\ld be on y\r /aff 9 some:at ! same relation to y z is ! ma/] me*anic :o reports to ! sup]9t5d5t ( motive p[]4 ,if ! managem5t1 9 ! la/ treaty ( peace1 has aw>d$ ! /orekeep] to "s o!r sov]eignty1 be foxy en\gh to invite him to be pres5t = 8 own good4 ,he w n decl9e to come4 ,!n1 :5 y are discuss+ "w tra9s2 :5 ! ma/] me*anic figures out ! eng9es2 ! tra9ma/]1 ! crews2 ! roadma/]1 ! m52 ! *ief dispat*]1 ! work+ h\rs2 ! :ole arrangem5t w n fall d[n f lack ( mat]ial :i* ! /orekeep] did n "k ab\t 9 "t4 ,invite ! /orekeep] out on ! road ) y2 drop 9 frequ5tly at ! /oreh\se & see if y _c help him out ( 8 difficulties4 ,we all h our tr\bles4 ,d n proclaim y\r own ineffici5cy & n>r[ness by writ+ ! g5]al sup]9t5d5t t y\r failure has be5 due to ! /ore dep>tm5t fall+ d[n on mat]ial4 ,unless y h kept close to ! game1 y may f9d t y 7 lame 9 n giv+ suffici5t w>n+2 t ! /uff 0 load$ 9 "t b 0 delay$ by ! transportation dep>tm5t wait+ = full tonnage4 ,:5 y get to be g5]al manag]1 d n =get ! g5]al /orekeep]4 ,keep close to him & take him out (t54 ,:5 y become op]at+ vice-presid5t1 d ! same ) ! pur*as+ ag5t1 ^: position1 l t ( ! g5]al /orekeep]1 is an evolution f a cl]k%ip 9 "s g5]al (fice4 ,n all ( u h realiz$ ! necess>y elevation ( ^! places to (ficial /atus4 ,!y1 too1 h come to /ay4 ,!y w survive ev5 ! awkw>dness ( _! own titles4 ,w\ld n pur*as] or buy]1 & supplyman or suppli]1 be bett] t]ms8 ,speak+ ( invit+ p to ride 9 y\r c>4 ,f op]at+ vice-presid5ts d[n we d n avail ourselves suffici5tly ( ! company ( repres5tatives ( ! acc\nt+ dep>tm5t4 ,!y d n & %\ld n report to u4 ,!y1 h[ev]1 compile /ati/ics f data :i* we furni%4 ,we want to h our data 9 su* good %ape t !y w n mis9t]pret4 ,z !y c\nt our ,au/ralian ballots1 x is important = u to "k h[ to put ! cross opposite ! eagle or ! roo/]4 ,on ! o!r h&1 ! s]vice w n suff] if we h a *ance1 on ! gr\nd1 to %[ ! inconsi/5cy ( "s arbitr>y requirem5ts4 ,i c>ri$ by an idea 9 a rec5t lett]4 ,i ask$ ! man on ! opposite run to take x back2 b he1 too1 _h a big swit* li/ & a "t ord]4 ,s x has be5 an ov] 9 ! freight room until n[ ,i bill x free a/ray4 ,! ?\ght is t our organization %\ld provide automatically1 z 9 ! army & ! navy1 = ! next 9 rank available to assume ! duties ( an abs5t or incapacitat$ (ficial4 ,a sup]9t5d5t has to be sick or abs5t = q a long "t be=e we designate an act+ sup]9t5d5t4 ,we let ! *ief cl]k sign = him1 an absurd fiction if long cont9u$4 ,:y %\ld n ! assi/ant sup]9t5d5t1 or1 if none1 ! tra9ma/]1 sign z act+ sup]9t5d5t z a matt] ( c\rse :5 ! accid5ts ( ! s]vice take ! sup]9t5d5t (f ! division8 ,an assi/ant is really a deputy1 al?\gh1 ) all our borr[+ & mutilat+ ( titles1 we h n utiliz$ ! compreh5sive qualification ( deputy4 ,! "t is soon com+ :5 we %all welcome ! opportunity ( mak+ our organization ela/ic by giv+ und]/udies ! title ( act+ s & s4 ,z we gr[ 9 lib]ality we %all feel pr\d to l5d "o ( our m5 to ano!r road = a few mon?s at a "t to d special "w or to introduce "s new idea t he has develop$4 ,! o!r road w be glad to pay ! man a good sal>y1 & he w return to u all ! broad] & m valuable because ( s]vice else:]e4 ,we h be5 meantime tra9+ ano!r man = any vacancy 9 ! grade t may occur4 ,by ! same tok51 we %all by & by consid] x a privilege to get back 9 our (ficial family a man :om we tra9$ to our ways 9 y\?1 b :o has be5 broad5$ by s]vice ) diff]5t roads4 ,we %all get ov] consid]+ him z hav+ lo/ 8 rights1 z an unp>donable (f5d] aga9/ our sacr$ civil s]vice4 ,!re is nev] any affection /rong] ?an our fir/ real love4 ,z y ma/] ! details ( y\r pr(ession1 z y c>ry out loyally ! policies ( y\r managem5t1 keep 9 m9d ! possibility ( radical *anges4 ,we %all n =ev] keep up ! absurdity ( a ,pullman conductor's snap & a tra9 conductor's busy job4 ,:5 we ea* own at lea/ ! sleep+ & p>lor c>s local to our own rails1 ! conductor w run ! tra9 & p]haps "w ! sleep]s1 :ile a collector w "w ! coa*es & *air c>s4 ,:5 oil burn]s & automatic /ok]s h revolutioniz$ ! fireman's duties1 :5 tra9 ord]s are unkn[n1 :5 ! position or color ( a signal is ! only in/ruction1 we may transf] ! comm& ( ! tra9 to "o ( ! m5 9 ! eng9e4 ,:5 we s protect our tra9s by block signals or o!r devices t to s5d back a flag is an absurdity1 our tra9m5 w become />t]s1 & p]haps collectors1 ) duties n dissimil> to ^? ( gu>ds on elevat$ roads4 ,:5 ! mu*-ne$$ motor c> = suburban & bran* s]vice is p]fect$1 o!r *anges w come4 ,y may n live to see electricity displace /eam = heavy motive p[]1 b y _h bett] n gamble all y\r life insurance on su* a proposition4 ,! t5d5cy has be5 to limit all ! utilities ( a railroad to transportation4 ,be=e long we %all1 = a "t at lea/1 be go+ to ! opposite extreme4 ,"s ( u h ent]$ ! p5sion & life insurance bus9ess1 "s own coal m9es directly or indirectly4 ,%\ld we n manufacture our own ice at v>i\s po9ts z ne$$ & cut out "s haul8 ,%\ld we n control ! banks 9 ! cities & t[ns :]e we disburse s mu* money8 ,:y n gra9 elevators & indu/rial plants8 ,c we af=d to manufacture relatively few] ( our own appliances ?an t compreh5sive organization1 ! ,/&>d ,oil ,company8 ,^! que/ions _c be answ]$ easily or by a simple yes or no4 ,!y all dep5d ^u "t & circum/ance4 ,our tr\ble has be5 a fundam5tal error 9 reason+1 a dogmatic g5]alization f too few p>ticul> cases4 ,/agnation is usually dea? to bus9ess4 ,z we _c back up1 x w\ld seem wise to be ready to move =w>d 9 p[] & influ5ce4 ,ours is a high de/9y4 ,! railway (ficials ( ! future w nev] be )\t knotty propositions to tackle4 ,!y w n h to "w z long h\rs z we1 b _! problems w be m int5se4 ,! injector saves ! drudg]y ( jack+ up an eng9e to pump h]1 b x does n w>rant sitt+ d[n :ile wait+ = ! /eam d]rick4 ,?r\gh all ! improvem5ts1 real or imag9>y1 ?r\gh all ! *anges t ! ye>s may br+1 be> 9 m9d ! human elem5t4 ,al?\gh ! race gr[s bett] all ! "t1 ! old ,adam & ,eve w be ev] pres5t 9 all ( u4 ,high explosives1 armor plate1 mod]n weapons1 modify ! conditions ( w>1 b z ! ,japs & ,russians are tea*+ u to-day we c nev] d entirely )\t ! individual initiative1 )\t ! c\rage necess>y = ! h&-to-h& conflict4 ,"s may deplore ?is condition1 b1 9 ! words ( ! ,salvation ,army lassie1 ,i ?ank ,god = x4 ,= a p]iod cov]+ "s ?irty ye>s1 beg9n+ & end+ ov] a hundr$ ye>s ago1 an ,engli% nobleman & /atesman1 ! ,e>l ( ,*e/]field1 man ( lett]s1 wrote a s]ies to 8 son4 ,! morals inculcat$ are h>dly acceptable 9 ?is bett] age4 ,! mann]s taught1 ! art ( pleas+ s attractively set =?1 h a value to-day1 h made ! t]m ,*e/]field a synonym = grace4 ,"l ,*e/]field's lett]s to 8 son 7 collect$ to ! numb] ( ne>ly five hundr$ & publi%$ 9 book =m4 ,he has _h _m imitators1 & ,i confess to be+ "o ( !m4 ,:e!r or n he borr[$ ! idea f "s anci5t fa!r ,i h nev] s5t a trac] to f9d out4 ,n[ t y & ,i are to be ne> en\gh = he>t-to-he>t talks1 my weekly lett]s w cease4 ,:e!r or n !y %all be pres]v$ 9 book =m x is up to y to say4 ,affectionately1 y\r own ,d4 ,a4 ,d4 ,,po/script4 ,,by ,,frank ,h4 ,,spe>man4 ,:5 a "y army (fic]1 a ,we/ ,po9t]1 resigns 8 commission to become a railroad man ! unusual happ5s & obs]v]s naturally foll[ ! result ) int]e/4 ,major ,*>les ,h9e 0 m ?an a lieut5ant ( ! ,six? ,unit$ ,/ates ,infantry :5 he ?rew up 8 commission to become a freight brakeman on ! ,big ,f\r4 ,he 0 ev5 !n1 at tw5ty-eight1 a graduate ( ! ,c9c9nati ,law ,s*ool1 a memb] ( ! b> & a practical civil eng9e]4 ,:5 ! c\ntry ne$$ h] army m5 9 #ahih1 ,lieut5ant ,h9e1 !n on ! /aff ( a ,big ,f\r sup]9t5d5t 9 ,clevel&1 secur$ leave ( abs5ce1 volunte]$ & 0 commission$ a major ( ! ,fir/ ,di/rict ( ,columbia ,infantry4 ,aft] ,santiago1 ,major ,h9e promptly resum$ 8 "w z a railroadman4 ,he has s]v$ z brakeman1 swit*man1 y>dma/]1 conductor1 *ief cl]k to ! sup]9t5d5t1 tra9ma/]1 assi/ant sup]9t5d5t & g5]al sup]9t5d5t4 ,he is1 by nature1 a /ud5t2 no task is too on]\s to dismay him if !re is 9 x or beh9d x some?+ he c le>n4 ,?us he has n only /or$ away in=mation1 b he has le>n$ h[ to imp>t x1 & 8 fund ( %rewd obs]vation & good common s5se he has drawn on 9 writ+ a railroad book entitl$ ,lett]s ,f an ,old ,railway ,(ficial to ,8 ,son1 a ,division ,sup]9t5d5t4 ,! lett]s cov] a bread? ( gr\nd 9 railway op]ation t is really a/oni%+ to any "o :o does n "k ! man beh9d !m4 ,?is is n all2 load$ z !y are ) nuggets ( h>d1 practical s5se 9 railroad practice1 !y h a =m & f9i% t make !m d\bly attractive4 ,!y are %ort1 compact1 ( an easy & agreeable /yle & bo? lively & humor\s z well z in/ructive4 ,major ,h9e has long s9ce won 8 lit]>y spurs z a contributor to ! ,army & ,navy ,j\rnal1 ,! ,railway ,age & ,! ,c5tury ,magaz9e4 ,8 pres5t book is bright1 quick & gossipy1 & x w\ld int]e/ a man t did n "k ! diff]5ce betwe5 a puzzle swit* & a gravity y>d1 b its especial appeal is to ! "y railroad man ( to-day :o und]/&s t :e!r 9 ! op]at+ dep>tm5t1 ! acc\nt+ dep>tm5t or ! motive p[]1 he mu/1 to get ahead1 "k all t he c1 & ! lett]s cov] z _m railroad subjects z !y be> numb]s4 ,!y w take _! place at once 9 railroad libr>ies & 9 railroad lit]ature4 ,major ,h9e--rec5tly do+ special railroad "w on ! /aff ( ! g5]al manag] ( ! ,rock ,isl& sy/em & at pres5t on ! /aff ( ! second vice-presid5t ( ! ,burl+ton1 specially *>g$ ) ! subject ( company supplies--may write long] & m pret5ti\s books ?an ?is2 b h>dly "o ( m real value to ! ambiti\s "y railroad man4